Wow. I wish employers thought more about work-flow and space as much as Goulet obviously did. Everyone's gone to "open floor" but haven't thought about how open floor has to be designed so that each role in the organization has an optimum set up for what their work requires. Also, good job Brian! Doing a walk-through, while talking without a script, mostly walking background is HARD. Way to go Goulet Pens!
I didn't want to ASSUME it was one continuous shot, but clearly you decided to go big for your 200 youtube video. Again, great job. Nice touch touch having Tyler come back to shoot it! Kudos to doing a complete move and rebuild without debt. Very inspirational and positive part of my day. Thanks!
uqox haha thanks! Yeah, we wanted to be open but not for everything. It was super intentional. The walkthrough was surprisingly natural. I did 1 run through with Andi when planning it out, a quick one with Tyler day of, then shot it in one take. Boom. Tyler’s a pro, that helped a lot -Brian
You nailed it, Tyler! Thanks so much for helping, it couldn’t have gone smoother (except for that oooonnnneee little bump into the shelf, haha) ;) -Brian
@@Gouletpens Once I noticed this was a single-shot video, I couldn't help but to wonder how big the initial video file was straight out of the camera. (/pedant)
I’m in my forties and have worked for a lot of employers in a variety of fields. I’ve never seen an employer come close to being as thoughtful about their employees’ working environment as you are. Well done.
I've officially decided that if for some strange reason Boho Berry ceases to exist I want to come work for you! Of course, your office space is beautiful and well thought-out, but I'm just consistently impressed by your leadership and the way that you focus on what truly makes your business: the people. SO much respect for the way you run your company and I just love your commitment to your staff AND your audience. 💕
Rachel and Brian: Spent 27 years in uniform (Army) - once was in the Richmond area. Retired 10 years ago. Since then I have become pretty depressed about that service. The organization I work for now causes me to say "knowing what I know now I ould have thrown down my weapon - looked at you and say you do it - I'm not going to sacrifice for this." This video should make you proud as it clearly does- but strangely it made me proud. These are the people, this is the reason I spent all that time in uniform - so that they can build this. Thanks for being that vision that got me in uniform in the first place.
Rachel, Brian and your team, pretty darn cool. The video conveyed a certain size business, that up to now i had not envisioned. I wish you all Goulet Pen Company, continued success.
The pen cleaning station really proves that you guys are what you say you are, an extra treat beyond the Tootsie Pop to know for sure my money goes to good people. I went on Amazon the other day looking for Tomoe River paper and then I stopped and I was like no because my luck the paper will show up with messed up corners or something let me check goulet pens. Once I figure out what else I need that'll be my next order to you guys. Thanks for being awesome. You even got me the color notebook I wanted for those little Apica notebooks that are supposed to be randomly selected because of how they come packaged. Oh and also those goulet tomoe notebooks are great wish they came as a thick a5 same cover type so I could use them as a refill for my leather cover. Anyway I'm rambling now, thanks again! Lol
Kephra Rubin thank you!! That means so much, I’m absolutely honored you’d go out of your way to support my team. For what it’s worth, we’d looked into a thick Tomoe notebook, but it was so expensive it didn’t make sense :( -Brian
Rachel and Brian--Congratulations on the 200th episode and especially on your amazing new space. From your garage to all this!!! Best wishes for continued success, happiness, and HEALTH😊As you go forward in your new, beautiful and thoughtfully planned space.
I am truly so happy for your success. No one deserves it more than your company. Your meticulous client care, sincerity, and wholesome image is really unique in the industry. May He continue to bless and prosper your business.
I love how Brian looks like a proud father introducing his family to guests, specially when the team members talk about what they are doing. Loads of love and wishes to this great company.. You guys are brilliant
It's kinda cool seeing the "behind the scenes" of Goulet Pens. It's a bit surreal to see the people who photograph the pens I'm interested in, to the people who answer my questions of that pen on live chat, to the people who fulfill my order, to where my order gets stored awaiting shipment.
Fantastic space Brian. You are right about what the right space, respectfully designed for the team means to a Company. Having moved a team to a fabulous HQ, I believe it took my whole Company to a much higher level. The staff felt respected and “thought about” and they brought an intensified level of professionalism as a result. Our customers and visitors loved it. This video allows us, who buy a slightly ridiculous number of Goulet products, to come in and know that yours is a quality environment we can be proud to buy from. The nib in the front entry is fab, and the ink-in-water art on the glass around the building is fun, and attractive. Well done Goulets! You deserve this success.
First off, thank you Tyler for coming back to shoot an amazing video leaving Brian's employees free to be introduced!! Second, congratulations Brian on surviving the growth into a medium sized company while maintaining a small company feel! Really not just surviving, but nailing it in the head like a good game of whack-a-mole. All your reading clearly pays massive dividends. Thank you for encouraging your team to give us excellent care by providing them with a superb example by taking excellent care of them. I think too many owners/managers completely ignore that by spending a little extra at the outset to take care of their employees they actually greatly increase their bottom line down the road and then everyone wins. I do have one question coming away from this tour. On a popular product launch, such as this week's Lamy Vibrant Pink, where a good portion of your stock leaves in the first couple of days, do you have a temporary space such as a workbench until you know what's left to put on the shelf, or do they all get slotted right away causing a lot of shuffling? Thank you again for being an amazing company, which always starts with it being led by an amazing person.
There's a 'hot spot' table right next to the pulling station that houses popular product launches. For things like the VibrantPink, the orders tend to be just be the pen & ink, so they just grab it right there. - Colin
Wow. From your garage to this? Of course with some transitions. I am totally impressed, especially how your building design intentionally considered your employees. I appreciated seeing how my orders were processed. This is a great #200 video and it makes me all that much more inclined to buy everything possible from Goulet Pens.
Congratulations on the new space. As as professional that’s worked for years both in corporate America & in the start-up space, it’s great to see the care & thoughtfulness you’ve put into making sure that your team is well taken care of in terms of their environmental & cultural needs. Those are the “small” touches that are invaluable, as people are a company’s biggest asset. This is what makes me want to be your customer, even if there are others that periodically offer cheaper prices on individual items. I’m relatively new to fountain pens, but already know I’ll be a lifelong fan. And I am Goulet loyal for sure. I feel so proud of what you all have been able to achieve, and with your videos and constant connection with your customers, you’ve made me feel like I’m somehow a part of it all. Job well done!
Wow! This was a really great video. To maintain that personalized feeling with your customers while having that many people on your team is truly amazing. I think that is what keeps me coming back, is that one on one feeling that your staff gives. They are always so helpful when I have a question. I'm really impressed by all of you guys. I can't wait to see where you'll be 10 years from now. I have no doubt Goulet Pens will be around for a long time. Congratulations on doing such a great job, all of you. GOD bless.
As a customer for several years, I can't tell you how proud I am of Brian, Rachel and the whole Goulet team. Congratulations and many blessings to all.
I just want to say that as a small business owner I'm completely amazed. I had a feeling that you knew what you were doing with business, but after this video I really appreciate everything that you do. Just amazing! Congrats on your success and thanks to all of your team. You have a customer for life. Thank you.
Thank you for the wonderful BTS video. I loved seeing the faces of the many people in your organization. I can now better appreciate what happens when I place an order and how many hands are involved. You have been and will continue to be my first choice for satisfying my pen addiction.
Thanks for the comment! We hope to have a 'life of an order' type video so you can see what goes into it. Get to know the teams a bit more too. :) - Colin
Thank you for allowing us to share what you have worked so hard to achieve these last few years. The place is seriously stunningly beautiful & well thought out. It must be fantastic to work in such an inspiring environment, along side inspiring 'hands on' caring owners. Fantastic.
I am so impressed with yours and Rachels dream. The Beauty, Thoughtfulness, Restful, quality that went into Your design is amazing and beautiful.!! What a blessing it would be to go to work in this atmosphere everyday.! One would get out of bed, with a smile knowing they were lucky enough to go to work every morning with caring employers in such a gorgeous workspace.! At age 62, I’m just getting back into using fountain pens (placed my first order with you 2 days ago) and so I have been binge watching your videos, even thought this video is a couple years old. I needed to write you a congratulations to you on your success.! I am warmed by the thought there are actually people out there that love what they do, care about there employees and realize the happier the employees, the more successful the business will be for everyone.! 💖 Continued Blessings to you and your family.!! 🙏💖
The little life improvements are just great. Even to the smallest things like the padded floors in the warehouse or the large windows. It's nice when a company cares for its employees.
Oh my goodness! How wonderful you are to be so thoughtful to your staff by creating such a warm, comfortable, and considerate space. Brian is such an awesome person (Brians usually are!) and I’ve so enjoyed all your content. I just placed my first order (to Canada!!!) and am so impressed with how things are run there. Everything is so organized and tidy, well designed, and efficient. I’m excited to receive my order and look forward to all your very helpful and educational future content. Thank you and congratulations! I truly admire your mission statement and love to support a company like yours. Well done!
Wonderful space! It’s great to see how well you’re doing. You so deserve all the good things coming your way. Congratulations, Brian, Rachel, and the entire Goulet team!
Thanks for the tour Brian !!! I love the thought that you and Rachel have put into designing your space for both efficiency and for the comfort and well-being of your employees. Very impressive. I am writing this in early 2022 and have watched your company grow since 2017. Your leadership and careful thought are why I am a huge fan of your company. Well done !!! And thank you for being the best resource for those of us who love fountain pens......
what a brilliantly complementary space to go with such a great team. very nice job Brian. shout out to Zippy - you're awesome, thanks for your assistance.
Congrats! You and Rachel have come a long way from a modest start eight years ago. Most importantly, this is due to your philosophy that taking care of your customers and employees will definitely result in continuous growth. Keep up the good work.
Very cool!!! I love how you kept in mind the need for natural light. Cube farms always feel like they suffocate my soul, but you have really found a way to create a lovely, open, and functional work space. Your employees are so fortunate to have employera willing to invest in their well-being.
Been in lots of offices around the world; the thoughtfulness and decency I see is so refreshing to see. I love the creativity too. Many and best regards from Melbourne, Down Under!
The more I see of your company, the better I like it. It’s obvious that you care a lot about your customers as well as your staff. So glad to have found y’all!,
Brian, there's a few things missing. 1. An AI named Jarvis. 2. A Collection of world famous classic Hot Rods. 3. "The Lair" (though I'm betting that is actually in the current facility, I can't blame you for not showing that the giant steel nib is actually a door to your superhero hideout).
That was a really nice tour. Thank you for sharing it. Does that blue color have a name? On my screen it looks like a blend of cobalt blue and French Ultramarine.
Wow from garage to beautiful company building. Brian you truly care about your most important resource - your happy employees. You thought of everything and it's paid for. I watch your video presentations and look forward to purchasing pens and supplies from your company to start my latest hobby. Thank you.
Really enjoyed the tour. Very impressive, not only because the space is beautiful and work-friendly but also because a very specialized business can command enough market to be able to create such a sterling "factory". Just received my latest order and very pleased with it. Thanks everybody for your ridiculous amount of care!
Your passion and endless work has brought you to a truly beautiful space. I am so happy to see your success. May you enjoy continued growth and self fulfillment.
Wow, I always thaught it was much smaller and didn't know what was behind everything. And I really like that the whole space is well thaught of and everybody seems to enjoy it. Keep up the good work.😁
coming from an architect myself, I am very impressed, your office space is just awesome! It is incredible how you have grown into what is Goulet pens now. with hard work and loyal customer care you have built a great team and an incredible business concept. Wish you all the best and continued success
Dude! The fact that you shot that whole video in one (un-edited) take blows me away. That and eye-level camera level made it like a real tour! I was actually thinking of asking for a physical tour of your facility when I found this video. What a delight! Brian and Team -- love you guys! I'm from Denver, but would have gone out of my way to visit next time I'm in Virginia. (And it was nice to see Jessica [whom I have worked with] and where she works in the office.) Seeing the path you have taken (growing a passion) and the care about various ways to allow people to shop, and make it AS MUCH like an in-store experience as possible, again is both a delight and a brilliant example of business growth in a niche market. It looks like me like you're building a work environment that is the pride of those famous companies that people want to work there their whole lives (like at LAMY). Being familiar with your operation makes me that much more a loyal customer. Thank you again for all you do.
Look what you've done! Fantastic! Just fantastic! Seeing this video has made me realize there's very few people I respect more than the Goulets. I can't think of anyone today more qualified to be an outside role model for my own children. Love, humility, hard work--look. There it is.
Beautiful space you have and you did it debt free... so awesome! I love the big steel nib, all the natural light, and other intentional benefits you all added to make the workplace and culture pleasant & enjoyable for everyone that works there. God bless you guys! Your pen collection rocks! How many do you have?
Raye Cage thank you!! The debt free aspect is actually something we’re pretty proud of. It for sure added to our intentionality, because every dollar we spent was “felt”, so we made sure it served a purpose! -Brian
You have succeeded in showing that your employees are assets, not overheads. Most companies get that wrong, and ultimately pay the price. Your building, and the thought that has gone into each area is a sign of your loyalty to your staff, and your great team obviously responds well to that. It's also staggering that you developed that without debt! Well done, and continued success!
This is the type of company I would gladly support with almost all of my pen purchases. The thought and intentional design you've all created is something I aspire towards immensely. You guys are amazing, and I wish you very prosperous future!
This is seriously awesome to see. I think your focussing on people and making an environment that makes work time easier and simpler to do, is such an important thing. Also, to be able to do a complete build and fitout for a business that size while still operating elsewhere and without incurring business debt, is quite extraordinary in itself. Serious congratulations to you all and the whole team.
I love how you run your company. I am a new customer and a forever customer now because of this video. You have reintroduced me to fountain pens and I thank you for it. Please as you grow don't lose the way you treat your employees I am extremely jealous of your employees. I pray I found a company like yours to work for. Keep up the great work and everything you do. Love, A forever new customer.
You all have built something very special, and have earned the right to feel very proud. It’s all very beautiful, thoughtful and impressive. Imagine, a place where people could want to come to work, and enjoy their job. US companies, take note, this is how it’s done.
The culture and people there seem so amazing. Even though prices are often cheaper on Amazon, I will order from Goulet Pens because I want to be part of the culture, integrity, thoughtfulness, and kindness of your business.
I truly am impressed. With the company, the space, and the culture. And the business/communication decision to even make this video and then to host such a welcoming message is brilliant in itself. Best to you and the team.
It was great to see everyone who's behind the scenes to make everything come together! Also, Brian, great job with planning the space for your teams! The layout have the same concepts I've seen in Silicon Valley, so props to you :) A lot of us can tell you put a lot of thought into it for your teams and how it can benefit Goulet Pen Co.
I think it’s wonderful that you’ve put so much care and attention towards making a safe and comfortable work space for everyone. I wish every company would put forth the effort to make their employees feel valued and appreciated. Happy, well cared for employees make better employees. And as a customer it makes me feel good to spend money at a company with great ethics!
So nice to see how invested you are with the people you have working at Goulet Pens. Nice space and I am sure they appreciate it! I have enjoyed every interaction I've had with your company am am sure there will be plenty more to come!
I don't know how often anyone comments on this, but I can't tell you how much I admire you and Rachel for having a "no debt" company! As I write this in 2020, the "no debt" movement has been bolstered (sort of) by Kickstarter and other capital-raising-type ways of raising money to start a business providing a product without debt, whereas in the past, these people would have sought out a business loan and gone into debt to begin their companies. But you were definitely a leader in this arena ten years ago, and it is a philosophy I greatly admire.
I am stunned at the progress over the years and the new facility is amazing. It is a testament to true leadership. I know you read and study leaders and it clearly has imprinted on you. When I was working I use to tell my leadership team that no organization can ever rise above the quality of it's leaders. That was our credo to hire the best, promote the best, and never stop learning. I think you have an awesome story to tell and can only imagine what the future holds.
Kudos on building that space without debt, that is impressive. Will you speak to why your company uses apple computers? I use a Mac at home, but have never experienced them in an office. Not only am I a pen freak Im a keyboard freak too, which I expect it true for most people who like pens.
B Dog our first comp in 2009 was a Pc, and it was killed by a virus. We switched to Mac for less virus hassle, and more creative work (shooting pics and videos). We’ve found benefit by standardizing on them, having all similar hardware. We don’t even have a full time IT person, partly because we don’t need all that much support. Our printers and file server cause more issues than all our computers! -Brian
The Goulet Pen Company if it ain't broke don't fix it! Although the windows machines could have been solved with a simple antivirus subscription, at least Mac is relatively easier for everyone involved.
I am so inspired by this company. I see mr Goulet translating his passion for pens and writing into a company and ultimately a work family. Your office space is super impressive. I like that every desk I saw was equipped with apple machines. Wish more companies can value their workforce like this and give them state of the art tools to be productive. Well done guys.
For such a nich type of business you guys have an outstanding, and unbelievable work environment. Your leadership's skills could transform businesses across America and the world. Your care for employees and customer is unique and worth of every praise. Outstanding. Making all my future purchases Goulet!
Congratulations GPC Team, it is pretty impressive to see you grow like this over the years and thank you first for sharing and second for being an entrepreneur inspiration for all of us, the GPC is one of a kind company!!! Keep going and doing that amazing job!
I operate a small family business that hit its 100 yr old mark this year. I have to tell you that this, my friend, is quite impressive. You have done an excellent job for yourselves!
Love seeing these “behind the scenes” videos, and especially this ginormous office space. Drew looks really fit! Damn, I wish I were still that young & hot. Aging sure sucks lol.
Looks amazing, Brian! You and Rachel seem to run your business with a great deal of care and integrity. The building looks like it has a great vibe to it and that it should be a wonderful home for years to come.
Brian and Rachel -- thanks for sharing! That's a beautiful and amazing work space and I love how you've built it around your team with the quiet room, conference areas and, well, massive kudos for bringing in outside sunlight! It's a place I'd enjoy working ... and I'm talking about the people here, in addition to the space. So many of their names are already familiar partly because of your videos, and Monday/Thursday Things, but also because of the cards and packaging notes. It is also nice to know that you sometimes stop and appreciate how far you guys have come -- and yet further to go. May you be blessed with many more successful years!
I LOVED this video!! Really personalized the company. Made me realize that my pen purchases from Goulet are going to help support specific (wonderful) people.
Brian, I am happy to see such success. You have given much to the pen community and it's all coming back to you. Simply put, the quality and care behind your work clearly sets you apart. Your place is nothing but awesome. !Felicidades! - Bendiciones.
Congratulations on the new space, it looks really cool, and a fun environment in which to work. Thank you for taking the time to show it to us, and to give us a glimpse behind the "Goulet" curtain.
What an amazing space and the photography artwork. It was cool seeing the names of some of those folks who fulfilled my orders just this week! Congrats to Brian, Rachel, and the entire team on continuing a first-rate customer experience, personal feel, and slightly ridiculous amount of care/packaging, no matter the company size.
Great video and congrats on your 200th Q&A! Your office is awesome. You created a beautiful space that not only shows how passionate you are about your company, but also shows how much you care about your team of employees. This definitely makes me feel like we are supporting a great company & good people.
Wonderful use of space and i love that you have made spaces for your employees to chill , its outstanding ,the glass in the doors and meeting rooms with the ink mixing effect its obvious a lot of thought went into every aspect of the complex. Cheers for the tour
What an amazing space for you and your staff. It is evident that you really put a lot of thought into it. I love how considerate of your staff’s welfare you have put into it. Definitely makes me feel good about ordering from your company!
Wow. I wish employers thought more about work-flow and space as much as Goulet obviously did. Everyone's gone to "open floor" but haven't thought about how open floor has to be designed so that each role in the organization has an optimum set up for what their work requires. Also, good job Brian! Doing a walk-through, while talking without a script, mostly walking background is HARD. Way to go Goulet Pens!
uqox haha thanks! And this was all one take, continuous shot :) pretty proud of how this all turned out -Brian
I didn't want to ASSUME it was one continuous shot, but clearly you decided to go big for your 200 youtube video. Again, great job. Nice touch touch having Tyler come back to shoot it! Kudos to doing a complete move and rebuild without debt. Very inspirational and positive part of my day. Thanks!
uqox haha thanks! Yeah, we wanted to be open but not for everything. It was super intentional. The walkthrough was surprisingly natural. I did 1 run through with Andi when planning it out, a quick one with Tyler day of, then shot it in one take. Boom. Tyler’s a pro, that helped a lot -Brian
Thank you, Brian. Ep 300 will be a tour of the skull-shaped volcano island then.
Anzan Hoshin Roshi hahahaha! -Brian
With time it will become, "Muwhahahahaaaaaa."
One shot, one take! Go big or go home for Q&A 200! Thanks for having me back for a few hours to help out!
Well done, Tyler!
You nailed it, Tyler! Thanks so much for helping, it couldn’t have gone smoother (except for that oooonnnneee little bump into the shelf, haha) ;) -Brian
Well done Tyler, best wishes to you on your new endeavours. Thanks for doing this work. Good Man.
@@Gouletpens Once I noticed this was a single-shot video, I couldn't help but to wonder how big the initial video file was straight out of the camera. (/pedant)
Tyler Herrinton outstanding work!
I’m in my forties and have worked for a lot of employers in a variety of fields. I’ve never seen an employer come close to being as thoughtful about their employees’ working environment as you are. Well done.
Am i crazy? Or was this video a 21:25 single take, zero editing video?
Ozzman500 not crazy! This was the first take too! 👌🏼
The mysterious videographer! Great job. :)
Right?! Drink every time Brian says "Intentional"
I've officially decided that if for some strange reason Boho Berry ceases to exist I want to come work for you! Of course, your office space is beautiful and well thought-out, but I'm just consistently impressed by your leadership and the way that you focus on what truly makes your business: the people. SO much respect for the way you run your company and I just love your commitment to your staff AND your audience. 💕
Thank you Kara! That really means a lot. :) -Brian
...aaaah! That's where she is now!!😉
This post didn’t age well.
@@christopherjohnson2420 Why
Goulet is not a small operation anymore.!Great culture and vibe at your company.
We're definitely not small in size, but small in personal feel is our goal :) -Brian
Rachel and Brian: Spent 27 years in uniform (Army) - once was in the Richmond area. Retired 10 years ago. Since then I have become pretty depressed about that service. The organization I work for now causes me to say "knowing what I know now I ould have thrown down my weapon - looked at you and say you do it - I'm not going to sacrifice for this." This video should make you proud as it clearly does- but strangely it made me proud. These are the people, this is the reason I spent all that time in uniform - so that they can build this. Thanks for being that vision that got me in uniform in the first place.
Rachel, Brian and your team, pretty darn cool. The video conveyed a certain size business, that up to now i had not envisioned. I wish you all Goulet Pen Company, continued success.
MrDhdiaz thanks! No matter our size, we aim to feel small, personal, and relatable. -Brian
Wow. Didn't know that your office is so huge 😁
Everything about the new office is amazing but what's really mind-boggling here is that you guys did this in what seems to be only one take.
It was one take :) and it was the first take! -Brian
Please send me 1 set your ball pèn cod AT A VE NUE ISIPINGO BEACH 2 venue 0737861957
South Africa
The pen cleaning station really proves that you guys are what you say you are, an extra treat beyond the Tootsie Pop to know for sure my money goes to good people. I went on Amazon the other day looking for Tomoe River paper and then I stopped and I was like no because my luck the paper will show up with messed up corners or something let me check goulet pens. Once I figure out what else I need that'll be my next order to you guys. Thanks for being awesome. You even got me the color notebook I wanted for those little Apica notebooks that are supposed to be randomly selected because of how they come packaged. Oh and also those goulet tomoe notebooks are great wish they came as a thick a5 same cover type so I could use them as a refill for my leather cover. Anyway I'm rambling now, thanks again! Lol
Kephra Rubin thank you!! That means so much, I’m absolutely honored you’d go out of your way to support my team. For what it’s worth, we’d looked into a thick Tomoe notebook, but it was so expensive it didn’t make sense :( -Brian
The Goulet Pen Company Anytime, just placed the order now, thanks again
This is great. Companies like this should be the gold standard. I had no idea you guys were this big either. Excellent stuff.
Rachel and Brian--Congratulations on the 200th episode and especially on your amazing new space. From your garage to all this!!! Best wishes for continued success, happiness, and HEALTH😊As you go forward in your new, beautiful and thoughtfully planned space.
Michael Simon thank you so much! -Brian
What an amazing space! I am really excited for you guys and happy that you are all so blessed.
Michael Simon i
It's quite a lot bigger than I thought it would be to be honest! I'm impressed!
Brad davis well, it’s more than we need right now, but we had to have room to grow -Brian
Great job!!! I expected it to be smaller. Good to see young people in such a wonderful work environment! Kudos to you and your wife.
Nidia Hernandez thanks! We enjoy it :) -Brian
I know I'm late to this party, but absolutely wonderful. Very impressive. You've come so far!
I am truly so happy for your success. No one deserves it more than your company. Your meticulous client care, sincerity, and wholesome image is really unique in the industry. May He continue to bless and prosper your business.
The camera work on this one was really well done and fluid. Great work, guys!
I actually got all "tingledy" when he opened the drawers to his pen collection. Holy guacamole!
I love how Brian looks like a proud father introducing his family to guests, specially when the team members talk about what they are doing.
Loads of love and wishes to this great company.. You guys are brilliant
It's kinda cool seeing the "behind the scenes" of Goulet Pens. It's a bit surreal to see the people who photograph the pens I'm interested in, to the people who answer my questions of that pen on live chat, to the people who fulfill my order, to where my order gets stored awaiting shipment.
PanDeBer we’re looking to show them even more over our new series Write Now! -Brian
The Goulet Pen Company Awesome!
Fantastic space Brian. You are right about what the right space, respectfully designed for the team means to a Company. Having moved a team to a fabulous HQ, I believe it took my whole Company to a much higher level. The staff felt respected and “thought about” and they brought an intensified level of professionalism as a result. Our customers and visitors loved it. This video allows us, who buy a slightly ridiculous number of Goulet products, to come in and know that yours is a quality environment we can be proud to buy from.
The nib in the front entry is fab, and the ink-in-water art on the glass around the building is fun, and attractive.
Well done Goulets! You deserve this success.
First off, thank you Tyler for coming back to shoot an amazing video leaving Brian's employees free to be introduced!!
Second, congratulations Brian on surviving the growth into a medium sized company while maintaining a small company feel! Really not just surviving, but nailing it in the head like a good game of whack-a-mole. All your reading clearly pays massive dividends.
Thank you for encouraging your team to give us excellent care by providing them with a superb example by taking excellent care of them. I think too many owners/managers completely ignore that by spending a little extra at the outset to take care of their employees they actually greatly increase their bottom line down the road and then everyone wins.
I do have one question coming away from this tour. On a popular product launch, such as this week's Lamy Vibrant Pink, where a good portion of your stock leaves in the first couple of days, do you have a temporary space such as a workbench until you know what's left to put on the shelf, or do they all get slotted right away causing a lot of shuffling?
Thank you again for being an amazing company, which always starts with it being led by an amazing person.
There's a 'hot spot' table right next to the pulling station that houses popular product launches. For things like the VibrantPink, the orders tend to be just be the pen & ink, so they just grab it right there. - Colin
Wow. From your garage to this? Of course with some transitions. I am totally impressed, especially how your building design intentionally considered your employees. I appreciated seeing how my orders were processed. This is a great #200 video and it makes me all that much more inclined to buy everything possible from Goulet Pens.
Bob Duncan definitely with transitions! We went from our garage to a 3k sf space, then 6k, 9k, 12k, then here. -Brian
Congratulations on the new space. As as professional that’s worked for years both in corporate America & in the start-up space, it’s great to see the care & thoughtfulness you’ve put into making sure that your team is well taken care of in terms of their environmental & cultural needs. Those are the “small” touches that are invaluable, as people are a company’s biggest asset.
This is what makes me want to be your customer, even if there are others that periodically offer cheaper prices on individual items. I’m relatively new to fountain pens, but already know I’ll be a lifelong fan. And I am Goulet loyal for sure. I feel so proud of what you all have been able to achieve, and with your videos and constant connection with your customers, you’ve made me feel like I’m somehow a part of it all. Job well done!
Wow! This was a really great video. To maintain that personalized feeling with your customers while having that many people on your team is truly amazing. I think that is what keeps me coming back, is that one on one feeling that your staff gives. They are always so helpful when I have a question. I'm really impressed by all of you guys. I can't wait to see where you'll be 10 years from now. I have no doubt Goulet Pens will be around for a long time. Congratulations on doing such a great job, all of you. GOD bless.
Arkansas Mike thank you! That personal touch is so important to us, it’s our purpose statement, “To prove that business can be personal.” -Brian
As a customer for several years, I can't tell you how proud I am of Brian, Rachel and the whole Goulet team. Congratulations and many blessings to all.
I just want to say that as a small business owner I'm completely amazed. I had a feeling that you knew what you were doing with business, but after this video I really appreciate everything that you do. Just amazing! Congrats on your success and thanks to all of your team. You have a customer for life. Thank you.
Thank you for the wonderful BTS video. I loved seeing the faces of the many people in your organization. I can now better appreciate what happens when I place an order and how many hands are involved. You have been and will continue to be my first choice for satisfying my pen addiction.
Thanks for the comment! We hope to have a 'life of an order' type video so you can see what goes into it. Get to know the teams a bit more too. :) - Colin
Thank you for allowing us to share what you have worked so hard to achieve these last few years. The place is seriously stunningly beautiful & well thought out. It must be fantastic to work in such an inspiring environment, along side inspiring 'hands on' caring owners. Fantastic.
I am so impressed with yours and Rachels dream. The Beauty, Thoughtfulness, Restful, quality that went into Your design is amazing and beautiful.!! What a blessing it would be to go to work in this atmosphere everyday.! One would get out of bed, with a smile knowing they were lucky enough to go to work every morning with caring employers in such a gorgeous workspace.! At age 62, I’m just getting back into using fountain pens (placed my first order with you 2 days ago) and so I have been binge watching your videos, even thought this video is a couple years old. I needed to write you a congratulations to you on your success.! I am warmed by the thought there are actually people out there that love what they do, care about there employees and realize the happier the employees, the more successful the business will be for everyone.! 💖 Continued Blessings to you and your family.!! 🙏💖
The little life improvements are just great. Even to the smallest things like the padded floors in the warehouse or the large windows. It's nice when a company cares for its employees.
Oh my goodness! How wonderful you are to be so thoughtful to your staff by creating such a warm, comfortable, and considerate space. Brian is such an awesome person (Brians usually are!) and I’ve so enjoyed all your content. I just placed my first order (to Canada!!!) and am so impressed with how things are run there. Everything is so organized and tidy, well designed, and efficient. I’m excited to receive my order and look forward to all your very helpful and educational future content. Thank you and congratulations! I truly admire your mission statement and love to support a company like yours. Well done!
Wonderful space! It’s great to see how well you’re doing. You so deserve all the good things coming your way. Congratulations, Brian, Rachel, and the entire Goulet team!
Fabulous space, design, concept, and operation. As a customer, I am pleased to be a part of all of this. Thanks for sharing!
Thanks for the tour Brian !!! I love the thought that you and Rachel have put into designing your space for both efficiency and for the comfort and well-being of your employees. Very impressive. I am writing this in early 2022 and have watched your company grow since 2017. Your leadership and careful thought are why I am a huge fan of your company. Well done !!! And thank you for being the best resource for those of us who love fountain pens......
That was delightfully kind, Susan - thank you! - Drew
what a brilliantly complementary space to go with such a great team. very nice job Brian. shout out to Zippy - you're awesome, thanks for your assistance.
Zippy's across the table from me, she's says you're welcome - Brian
The justifiable pride you have in your company really shows in you and your crew. Keep up the great work!
Congrats! You and Rachel have come a long way from a modest start eight years ago. Most importantly, this is due to your philosophy that taking care of your customers and employees will definitely result in continuous growth. Keep up the good work.
I'm proud to be a customer of a company that shares the love with its employees the way you do! So happy for your continued success!!
Very cool!!! I love how you kept in mind the need for natural light. Cube farms always feel like they suffocate my soul, but you have really found a way to create a lovely, open, and functional work space. Your employees are so fortunate to have employera willing to invest in their well-being.
Definitely! I've been in those cube farms before, it beats you down. Not so much here! - Colin
Been in lots of offices around the world; the thoughtfulness and decency I see is so refreshing to see. I love the creativity too. Many and best regards from Melbourne, Down Under!
The more I see of your company, the better I like it. It’s obvious that you care a lot about your customers as well as your staff. So glad to have found y’all!,
Thank you so much! :) -Rachel
Brian, there's a few things missing.
1. An AI named Jarvis.
2. A Collection of world famous classic Hot Rods.
3. "The Lair" (though I'm betting that is actually in the current facility, I can't blame you for not showing that the giant steel nib is actually a door to your superhero hideout).
You’re a massive inspiration. Been with you since 2010. Proud to be a part of this journey with you
Thanks for tagging along with us! We're here for you! - Drew
This was a pleasure to watch, nice to see the reason behind the quality you guys exude.
Brian and Rachel, you’ve thought of everything! What a wonderful office space, congratulations!
This is exactly why I buy from Goulet! Such a personal touch.
That was a really nice tour. Thank you for sharing it. Does that blue color have a name? On my screen it looks like a blend of cobalt blue and French Ultramarine.
Donna G I honestly can’t remember the exact color we used. We have used a similar Behr paint that was called Sapphire Lace -Brian
Wow from garage to beautiful company building. Brian you truly care about your most important resource - your happy employees. You thought of everything and it's paid for. I watch your video presentations and look forward to purchasing pens and supplies from your company to start my latest hobby. Thank you.
Dynamic work space !!! Thanks for shaing
So happy for you guys! I've been a customer since the garage days and so nice to share in your success. Here's to many more years ...
Thanks for this video! It's great to see you care so much about your employees and the environment!
Really enjoyed the tour. Very impressive, not only because the space is beautiful and work-friendly but also because a very specialized business can command enough market to be able to create such a sterling "factory". Just received my latest order and very pleased with it. Thanks everybody for your ridiculous amount of care!
Your passion and endless work has brought you to a truly beautiful space. I am so happy to see your success. May you enjoy continued growth and self fulfillment.
Billy Ray McCalister thank you! We love what we do and who we do it for and who we do it with :) -Brian
Wow, I always thaught it was much smaller and didn't know what was behind everything. And I really like that the whole space is well thaught of and everybody seems to enjoy it. Keep up the good work.😁
Tom van Zanten we were really intentional about building out this space -Brian
Your building is so beautiful and every aspect of it seems to be so intentional. Thank you for sharing it with us!
TNJHproductions it is intentional, thank you! -Brian
coming from an architect myself, I am very impressed, your office space is just awesome! It is incredible how you have grown into what is Goulet pens now. with hard work and loyal customer care you have built a great team and an incredible business concept. Wish you all the best and continued success
Dude! The fact that you shot that whole video in one (un-edited) take blows me away. That and eye-level camera level made it like a real tour! I was actually thinking of asking for a physical tour of your facility when I found this video. What a delight! Brian and Team -- love you guys! I'm from Denver, but would have gone out of my way to visit next time I'm in Virginia. (And it was nice to see Jessica [whom I have worked with] and where she works in the office.) Seeing the path you have taken (growing a passion) and the care about various ways to allow people to shop, and make it AS MUCH like an in-store experience as possible, again is both a delight and a brilliant example of business growth in a niche market. It looks like me like you're building a work environment that is the pride of those famous companies that people want to work there their whole lives (like at LAMY). Being familiar with your operation makes me that much more a loyal customer. Thank you again for all you do.
Look what you've done! Fantastic! Just fantastic! Seeing this video has made me realize there's very few people I respect more than the Goulets. I can't think of anyone today more qualified to be an outside role model for my own children. Love, humility, hard work--look. There it is.
Beautiful space you have and you did it debt free... so awesome! I love the big steel nib, all the natural light, and other intentional benefits you all added to make the workplace and culture pleasant & enjoyable for everyone that works there. God bless you guys! Your pen collection rocks! How many do you have?
Raye Cage thank you!! The debt free aspect is actually something we’re pretty proud of. It for sure added to our intentionality, because every dollar we spent was “felt”, so we made sure it served a purpose! -Brian
😄You are obviously very proud of your new facility - and rightly so!
You have succeeded in showing that your employees are assets, not overheads. Most companies get that wrong, and ultimately pay the price. Your building, and the thought that has gone into each area is a sign of your loyalty to your staff, and your great team obviously responds well to that. It's also staggering that you developed that without debt! Well done, and continued success!
This is the type of company I would gladly support with almost all of my pen purchases. The thought and intentional design you've all created is something I aspire towards immensely. You guys are amazing, and I wish you very prosperous future!
This is seriously awesome to see. I think your focussing on people and making an environment that makes work time easier and simpler to do, is such an important thing. Also, to be able to do a complete build and fitout for a business that size while still operating elsewhere and without incurring business debt, is quite extraordinary in itself. Serious congratulations to you all and the whole team.
I really like that the entire wall is open between the warehouse and office spaces. That has a huge influence on the culture and feel of the place.
I love how you run your company. I am a new customer and a forever customer now because of this video. You have reintroduced me to fountain pens and I thank you for it. Please as you grow don't lose the way you treat your employees I am extremely jealous of your employees. I pray I found a company like yours to work for. Keep up the great work and everything you do.
Love,
A forever new customer.
You all have built something very special, and have earned the right to feel very proud. It’s all very beautiful, thoughtful and impressive. Imagine, a place where people could want to come to work, and enjoy their job. US companies, take note, this is how it’s done.
The culture and people there seem so amazing. Even though prices are often cheaper on Amazon, I will order from Goulet Pens because I want to be part of the culture, integrity, thoughtfulness, and kindness of your business.
I truly am impressed. With the company, the space, and the culture. And the business/communication decision to even make this video and then to host such a welcoming message is brilliant in itself. Best to you and the team.
It was great to see everyone who's behind the scenes to make everything come together! Also, Brian, great job with planning the space for your teams! The layout have the same concepts I've seen in Silicon Valley, so props to you :) A lot of us can tell you put a lot of thought into it for your teams and how it can benefit Goulet Pen Co.
Mountain Song thanks! We really wanted a space that reflected the intentionality we have in all we do -Brian
I think it’s wonderful that you’ve put so much care and attention towards making a safe and comfortable work space for everyone. I wish every company would put forth the effort to make their employees feel valued and appreciated. Happy, well cared for employees make better employees. And as a customer it makes me feel good to spend money at a company with great ethics!
So nice to see how invested you are with the people you have working at Goulet Pens. Nice space and I am sure they appreciate it! I have enjoyed every interaction I've had with your company am am sure there will be plenty more to come!
I really did not think your company was so big, well done. It will give customers and future customers confidence in you all.
I don't know how often anyone comments on this, but I can't tell you how much I admire you and Rachel for having a "no debt" company! As I write this in 2020, the "no debt" movement has been bolstered (sort of) by Kickstarter and other capital-raising-type ways of raising money to start a business providing a product without debt, whereas in the past, these people would have sought out a business loan and gone into debt to begin their companies. But you were definitely a leader in this arena ten years ago, and it is a philosophy I greatly admire.
Congratulations Brian! It always feels great to support a company that is so passionate about its people and its customers. I love the new space!
I am stunned at the progress over the years and the new facility is amazing. It is a testament to true leadership. I know you read and study leaders and it clearly has imprinted on you. When I was working I use to tell my leadership team that no organization can ever rise above the quality of it's leaders. That was our credo to hire the best, promote the best, and never stop learning. I think you have an awesome story to tell and can only imagine what the future holds.
Thank you for showing us inside your new space! What a pleasure to see it, and hear the intentionality behind the design.
Kudos on building that space without debt, that is impressive. Will you speak to why your company uses apple computers? I use a Mac at home, but have never experienced them in an office. Not only am I a pen freak Im a keyboard freak too, which I expect it true for most people who like pens.
B Dog our first comp in 2009 was a Pc, and it was killed by a virus. We switched to Mac for less virus hassle, and more creative work (shooting pics and videos). We’ve found benefit by standardizing on them, having all similar hardware. We don’t even have a full time IT person, partly because we don’t need all that much support. Our printers and file server cause more issues than all our computers! -Brian
The Goulet Pen Company if it ain't broke don't fix it! Although the windows machines could have been solved with a simple antivirus subscription, at least Mac is relatively easier for everyone involved.
Awesome!! Very impressive - what an accomplishment in just eight years - amazing team and amazing company!
I am so inspired by this company. I see mr Goulet translating his passion for pens and writing into a company and ultimately a work family. Your office space is super impressive. I like that every desk I saw was equipped with apple machines. Wish more companies can value their workforce like this and give them state of the art tools to be productive.
Well done guys.
For such a nich type of business you guys have an outstanding, and unbelievable work environment. Your leadership's skills could transform businesses across America and the world. Your care for employees and customer is unique and worth of every praise. Outstanding. Making all my future purchases Goulet!
Congratulations GPC Team, it is pretty impressive to see you grow like this over the years and thank you first for sharing and second for being an entrepreneur inspiration for all of us, the GPC is one of a kind company!!! Keep going and doing that amazing job!
Best wishes and many successful years ahead to the whole Goulet Pen Family
I operate a small family business that hit its 100 yr old mark this year. I have to tell you that this, my friend, is quite impressive. You have done an excellent job for yourselves!
Love seeing these “behind the scenes” videos, and especially this ginormous office space. Drew looks really fit! Damn, I wish I were still that young & hot. Aging sure sucks lol.
Looks amazing, Brian! You and Rachel seem to run your business with a great deal of care and integrity. The building looks like it has a great vibe to it and that it should be a wonderful home for years to come.
Brian and Rachel -- thanks for sharing! That's a beautiful and amazing work space and I love how you've built it around your team with the quiet room, conference areas and, well, massive kudos for bringing in outside sunlight! It's a place I'd enjoy working ... and I'm talking about the people here, in addition to the space. So many of their names are already familiar partly because of your videos, and Monday/Thursday Things, but also because of the cards and packaging notes. It is also nice to know that you sometimes stop and appreciate how far you guys have come -- and yet further to go. May you be blessed with many more successful years!
Randy R thank you! We love this space; and who we’re working with -Brian
Congrats on 200 episodes! Thank you so much for sharing your incredible office with us; it's great to be able to see where all the pen magic happens!
Secret Forreddit you’re very welcome -Brian
Wow! This certainly helps explain why you have such outstanding service. Wishing you many, many more years of success!
I LOVED this video!! Really personalized the company. Made me realize that my pen purchases from Goulet are going to help support specific (wonderful) people.
Brian, I am happy to see such success. You have given much to the pen community and it's all coming back to you. Simply put, the quality and care behind your work clearly sets you apart. Your place is nothing but awesome. !Felicidades! - Bendiciones.
Congratulations on the new space, it looks really cool, and a fun environment in which to work. Thank you for taking the time to show it to us, and to give us a glimpse behind the "Goulet" curtain.
What an amazing space and the photography artwork. It was cool seeing the names of some of those folks who fulfilled my orders just this week! Congrats to Brian, Rachel, and the entire team on continuing a first-rate customer experience, personal feel, and slightly ridiculous amount of care/packaging, no matter the company size.
This is so cool. Thanks for showing all of this. I bet it's such a dream come true for people to work for you and with you!
Great video and congrats on your 200th Q&A! Your office is awesome. You created a beautiful space that not only shows how passionate you are about your company, but also shows how much you care about your team of employees. This definitely makes me feel like we are supporting a great company & good people.
Wonderful use of space and i love that you have made spaces for your employees to chill , its outstanding ,the glass in the doors and meeting rooms with the ink mixing effect its obvious a lot of thought went into every aspect of the complex.
Cheers for the tour
What an amazing space for you and your staff. It is evident that you really put a lot of thought into it. I love how considerate of your staff’s welfare you have put into it. Definitely makes me feel good about ordering from your company!
I came here after watching Episode 100.
Nice progress, congratulations and keep the good work (and passion).