Nice video but sorry that does come off as a bit entitled expecting a higher upgrade. My wife and I stayed at Umana and the staff were amazing. We stayed at a Hyatt in Ubud before going to Umana and got zero upgrades in Ubud. They offered us 2 free cocktails as a consolation for no upgrade lol. We don’t drink so it didn’t do much for us, but it is what it is. We booked Umana with points and 3 FNC, we were upgraded to a panoramic ocean view. I think it will always vary depending on the time of stay and staff at the hotel handling your booking.
After some reflection I have to disagree with you. Other hotels of this caliber would’ve gone out of the way to make up something like ants in the welcome amenity happening upon arrival. It seems like you got the upgrade I was looking for. The resort was literally almost empty when we were there. One of the staff members even took us on a tour of the various villas available. Still enjoyed the stay overall and will probably go back sometime next year 😃 hope you enjoyed your stay too.
Thanks for the video, I've been thinking about visiting Bali and have had some trouble finding the best resort for me. Do you have a blog by any chance that I can also read through?
Yeah these are pretty fair complaints. I suppose in overcrowded Bali these this is a nice quiet oasis but at these prices I’m sure there’s better value to be had elsewhere. How did you book this? If I booked this via Impresario and had Diamond status I would be extra annoyed and I heard of similar things happening at the Conrad. Was there at least a paid upgrade option? Otherwise I guess I would just book the Alila next door. Also regarding LXR it’s a mixed bag but there’s definitely a few good ones out there (Zemi, Seychelles) but definitely quite a few meh ones.
Thanks for your comment! I appreciate your insight. I actually booked with an Amex Aspire Free Night Certificate. I agree, I'd be even more disappointed if I was on an Impresario or FHR rate. I wasn't offered any paid upgrade but I also didn't inquire if I could pay. I haven't stayed at Alila nor do I know much about it, but in my experience Hyatt properties (especially in Asia) are extremely generous with their upgrades, often making space in premium suites when the standard suites are unavailable, a complete opposite to Hilton. LXR is interesting. Hope to see more from it in the future as it's still a pretty new brand. Thanks again for your comment and thanks for watching!
If money was no issue I would still prefer the Umana Bali, but keep in mind Andaz is 1/3 the price of this hotel. I would choose the Andaz if price is taken into account. I am someone who enjoys less crowded properties.
Do you regularly eat food with ants on it?Might be acceptable for you to have a hotel charging USD$700+ a night to have bugs in the welcome amenity and littered throughout the room but it certainly isn’t for me. Besides, I have stayed in plenty of hotels literally 1/10 of the price of this one in Bali without a single bug, dead or alive in the room upon my arrival. Also, the fix should be simple since the bugs seem to be coming in through the gaps under the doors…
Nice video but sorry that does come off as a bit entitled expecting a higher upgrade.
My wife and I stayed at Umana and the staff were amazing.
We stayed at a Hyatt in Ubud before going to Umana and got zero upgrades in Ubud. They offered us 2 free cocktails as a consolation for no upgrade lol. We don’t drink so it didn’t do much for us, but it is what it is. We booked Umana with points and 3 FNC, we were upgraded to a panoramic ocean view. I think it will always vary depending on the time of stay and staff at the hotel handling your booking.
After some reflection I have to disagree with you. Other hotels of this caliber would’ve gone out of the way to make up something like ants in the welcome amenity happening upon arrival.
It seems like you got the upgrade I was looking for. The resort was literally almost empty when we were there. One of the staff members even took us on a tour of the various villas available.
Still enjoyed the stay overall and will probably go back sometime next year 😃 hope you enjoyed your stay too.
.... exactly the same room I stayed in with my parents last May
Thanks for the video, I've been thinking about visiting Bali and have had some trouble finding the best resort for me. Do you have a blog by any chance that I can also read through?
Had to rewind, thought you said We have our mistress bed set up here.
Yeah these are pretty fair complaints. I suppose in overcrowded Bali these this is a nice quiet oasis but at these prices I’m sure there’s better value to be had elsewhere. How did you book this? If I booked this via Impresario and had Diamond status I would be extra annoyed and I heard of similar things happening at the Conrad. Was there at least a paid upgrade option? Otherwise I guess I would just book the Alila next door.
Also regarding LXR it’s a mixed bag but there’s definitely a few good ones out there (Zemi, Seychelles) but definitely quite a few meh ones.
Thanks for your comment! I appreciate your insight. I actually booked with an Amex Aspire Free Night Certificate. I agree, I'd be even more disappointed if I was on an Impresario or FHR rate. I wasn't offered any paid upgrade but I also didn't inquire if I could pay.
I haven't stayed at Alila nor do I know much about it, but in my experience Hyatt properties (especially in Asia) are extremely generous with their upgrades, often making space in premium suites when the standard suites are unavailable, a complete opposite to Hilton.
LXR is interesting. Hope to see more from it in the future as it's still a pretty new brand. Thanks again for your comment and thanks for watching!
Would you prefer to stay here or at the Andaz?
If money was no issue I would still prefer the Umana Bali, but keep in mind Andaz is 1/3 the price of this hotel. I would choose the Andaz if price is taken into account. I am someone who enjoys less crowded properties.
Not entitled given the price and the affilation imo
my god continu complaining because of insects. ITS BALI YOU ARE IN THE TROPICS
Do you regularly eat food with ants on it?Might be acceptable for you to have a hotel charging USD$700+ a night to have bugs in the welcome amenity and littered throughout the room but it certainly isn’t for me. Besides, I have stayed in plenty of hotels literally 1/10 of the price of this one in Bali without a single bug, dead or alive in the room upon my arrival. Also, the fix should be simple since the bugs seem to be coming in through the gaps under the doors…
Not entitled IMO - they should’ve given you the ocean view room for all the trouble… especially when the trouble included BUGS 😷