Best Cloud Based Phone Service - Is Dialpad one of the top VoIP solutions today?

Best Cloud Based Phone Service - Is Dialpad one of the top VoIP solutions today? In this video you'll learn everything you wanted to know about Dialpad as Derek Roush, President of VocalPoint Consulting, interviews Geoff Reimer, Director of Sales Engineering at Dialpad. Learn about Dialpad's "Born In The Cloud" architecture, Artificial Intelligence Engine, Contact Center offering, and more.
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VocalPoint Consulting is much more than just a leading Technology Consulting firm. We are a twenty-first century ecosystem and procurement vehicle designed to simplify the buying process of telecom and cloud services. VocalPoint helps businesses source and implement Unified Communications, Contact Center, and Cloud Services from the industries leading solution providers. Our extensive industry knowledge and broad reach with telecom and cloud service providers allows us to broker the right solution while being fully independent in our approach to helping your team procure the best technology to solve your communication and collaboration needs. With over 20 years of industry experience, we have helped businesses throughout the U.S. to design, procure, and support complex unified communications, contact center & cloud solutions. Call us today for a free evaluation by one of our telecom and cloud consultants. You can trust our team to deliver the right solution tailored to your specific needs.
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[@StevenHarris-md4qt]

Dialpad is okay but we moved to Thirdlane due to deep customization features.

[@paulzach1]

Well done! Thanks! --Paul

[@cloudsherpa]

I want to thank Geoff Reimer from Dialpad for joining us on this video. If you want to learn more about Diapad for Business Communications, please reach out to us at VocalPoint Consulting.

[@EricDeCree]

Does Dailpad have and auto dialer feature so you can automatically and rapidly dial a group of contacts in a list?

[@cloudsherpa]

Dialpad does have some outbound dialing capabilities. However, Dialers are an entirely separate discussion since they are heavily scrutinized and governed by the FCC. They must adhere to TCPA regulations as well as Do Not Call (DNC) lists. Feel free to reach out to us and we can try to point you in the right direction.

[@raptorperegrine]

Can you call to Us numbers from Abroad using just the software? I mean, if I'm on a trip abroad , and I need to call my customers during a period of time, can I call them to their phones and their landlines just using the software my Laptop and internet connection?

[@cloudsherpa]

Short answer is "Maybe". It will depend on the data connection that you're using abroad to access your application, thus allowing you to make calls via the app. Some countries have restrictions on using VoIP applications over the internet (i.e. UAE, Russia, China, etc.). In theory, if your internet connection (4G/5G or Coax, Fiber, etc.) is not regulated, it should work fine.

[@raptorperegrine]

@@cloudsherpa thanks !!

[@yourmoneymatters8425]

Hello, If we have a team of 5 people, do we need Pro service or it has to be a contact center? They are scattered in US and Philippines.

[@cloudsherpa]

You can certainly set-up the system yourself. Dialpad isn't exactly the easiest system to set up on your own. However, they will do a remote walkthrough for your company. As for Contact Center, Dialpad has a nice lite Contact Center that will not require extra licensing. Feel free to reach out to our team if you need assistance. [e-mail]

[@eeciadap]

Can I intergrate dialpad with salesforce if with my current subscription? or do I need to pay the dialpad inside salesforce?

[@derekroush3838]

Dialpad does have an integration with Salesforce. You would certainly have to pay licensing fees on both applications.

[@Zsxcdwefivm]

Big yes! We have Salesforce integrated to Dialpad. Cool stuff

[@eeciadap]

@@Zsxcdwefivm thank you, Mang Kanor. ♥️

[@larryelwood2868]

Appreciate the video and the interview. I stumbled across it today doing some additional research on Dialpad as I'm currently evaluating it during the 14-day trial period for our business. As a PR firm, we don't do "sales calls" or handle call center volume, so while the evaluation has been so far, so good, what I've noticed is that Dialpad seems to be more tailored to those sales-centric areas. Is it just me or would that be a fair assessment?

[@cloudsherpa]

Hey Larry, I don't know how big your company is, but I can tell you that we use Dialpad internally for our team of 5 people and it works well for us. You can certainly use Dialpad as a simplified phone system without tapping into all the bells and whistles, including call center applications. We work with over 250+ cloud solutions and we're constantly evaluating different providers for our clients. At the end of the day it all depends on how you want to use the platform, what applications you want to integrate with, and how you want to communicate with your employees and your customers. What other platforms have you looked at?

[@larryelwood2868]

@@cloudsherpa thanks for the response - we're a team of 3 so right now it's a simplified phone system, and the cloud/mobility and cost is what attracted me initially. Our only integration is with O365. But I'm drawn to switching us to Workspace (GSuite) as the integration seems to be potentially more dynamic(?) - but I can't find many real-world comparisons to go by from other firms/businesses - meaning: I haven't found a review from Company A or User X who shared "here's our experience with it in Workspace compared to our experience in O365." I'm tempted to do it myself just to see.
Now granted, you posted this in September, but Geoff's teaser comments about Teams integration was also very interesting to me, as we use MS Teams A LOT. The AI functionality was a draw for me, especially in our field where we deal with media and other MARCOM type folks, so having that AI-transcription capability was something I wanted to see how to make it work further for us.

[@cloudsherpa]

@@larryelwood2868 Dialpad's transcription isn't 100% perfect, but if you want to track keywords and customer sentiment it's pretty cool. Otherwise, if you want to integrate with Teams, you may want to look at 8x8 or Momentum. They have both made a lot progress in that area over the last couple of years. Feel free to reach out to me directly if you need some more guidance. We're happy to help. [e-mail]