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Thanks for the feedback Steven. Thirdlane is a pretty cool platform. However, you have to buy from a reseller given that it's a white label platform. Hopefully, you're getting good support from your reseller.

Thanks Mike. You Rock!

You are half right- but Joey is 100% Puerto Rican 🇵🇷

🤣 not far fetched if you live close enough to the border, but I feel you. This literally made me laugh

Hi there! Blue Yeti mics are pretty normal across podcasts. They are different looking in white tho in my opinion too

Bro exactly

Naw I had an old guy tell me this happened to him recently. Fucked up he was convinced.

Not here to fear monger, but I see how you might take that away. Look up reports of this happening around the country. It seems like a far cry till you see how many people have already been caught by this nefarious trap

@@cloudsherpa you’re saying AI calls people and steals their voice, and then uses your voice to steal your information? The AI is doing this?

Very true. It’s the elderly that get bombarded by “scam likely” calls and answer the most. Can you imagine saying “Hello? Can you hear me okay?” Long enough to have your voice stolen? Really troubling.

@@cloudsherpa no you don't understand if they only used that sample my voice would sound unauthentic we see hyper realistically AI videos of trump or joe Rogan because they have hours of samples to make convincing movements and speech. Scary but not likely to affect the average person who isn't a public figure. Except for the "yes" part that is affirmation they can apply to anything. Easily no signature just a yes you could do this with a recording it's been happening for years no AI needed

Makes sense! Things that compel is especially when rooted in our natural interests really cause us to dive deep. Keep learning, keep growing!

You're a great cheerleader for our industry, Ashley. Thanks.

Totally agree. The sky is the limit for AI. We just need to make sure we can control where the AI gets the info based on the application and environment we're using it in.

Thank you, but we're good for now.

You can certainly set-up the system yourself. Dialpad isn't exactly the easiest system to set up on your own. However, they will do a remote walkthrough for your company. As for Contact Center, Dialpad has a nice lite Contact Center that will not require extra licensing. Feel free to reach out to our team if you need assistance. info@vocalpointconsulting.com

Dialpad does have an integration with Salesforce. You would certainly have to pay licensing fees on both applications.

Big yes! We have Salesforce integrated to Dialpad. Cool stuff

@@Zsxcdwefivm thank you, Mang Kanor. ♥️

Hi Noel, We can service and sell customers globally. However, we do not have any customers in Brazil today. If you need more information, feel free to email Joey Perez at joey@vocalpointconsulting.com

@@derekroush3838 thank you so much

Just subbed now 👍 Same day 9:36 pm

Short answer is "Maybe". It will depend on the data connection that you're using abroad to access your application, thus allowing you to make calls via the app. Some countries have restrictions on using VoIP applications over the internet (i.e. UAE, Russia, China, etc.). In theory, if your internet connection (4G/5G or Coax, Fiber, etc.) is not regulated, it should work fine.

@@cloudsherpa thanks !!

Hey Larry, I don't know how big your company is, but I can tell you that we use Dialpad internally for our team of 5 people and it works well for us. You can certainly use Dialpad as a simplified phone system without tapping into all the bells and whistles, including call center applications. We work with over 250+ cloud solutions and we're constantly evaluating different providers for our clients. At the end of the day it all depends on how you want to use the platform, what applications you want to integrate with, and how you want to communicate with your employees and your customers. What other platforms have you looked at?

@@cloudsherpa thanks for the response - we're a team of 3 so right now it's a simplified phone system, and the cloud/mobility and cost is what attracted me initially. Our only integration is with O365. But I'm drawn to switching us to Workspace (GSuite) as the integration seems to be potentially more dynamic(?) - but I can't find many real-world comparisons to go by from other firms/businesses - meaning: I haven't found a review from Company A or User X who shared "here's our experience with it in Workspace compared to our experience in O365." I'm tempted to do it myself just to see. Now granted, you posted this in September, but Geoff's teaser comments about Teams integration was also very interesting to me, as we use MS Teams A LOT. The AI functionality was a draw for me, especially in our field where we deal with media and other MARCOM type folks, so having that AI-transcription capability was something I wanted to see how to make it work further for us.

@@larryelwood2868 Dialpad's transcription isn't 100% perfect, but if you want to track keywords and customer sentiment it's pretty cool. Otherwise, if you want to integrate with Teams, you may want to look at 8x8 or Momentum. They have both made a lot progress in that area over the last couple of years. Feel free to reach out to me directly if you need some more guidance. We're happy to help. derek@vocalpointconsulting.com

Thanks for the feedback, Kevin. I will say that the audio quality was not real good on this video. However, that was Mike's webcam mic that was picking up his audio. In his defense, it has nothing to do with Jive's software. No single provider is a good fit for every business. That's why we guide our clients through the process by developing a scope of work that gives a roadmap along with recommendations on how to get from point A to point B.

You would think the interviewer would have made him aware. Crazy that it bothered neither of them.

Dialpad does have some outbound dialing capabilities. However, Dialers are an entirely separate discussion since they are heavily scrutinized and governed by the FCC. They must adhere to TCPA regulations as well as Do Not Call (DNC) lists. Feel free to reach out to us and we can try to point you in the right direction.