Assertiveness and Major Incident Management

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Assertiveness is another important skill of a Major Incident Manager. Often though, our self-limiting beliefs can be a barrier to us being assertive when required. In this video, MIM® CEO, Adam Norman talks about being assertive when running major incidents.
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About MIM®
MIM® is the professional body dedicated to developing, managing and delivering our qualifications in The Global Best Practice IT Major Incident Management®. We work with leading organisations around the world to unleash their talent and effectiveness. We are shaping the future of Major Incident Management. With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.
Adam Norman is the Founder and CEO at MIM®. He is the world’s leading expert in The Global Best Practice IT Major Incident Management®.
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[@christopherparbs]

This might be very helpful to Service Desk Managers who have the role of understanding the plight of the MI team during an incident call. Strong SD managers can be that strong suppose MI needs during different incidents.