Retailers dealing with unprecedented number of returns
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- Опубликовано: 18 сен 2024
- UPS said it will handle more than 60 million return packages through January 22, the highest ever after a busy holiday period. Most retailers are not equipped to handle that amount. Janet Shamlian reports.
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The best thing that could be done for the environment would be to create quality goods again, instead of disposable items.
Expensive
That and people could only buy what they actually need.
It is so hard to find things that will last, I have been using a broken hairbrush for years, got one for my daughter and it is already breaking down. I am minimalist but everybody around me are not.
@@zuzanazuscinova5209 Better expensive and high quality than cheap and worthless. People are less likely to throw away those items
Agreed! Our closets were not so full in the 1970s and 80s. We had fewer items and better quality.
This was bound to happen when more shopping is done online and people were not able to see and touch products they want to purchase. Convenience has its downside. This is one of them.
Convenience has it's downside
So do computers.
When the net is down, you have to wait for the net to get fixed so your computer can boot up again.
Computers are great until they break down.
This is bound
as more shopping is done
People are not
@@notreally2406
I don't understand your comment
Buy clothing local where you can see and touch.
Never felt the need to return a item other than being clearly defective. People need to do their due diligence and read reviews and only buy from reputable companies
"Consumers dealing with an unprecedented number of junk merchandise" is more accurate. I purchased four TENS machines on Amazon within 30 days. All four were defective and broke within a week, so I returned them. Amazon and other retailers should improve their quality control practices, I don't care if it's made in China or the USA as long as I am getting the quality I payed for.
Preach. I considered buying one actually to help with depression and gender dysphoria as a way to just get out of a suicidal funk back in September, before starting therapy or finding a good therapist, but I was so sketched out by the offerings available I never took the plunge to buy one. I wanted to get the one from the UK, but it wasn't available anymore to US buyers.
Exactly!! Also tons of counterfeit iteams! I can no longer purchase vitamins from them. I've received too many that are either fake or expired.
And are they taking return items and selling them as brand new? They should at least Mark that it's a returned item before purchase. if they just resell it, shouldn't they
Market somewhere that it's a returned item?! what if an item was defective when somebody returned it, they can just resell it again defective without even checking it?
Exactly right. Consumers are being tricked by substandard merchandise, fake reviews, etc.
@@AnnaAtl You should only be buying those where you know the manufacturer is a real nutritionist... 😳😳😳
This is why I don’t celebrate Xmas the way everyone else does. No one needs anything, just spend time with one another and share experiences, NOT things.
I agree!🙋
Christmas has been an overcommercialized train wreck for YEARS. My ex and his family were too much into mindless materialism, crapping all over the true point of the season. In my immigrant family, only kids up to their early teens got a few modest gifts and then it ended. It was a religious holiday at one time that got hijacked by American business a-holes salivating about profits.
This was the first year my family did not buy gifts for anyone besides the children and it was SO nice! Not only did we save $500, we were able to focus on spending quality time with one another. I don't miss the presents one bit!
WOOOORD!!!
I did a very scaled back Christmas in 2021 and I felt less stressed and enjoyed more.
This is not about overbuying - this is about the retailers tactics coming back to bite them.
Aside from people who were never taught reading comprehension, there are a lot of retailers who, in an attempt to sell more products, make the description of their products are very vague - leaving out the more undesirable aspects of their product. They are hoping that when both of these types of people receive their product (the ones w/o reading comprehension and those who do but are without details), they’ll be too busy to send the items back.
But now that so many people are home, we’ve got ALL the time in the world to send them back, which is why so many items are being returned!
Chances are high though that the retailers who purposely misrepresented their products will not take responsibility for why they are getting so many returns and will instead make stricter return policies which will also come back to bite them in the end.
Interesting point and certainly valid in a percentage but there is also unsolicited consumerism, wrong sizes, double gifting, and 'where am I going to put this'.
And maybe people going online instead of shopping in person, where they would try it on to make sure it fits.
I agree I am working at a store where the boss demands all merch be described very vaguely
@@recoveringsoul755 I so agree as I got ripped off. My package was returned don’t know why so I emailed them I want my money back and I got deleted. I know all packages goes to Auckland then they get them delivered. I no longer get any thing on line. Been burnt once and that’s it!
I’ve also received several packages that are similar to the item ordered , but not the item ordered. Maybe a different color, size, manufacturer. Such as sending the matching jacket instead of the pants. It seems like either they are either in too much of a hurry or they just want to grab an item to close the order.
When you send GARBAGE OUT you get a lot of returns!
why do we spend time and resources trying to buy gifts that people don't even want? it's bad for us financially, spiritually, and a disaster for the planet.
This is why I buy phone cards or one of my children's bills. I also look and see what brands of soap; lotion; razor blades; dishsoap; laundry soap etc. that they use box it up and wrap. One year I bought enough that they didn't have to buy anything but groceries for 2yrs.
@@spiritwings4592 what if they were only trying out a particular brand, only to later realize they hated it and you bought them 2 years worth of it? lol
@A p we do, all the time, everyday. There doesn't need to be 1 day excuslively for that
I dont buy gifts for people that they dont want.
The ECONOMY survives on people spending $$$$ ... genius ...
Since Amazon switched to less boxes and more plastic bags I am getting a lot of items damaged from being smashed by other packages. A bit more care in packing it would have avoided these returns.
Just ordered from Amazon firs time in months. Was padded envelope. Two items were crushed inside. Largest retailer and they didn't consider this?
@@RealLifeFinance They don't care lol
@@BEmeraldJade they waste our time and don't even care
Exactly, I ordered a mechanical harddrive and ordered thru a 3rd party on Amazon, but bad for them it was SHIPPED BY AMAZON which placed it in a barley protected padded envelope. The same people use to ship DVD in. No wonder it was broken when it got to me.
The return rate is high because they trick online shoppers by offering subpar junk. I ordered a Christmas Snoopy T-shirt online from a major nation-wide chain. When it arrived the screen printing on the shirt was spotty and peeling off. The fabric had little pills and was very thin. I never would have bought this had I seen the very poor quality. I noticed another buyer made comment on store's website about same thing as I experienced! 😔
You are part of the problem bc the planet is running out of resources with 8 billion people all buying crap and returning it just to be thrown away is why humans wont last another 100 years
@@kushking949 You are very funny in your assumptions. I am a tightwad and buy very little. In fact this was my second and last purchase online. Lol
@@kushking949 idgaf. I’m happy to enjoy my life now, and nothing’s gonna stop me :)
@@kushking949 cope
This also drives up the price as companies have to take into account refunding returns
I boycotted Amazon years ago. I don't shop at Walmart or Costco. I bring my business to small, independent stores although they are harder to come by.
We created this situation when we accepted the substandard merchandise and hideous customer service that has become the norm.
Same here although I do go to Walmart for motor oil and other small car stuff. Other than that it's all small businesses even local chain super markets.
Nice. Thanks.
I wish I could, but unfortunately I live in a small community, very rural area. We only have a Family Dollar, Dollar General and one grocery store in town. There is a Walmart and JC Penney about 35 minutes travel time from our house, so we really have no choice. There are some thrift stores near by and I do buy 90% of my clothes from them. I did, like you, boycott Amazon and closed my account about 2 years ago.
With foreign born CS personnel who cant speak CA English, and who are rude.
Small mom and pop shops can't sustain millions of people, if they did, they would be walmart
Americans buying crap they do not need and then turning around and returning it. We are such a wasteful country
Yeah and you apart of the problem.
Oh shut up Cynthia! 🙄
Its gonna be ok cynthia don't be a karen
Exactly Cynthia!
Exactly ... we've become a country of greedy little children who have to buy the latest piece of trendy garbage every other greedy little twit is buying because this is all about monkey see ,monkey do crap ...and then these greedy little twits sit back and whine that they can't afford a car or house and rather than act like an adult and say they don't need to newest IPAD and don't need to go to their local Hipster coffee shop everyday for Fancy Espressos and Avocado on Toast ...instead the whine like the little spoiled brat children they truly are and blame everyone else for their self inflicted problems ...
Something needs to be done to reduce the landfill waste. There’s a lot of poor that could take them off their hands instead of trashing them.
I had the same thought. Donating to shelters is a good start. There are so many folks trying to make ends meet in this pandemic. I wouldn’t be surprised if the merchandise is destroyed and the retailers use this as a tax write off.
Brands specifically don't allow that because it could "dilute the value of the brand". It is common for high end clothing stores to instruct their staff to destroy dresses, shirts etc instead of donating them or selling a less than perfect item.
@@lakorai2 then they should just tear out the tag that has the name of the designer on it and then donate it. They can write the donation off of their taxes too.
@@powers1217 Totally agree. But its dbags on the board of directors who make these decisions.
That does not generate enough profit so they will just trash the lot
If online businesses/stores are going to ship junk, poor quality, damaged, opened, used, foreign, wrong, and etc. products to customers then they should be ready to accept any returns and in any condition‼️
From their business, shipped to you, it's not their responsibility after it leaves their business what happens to your order.
Shipping can do damage.
@@eyemnew2991 Whatever that is, it sure doesn't sound like the customer's problem. The seller determines which company handles shipping. This is why I use a credit card. If something isn't right, I get my money back and the desk jockies work it out.
@@yawningpheonix
Your credit card doesn't have anything to do with shipping
If shipping is free.
Your credit card is how you paid for your merchandise.
Unless shipping is included.
@@eyemnew2991 If I didn't get my thing, you can take it up with Visa.
@@yawningpheonix
I moved
I like how they sit 6 feet apart during the interview but walk around the warehouse 2 feet from each other. Its all for show people!
Quality control for every single item has gone down, and not just in the last couple years. Some more than others.
@Triggered Liberal Arthropod while I agree with the second part of your statement, I highly disagree with the first. Quality is everything when it comes to stuff people use daily or depend on. A consistent downward trend in quality will eventually have bigger impacts on our every day lives.
I stopped doing Christmas gifts 20 years ago. It’s so great! I don’t have to worry about shopping and even better I don’t end up with a bunch of crap I don’t need or want. I highly recommend it.
Yeah but people still give you stuff
I started giving gift cards. Then the person can go buy what they want.
You have a thumbnail of a serial killer.. I think gifts are the least of your problems.. 😆
No, I don't think I'll do that
@@MaYbYl8eR no they don’t, my family knows, I’m not afraid to tell people I’m an atheist and I don’t celebrate it so they really can’t argue with that. Some Clients do but it’s usually cash tips so that’s cool.
One of the great problems when you buy merchandise off the internet is that the description is so poor and does not have details. Many times the information on the Internet is completely misleading. At least when you go to a store and you pick the item up you can look at it and read information about it on the packaging. The seller has the opportunity to give good useful information. They generally don't and you get returns because people are just trying to see what it really is.
THIS!!!
Never had that issue. People often look at the image of the product and assume it’s what they want without reading the description. If they are buying an item online just to see what it’s all about, then return it, that’s not smart at all.
As the owner of six e-commerce stores I have to clairify. Buyers rarely read the description. If I have hundreds Or thousands of items it takes time to write and good lengthy the description. And time is money. So When you keep getting returns because the buyer didn’t take the time to read the description (when it clearly says it’s red but buyer returns it bc they thought it was pink or whatever) you start to think why even waste my time writing this. They’re not gonna read it anyway. And that is why you may not be seeing good descriptions. It is the result of a long played out system That is actually the buyers fault not the seller.
@@thehawk5141 yep. People rarely read anything nowadays.
@@TheAdventuresofDrewandAmanda I sell on eBay and Amazon, but decided to not sell at all last holiday season on Amazon because the profit margin is so small, since they assume they know how much it costs to ship even though I’m buying the shipping label from them. But mostly because I noticed that most of the people who requested a return or cancellation or had a complaint were Amazon buyers. On eBay there was hardly ever any issue, but on Amazon it’s like they bought it simply because it was recommended. Who buys a $70 item on impulse?!? Just one single return would have potentially left me negative due to shipping costs, as I do want the item back. So I just gave up entirely with them. It’s interesting the difference in buyer behavior on both platforms.
I've returned at a rate of 2 out of 5 packages/items throughout the period of 2021 because I no longer accept trash junk items.
So much stuff I ordered came as defective, not as described, and just all together garbage quality.
So I stopped going 'oh well lesson learned' and started going 'no, give me back my money for this trash'
Sounds like you're an impulse buyer and don't do your research first
@@hojo70 research on online products come down to paid reviews that can fool a lot of people . That's why buying in person has it's advantages
I started buying online more because I couldn't find the item in person locally. I got tired of wasting days driving around the city looking for an item when I could have ordered and had it delivered in the same number of days. And some stuff us junk whether bought in person or online, but you don't know toll its in your home being tested and it fails. Then you have to either drive it back to the store, or return it to the online retailer.
Then stop ordering online. You are the problem
Buy your stuff in a brick and mortar store and this will happen a lot less.
Why put things in a landfill when you can give it to homeless people? Or donate it to goodwill or other thrift stores.
The value will go down so it must be destroyed
We are devolving is why. Going to be funny when we run out of food and supplies
@@kushking949 evolution only goes backwards mutation always degrades hence why they teach you that monkeyvpropaganda in school
@@GODHATESADOPTION Exactly
@@GODHATESADOPTION OH SO TRUE !! UNFORTUNATELY SO MANY REALLY STUPID PEOPLE JUST THINK THEY KNOW BETTER ! HOW SAD !! AND MOST DONT KNOW THIS ... APPROXIMATELY 54% OF ADULTS IN THIS COUNTRY CANNOT READ ABOVE THE SIXTH GRADE LEVEL !!
WOW !! AND I AM ABSOLUTELY SURE THAT PERCENTAGE IS ON THE RISE !!! WITHOUT A DOUBT 😜😋🤪😄
This is another reason why clothing manufactures should adhere to meticulous universal sizing standards. I know i'm not the only one that finds a Medium shirt is a different size based on who you buy it from. Some places you have to buy a large when you wear a medium at other places.
Even with men's jeans/pants where we have a measured waist of 32 inches, you'd think all 32 inch waist pants would fit the same... Well. They don't.
Same with shoes.... Some manufactures a size 10 fits well. Others you need a 10 and 1/2...
So it's their own fault so many people have to return items that don't fit. And also their own fault they don't hire employees to process and resell their returns...
Cant tell you how many hoodies and things I have in my closet that are just a tad too large or tad too tight. Some times my OCD kicks in and I have a breakdown just thinking about it.
such a huge waste. An American nightmare
an American dream
Oh shut up Brandon! 🙄
@@Amanwalksn2abar Such an intelligent response. Very Pavlovian.
@@austinformedude oh shut up Brandon!
@@Amanwalksn2abar is that really the best you got? Lol
Stores SHOULD NOT be allowed to sell an item "as new" if it is a return - period!
I told Macy's that if I want returned pants I will go to a Thrift store.
People shouldn’t keep returning them after showing off.
lol...and yet you go to a clothing store and try on clothing and put it back....multiple times....and someone STILL buys it later. Having touched multiple bodies.
@@star_etraWrites brick and mortar stores are ancient.
Why not? What’s the big deal?
I miss shopping at my favorite brick and mortar stores, unfortunately a lot of them have gone out of business or have closed down and become ecommerce.
Going to the mall is so depressing now, since there are some many empty retail spaces and of course we are still dealing with the pandemic and trying to navigate it.
because you went to wall mart and bought lots of cheap junk made in China.
@@awack_ shut up
It’s because they are offering low quality products and tricking consumers into thinking it’s quality.
Tell Amazon to stop making fake reviews online.
You know what NEVER gets returned? A Visa gift card or cash. It's less about the returners, and more about the gift givers around the holiday season.
I completely agree
Snacks, too. I've started buying my family snacks, used books (we're voracious readers), and it seems to work out.
Well cash is even better than a gift card I would say but gift cards are ok
@@sneakerhead4770 I second cash. It just makes sense. Or at least have wish lists of items of varying values. That way the people in your life know that you want what they are going to buy. If you have a big enough wish list then it is more likely that you will be surprised.
Name Here yes cash is best unless someone wants to make an online purchase then mb gift card might be easier it depends on people’s situation if they are mobile or not
Buying from Amazon has become something of a running joke since covid hit.
You either get junk or you get nothing at all.
Unless it is a big ticket item
@@the_expidition427 sure, as long as you don't mind getting damaged or used
big ticket items.
really? i always get exactly what i order...plastic sandwich bags
@@TonicofSonic you're exaggerating. I bought a 75" tv from Amazon and am very happy with it. I order a ton from Amazon and almost everything I purchase has been as described.
I returned an item once because the store incorrectly described it as compatible with ALL of their models, but it was not actually. The description was false and inaccurate. I have a document that I write my reviews for the item I buy over time as I use them so I can give a full and detailed review of the items, addressing other reviews points and issues. Some people don't know that centimeters are smaller than inches. SMH
When you buy stuff at the store you can actually see and feel and maybe even test the item before you buy it. It's not like that online, so there's more chance you'll be disappointed that the item isn't as you expected
The perfect reason to support small businesses and shop local in their brick and mortar store fronts. If people shopped for others rather than themselves (too many people buy items they like and would like to have rather than thinking about the person receiving the gift), returns wouldn't be an issue.
More expensive though
People remind me of me....
I use to be a people pleaser.
I discovered one day, trying to please every body was causing me-- stress, anxiety, more stress and more anxiety, more of that on top of that.
The only person I please is me.
@@iair-conditiontheoutsideai3076 exactly! I've tried the whole "shop local, small business" thing but price is always the issue.
@Kristina Bartlett 👏
@@iair-conditiontheoutsideai3076 You pay for quality, if you want junk then pay a cheaper price and don't complain. I have a shop and I sell quality items for a higher price, but they are good items.
I love how when they sit down for the interview they are 6 feet apart but when they go for a walk through the warehouse, all those social distancing protocols go right out the window.
Yep and no one mask worn smh
Who cares
@@daniburke9452 Who cares? Dr. Fraudci
They do not have Party approved Correct Thinking
It's only 2 weeks, it's only your job if you're not essential, it's just a mask, it's just x2 masks, 6 feet required, stay home if you're healthy, cmon wake up
Returns are what happen when you can't find the item you want in the store and have to order it online only to discover that the color is not accurate to what is pictured, it isn't the quality expected, or it doesn't fit properly. Out of 18 clothing items I ordered online for the holidays, I returned 15 because of those 3 reasons. If I had been able to purchase it in store, this could have been prevented. It's their own doing for not keeping stock on hand and forcing shoppers to buy online if they want a specific product.
I HATE ON LINE SHOPPING FOR THAT VERY REASON !! I LIKE TO SEE , AND TOUCH AND FIT !!
I HAVE ALWAYS THOUGHT BUYING BLIND IS STUPID !!! I MISS SHOPPING FOR THE THINGS I WANT BECAUSE SO MANY TIMES I HEAR ..OH WE DON'T HAVE THAT HERE , YOU HAVE TO ORDER IT ONLINE ! NO THANK YOU , I'LL GO WHERE I CAN ACTUALLY SEE AND TOUCH IT !!!
Buying clothing online is rarely a good thing
Don't blame the stores. It the people's own fault for ordering online. People caused this not the stores
Then go to a different store, make do with a different item, or order pickup. Don't forget the big supply chain issues that have been affecting every part of the country.
@PinkT33 • Paper catalogs still have much better descriptions than most on-line websites. Maybe on-line retailets need to copy paper and give more information.
they need to standardize the sizing for clothes across the western countries or at least here in north america. what's so confusing about these sellers is what standard do they follow.
It's the wearing ease that varies so much, making even decent fit a hit or miss proposition. I remember the pre internet days of hopping from store to store trying on clothing and footwear, so hoping fit, price and style would all come together in one item. What a time sap that was....and sending things back now involves weeks of waiting for a refund or replacement. Shopping is no longer appealing.
Why would anyone buy clothing online? Who needs that kind of frustration.
@@ATRTAP .....because going from store to store consumes lots of time and energy, neither of which people have much of anymore. Plus stores have limits on selection due to space. Online vendors have everything but it is a gamble.
@@msr1116 idk where you from but waiting weeks for refund or replacement? you probably live in a rural area. i get my refund as soon as a few hours and replacement can arrive as soon as the following day. when i request a refund i print the parcel info i need to stick to the return package and drops it right away to the nearest ups drop-off location. by the end of the day around 5 or 6pm when a ups guy pick up these returns they get scanned and that immediately prompts the refund. you can request a refund as late as the afternoon and still possibly get the refund in less than five hours.
Just see the sizing chart , is not that hard, i saw some beautiful online pants that i love an di was so happy to know they had until 5xl size , just to realized 5xl was barely a normal L size .... hips were 102 cm .... for a 5xl !!!!!!! What a joke
I buy everything I need online, which isn't very much. Just shelf-stable, one ingredient bulk foods, heirloom seeds, and gardening/farming tools/supplies. I rarely return anything because I buy domestically and research everything before buying only what I need. I buy clothing from local thrift stores only to fill in gaps in my 20 item minimalist closet. What do we really need anyway? Don't buy it in the first place.
How do you know it is a domestic company and a real American made product? I try to do that don't know how to be sure
@@davej7458 I research the product and company or business online. If I can't verify it then I don't buy it. It's saved me a lot of money by turning our family into self-sustaining minimalists instead of oblivious consumers.
And then there's the whole American problem of hidden additives and GMO's in our food supply. So we never, ever purchase any American manufactured faux-food products--which are 99% of the items in a typical retail "grocery" store. Even farmer's markets are suspect. People buy imported produce of unknown origin, drive it long distances, and try to pass it off as locally grown. My refusal won't change anything but my conscience is at ease.
There was a huge pkg by my door in a cardboard box.
Nothing was written on it.
I opened it up and it was a huge wall hanging rug, or a floor rug, I couldn't tell which.
I don't think it was supposed to be at my door.....
But I kept it.
@@eyemnew2991 That happened to me and I made certain to figure out how to return to the original mailer because I do not like to keep anything that does not belong to me. The item I received was expensive Italian shoes.
@@johnnypham2850
How do you return something that has no writing on it.
The reason i dont buy online, i like seeing and feeling the product im buying
Good luck being able to actually do that. Most stores have garbage selection.
It's 2022 bruh
@@zuzanazuscinova5209 agree. But if they have it in stock. I go to store.
@@anonymoususer1824 i know i just perfer to see what im getting. Things come in and i have returned them same day due to it not being what i needed
@@zuzanazuscinova5209 online stores are the same deal
“And possibly destroy them” aka making sure people can’t have them and slapping the earth in the face instead
It's rarely a "can't" thing, but some products are cheaper to throw away than to sell. Even donating things is difficult. I can't tell you how much stuff has gone into the trash because I first hauled it over to Goodwill and they turned it down. Anything made out of metal I don't even have to bother. I just set it out at the curb and it will all magically disappear within an hour.
I've returned far more items in the past year, than I have ever done before. It was due to absolutely poor quality control, items not described properly, damage, and wrong items being sent. If retailers want less returns, it is within their power to make that happen.
First off so weird I order all the time and never have issues like this. Sounds more like you are a thief and taking advantage of the company.
Or that ur cheap and broke?
This guy saw an opportunity, and it's doing wonders.
They're acting like there's nowhere for the stuff to go sell it at a discounted rate and it will all be gone
Go on YT and you will see people buying pallets of returned items from Amazon and other companies. Then they resell it online again. The people that buy these pallets pay good money as well. Its not as cheap as you would think
Retailers and manufactures don't like to create their own competition by discounting their products.
@@sallymarshall4199 I understand your point but they're still paying to store it they'd be better to get rid of it
The quality of what we are buying is so crappy that you'll be lucky if you get anything that even looks like what you expected and then the prices have jumped thru the roof . I miss seeing that old MADE IN USA label 🏷️
It's hurt to see us dragged into overconsuming, when this is so critical time to reduce our pollution more than ever.
Unfortunately the economy depends on debt and unless consumerism.
The sad part is that these companies would rather trash items instead of donating to the needy.
This is the reason why we still need brick and mortar stores. Pictures alone online does not replace actually looking in person of the items you want to buy plus items get damaged or lost during shipping. I prefer going into a store to buy.
What overindulgence....lazy and spoiled society we live in...stop buying all of that crap!
My mom never returns stuff. In fact she ended up giving me 30 years of crap to sell; for 10 years I did that. People would always look at it and say this looks like it's from the 90's-and I would say that's because it is lol. She made a lot of people happy.
@Chelle Bright
What's the difference between families wasting money and government wasting money.
Government is wasting your money too.
Good that you sold the items since at least some of those things didn't go directly into a landfill. People around my neighborhood don't even bother with donating anymore, they just dump it outside in and around their trash carts. The main months when rental leasing is up has unwanted stuff piled up high allover the place with people picking through it creating an unsightly mess.
Bwahaha great story
@@CeeTee380
Why you think that
@@CeeTee380
It's connected to government in some way.
Everything is.
It is very alarming to know that merchandise not resold goes to a landfill. Absolutely crazy! We as people have to do better with our spending. Very sad.
Ultimately it all ends up in landfill. Retailers ship products to landfills with the buyer temporarily holding it.
To some extent, this can be expected due to things like our dramatically changing retail market, and people buying online more due to COVID. But it makes me ill to see the totally unconscientious attitude towards all the additional landfill. Purely irresponsible and disgusting. Maybe this is another situation that needs an entrepreneur with a conscience?
One of the biggest issues is that there is no money in making long lasting quality products so mfg are not interested in these type of products!
the problem is you have to be cut throat to make it as a business owner and your conscience is soon lost
You can find a lot of good stuff in dumpsters if you do it right.
From food to clothing.
unopened.
the problem is that a lot of times corporations don't want to take the time/people/money to organize donations. Some companies also don't want their items to hit the secondary market (thrift stores, ebay, etc.). There are a lot of us out here into second hand goods, but the companies have to want it also.
I have read so many comments that start out saying....
The problem is
Why are there so many problems.
Do none us have any of our own solutions for ourselves.
When I have a problem...
I don't go tell anyone else or everyone else.
I find my own solution and I solve it myself.
The problem is...
There isn't one
This is why you stick with cash, gift cards, and food/alcohol.
No one is returning food/alcohol.
Cash is king. And gift cards will either get used, or just go to waste.
I would return food or alcohol. I'm on a special diet and don't drink.
It's amazing how "Returns R Us" has become a business of its own.
It's because they want you're business.
And taking merchandise from other stores to them with or without a receipt doesn't matter.
And may eventually hurt the other stores... eventually
@@eyemnew2991 I guess that's one thing that can happen.
A report said that they attempt a resell, and if no sale, it will more likely to go a landfill. A lot are shipped to 3rd-world countries...they get a lot of off-brands...the natives there call them "Dead White Man Clothes".
@@jxxnmatt2065
Dumpsters are a gold mine if you know how to do it without getting caught.
@@eyemnew2991 That, I can believe entirely. As the saying goes, " One Mans Trash, is another Mans Treasure".
@@jxxnmatt2065
I know of a woman who did dumpster dive.
She did get caught.
She was arrested and spent a week in the city jail for stealing food out of a dumpster.
She promised not to get caught again.
She didn't promise not to dumpster dive.
Wasn’t as big of an issue in the 80s and 90’s. People did lots of Christmas shopping at stores and shops of all sorts.. and Malls, all decked out with decorations. You got to see all of the merchandise in person before making decisions, and if you decided to make a return you had to face the dreaded return lines at the service desk. Fun times, and less waste.. both in monetary and environmental terms.
Nothing about what you said sounds fun. Sounds stressful and inconvenient
People had more time to do those these, because they didn’t have their eyes glued to a screen 12 hours a day, seven days a week..
I miss those days. Going to the mall was a treat back then.
I remember that a lot differently. Lots of traffic on cold, slushy streets. Nightmare parking. Enormous crowds. Long lines. Finding out what you're looking for is out of stock. Having to get back in the car and drive across town hoping the other store had it. Coming home exhausted. Yep. Good times. That scenario being better for the environment is very debatable.
Good to know alot of people have money to waste. I can barely afford food and I work all the time. Never stopped working. And ya'll just buy stuff you don't want or need.
Government also wastes money...our money
And we can't do anything about it.
@@roxxandra To be honest I could smell the little kids coming in and calling people who make comments like these “cheapskates”.
So this explains why the foam surfboard I ordered from Amazon had shipping labels showing it had been shipped to several locations across America before coming to me all beat to he--. May be great for sellers but awful for customers who expect quality undamaged products because no one cares to check - just bag, label and push it along!
Exactly
This is absolutely disgusting! Brand new items going into landfills,absurd!
capitalism
If they made good items, we wouldn't return them
Did you read about the ten million in medical supplies just sitting in what looked like a parking lot getting damaged by the rain recently? It had already been damaged by previous storms. That was because of some politicians filling their pockets. The news media found out because of a Whistle Blower. Where is the uproar from the public over that?
thats the Amazon way. Shop and the Websites that sell via Amazon use amazon to find merchants them buy from them on there own web sites.
@@starlite556 oh i just watched that video. I think it was worth $10M
Two of the things that got returned from my household this year we're broke and the rest were already used I was given an electric razor for a present open the box and a bunch of black stubble falls out and skin flakes from psoriasis so some nasty f*** used it and sent it back and then it was resold to me by Amazon I'm going back to retail I just paid $70 more for a pair of boots than I would have on Amazon just to buy from retail because retail goes in the back grabs a box that no one else has worn and brings it to me Amazon might send me a pair of boots that has athlete's foot fungus growing in it
Be careful with Walmart. They will resale opened boxes of stuff. I’ve literally seen dog food taped up and back on the shelf, I’ve seen foot items taped up and on the shelf. It’s embarrassing that a company as rich as Walmart can’t take the loss on a box of hamburger helper and would rather sell you a taped up crunched up box still at regular price
Well there’s no guarantee that no one tried it on even at retail or sometimes it’s returned also but atleast u get to take a look at it before u buy
@@chocolatechipslime I used to do merchandising and when stocking the shelves sometimes things would come in from delivery with a damaged box, the item was never used and perfectly fine, so these boxes would be taped up, again they were brand new and never used, why would they be throw away just bc the packaging was a little messed up? Don't assume bc they're taped up that they are used
Holy lack of heat!! Everybody has coats and hats on.Brrrrrr!!
When it comes to buying clothing, it's best to just go directly to the store and touch it, see it, try it on ,so that you know exactly what you're buying . I hate the back and forth with online clothing purchases, so no more! I'll support the local mall retailers.
It's over a 60 mi trip to the mall where I live over 2 mountain ranges. I don't mind driving it in the summertime but in Vermont in winter my only option many times is to shop online. I can't afford the clothing in my community it's a ski area full of tourist. The shops all cater to them not to the locals.
@Retired Arthropod back in the sixties I remember the Christmas catalogs for Sears! I would pour over them multiple times just wishing... 😁.
@Retired Arthropod I did too I'd circle it so my aunt and uncle would see what I wanted when I lived with them😀. He worked at Sears way back when so we got a substantial discount at times... I was pretty disappointed though when I didn't get the GI Joe Jeep and got a Barbie instead. And the cowgirl outfit I wanted the cowboy outfit I like pants... 🤣 Kind of fun to think about right now made me happy. Have a great day!
It’s such a waste of time if you don’t find anything
@@auroramothergoddess I agree about wasting time. It's over 60 mile round trip to the mall over three mountain ranges where I am. It was 14 below zero this morning I don't travel in the winter much to go shopping.
I haven't had much trouble getting clothes online, but I buy mostly vintage and antique clothing or hunting gear. My biggest problem is everything is too large cuz I only weigh about 90 pounds so I have to take up a lot of things or remake them. Have a good day❤️
That's amazing!
I almost never return anything.
But I buy returns at a discount.
Cool name, totally agree with it
This explains why some "new" items arrived looking used/rusted.
Yup reselling slightly used as new again. Cheats
This happened to me several times this past Christmas season! 🙀Each time I complained to customer service and returned the "used" item for a full refund and also ensured that the company paid for the return shipping. Buyer beware!
This is why you give folks cash or ask them their favorite stores or restaurants and get them gift cards to said establishments.
It seems like 50% of my recent online purchases, I have been shipped the wrong product or a open box item when it supposed to be new. What a poop show.
Returned packages is pretty standard following December. They will just have to adjust as online shopping becomes more and more used. Before the item just went back to the store, taking out a whole logistics challenge that comes with online shopping. If you can just shop in person, especially if you care for the environment. Long distance online shopping is very energy intensive.
i think people care for the environment but there’s a pandemic and places have closed in person a lot these past 2 years
it will go back to more in store shopping when things get better. but some who started online buying due to covid will keep doing it all online too
Stores still toss them to its no different.
I don't know if a study has been done for environmental impact. I think that millions of people on the road running around shopping and making returns vs purchasing online and the item getting to your door via coordinated logistics.....might be surprising who the winner is. Remember that item had to be shipped to your local store anyway.
If a store doesn't have motorized carts, I can't shop there. I have money to spend and would love to shop in-store, but oh well. ¯\_(ツ)_/¯ Someone else I know won't go to Ulta because she cannot get her wheelchair in the door without help. Saves us money, I guess.
I've returned more items to Amazon this past year than I have the entire time I've been shopping with them. One of those items had obviously been previously returned, a piece of clothing that smelled like bad body odor - I won't be purchasing clothing from them ever after that. The only good thing is they have a great return policy.
You sound like a lying theif.
You just admitted to taking advantage of the company. Just because you can does not mean you should. I bet you are hard to please and you make a money off sending back items.
There is nothing wrong with returning items if they don’t fit, look like they’ve been returned before, are defective or poorly made. Don’t ever feel bad for retailers, they can take the loss, we as hard working people can’t. The quality in general has gone down significantly and the prices keep climbing.
I worked Amazon return and people are freaking filthy !!! Don’t ever order clothes / shoes from Amazon 🤢 what’s worse is most people don’t even wash their new clothes after getting them! Not just from Amazon but even the store 🥴
Yeah. So many people are now ordering online. Reviews are often not honest or consistent. It is mostly returns I believe because things are low quality, described incorrectly, and/ or wrong items. Shipping damage. Don't forget the creepy sold as new. I have received... several times...cat hair as an included with purchase, body fluid stains...they are a specialty... and dirty sole shoes..fun. Walmart is notorious for used, bad fabric, sizing, sewing. Hsn with used or defective items, too. Amazon...love those fake reviews. Wild west. I gave up.
The entire online review system is a complete scam job. Amazon is by far the worst.
I never give people gifts. I give them money and I tell them to give me the same instead of gifts. It's simpler, less risky, and actually useful.
Incredible they can resell that quick.
Online is worse for the environment than traditional stores. Look at all that plastic wrap. "Typical retailer returns pile up and sit .. liquidate for pennies on the dollar.. even potentially destroy them". When I go to the mall they charge 5 cents for a plastic bag so I bring my own bag. Just image that warehouse and the mountains of plastics as the stuff moves back and forth.
If the companies were not so money hungry they could literally send all these returns that don’t get purchased to people that need it. But Oh noooo they can’t do that, can they😡😓😡
It's also about store policy.
Policy policy policy
@@eyemnew2991 I think she's talking about the ones that just go to landfill.
@@happity
You don't think the landfill crews who work the landfills don't take notice of what people throw out and take it.
Think again
@@eyemnew2991 whatever they might take is just skimmed off the top
@@happity
It might be, but it's amazing what they do find, skimmed it not.
The problem is the idea that you should be able to return a gift you received to its vendor simply because you don’t like it. Six BILLION TONNES of gifts to end up in landfills? This is obscene, immoral in a world of such unmet need, decadent and a sign of an empire and culture in mid-stage decline.
I thought I heard that number wrong … it’s hard for me to understand it. The population of this country is 330 million. That means each person in US is responsible for 200 tons of gifts in landfill??? Even if it’s world wide, with population close to 8 billion, that still close to 0.8 ton per person.
If a person doesnt like a gift, I don't think they should be forced to keep it. And there are gifts that people shouldn't regift to anyone else either😂🤣😂. They just should never have been bought.
@@BigMac-tg4eu thanks for the reality check. The 6 billion number is clearly wrong. I usually do that sort of reality check and am embarrassed that I did not in this case. But let’s suppose that it is 6 million tonnes. That is 20 kg per person - a more plausible figure and still a stunning total! So my opinion on the matter remains unchanged.
@@johnpaulcolthrust8207 yes, I got your point. Just thought that number was absurd. Even 6 million tons per year is kind of unthinkable - I don’t think I’ve returned 20kg of stuff in total over the years I’ve shopped on Amazon, and I’d expect most of them did end up back to the warehouse.
I need to back up to that landfill with my truck and trailer.. anyone got the address?
Some advertising is misleading, I've kept items but know they are far below the advertised item
From Leo: I try to buy higher quality even if it costs double. The online companies are shipping some real junk. The ad looks good, but when you get the product it is junk that may not even fully work. The seller knows it is bad, but hopes you are too busy to send it back. I have returned more in the last two years than the previous 30.
Ohhh so you’re taking returns and selling them as new?! I don’t feel bad for these companies at all.
Most companies sell return items in liquidation pallets to other resellers that sell on Ebay, Amazon, Poshmark, Mercari, and etc...what they said in this video does not apply to most retailers.
If you’ve bought at stores you have probably bought returned items without knowing yourself.
I’d like to see the exposure of Black Market sales from all the looting of our brick and mortar stores.
The stores are made whole by their insurance. They raise their prices. The product becomes more expensive. The thieves get to make a profit off of the high value.
Everyone wins, but the consumer.
If a particular item is returned in great numbers (Obviously not good or popular), what happens to them? Some things I have seen, surprisingly considering the items, at Dollar Tree later on.
that’s what happens when they pressure sales for the month just to make a goal. amazon deserves it. 😂
Instead of sending the stuff back I can do ya a favor and keep it just send me back 80 percent. Win for everyone!!
I bought poor quality headlights a few years ago online. Seller sent me two more. Still defective. Seller then issued full refund and told me to toss the junk in the trash. Only thing I was out was my time changing the lights which was a total waste. Could have gotten better lights by duct taping flashlights to the hood. They were literally that bad!
So much sold from retailers is crap. No one at the retailer checks the quality before anything is sold.
Retailers make returns too easy for customers. Convenient drop-offs, free shipping, speedy processing of goods, and prompt credits. If customers had to pay to return goods, returns would likely drop by 75%.
The thing is that consumers make returns but the retailer is still making a profit on things that got sold and never returned.
We need to go back to shopping locally and American made before it’s too late.
Instead of destroying items in landfills had they sold them for discounts or let the average ebayer know then the American public would have bought and kept most items
Most of Amazon's returns get thrown away. Think about all that cheap unsafe labor that went into those products, fuel emissions, littering of our Earth with all of that crap going into landfills. Greed and profit won't allow it but discouraging over-production, especially of cheaply made items, and over-consumption of said items would be a good start.
Yeah it kind of sucks. They could donate some of that stuff to shelters.
The story here is that we waste a lot and we need to buy less.
I agree! When are people going to learn how to live with less? The waste of these items is horrible! What don’t these companies donate to homeless shelters? 🤬
100
Most those items would leave the warehouse in a new sell within a week. She didn't have to tell that lie. I know most of that product as far as clothing stays right there. Cause the owner is too greedy to mark the stuff down, probably wants to resell it at the same price.
And as new still
Returning "stuff" is not something I wish to do, so I shop hard. I fight shy of returning anything that wasn't sold to me in obviously bad shape, such as moldy food, broken gadgets, or they sent the wrong size. Otherwise nearly everything I buy I will use -- or give away -- even if it isn't exactly what I need at the moment. If I ordered it and the retailer sent what I ordered in good condition, it was not his fault if I ordered the wrong thing. Maybe I'm wrong but I think we should consider the effect of all these returns on the economy -- it raises prices.
Maybe time to go back to actually shopping in the stores instead of online. Support your local business.
While I can appreciate the ingenuity of the Optoro company, I have say that as a whole, this is a sad statement for the American culture. Why do we have to buy so much in the first place?
Because people have nothing to do it’s a depression you work all week and the only thing you have is money to spend and you buy junk you don’t need
@@auroramothergoddess Completely agree. Shopping is the only leisure activity there is for most people. Especially during covid.
Add up the cost of the warehouse, the saleries of the employees, all the forklifts and shelving the shipping etc... The amout trumps the crap in that warehouse. Mind blowing. Give a gift card or cash and let people buy what they really want.
My mom used to say, give cash, it's always the right size and color.😂
Selling a lot of junk and " Sizing is way off." Some sizing is for small people not the big Western American boys. I bought X Large track/training pants. Way too small and I always take X Large.
This happens a lot cuz customers get free returns even after they've worn the dress to a cocktail party and stained the dress with wine, if retailers made it more difficult for returns to happen, this wouldn't be a such a problem that is becoming now. I worked in retail before and I own my shop now, and the number one reason for returns is that they've worn it once and don't need the garment anymore. Also customers always want to return items after they'd damaged the item by dropping it on the floor, staining it accidentally, shrinking it accidentally, or in other accidents that cause the item to be damaged.
I know of a woman returning a party dress to Neiman Marcus after posting photos of herself wearing it a fancy holiday party on Facebook. The saleswoman was one of her FB friends. There’s no shame.
Imagine Monica Lewinsky returning a dress! 😘😂🙃😁
And if its not too dirty it gets resold as new to next customer
@@RealLifeFinance or sold to an outlet store where I can buy it for a few bucks 👍 That’s where most of my little kids clothes come from. Saves me $$$ and less waste, win win.
Oh shut up Karen
I'd rather buy in store.
Things are being returned because half of the stuff you buy from Amazon are used and returned... It's not exactly the consumers' fault if stuff being sold to them are crap.
Really? Don't think I have ever received a used item.
What a waste of everything.
The problem is people are trying make as much money as possible so they cut corners on quality. When the customer gets them they send them back. Doesn't help that sellers are creating their own false reviews
Blame in part goes to the isolation during covid. Too much online shopping for unnecessary things.
That’s a lot of plastic. But yet we have to use cardboard straws! SMH 🤦♂️
They are selling returns as new, which is fraudulent advertising.
Can we maybe open up these warehouses as giant garage sales instead of producing giant landfills that import trash from the populated states?
Do retailers realize the easier they make it to return items, with boxes in retailers, etc, the more returns they will get!?
It they don’t make it easy to return, people won’t order.
BILLIONS of perfectly good items in a landfill. So gross.
I have never been successful in returning anything other than with Amazon. It goes back but I never got a refund or even store credit. Amazon was very good, instant credit and the possibility of an actual refund if I wanted.
Same waste my time and money trying to track my refund
I've also wondered how many things ordered by RUclipsrs doing unboxing videos are then sent right back.
So much unnecessary waste.
Every time I walk into a Hobby Lobby or Home Goods, I walk out empty handed because I am just saddened by all the “stuff” that will end up in a landfill whether people-bought and owned or not. I feel the same seeing warehouses of “stuff” just sitting awaiting delivery/return. I’d rather shop at a small store offering quality and unique items.