The guy is trying hustle you that’s all. I worked at Uhaul, customers make their own rules and tell you what it’s going be. People need to be reminded it’s not Burger King, you can’t have it your way!
I work with people from all over the planet, and you're absolutely right in that there are a few cultures that will hit you with wild demands, try to dictate your policies and/or get preferential treatment, and are usually extremely impatient. Luckily i'm in a position where i have more customers than i can handle, so my tolerance for their BS is precisely 0. Go somewhere else, i do not need the headache that comes with the job.
I believe it’s individual and when people are desperate they are lying no matter what culture they are. I trust white brown blue all the same and we are all full of crap. You can size someone up within a few minutes
@@EvySurvived Isn't that strange? How they can count money, but act dumb with everything else? That's them just blatantly insulting our intelligence and thanks to Open Borders 2022, now they're being self-entitled and bold. Every time when that happens, I don't take that lightly.
The problem is these days everyone thinks they can negotiate everything because too many businesses have made it common practice to give into these people that don't want to take no for an answer. I deal with it all the time in my line of work. I tell them no and upper management will give it to them after they escalate.
Just had a customer bring in a 23 charged with a headlight full of water. He was previously banned from bringing in any of the vehicles from their buy here pay here lot. He snuck it through because he used his personal name, and one of the newer advisers did not know about it. He got it at auction and was trying to get it replaced under warranty. I pulled the bumper cover, and the light was broken from collision damage. He became irate when he was told no warranty and accused us of breaking it 🤦🏻♂️ Then after putting it back together he says the light is t working at all and it was before 🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️ I poured around a gallon of water out of the housing……
I had buy here guy like that. Hed buy parts and return them, return used spray paint and undercoat.... Then he being an Arab was very disrespectful to my female coworkers because that is their custom.... Well, I gave that guy the boot and told him not to come in my parts store again. I was a $9/hr assistant manager.... The store manager agreed but he got crap from corporate because it wasn't him laying down the law lol.
That happened to me on a free break inspection. The woman declined all the work. Put the tires back on it put it on the ground and sent her on her way. She comes back two days later telling me she needs warranty work. I’m confused and tell her we didn’t do any work, it was just an inspection and you didn’t have us do the work. She tells me one of my guys offered to do it for half the price at his house. And I was like no way in the end it was one of my new guys got caught and terminated under 30 days. Now the fun part is the woman. I tell her the warranty is at wherever she had the work done and she kept saying I don’t wanna go back to that house. And I would not help her because she felt that I owed her for whatever he had done wrong on that break job at his house. The sad part was, she wouldn’t even let me inspect the brakes for free to find out what he did.
Thirty years ago....my brother and I installed lawn sprinkler systems and we are out on a bid where the system was going to be pulling water out of a river. I knew we weren't going to be working for this homeowner when he tells us that instead of using our $800.00 pump with a $350.00 commercial well strainer on it, that he could instead save money by getting a plastic jacuzzi pump with a screen filter from a box store and then he asked us if we installed that pump if we would also warranty it. Let me think about that for a minute.........um, no!
It’s a culture thing, America seems to be the only country where nothing is haggled on. Go to a middle Eastern country every thing is haggled even at the grochery store.
I live by the principle that if someone can come down any significant amount of money, they were trying to fuck you and then I avoid doing business with them if possible.
Crazy times we are living in now. People want everything for free and then a lifetime warranty on top of that. We are not the government, but maybe we should be.
You have to put statements like that on the WO paperwork when receipt given to customer and retain in your WO register so when court dates start rolling around your good 2 go. Let in the Third World 🌎 become the Third World. 😮
I agree however what about the people that are citizens who do the very same thing? I have ran into this situation more times than I can count. Entitled lil bastards. NO WARRANTY FOR YOU!
@@rickchowsr2532 Honestly, what FordBoss is describing is not even a warranty issue. Its a lack of understanding, that the work is different if you ask me to go back in there after everything is put together. If the seal continued to leak, that would be a warranty issue.
if he came back he knew that cheap fix did not work and now wants it done right if he was told the right way to fix it and took the risk then thats on him.
A prime example as to why I became a prison guard after twenty five plus years as a technician. I had too many customers like the one you just referred to. I’m hoping that you have very few experiences like this.
People now believe that they should get whatever they want for nothing in return. Car repairs are expensive, if you can’t afford the price of the repairs get a bicycle.
It's common among foreigners, they think they're buying a fish and they want to know if it's fresh or not. They're happy to eat it if it's not but they want to pay less, its pretty transparent
Multi decade Dealership Parts Manager here. OMG, this story has me chuckling. Only because it is all too familiar. The ignorance of some people is unbelievable. I can’t tell you how many times I’ve had to point to the bottom of our invoices to the “disclaimer of warranty”. In our situation it’s pretty black and white. Your warranty is between you and the manufacturer. Not between you and the dealership. We are all too happy to assist processing the warranty, but it AIN’T on us! The same way if you buy a Maytag washer from Home Depot, you deal with Maytag for warranty issues, not Home Depot. I can’t tell you how many times I’ve seen customers absolutely screw themselves not going with recommendations. They always learn the hard way and it’s ALWAYS expensive.
I bought parts for my 3rd gen 4runner hoping to replace them myself. Couldn’t find the time so I took the parts and 4runner to a shop. I even told them I expect no warranty due to the fact even though they are oem the shop doesn’t know if they are knock off parts stamped with the manufacturer numbers. A lot of online “oem parts “ are exactly that.. fake cheap knockoffs.
Everybody trying to get something for nothing, he should have been smart in the first place and got it replaced when the labor to install it was free because you were already there and all apart. That was a very generous offer and he missed the boat on it, because you would still have had to remove the axle and add a little time to the job. Some folks.........
If that guy want it dine for free, he needs to do it himself. I also think that entitlement is more of degrading businesses instead of learning responsibility and accountability.
Had one of these “people” before. I basically said I’m not fixing anything until you pay upfront the total plus 10%. I told him I’d refund the difference once the work was done. All he needed was a lower control arm and an alignment.
Had a government employee ask us what we were going do when his wheel bearing on his fifteen year old car started to make noise because we had done other work on his car over the years and he was serious
Stay blessed brother. I know exactly what you’re talking about. I have people try that all the time. It sucks for sure. I have people bring me their own parts all the time. I’m about to stop that. Can’t make any money off that setup.
I work handling foreclosures at a bank. You'll be surprised how many people go months at a time without paying their mortgage, go into foreclosure, then decide they can dictate what they'll pay to stop it.
I hear you buddy.... some customers are impossible or have their own ideas about how stuff goes. Like you, I will work with people, but there is a limit. Cheers! 🍻
I try to do my own work on my ‘05 F350 6.0L. But when something is above my ability or requires special tools she goes to my diesel mechanic. He’s a great guy, gives me suggestions for me to try first. He has even apologized/explained for his diagnosis charge, Lol! We talk about the different level of parts and if there other things that should be addressed while torn down. Having a great relationship with him is a blessing! I bring donuts, hang out and he teaches me stuff. I’ve even helped wrench with him! I appreciate him and he knows it.
I have a most trusted and respected mechanic with 40+ years x perience he maintains 3 vehicles and all our small toys. He randomly forgets to charge me (not too often) I have never asked him for a discount. Usually he has work backed up 2 weeks
PEOPLE DONT KNOW THEY ARE NOT THE BOSS IN CHARGE OF THE REPAIR SHOP THEY THINK ITS THEIR CAR AND THEY ARE PAYING MONEY SO THEY ARE THE BOSS IN CHARGE OF THE SHOP NOT YOUR JOB TO BABY THESE DISRESPECTFUL ENTITLED UNINFORMED AND DEMANDING CUSTOMERS YOU HAVE THE RIGHT TO REFUSE ANY JOB TO ANYONE IF YOU DONT WANT TO DO IT FOR ANY REASON AND EXPLAING TO NON ENGLISH SPEAKING BORDER TRESSPASSERS IS NOT PART OF YOUR JOB YOUR THE BOSS PROVIDING A SERVICE THEY THINK THEY ARE THE BOSS PAYING YOU HAVE A SMURFY WEEKEND MAN YOUR THE MAN GREAT JOB :)
Im proud to see how far you've come my brother in how you handle difficult customers. When i think back to your story at ASTE last September and now great growth buddy. Always remember your the skill in the business no matter what job title your given and don't compromise for anyone.
This is exactly why I don't want to work on cars in my barn let alone attempt to open up a shop. Sure I'm missing out on the potential to make more money than I do working at FedEx, but I get home everyday stress free!! Praise the Lord. May he bless you & protect you & your shop from corrupted & misguided customers and bring honesty that they expect from us! Isn't it funny how some get so mad when they are being mislead, but will turn around and try to do the same to the shop! Saw this at both Ford dealerships I was a tech. at. We put a trans in a guy's Ranger and he came back a couple days later saying that now his Radio doesn't work!!
Think that’s bad have someone follow you home coming in your back door screaming in Russian about charging him to much for a transmission job I only charged 300$ and 500$ in parts for because it was through a friend on a piece of crap caravan. Even did a free tuneup ran flawlessly years after that. Ppl suck only time I ever had a issue with a customer. Never again.
When quoting these jobs for a leaking seal. You should also quote for an axle. Or explain you need more diagnostic time to pull the axle to determine if the axle surface is okay.
Or another one. Waiting for a week to approve to do a reman transmission and then say you have to have it done this week . Which meant pushing off other transmission jobs to bump the guy in line.
I'm in the HVAC field and right away I tell the customer who bought their own parts that I do not warranty parts that they bought and write it on invoice.
Yeah, learned that the hard way. I replaced the complete strut Assembly on a Nissan 2014 on both sides because one of the shocks got worn out. But now I need to do a wheal baring hub on the same side because I didn't notice it was also damaged. I can hear my dad scolding me, if you don't do things right, you do them twice.
Guy only had money to get the job done once and chose to try and have it done twice the second time for the cost of parts only. Guess he didn't consider shop labor rates. What an idiot.
My shop would have a sign behind the service counter in several different languages that reads: "This isn't Burger King. You get it our way or you don't get service!"
Hi Rich! Classic example of rear main seal failure, requires removal of the trans to replace. “Would you like us to do a clutch job while we have the transmission out?” Customers with a mechanical knowledge will know how to proceed. The best you can do is to educate them the best you can. In your case, the best you can do is document it on the description section of their invoice. “Advised customer that cv shaft had corrosion that could shorten the lifespan of output seal. Customer elected to reuse original cv shaft.” My father used to hate job descriptions on service invoices that read generic descriptions. “Removed shaft, installed new shaft”. -especially on large service jobs. Our mutual friend, George E., was always good at writing the “story” as he used to say, lol. Sometimes you have to do a little CYA, and the best way to do it in our shops back in the day was to document it in the service order. Hope married life is treating you well!
We kinda brought it on ourselves with the confusion started with the bit about land of the free. We can't warranty outside vendor parts anyhow they could of been used to beat in fence post for all we know. Your doing it right by the end of the day.
There's a lot to be said about installing a part that you're comfortable with warrantying the labor on. When I started as a golf cart tech I'd let people bring me their parts, sometimes used. Sometimes it was fine. But being in the position to have to explain that I don't warranty labor on customer supplied parts isn't worth the hassle. So I eliminated that hassle altogether.
Very nicely handled. When I was working at my former place of employment I had to deal with customers. They would lie just to get something for nothing. I caught on real quick. And it kind of turned me into a hard ass. This was back in the early eighty’s. There were times I told the customer never to return.
My Dad was a Ford mechanic and owned his own shop for over 50 years. I seen some crazy stuff. He would run em off and tell em don't come back. He's in his 80s, and he'll still do work, but only what he wants. Miss those days. Especially when race cars were being built.
If you are doing the work and supply parts than customers respect that you are giving a warrentee based on a quality product and workmanship of your company. You have every right to handle your business your way. You are the kind of business that I would feel safe in knowing that my car is repaired right with the proper parts for my vehicle.
I always thought that if a warranty is offered by the shop and not the customer states. You have my support and dealing with the public can be a challenge for a small business.
Hi Rich. I had a friend who owned an auto repair shop with a customer with a car that had not been tuned up in a while, so my friend installs new tune up parts, starts the engine and the timing chain breaks! The jolt of a new tune up snapped the chain! My friend then had to explain to the customer he needed a new timing chain, customer was mad. What do you think about that Rich?
When I was approached by a customer in those situations I asked " Do you go to a restaurant and order a cup of coffee and hand them a sack of groceries and ask them to cook your meal for free.?"
I never bring parts to a mechanic repair any of my vehicles. It’s just plain rude. Most of the shops around my home quote a price for an aftermarket part versus OEM part.. They explain the pros and cons and warranty issues. I then get to make the choice and live with my decision. In some cases, the OEM part is made by a contracted aftermarket company.
Actual automotive repair warranty is 12 months 12,000 miles on every repair you touch. Why would you risk your reputation doing half the job? Recommend replace the axle along with the seal to repair the leak. Otherwise it's a guaranteed come back. Better to send the customer away than do half the job based on customers lack of cash and have it come back on you. If the customer can't afford the repair it's not worth the hassle to do half the repair.
This, while many mechanics will be like "warranty is only 30 days", courts will say differently. As I told another mechanic once on a phone for a customer "look, you can either fix the issue that you caused or the courts will make you pay me to fix the issue for the customer". NOW this does NOT apply to FordBoss situation here, but its something mechanics fail to realize and that I used to tell my students "you touch it, you take responsibility for it". Sometimes its better to just say no and send them on their way.
The guy is trying hustle you that’s all. I worked at Uhaul, customers make their own rules and tell you what it’s going be. People need to be reminded it’s not Burger King, you can’t have it your way!
Dammit! You just made me hungry for a Texas Double Whopper! Now I gotta go get one!
It just amazes me how some people think they can dictate to others. You handled that well, brother.
Can't fix stupid
That "no way jose" is crazy😂🤣🤣🤣
YALL SHORT A SPANISH SPEAKING PERSON A DOLLAR AND SEE HOW GOOD THE ENGLISH IS!!!!LOL
I mean counting is universal anyone can do it
It's that culture...a group thinks everyone owes them everything
I work with people from all over the planet, and you're absolutely right in that there are a few cultures that will hit you with wild demands, try to dictate your policies and/or get preferential treatment, and are usually extremely impatient. Luckily i'm in a position where i have more customers than i can handle, so my tolerance for their BS is precisely 0. Go somewhere else, i do not need the headache that comes with the job.
I believe it’s individual and when people are desperate they are lying no matter what culture they are. I trust white brown blue all the same and we are all full of crap. You can size someone up within a few minutes
Foreigners act like they don't understand but trust me, they understand just fine.
100% they should do. They play dumb. Call out their BS.
@@ChristopherLeeJacksonNever met a Hispanic THAT DIDNT know how to count money.
@@EvySurvived Isn't that strange? How they can count money, but act dumb with everything else? That's them just blatantly insulting our intelligence and thanks to Open Borders 2022, now they're being self-entitled and bold. Every time when that happens, I don't take that lightly.
The problem is these days everyone thinks they can negotiate everything because too many businesses have made it common practice to give into these people that don't want to take no for an answer. I deal with it all the time in my line of work. I tell them no and upper management will give it to them after they escalate.
Just had a customer bring in a 23 charged with a headlight full of water. He was previously banned from bringing in any of the vehicles from their buy here pay here lot. He snuck it through because he used his personal name, and one of the newer advisers did not know about it. He got it at auction and was trying to get it replaced under warranty. I pulled the bumper cover, and the light was broken from collision damage. He became irate when he was told no warranty and accused us of breaking it 🤦🏻♂️
Then after putting it back together he says the light is t working at all and it was before 🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️ I poured around a gallon of water out of the housing……
Fire customers like that, they're a liability not an asset. Plenty more customers that will pay a fair amount for a fair repair.
I had buy here guy like that. Hed buy parts and return them, return used spray paint and undercoat.... Then he being an Arab was very disrespectful to my female coworkers because that is their custom.... Well, I gave that guy the boot and told him not to come in my parts store again. I was a $9/hr assistant manager.... The store manager agreed but he got crap from corporate because it wasn't him laying down the law lol.
That happened to me on a free break inspection. The woman declined all the work. Put the tires back on it put it on the ground and sent her on her way. She comes back two days later telling me she needs warranty work. I’m confused and tell her we didn’t do any work, it was just an inspection and you didn’t have us do the work. She tells me one of my guys offered to do it for half the price at his house. And I was like no way in the end it was one of my new guys got caught and terminated under 30 days. Now the fun part is the woman. I tell her the warranty is at wherever she had the work done and she kept saying I don’t wanna go back to that house. And I would not help her because she felt that I owed her for whatever he had done wrong on that break job at his house. The sad part was, she wouldn’t even let me inspect the brakes for free to find out what he did.
Thirty years ago....my brother and I installed lawn sprinkler systems and we are out on a bid where the system was going to be pulling water out of a river.
I knew we weren't going to be working for this homeowner when he tells us that instead of using our $800.00 pump with a $350.00 commercial well strainer on it, that he could instead save money by getting a plastic jacuzzi pump with a screen filter from a box store and then he asked us if we installed that pump if we would also warranty it.
Let me think about that for a minute.........um, no!
It’s a culture thing, America seems to be the only country where nothing is haggled on. Go to a middle Eastern country every thing is haggled even at the grochery store.
I'll haggle a bit but be reasonable
I live by the principle that if someone can come down any significant amount of money, they were trying to fuck you and then I avoid doing business with them if possible.
Crazy times we are living in now. People want everything for free and then a lifetime warranty on top of that. We are not the government, but maybe we should be.
Immediately fire him as a customer
You have to put statements like that on the WO paperwork when receipt given to customer and retain in your WO register so when court dates start rolling around your good 2 go. Let in the Third World 🌎 become the Third World. 😮
The customer is NOT always right.
Yep. You learn that real quick working in hospitality jobs. Especially Hotels.
Their usually never right
@@thepantherchannel2988 I can imagine. I learned that working in retail.
@@MrJimmy3459 Hardly ever. They come in to pick fights with employees to take their frustrations out on others.
Some customers need to be fired.
Weve done that a few times at my shop.
In a country that allows them to come here and do as they please, what can you expect? They think our laws and rules don't apply to them.
All by design.
And someone will be deemed a r_c_st if they don't cave in.
I agree however what about the people that are citizens who do the very same thing? I have ran into this situation more times than I can count.
Entitled lil bastards. NO WARRANTY FOR YOU!
@@rickchowsr2532 Honestly, what FordBoss is describing is not even a warranty issue. Its a lack of understanding, that the work is different if you ask me to go back in there after everything is put together. If the seal continued to leak, that would be a warranty issue.
I saw u speaking on tv bro to city councel of something!!!! You holdin it down for the city bruh great job
If I can put in a CV axle this guy can do his own repair😂
I agree, I’m half retardant and I’ve always been able to do that job. 😂
if he came back he knew that cheap fix did not work and now wants it done right if he was told the right way to fix it and took the risk then thats on him.
The only guarantee is you’ll have to add transmission fluid 😂
I am so glad I never had to deal with customers. Great video!
A prime example as to why I became a prison guard after twenty five plus years as a technician. I had too many customers like the one you just referred to. I’m hoping that you have very few experiences like this.
People now believe that they should get whatever they want for nothing in return. Car repairs are expensive, if you can’t afford the price of the repairs get a bicycle.
It's common among foreigners, they think they're buying a fish and they want to know if it's fresh or not. They're happy to eat it if it's not but they want to pay less, its pretty transparent
Is Jose of legal status?, warranties do not apply for people who are not US citizens. USC Title 18
You're a good guy and a good mechanic. Bless you and your guys for being honest.
Multi decade Dealership Parts Manager here. OMG, this story has me chuckling. Only because it is all too familiar. The ignorance of some people is unbelievable. I can’t tell you how many times I’ve had to point to the bottom of our invoices to the “disclaimer of warranty”. In our situation it’s pretty black and white. Your warranty is between you and the manufacturer. Not between you and the dealership. We are all too happy to assist processing the warranty, but it AIN’T on us! The same way if you buy a Maytag washer from Home Depot, you deal with Maytag for warranty issues, not Home Depot. I can’t tell you how many times I’ve seen customers absolutely screw themselves not going with recommendations. They always learn the hard way and it’s ALWAYS expensive.
The last CV axle l had replaced was $795, I just the receipt from my records to check
I bought parts for my 3rd gen 4runner hoping to replace them myself. Couldn’t find the time so I took the parts and 4runner to a shop. I even told them I expect no warranty due to the fact even though they are oem the shop doesn’t know if they are knock off parts stamped with the manufacturer numbers. A lot of online “oem parts “ are exactly that.. fake cheap knockoffs.
Can confirm. Sometimes the packaging is the giveaway, they don’t get it quite right or the colors are wrong.
Some people really think it’s as easy as changing a light bulb. Just shows you they never work on cars.
Thank you for sharing. I deal with customers like that all the time. It is exhausting. Nice to know I'm not the only one who deals with it.
Everybody trying to get something for nothing, he should have been smart in the first place and got it replaced when the labor to install it was free because you were already there and all apart. That was a very generous offer and he missed the boat on it, because you would still have had to remove the axle and add a little time to the job. Some folks.........
If that guy want it dine for free, he needs to do it himself. I also think that entitlement is more of degrading businesses instead of learning responsibility and accountability.
You can repair the axle with a special spray and torch while on a lathe, then machine to size and it will cost more than a new one 😂
Beard looks fabulous!
Had one of these “people” before. I basically said I’m not fixing anything until you pay upfront the total plus 10%. I told him I’d refund the difference once the work was done. All he needed was a lower control arm and an alignment.
Had a government employee ask us what we were going do when his wheel bearing on his fifteen year old car started to make noise because we had done other work on his car over the years and he was serious
Remember the commercial "4 months but you have to leave the car"
I am glad you set him straight. I hate it when someone doesn't understand business. No one works for free, period.
That's exactly the customer u don't want!! A champagne taste with a beer income!!
That happens to alot of shops being cheap is not always good sometimes customers has to take a hit and get it fix ...
Love the accent when u spoke his side. Lol
He should have paid the master tech with the made in China tool box walking around the AutoZone parking lot the 200.00 😂😂😂
Stay blessed brother. I know exactly what you’re talking about. I have people try that all the time. It sucks for sure. I have people bring me their own parts all the time. I’m about to stop that. Can’t make any money off that setup.
U have amazing patience bro…. I hate people
Well, can you at least provide him with 'free' health care, housing, groceries, & an O'Bama phone??? 🤣🤣🤣
Living at the southest AZ near the Mexican border. They try to get away with so much. We dont deal the way they do in their country.
I work handling foreclosures at a bank. You'll be surprised how many people go months at a time without paying their mortgage, go into foreclosure, then decide they can dictate what they'll pay to stop it.
I hear you buddy.... some customers are impossible or have their own ideas about
how stuff goes. Like you, I will work with people, but there is a limit. Cheers! 🍻
We had a customer ask us ,when you screw this up, what is my warranty?the boss told the guy to get out of the building!
Democrat thinking
Thank you for sharing.
I like the 1950s T-bird, 1960s Mustang.
I try to do my own work on my ‘05 F350 6.0L. But when something is above my ability or requires special tools she goes to my diesel mechanic. He’s a great guy, gives me suggestions for me to try first.
He has even apologized/explained for his diagnosis charge, Lol!
We talk about the different level of parts and if there other things that should be addressed while torn down. Having a great relationship with him is a blessing! I bring donuts, hang out and he teaches me stuff. I’ve even helped wrench with him! I appreciate him and he knows it.
He appreciates you too, trust me. Customers like you are extremely rare.
I have a most trusted and respected mechanic with 40+ years x perience he maintains 3 vehicles and all our small toys. He randomly forgets to charge me (not too often) I have never asked him for a discount. Usually he has work backed up 2 weeks
😆, I would have shown him the door.
A shop has to pay expensive insurance + rent of course you have to charge the price that you charge.
Since 2020, The Entitlement is real and bold, but they don't like it, Go Back (where you fled) and don't collect $200.00 either.
PEOPLE DONT KNOW THEY ARE NOT THE BOSS IN CHARGE OF THE REPAIR SHOP THEY THINK ITS THEIR CAR AND THEY ARE PAYING MONEY SO THEY ARE THE BOSS IN CHARGE OF THE SHOP NOT YOUR JOB TO BABY THESE DISRESPECTFUL ENTITLED UNINFORMED AND DEMANDING CUSTOMERS YOU HAVE THE RIGHT TO REFUSE ANY JOB TO ANYONE IF YOU DONT WANT TO DO IT FOR ANY REASON AND EXPLAING TO NON ENGLISH SPEAKING BORDER TRESSPASSERS IS NOT PART OF YOUR JOB YOUR THE BOSS PROVIDING A SERVICE THEY THINK THEY ARE THE BOSS PAYING YOU HAVE A SMURFY WEEKEND MAN YOUR THE MAN GREAT JOB :)
yep. a lot of people out there want something for nothing.
Rich owning a business must come into contact with all types 😢
Im proud to see how far you've come my brother in how you handle difficult customers. When i think back to your story at ASTE last September and now great growth buddy. Always remember your the skill in the business no matter what job title your given and don't compromise for anyone.
And, if they can’t afford to maintain a car, just take the bus.
I'll put in a CV Axle for $200. I normally only charge $75 to do on, unless it is one of that crazy Toyotas with the seized carrier bearing.
Put all recommendations in writing.
This is exactly why I don't want to work on cars in my barn let alone attempt to open up a shop. Sure I'm missing out on the potential to make more money than I do working at FedEx, but I get home everyday stress free!! Praise the Lord. May he bless you & protect you & your shop from corrupted & misguided customers and bring honesty that they expect from us! Isn't it funny how some get so mad when they are being mislead, but will turn around and try to do the same to the shop! Saw this at both Ford dealerships I was a tech. at. We put a trans in a guy's Ranger and he came back a couple days later saying that now his Radio doesn't work!!
Maybe it works that way Guatemala. Not in USA 🇺🇸 USA 🇺🇸 USA 🇺🇸
🤣 so true
Beard looking good, you are right about people wanting free work
Think that’s bad have someone follow you home coming in your back door screaming in Russian about charging him to much for a transmission job I only charged 300$ and 500$ in parts for because it was through a friend on a piece of crap caravan. Even did a free tuneup ran flawlessly years after that. Ppl suck only time I ever had a issue with a customer. Never again.
BECAUSE PEOPLE ARE STUPID THATS WHY LOL THANK YOU
Good morning, wise advice
When quoting these jobs for a leaking seal. You should also quote for an axle. Or explain you need more diagnostic time to pull the axle to determine if the axle surface is okay.
Or another one. Waiting for a week to approve to do a reman transmission and then say you have to have it done this week . Which meant pushing off other transmission jobs to bump the guy in line.
Where I take my car they put a list of things they recommend I do right on the bill that way there no one to blame but myself.
I'm in the HVAC field and right away I tell the customer who bought their own parts that I do not warranty parts that they bought and write it on invoice.
The guys don't understand at all😅I've experienced that a lot of people walked in thinking they gonna get a free ticket😂
BE CAREFUL: A situation like this in this new weird parallel reality, has potential for a customer going postal.
Should have changed it during the original job ! Now pay up.
Yeah, learned that the hard way. I replaced the complete strut Assembly on a Nissan 2014 on both sides because one of the shocks got worn out. But now I need to do a wheal baring hub on the same side because I didn't notice it was also damaged.
I can hear my dad scolding me, if you don't do things right, you do them twice.
They all play the victim
Guy only had money to get the job done once and chose to try and have it done twice the second time for the cost of parts only. Guess he didn't consider shop labor rates. What an idiot.
My shop would have a sign behind the service counter in several different languages that reads: "This isn't Burger King. You get it our way or you don't get service!"
Hi Rich! Classic example of rear main seal failure, requires removal of the trans to replace. “Would you like us to do a clutch job while we have the transmission out?” Customers with a mechanical knowledge will know how to proceed. The best you can do is to educate them the best you can. In your case, the best you can do is document it on the description section of their invoice. “Advised customer that cv shaft had corrosion that could shorten the lifespan of output seal. Customer elected to reuse original cv shaft.” My father used to hate job descriptions on service invoices that read generic descriptions. “Removed shaft, installed new shaft”. -especially on large service jobs. Our mutual friend, George E., was always good at writing the “story” as he used to say, lol. Sometimes you have to do a little CYA, and the best way to do it in our shops back in the day was to document it in the service order. Hope married life is treating you well!
We kinda brought it on ourselves with the confusion started with the bit about land of the free.
We can't warranty outside vendor parts anyhow they could of been used to beat in fence post for all we know.
Your doing it right by the end of the day.
There's a lot to be said about installing a part that you're comfortable with warrantying the labor on. When I started as a golf cart tech I'd let people bring me their parts, sometimes used. Sometimes it was fine. But being in the position to have to explain that I don't warranty labor on customer supplied parts isn't worth the hassle. So I eliminated that hassle altogether.
Dont work with people that don't speak english especially when doing business.
Very nicely handled. When I was working at my former place of employment I had to deal with customers. They would lie just to get something for nothing. I caught on real quick. And it kind of turned me into a hard ass. This was back in the early eighty’s. There were times I told the customer never to return.
My Dad was a Ford mechanic and owned his own shop for over 50 years. I seen some crazy stuff. He would run em off and tell em don't come back. He's in his 80s, and he'll still do work, but only what he wants. Miss those days. Especially when race cars were being built.
They listen to Joe Biden.
Trying to get something for nothing 👎🏿
Sounds to me like he talked it over with his wife and his wife came up with all these policies, "No it should be like this or it should be like this"
Some people need to go back to kindergarten to work on basic social skills....seriously!
If you are doing the work and supply parts than customers respect that you are giving a warrentee based on a quality product and workmanship of your company. You have every right to handle your business your way. You are the kind of business that I would feel safe in knowing that my car is repaired right with the proper parts for my vehicle.
Auto zone and McDonald’s are number one for Hispanics.
I'm remembering times where you could exchange half shafts for $50-60 depending on availability. Rebuilt in an hour for a hundred.
I always thought that if a warranty is offered by the shop and not the customer states. You have my support and dealing with the public can be a challenge for a small business.
Hi Rich. I had a friend who owned an auto repair shop with a customer with a car that had not been tuned up in a while, so my friend installs new tune up parts, starts the engine and the timing chain breaks! The jolt of a new tune up snapped the chain! My friend then had to explain to the customer he needed a new timing chain, customer was mad. What do you think about that Rich?
When I was approached by a customer in those situations I asked " Do you go to a restaurant and order a cup of coffee and hand them a sack of groceries and ask them to cook your meal for free.?"
I never bring parts to a mechanic repair any of my vehicles. It’s just plain rude. Most of the shops around my home quote a price for an aftermarket part versus OEM part.. They explain the pros and cons and warranty issues. I then get to make the choice and live with my decision. In some cases, the OEM part is made by a contracted aftermarket company.
Cheap people with cheap cars and junk parts… what scares me is that these people are sharing the road with you 😂
Actual automotive repair warranty is 12 months 12,000 miles on every repair you touch. Why would you risk your reputation doing half the job? Recommend replace the axle along with the seal to repair the leak. Otherwise it's a guaranteed come back. Better to send the customer away than do half the job based on customers lack of cash and have it come back on you. If the customer can't afford the repair it's not worth the hassle to do half the repair.
This, while many mechanics will be like "warranty is only 30 days", courts will say differently. As I told another mechanic once on a phone for a customer "look, you can either fix the issue that you caused or the courts will make you pay me to fix the issue for the customer". NOW this does NOT apply to FordBoss situation here, but its something mechanics fail to realize and that I used to tell my students "you touch it, you take responsibility for it". Sometimes its better to just say no and send them on their way.