I got my Model Y in November 2021. Service Center told me said they can’t diagnose my extremely loud heating pump because “every car is different.” It’s definitely not the same experience compare to MB or Audi or Volvo. I know two of my friends canceled their orders. One of my friends received car with cracked bumper.; she decided not to pick up and Tesla canceled their order and asked her to re-order with raised price. And after that no response. I don’t think Tesla cares about their individual customer.
Friend ordered Model Y, received it but it wouldn't start. Service came and took the car back and they waited another month to get their car back. It still does not start properly like a new car should. They have taken it back a few times. Now, they are considering getting rid of it. It's like a lottery. You might get lucky and not get a dud.
A relative of mine got into the Elon fanboy hype and got a Tesla. He told me it was the worst economic decision he has ever made. It arrived with plenty issues and Tesla Service just didn't care.
Yes, the dealership requirements in state laws are bad. No, getting rid of them will not solve the problem of bad service before or after the sale. Amazingly, if you drive a car so cheap to you that it’s not a big deal, you find the car business is just like other businesses. The problem is the cost of entry for any business today which keeps down competitive pressures. All the employee and consumer “protections” have been weaponized to keep out competition. Ironically, it’s reached a high point when the better solution (independent reputation sources) is maturing.
I am excited for the EV future and I think Tesla is leading the way as a whole. However, I can't bring myself to spend $45k-$65k on a vehicle knowing there are still quality control and service issues. I'll stick with a legacy auto maker for my first EV purchase and give Tesla the time to sort out their shortcomings.
agree wholeheartedly. that's why I own Tesla stock but drive a Toyota. I believe in Tesla's long-term prospects, but I need a reliable car for my day to day.
The downside of that is Tesla will never have the coverage that dealers can provide. Not an issue if you live in a major city but for rural & small city customers that's going to be a problem.
You have the right to repair, feel free to do whatever you like. Dont complain when you cant figure it out. Sorry, its not a lawnmower bro, these cars are very complex!
As other commenters have mentioned I find the lack of mention of state regs making it difficult for non-traditional auto companies to establish service and sales presence within their states as a regrettable omission. While I enjoy my Tesla very much I try not to be a "fanboy". However, CNBC certainly seems to cast any shortcomings in the worst possible light. I particularly noticed the comment about recalls without mentioning numbers of recalls to date that required either mobile or a service center visit. Many of the more publicized recalls have been resolved purely by over-the-air updates. It is interesting that CNBC did not even cover the bit about being able to schedule service only through the Tesla phone app. Though I have been intimidated by that at first, the two times I've done this ( a damaged tire replacement, and a 12-volt battery change) turned out to be straightforward and facilitated by a prompt chat with a representative that could arrange the proper type of service, mobile in both cases.
It's true the major car dealers are major lobbyist in a lot of states that helps protect their territory. What it doesn't project though usually is getting your car serviced by a non dealer as long as it's documented. It doesn't invalidate warranties if properly documented in most cases.
I was wondering why the algorithm had recommended this video. I love my model 3, and haven't had any issues so far with service. It appears that CNBC is trying to spread FUD about Tesla. I even wonder if all these negative comments are from real individuals or bots...
@@antoinepageau8336 oh please don't do that. Please don't do the "my experience has been fine, so everyone else is lying" b.s. Just because you have had a good experience, doesn't mean everyone else who has not is making it up, being paid to "spread lies", or is a fake bot spewing fake complaints. There are people out here who have really had inconvenient experiences and unfortunate situations occur with their Tesla vehicles. Had CNBC been talking about Hyundai or Kia, or GM/ Ford, you would likely firmly believe any and all forms of demonization and ridicule of those brands. What makes precious Tesla any different?
@@jlcii Kia GM Ford and most traditional car makers purchase millions of dollars of ads from CNBC. TESLA gives the media $0. So yes I see clear bias from CNBS when it comes to TESLA and probably any other situation where revenue is involved. PS I bought my Tesla following recommendations from three existing owners in my neighbourhood. I guess our collective experiences don't count either...
I have thoroughly enjoyed my Tesla service experience. I particularly appreciate mobile service, which is an incredible convenience and time saver. My new General Motors product, on the other hand, requires frequent visits to the dealer and hours of down time without a loaner or transportation.
I’ve had the Mobil service and the taken my Tesla into a service center. I definitely prefer the mobile service. It’s AMAZING! However, taking it into the service center wasn’t any worse than taking my Mercedes in for service. So, I would still give Tesla the edge.
Same experience here! They literally fixed my car in my sleep! Didn't even have to get up to unlock my car. Just did it through the app. SO convenient!
How much tesla paid for that comment? Its common knowledge that Tesla has paid huge army of interet bots to say good things about tesla and downplay other cars. Tesla is EA of car makers.
Tesla service differs greatly by area. Owners and fans in the Northeast are in revolt over poor service. See recent RUclips videos by _RichRebuilds_ and superfans _NowYouKnow_ for examples.
Tesla giving Rich the middle finger was a bad move... that dude has driven so much business to Tesla... i love my Model Y, but hate Tesla as company. Great car, garbage company...
Imagine Elon Musk of our time saying, I have realised the value of money, it's tremendous. Money is magic. I'll take all I can get, I hope I never miss a meal again. I've been dead broke so many times.
It's strange how people talk about all the profits, they've been making through trading of bitcoin, while am here not making any profit at all. Please can Someone put me through on the right path or at least tell me what I'm doing wrong?
Tesla needs to provide specialized outside mechanics with repair information as it should be illegal that you can’t get your car serviced where you want.
@@ohongho When you're selling less than a 1000 cars i would hope you don't have problems with build quality. They're worry about bankruptcy trying to manufacture and scale. Lucid, Rivian, Ford, etc will file for bankruptcy soon by the way.
@Skynet Except, literally everything you posted is false. 1. A battery replacement is not the cost of a new car. That claim is absolutely false. 2. You can NOT run a Hybrid without the battery. That will damage the Hybrid system on the car and Honda and Toyota specifically state that your should absolutely NOT run the car without the battery. 3. Honda has already released a VTEC hybrid in the past, that is nothing new.
Electric cars are a lot more simpler designs compared to combustion engine cars and maintenance is a lot lower and cheaper. No gears, oil changes, and more straight forward heat management system centralized around the battery (heat is the main cause for all issues in anything) So there's no need to build out even 1/4th of those Ford service centers. It's still exposed to the elements so most of the issues will be peripheral (body and paint details and repairs) There are Teslas around for 10 years that can allude to this. We owned our Tesla for around 5 years now and our main maintenance cost is by far window wiper fluid.
@Red Baron they are not wrong; it was in the news in the auto world when a social media post of a man blowing up his Tesla because he reported that the battery cost was $21,000. The truth is that a comparable value vehicle like BMW 7 series cost just has much to replace a trans or engine.
Tesla Service Centre swamped due to dire build quality and non existence QA checking. Coupled with a lack of spare parts means it'll get a lot worse (before and if) it gets better. This is the beginning of the 1st wave of trouble for Tesla, and it's going to be a tsunami of a wave indeed
Maybe I'm spoiled with having many independent repair shops near I live, but I've never taken my car to a dealership for maintenance. I guess that is a major issue with new cars that's similar with Apple, where new cars are becoming harder for owners and independent shops to repair them.
Exactly. I never take my car to a dealer for service. Too many other good options right around the block from me that have much better pricing and no problems doing routine maintenance and minor repairs. Dealership profits are generally in the shop department not on the sales floor
Micah: Agreed. It's great in the modern era having lots of options from small shops which offer good service for maintenance, AND cars are generally so reliable that major service / problems generally aren't needed for a long time (like a decade), with the typical sedan driven under 10K miles a year. Why put up with the cost, hassle, and general inconvenience of the dealer (location, being busy, crowded, etc), if you don't have to AND you can save money for ordinary maintenance? Major recalls would be an exception, but with quality car brands, there aren't very many major recalls.
My Tesla was rear ended last autumn. Through my insurance company I booked service with a 3rd party repair shop recommended by Tesla. They ordered the parts which took 3 week. When all the parts were available I dropped the car off and could pick it up within a week. In that time, my insurance company paid for rental/cab service. The only time I went to the Tesla service center was to adjust a misalignment of the right beam camera. They paid for uber rides there and back (basically 3 $50 vouchers). I could see the status in the app while they were working on it and could pick it up the next day. One benefit of electric cars, like Rich said, is you need much, much less maintenance and repairs than ICE vehicles. No oil change, gearbox issues, rusted exhaust etc. I do agree that they should build more service centers, but many of the points about 3rd party repair shop availabilty seems outdated or perhaps it's just in the US? I live in Sweden and my lovely model 3 is American built!
This story is 5 years old, so hope its changed now. I got read ended, 5 days after receiving my model S. Waiting for a body part, the car spent close to 4/5 weeks at the body shop. It was fairly painful to see a new car sitting there. However, once I got that back I have only gone to their service center 2 times. Had couple of recalls addressed at home. I do have a toyota, which is 9 years old and the only time I have been to a dealership is during the required ones 10/11 times to be specific. All those times only for an inspection. So its hard to tell. But one thing is sure if tesla built an ICE car, i would be visiting the service lot more often. They do weigh iterative development and OTA flexibility over absolute reliability. Not a bad thing, but i am worried if i will be forced to upgrade cars as I do with a phone.
@@tvsriram77 Sorry to hear about that. Sucks when the car is new! The service level seems to be unevenly distributed geographically but it's definitely improved a lot. The main factor is that the quality of the vehicles have gone up. Especially 3 and Y. S and X have some finicky details like the door handles which I've heard complaints about but are otherwise amazing vehicles. I for one use my car every day just for the joy of it and can go thousands of miles (like Stockholm, Sweden-Sevilla, Spain) still enjoying every bit. Never had that feeling or cofort with another car.
I have owned my MODEL X since 2016. I love the TESLA Service from TESLA. My BMW and Mercedes service wasn’t as good. The media is gaslighting this service issue worse than it actually is. I waited 45 days for parts for my BMW X5 M-Sport series a year before the pandemic. Why is the media covering that BS? Because BMW bad service doesn’t get “clicks”.
More competition is always welcome….. it will make electic car adoption faster… but dealerships sucks way more than any other bad experience in vehicle ownership
I use to hate on tesla for years. I own 11 cars and trucks. last year when gas jumped $5 gallon. We bought our first tesla model 3. It’s the greatest car I have owned to date. We put 40k miles in 7 months. It’s been an awesome car. I signed up for a cyber truck too
@@Kevin-cf8uu Dude...there making evs because governments around the world are pushing for them for so-called clean energy. The hate that your talking about is mostly because the mindset of people who buy teslas. "Game Over" "death to legacy auto makers". People don't want to be told what to do and what to buy. Me personally I don't care how a tesla drive or how fast they are. I just don't like the way they look and there just not a head turner. If you like them that's fine. Go get one and live life. But a lot of people like gas cars and don't want to switch. 3% of auto sales and a slow adoption rate reflects that.
@@herbertfreeman3767 you might be right. I took my tundra and f350 to get oil change today. Cost me $350 and 4 hours of my time. I was paying $200-$300 a day in gas. I saved so much money in maintenance and time. Tell me how lame I am when u go for your next oil change or brakes🤣
@@tnguyen777 I never called u lame. I said u must have had some lame cars if a tesla is the best car you've ever owned. As far as oil changes I change my own oil. Even if I didn't taking care of something that u love shouldn't be a hassle. Like washing and waxing ur car. Do u count how many gallons of water u use and how much the wax costs? What about tires? Evs wear tires down faster than ice. Are u counting the cost of that? What about insurance? U pay more in insurance than a normal gas car are u counting that? I'm willing to bet that u don't mind paying extra for insurance and for tires because you in love with the tesla. That's how a lot of people feel about there gas car. And they don't mind like u don't mind. And let me say this. Tesla is not a unique car. There are people that have classic or super cars. Corvettes and Lamborghinis. Cars that u don't see everyday. Cars that people pay money to see at car shows. U see teslas everyday dude. Nothing really special about that car as far as looks. People don't give them a 2nd look. And that's with just 3% auto sales. Wait til they start increasing. U will see them everywhere. Nothing special about them dude. Come down to earth. That's why I said you must have had some lame cars. Because if u had the right car...something that u love and you get a lot of compliments from strangers. Something that u don't mind spending money and time on and u don't look at it as time or money wasted. U wouldn't be talking like that.
Toyota's approach to hybridize/PHEV all of their cars and then slowly transition to EVs is the smart incremental approach. The infrastructure for EVs is no where near where it needs to be to make EVs mainstream. People who live within urban city and have to park on city streets don't have access to charging like someone who owns a garage. In addition, the charge time for EVs remains a huge barrier for many consumers.
Good point. Like Automatic Transmission take over manual’s dominant status, let AT keep improving and reduce problem by their own pushing, not by government execute order or subsidies. Government can’t shape the consumer’s choice by their own will. North America has self-sustainable oil and gas sources, and Lithium battery are made in China. And battery are more pollution and green gas emitting than gas engine.
@@apwang2436 I fully agree, when I was having a meeting with the battery engineers of an American Auto I stressed toys 4 the rich unless they let us repair the darn things they, agreed but ultimately said if someone messes it up the house will burn down & we can not risk the warranty costs. So yes EV's are government forced until solid-state batteries become.
EV's work for the customers for which they work. That portion of the market is years away from saturation. In the meanwhile the infrastructure improves so that more addressable market is available. ICE went through exactly the same growth process. Their approach was to establish dealerships so they did not take on the financial pioneering sales in regions that did not have a large addressable market and/or ready or economic access to the otherwise waste product of gasoline. EV's have the leg up in this transition as everyone instantly recognizes the value of average speeds above 3mph. I consider Toyota's move the start of a death spiral rather than being smart. Tesla, the Chinese and possibly a traditional like VW or Ford will have cracked the nut for selling EV's to the majority of the market before Toyota starts their move. My wife and I went cross-country (10k miles round trip pulling a light RV trailer) in a Tesla the winter of 2018-2019. The only place we had to wait for supercharging was in Austin, TX, of all places. The Model 3 was still relatively new but it had accessed a ready market in the heart of oil country in a state that does not permit Tesla sales. In short, the addressable market for anything containing an ICE engine will be shrinking implying growth of any company in that segment will be at the expense of another.
I like the fact Tesla sells their own cars direct to the customer, no dealership, no markups. The manufacturer quality will improve over the time, the services as well. This is a relatively new car manufacturer. I will have an electric car in the future and I’m thankful for all these customers who are paving the road for future user’s better experience and satisfaction.
Tesla still jacked up their prices by thousands of dollars during the pandemic. Elon claims the prices will drop back down, but that's unlikely unless sales start to drop
@@Briggsian Like any product I think people should only pay what they are worth. Even cheaper model 3s are definitely worth more than most any Toyota...
@@Kevin-cf8uu it costs significantly more to produce an EV than a comparable ICE vehicle, which is why we've seen so many government subsidy programs to lessen the cost to consumers. It's interesting that Elon is now against government subsidies and credits for EVs now that many of their vehicles no longer qualify for them. Guess he doesn't want his competitors to receive the same opportunities and advantages that his company enjoyed for years.
Got a mobile service one time in Australia. That was great! and had to take the car to a service center one time - Again no different to dropping the car off to a dealership for service. I'll give Tesla the edge as well knowing I don't have to also take my car in for service every 3-6 months.
I had a Mercedes ml 350. The transfer case ran dry and was ruined. No way for me to check the fluid level. It took 2 months to get a new case and cost $4000. Replaced it with a model y. Couldn’t be happier.
"Recalls often have to be dealt with at a brick and motor Tesla service center" Didn't Tesla just perform a recall to 817,143 vehicles by performing over the air updates?
@ChrisNVegas one of my list of fears (including silly fears) I have with newer cars, hence why I will never give up my older vehicles. I have decided to make my next vehicle purchase an EV, though.
They don't have to setup a dealer model but there needs to be a franchised service center setup, I would be willing to pay a convenience fee to use such a service center as long as it provided a better experience than the junky Tesla Service centers.
This would be my number 1 reason for NOT buying a Tesla. Amazing cars and great tech, but horrible quality control and terrible service is a hard no for me.
Except, the Tesla issues tend to be amplified and hyped way above reality, because they are the new automaker on the block, and there have been vested interests from dealerships and traditional automakers to see them fail, as they are completely disrupting their business models. I have owned a Tesla for 6 years already, My brother owns one also. I have other friends, co workers who have one, and I have met quite a few people that also own them. Are they perfect? No. But people generally love them and have very few issues. They have the issues anyone would expect with a new automaker trying to scale up production, service and build up their entire operation from scratch. Add in the supply chain issues and the chip shortage, and they are going to have some issues. But, overall my car, despite being 8 years old has actually been far more reliable than expected from a brand new automaker making its first mass produced car. Tesla service has been actually excellent in my area. Their prices for service are very reasonable, and they are the only automaker I have seen where parts will actually get cheaper over time, instead of more expensive. I think that explains in a lot of ways Tesla owners satisfaction with their cars. They understand there are going to be some issues, and some of this is going to take time. Heck, traditional automakers have tons of issues every year, despite doing this for over a century already.
Agreed, I like the concept of a EV, I follow the tech and seeing how they have an advantage but, RIGHT NOW, NO way would buy one. If you ordered a Tesla, you could wait 3-6 months to get it, if not more. They can't even keep cars in stock, so what suffers, service. The demand is there but, the network is not really that good when it comes to service, or even Super charges where a lot of live. I can drive 3-5 min from my house, there is at least 2-3 gas stations, the NEAREST Tesla quick charge location, is about 25 min away. This is common among owners who do not live right next to a big city. There is no Tesla service center even in my state. There is also the fact, that it takes less than 5 min to fill up a car with gas, even with Super changers and if you are near empty, it could take 20-30 min to get to 50-60%, never mind full (80ish%) Once Tesla has a serious competitor, cars around the same costs and stock availability for people with GOOD service that starts taking money out of Tesla's pocket, they will see the light, things will change quickly and service WILL get better. Right now ? No one can touch them... and this will not change any time soon.
@@TheCoolDave But, you fall a bit into the fallacy of thinking like a combustion car owner. That is not how EV's work. They are charged, maintained and driven differently. I just had Tesla service my car. I made an appointment 3 days out, they came to my house, fixed the car, and left. Service was literally far easier than driving my car to a local dealership for service. There are multiple Supercharger locations in my area, but I hardly ever go there. I charge the car at my house. I don't have to go to a Supercharger to charge my car. But you have to go to a gas station to refuel your car. The fact that you live in a rural state includes the reality of living in a rural state. I'm sure there are a lot of stores and dealerships that you don't have in your area. People typically just plug in their cars at home. We don't drive to a Supercharger a couple of times a week and wait for the car to charge. That is something many combustion owners struggle to understand. Most EV owners just charge their car at home while they are watching TV, having dinner or sleeping. There is no wait required. The car charges unattended. "with GOOD service that starts taking money out of Tesla's pocket" Except I think that idea is a fantasy. Who do you think will do that? Ford? GM? Hyundai? The Germans? Dealership service from most automakers is atrocious. Far worse than Tesla ever had. So, while your situation is different in a rural state, keep in mind for most people that live in cities and surrounding areas, this isn't much of an issue.
@@TheCoolDave I agree with your assessment , I would continue monitoring and until the pros outweigh the cons. The good thing about waiting also is that the batteries will also get cheaper over time and/or will increase in range. Teslas demand is far too high so I doubt they'll ever reduce prices but they've been very consistent in increasing their battery efficiency and increasing range by 10-15 miles a year.
Depends. Some people love their Tesla. Owners who live in California who are close to service centers, a large mobile repair fleet, have access to super chargers will have the most ideal experience. Once you get out of California, owning a Tesla may not be as good service wise. The main issues are service centers are far, so getting in warranty repairs for batteries or motors could be a problem, problems with build quality can’t be resolved in a timely fashion, there are no Super Charger networks available so owners will need to be able to charge their Teslas at home or deal with slow chargers that take 10 or more hours to charge. People in those areas will see Teslas and any EV ownership as frustrating compromises. EVs made by the Big Auto makers such as Ford, Toyota, Honda, BMW, Mercedes, etc may seem like they would be easier to fix since there are more service centers. But what doesn’t get reported is the fact that Big Auto is just starting their EV roll out. It doesn’t matter how many service centers they have if those centers are not equipped to service the new EVs. They need tech the special skills and special tools to do so. In that retrospect, I feel that Tesla even with their faults can fix EVs faster and better than any other EV company. It’s just they are expanding at such a rapid pace, they can’t keep up with demand for service. Another thing that make repairing conventional cars vs EVs easier are 3rd party auto repair shops. Owners can often find better service at 3rd part Auto Shops vs going to the Dealer. My Dad worked for a local Auto Repair chain for over 20 years. He doesn’t like EVs because he thinks they are too expensive, they can only be repaired by the deale, and they take forever to charge if you don’t have access to high speed chargers. I think when thinking of owning an EV, people should ask themselves? Can I charge it at home? Is there high speed charging where I live, can I afford the cost of the vehicle and the insurance which will be much higher than a normal car? Will I be able to accept issues with software and can resolve most of them on my own using online guides and forums, and when I need to contact support I will accept the fact that human customer support in anything isn’t very good these days because companies don’t want to spend much money on support reps? I was thinking about getting a Tesla but I am unable to charge at home, there are no super chargers, there is only once service center in town, finally the roads in my neighborhood are so badly maintained that I think even the Aero tires are too thin to mitigate damage to the rims which are hundreds of dollars a pop.
You are a bit off there. I live on the East Coast and there are multiple Supercharger locations and a service center 30 minutes away. So, being outside of CA does not mean you will have issues. But living in rural areas or fly over states could mean you could have some issues. Also, the 10 hour charging time is pretty far from reality. Even charging on L2 chargers you would rarely ever charge that slowly or have the battery level that low. Most Tesla's would charge in less much less than hours even if completely empty, more like 6 to 8 hours. Typical charging to replace a daily commute would be closer to 1 hour. You are however correct about the dealer networks. GM bought out and closed down a bunch of Cadillac dealers that didn't want to transition for EV sales and service. So, just because a dealer sells a brand doesn't mean they can service and support all of them. I remember my father in law had a high end Mercedes. Only certain dealers could service that car, and then only on certain days. "the insurance which will be much higher than a normal car". Not will be, could be. My Tesla cost me the same to insure as my Acura and my Chevy or less. It is not automatic that insurance will be higher. "Will I be able to accept issues with software.." Software issues on electric cars are no a thing actually. I have owned a Tesla for 6 years already, and software was exactly zero of any of the issues with the car. And Tesla doesn't have "aero" tires. They have Aero rims. The tires they use are standard tires although designed for Low Rolling Resistance. Those tires are not required however, they will just help with maximizing range. Tesla sells smaller size tires which are larger around the rim. It improves ride quality and range vs the larger tires and rims.
@@Corgiking521 Not even close to true. Subaru sold almost 600,000 cars in 2021..so much for your ignorant comment that no one really wants one. I drive a subie because I live in snow prone regions. Now....go get your bus pass.
I bought my first honda in 2011 determined to finally have a great quality car and service. 2 months in the driver's window was struggling. Brought it to the dealership 3 times. They sprayed the tracks and sent me on my way. Finally the window motor jammed as it was falling off. I checked and indeed this was a build defect. Quality issues happen to the best of them.
@@michaelcrossley4716 The regulator doesn't move the window. They use a motor to move a mechanical lifting assembly to raise and lower the window. That is typically the part that fails over time due to wear and tear.
The "coolness" and excitement of Tesla has worn off when the reality of day to day living with an unreliable vehicle overshadows it. Tesla was like a new love.....the "love" wears off after a bit and day to day and all of the flaws start showing up.
It’s been like 14 years and they’re more valuable than the next several automakers combined. Weave whatever story you like, consumers and the stock market will carry on regardless.
@@bustex1 every experience is different just like with any car manufacturers. Because Tesla is the Brand everyone talks about and many people in this country are on the fence with EVs because it’s new technology but at the same time there are recalls on ICE cars every year. I know multiple people with Teslas and one 1 has had to get it serviced and still loves the vehicle. For every 1 person that complains about their experience there are 8 that love it.
@420KinK okay here this out. You bashed on this news report saying it’s lying. I asked if you believe Tesla has a great service experience then you said you don’t know? If you imply something is not accurate by saying it’s a lie how can one say you don’t know after asking you to elaborate?
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That's why I'm waiting until a reputable brand to come out with an EV like Toyota before jumping ship. I need a company with decades of experience in building cars.
Decades building combustion engines but brand new to the EV space and they have to partner with Subaru to do so... Tesla has decades of experience with EVs...
I have had a tire repair by Tesla mobile service and had a recall repair at a service center and they were both great and easy experiences. Way better than the 3 months it took for Kia to fix my Soul's engine that blew out at 40K miles. (Kia did fix it though so not dumping on them, just really slow and long and bad communication from the dealer)
When I fist got my tesla model 3 last September I got a flat tire in the first week. Tesla couldn’t fix it for two weeks. I called vip auto after 4 other places and they were able to fix it and put a new tire on for $450. They claimed it was some rare tire that just came out and are really expansive. That kind of sucked. Probably cheaper than what tesla would of charged. Sucked not having a spare. I haven’t bought a spare yet but I’m really considering it especially for Trips
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I'm surprised about that since Tesla road service normally brings you a loaner tire with a rim. They will swap out your flat with a spare, then after the tire is fixed or replaced, they will put yours back on the car. But, there has been a tire supply issue due to the supply chain disruption, so it is possible tires were simply on back order if the tire needed to be replaced.
@@redbaron6805 I’m 100 miles from a Tesla service center. Which I knew going into it so As much as it sounds like it I’m really not complaining. Just bought it with the hope of it getting better in the future as I don’t plan to buy another ice vehicle ever.
@@jayrodathome I totally agree they can do better. Don't get me wrong. But they had to learn how to run while they were still learning how to walk. There is a reason why zero new automakers appeared on the market for decades before Tesla came along without going bankrupt. They had to build out production on a completely new type of vehicle, meaning they couldn't rely on the combustion engine suppliers for many of the parts like engines and transmissions. They had to build a charging network from scratch. They had to build out service centers, battery manufacturing, distribution, etc. It was a herculean task, and even Musk figured his chance of success was like 5%. It is nothing less than a miracle they survived. So, because of that, I look at them with a different perspective. I don't really expect them to have the seamless business model traditional automakers have had 100 years to figure out, not that all traditional automakers succeed there even today. But, considering I'm driving a mass production prototype from a brand new manufacturer in the very early years of production, the car has been astoundingly reliable and I must admit, Tesla service in my experience has been nothing short of stellar.
Alll the information described in the video is so true. My experience has also been pretty close & tesla feels more like a responsibility rather than luxury. Great video
As cool as it would be to have a Tesla, the quality issues and this video is the reason why I haven’t bought one. I currently drive a BMW and the car is beautiful and there is no panel gaps. Hopefully they will improve. Edit: Does my comment mention reliability? No it doesn’t.
Same here. I rely on my car to get to and from all my job sites. My Toyota Prius c has 171 thousand miles on it. The only repairs I've done aside from oil changes and tire rotations is changing one set of brakes, cleaning one set of brakes, 1 transmission fluid flush, changing spark plugs once and cleaning the Hybrid battery filter. No issues and still running like a charm. Not to mention the car brand new cost $21,000 and gets 50 miles to the gallon. One day I will own are electric vehicle but until they are as reliable as some of the best Toyota vehicle, I'm not buying one
Our family own 2 Teslas, a Model S P85D and Model Y LR, all the service experiences we had were amazing, so much better than the dealership experience we had with our Audi Q5.
Genuinely annoyed by models like this. I know my car mechanic. I wanna go there and support him when my car has an issue. Having to rely on corporate-owned service centers is annoying and monopolistic! Be it Tesla or a franchised dealership.
Mechanics and body shops are allowed to work on Teslas besides the battery pack. That's a non-issue. Thing is, there's not really things to "service" on these cars. Long wait times are usually related to waiting on parts from collisions and whatnot.
A relative of mine got into the Elon fanboy hype and got a Tesla. He told me it was the worst economic decision he has ever made. It arrived with plenty issues and Tesla Service just didn't care.
LOL it's like a cult. I imagine the tesla fanboys that think they're going to get filthy rich by buying shares in a company that's 50x more than the reasonable price, will be here any minute now to defend their dear leader.
@@michaelcrossley4716 I imagine the Tesla bashers that have never owned one, never driven one and have no clue or experience of owning them will be arriving any minute to tell us about their 20 year old Toyota Corolla and how it is cheaper than a new Tesla. Oh, right. No need to wait. He's here already...
@@redbaron6805 LOL I was expecting a lot more of you. I've never owned a Tesla. I live in the Tesla capital (Fremont). I've driven them, rode in them and have plenty of friends who own them and many friends who work in the factory building them. They're nice cars. I don't worship them, however.
Except, the typical waiting issues have been collision repairs, not general repairs. Early on, since Tesla's were made out Aluminum, few shops were equipped or qualified to work on those. The few that did were swamped with a long backlog. Very few service issues have been subject to long delays, and people have reported countless cases of combustion engine cars waiting for parts for weeks or months due to the supply chain disruption around the world. So, I think it is quite a bit misleading to claim this is somehow a Tesla issue, or is even that common.
@@redbaron6805 this here is so true. A huge majority of the hardware fixes can be done from your own house or workplace with mobile service. It's free under warranty too. But what makes tesla so great in this case is the software controlled vehicle. It makes a large majority of issues fixable by an OTA software update. Imagine having to take your phone to the store to get the latest update, or a bug fix. That's essentially every other auto company right now. People who don't really understand how great this is don't understand technology and how significant this is to the auto industry. Tesla will pave the way into the next generation, and everyone is hating on it. Watch 10 years later when everyone catches on will people start to credit it. Hats off to Elon for straight up doing things the way it should be.
@@DTT420 The software part definitely gives them a lot of flexibility to add features and keep the car updated. Traditional cars require you to buy the new model year if you want the new software and features. Tesla will upgrade your software, and even upgrade the entire computer on the car to keep it current. No one else does that. Which means, you can buy a Tesla from 2012, and the interface will basically be identical to cars sold in 2022. No one else is offering anything close to that today.
@@DTT420 do you even drive a Tesla? V11 is a joke, most of the hyped up functionality remains in "beta", and the vision update made the "EAP" autopilot worse. OTA is only as good as the software being released. The car I had 2 years ago was better in many ways than the same car I have now.
Three Teslas in our house. Zero issues. With a million of them on the road its easy to find a dozen unhappy people. But thats the 0.1%. There is a reason Tesla remains the highest overall owner satisfaction brands for many years running now. Thats an undisputed fact. If service were a widespread issue this wouldn't be the case. EVERY brand on earth, electric or not, has LOWER SATISFACTION. Think about why that is...
Agreed. I have had mine for a year now and have had good or better service, reasonable time to receive parts etc and also maybe not the cheapest prices when getting a repair, but this is to be expected with the technology involved. Overall I would buy another straight away at this point
Echoes what I also posted. Everything else aside, how do you argue Service is a problem, with a brand that has the highest satisfaction ratings. And BTW, customer satisfaction is not a result of the "fan boys" - I knew little about Tesla until I ordered - my wife didnt know ANYTHING about Tesla, and now its her fav car. Build issues since 2018 are rare now. And I will be really surprised if Tesla issues (if we eventually have them) will be any worse than major problems we've encountered at lower milages with other vehicles we've owned including VW (to lengthy to list, would never buy again), Ford (oxidized paint), GM (2 transmissions, broken pulley, and lots more), Mazda (brand new, faulty fly wheel, radio buttons didnt work, just for starters), Mazda Truck (peeling paint, defective cyl rings), Kia (CAM shaft placement recall), Hyundai (rear driver ABS failure@40K), and Im sure Im forgetting something. Aside from our high-end Kia and Hyundai models, I can't say anything good about treatment at the dealer service centers for the other cars, or their dealer's ability to fix things on the first try..
Even if there were enough service centers, the experience is still by far the worst I've experienced in my life. Though I would admit that if the wait wasn't 5 weeks for an appointment, I wouldn't be as disappointed at the unsuccessful service attempts.
That has not been the experience in my area. Appointments are typically available 2 to 3 days out. And the mobile tech has arrived on solved my issues on the first visit, every single time. So, while I don't doubt there are issues out there, basically all automakers are reporting issues. People are reporting that it takes weeks or months to get common parts from major automakers right now, and service is taking weeks or months on issues that used to take days.
I had bad experience (15 services in total in the first year) with Tesla, stuck it out and made them pay for all the fixes. They used to put parts on the ground and service people would trip over them and scratch them and then try to put scratched parts back onto the car. The service manager said because of me they started putting the parts on racks instead of the floor. It sucked for the time it was in getting fixed, but worth the wait and headache, Tesla Model X is second to none!!!!!!
This is why I'll never ever give up my old vehicles older vehicles you can fix yourself these new cars you can't touch them which means it's going to cost you a lot of money when they break down.. and they will break down at some point..
That and have you seen the price of new cars? I do all my own work. I bought a new car in 2018 and won't make that mistake again. I bought the service contract and extended warranty. The dealership told me it will be $200 to scan the OBDII and if it's under warranty they will credit me. I told them no thanks, it turned out to be a $30 part that even my mom could change herself. I'm with you. I'm sticking to the older models.
@@michaelcrossley4716 you're so right my friend that's how I feel as well I'm never buying a new car never when I buy a older vehicle my van camper van is a 1995 if you'll ask me for 20 years and I'm loving it and I take care of everything myself
Ehhmmm, you do know the logical fallacy of that statement, right? For you to have an old vehicle, someone has to buy it new. There are millions of cars every year that simply reach end of life and get scrapped. The idea that the world can use and drive old vehicles forever is obviously not realistic.
@@redbaron6805 that's true and false depending on your point of view I've never brought a new vehicle in my life don't ever plan to.. every week I've had I bought used and kept them for like 10 15 20 years each which allowed me to be debt-free not to mention have a lot of freedom because I don't like car payment I don't like people to General anyway at least people are having 78 years car payment and having endless car payment buy a new car and keep it for two years exchange it for another new one every other year like a phone cell phone and you slay finish made up the other car yet that don't make sense to me. Like I said like I said each to their own but like I said before I'll never ever ever buy brand new car never.. in fact if it was left to me most car dealership to go bankrupt because I won't be buying a new car dealership a bite from a person on the street and I text you all that the car is a fursona this way doesn't give me much problems which they don't so I'll be lucky so far..
@@skapunkoialternativeliving6522 I'm not saying you are not making a smart decision. You are. But, lets face it. For you to make that decision someone has to buy those cars new. So, it is not a model that can be copied and replicated on a mass scale. But we also have to recognize one size does not fit all in this. There are people that don't have time to repair and deal with car issues. There are people like myself where it is simply not cost effective for me to work on my own cars in many cases. And there are downsides to owning old cars. New cars are designed and updated with the latest crash testing standards and safety equipment. Studies have shown poor people disproportionately die in car accidents vs wealthier people. The main reason is that wealthier people buy newer cars with the latest safety equipment and superior safety designs. So, there are some trade offs in driving older cars vs newer one's.
To show how basic maintenance is accessible for most other makes. The show was on the availability of shops, not necessarily the type of work done there.
This is huge. I bought a stop gap hybrid. Maybe the whole ev market will be a lil more mature in 5-10 years. But as for now I strongly believe it's still in it's infancy.
Hmm... Yes and no imo. The negativity talked about here is about Tesla's cars, but Tesla is not a car company (at least in the eyes of big investors). Tesla is a technology company that happens to sell cars with their technology, as opposed to a company like Ford, which is a car company that only developes some of the technology in their cars. Ford generates more sales and profit than Tesla from car sales, but Tesla is the more valueable company because their value is primarily in their tech, not cars.
The best maintenance is to not need maintenance. If 99% of Teslas don't need service then for millions of drivers it's perfect. But that 1% still exists even though it's a small fraction of owners, it's still tens of thousands of people. And their priority is still on scaling up as quickly as possible (they doubled their sales over a year while having chip shortages and 20% higher price from inflation) Accord to economics theory, increasing the price lower sales, meaning Tesla has so much demand and so little production compared to how many people want their cars that if they build them they will be sold (used Teslas sell at a higher price than new because you can get them in a week rather than the year long waiting list) I will be buying their compact car when it comes out (even though they are famously late)
I have been driving a plugin-Hybrid. In the EV mode the vehicle is super smooth. In ICE mode, the vehicles feels sluggish. But I am on the hook about the service
I own and love my Tesla. Yes, service is not a the level of other luxury car brands but I'm okay with that. They are innovators in hyper growth mode. I understand scaling is hard and know this going into the transition. I think most Tesla own have similar expectations. Most criticism come from non-Tesla people who want to see them fail. Tesla's tech is amazing. BTW, this Tesla is my second EV. I accepted lots of compromises on my first EV which was a 2015 KIA Soul. I'm planning on choosing an EV for my future cars. No oil changes, no tune-ups and the tons of other problems that come with complex internal combustion vehicles.
They're all determined to maintain a monopoly on maintenance. When they could solve the service centre problem through standardisation, open formats and making the tools/parts needed to fix their vehicles widely available.
I am very luck to have a Tesla service Center within 3 miles of my house and another within 10 miles. We have two Tesla and we hope we never have to make a service appointment.
Nearest service center to me is over 5 and a half hours away in another province. It's definitely a barrier to purchase for potential customers in my region.
Tesla will definitely have to invest more in more service centers as production continues to increase. It will take time. Ford has been building their network for a century. Tesla will experience many growing pains, but I think they will get there in the long run.
Very true. Also, Ford can dump their service responsibilities onto the dealers. Tesla can't, since they don't have dealers. And, besides my own family which has owned several Ford vehicles, I know far too many people that have had issues with their cars and service. My 2020 Ford Explorer company issued car had a complete transmission failure at 30k miles. Owners report having to replace their transmissions several times and waiting months to get their cars fixed. Fortunately for me, I just got a replacement vehicle and didn't have to deal with the issues getting it repaired.
Simple solution: buy an ev from another brand other than Tesla that have more physical dealerships/service centers.. Hyundai, Kia, Ford, Audi, etc etc etc. Heck even Jeep and Hummer now have ev's
That assumes all the dealers and service centers can service EV's. They don't. It assumes dealerships have better service, they do not. And that assumes Ford, Kia, Hyundai, GM and others don't have serious quality control issues with their cars including major fire issues and incessant recalls.
@@redbaron6805 my argument still stands with regards to the topic at hand; As in if the main concern is the lack of service centers, choose something other than Tesla. It's just annoying how people look at Tesla as the only EV choice.
@@AK-rx6hv You are partially correct. Just because a dealership sells a certain brand, doesn't mean they will support everything from that brand. Not every Nissan dealership can support a Leaf. My father in law had a high end Mercedes. Only select dealerships could service that car, and then only on certain days. GM just bought out a bunch of Cadillac dealers that refused to transition to EV's, so GM bought their franchise license back and the dealership stopped selling Cadillac's. So, while you have a point, it is not quite that any dealer with a logo from a manufacturer can service all of their vehicles.
There is an alternative model too in my home country India Mahindra and Mahindra sells it's XUV 700 model with online booking and dealers only deliver the car and support it's service this is done because a previous cars price's were marked up A lot by dealers
DISAGREE. I’ve had a Tesla since 2015 and almost always receive a loaner car and the best service. I adore my Tesla and would give their service an A+.
Same here. Had no issues at all. Tesla has always gone above and beyond on my car. Add in the convenience of mobile service and they are by far mountains above the experience from most dealers out there.
Never had a problem at service center. A rattle from passenger seat was fixed with NO complaints!
2 года назад
saved a ton of $ on Tesla... by buying a corolla hybrid; or Prius, RAV (or yet to be introduced) Lexuses primes if one wants 4wd and plug-in... or blue Z06 like Rich has, that's much more fun to drive in corners.
We have a 3 and a Y both standard range. I’ve gone into service centers twice in two years. While tesla has come out to fix issues about 3 times now. Best cars ever. Recalls over the air - so you don’t have to take the car in for most recalls. Also All the TIME I have saved from being at the mechanics tune ups and oil changes or gas station pays for itself 10x over an ice car.
I really do wish Tesla would put a service center in Augusta Ga. We have a ton of vehicles here and it would be smart of them to invest in service centers.
@@tcu1099 as long as tesla is till overwhelmed with demand , quality issues will still remain. And , their service will still be horrible. Why do you think elon is investing so much into creating more giga factories as quick as possible? I just hope they get their sh!t together soon. It's getting old
@@doritosicecream2820 watch your mouth. I’m not sure what country you live in but I’m sure your country receives usa tax payer aid or USA tax payer military aid to your country.
Ive had to go to service a few times because I had an early model 3 and they have been fantastic. Honda was terrible, things would break they wouldn't fix it, wouldn't know why it was broken, took forever to get to, wouldn't have the part. I will never go back to anything but a Tesla. They drive to my house and show up at my front door to fix most things its fantastic. My window randomly went down the other day and wouldn't go back up all the way (about an inch gap) until the next morning and it didnt do it again but they insisted on coming out to reset it even though I said don't worry about it we will wait to see if it does it again. So they came out and reset it anyway. He let me know why it might have happened and how to avoid it in the future (dust and dirty may have tripped up the object sensor, I didnt even know my windows had an object sensor!). the one thing I do here, is that not all Tesla service centers are equal in quality. I am very lucky mine is fantastic. But right down the road on my husbands Honda we had 4 tires replaced. 2 years later and 3 Honda visits and other service center visits we get the RIGHT GUY who could figure it out. One of the tires that got put on our car was a SMALLER DIAMETER and it was tripping up the sensors. Are you kidding me? I had to sell the car so I needed to Clear out the error. Could not believe that, two service centers that couldn't figure it out for two years.. one Honda and one independent. This is an issue for every car place not just tesla. You need talented people.
I owned a Model S for 5 years and I've completely sworn off the company. I suggest everyone do the same, especially since things have gotten worse, not better.
I have owned a Model S for 6 years and have had no problems at all with the car nor the service at Tesla. I recommend anyone get one. So, your experience doesn't reflect the experience of all owners, or even more than a small minority.
I live in Western Montana. For purposes of obtaining Tesla service I might as well live in Patagonia...or... maybe the service would be better there! The problem is the Tesla App ... which is bad enough by itself (by far the worst app I've ever encountered) but it's issues are hugely compounded by Tesla's strict rule that service appointments MUST BE MADE THROUGH USE OF THE APP. It is utterly amazing that a man who could build a car as excellent as Teslas are, who could build a satellite system for cellular phones, and who could launch successful space probes, all essentially from scratch.... can't get a decent App designed and put in place for his cars - along with service protocols that are smooth, convenient and useful. I love my Tesla. I've owned Porches, Corvettes and many other performance cars and the Tesla is superior to any.... to all of them. If that weren't so I would have the car up for sale tomorrow because of the incredibly poor service. Mr. Musk, you should not only be embarrassed, but apologetic. Better yet.... get serious about making Tesla service useable, manageable, quick and productive. At the moment it is a huge ugly sore oozing puss from the middle of your forehead.
No one does service like CAT. Their dealer model and service is amazing. When equipment goes down 90 percent of the time we have parts and repairs the next day. They come to you for repairs and maintenance and have rentals if needed.
I'm going to call out Ford for being TERRIBLE when it comes to service. I have had to wait 2+ hours multiple times for an oil change alone. However Tesla works very hard to give away their first mover advantage. Tesla service comes up like every other earnings call. They have the money to rectify this over night but they dont see it as a problem which will be their downfall as other companies learn to walk the EV walk.
It is so wrong how they treat rich rebuilds and taking away his referral roadster he earned He's really helping them with their cars and getting people interested
ib iro nah they're technology will be years behind and subsequently range acceleration durability and safety will be much worse and over the air updates won't be able
![YoungBoy Never Broke Again - Missing Everything [Official Video]](http://i.ytimg.com/vi/dTYeMZGzOzw/mqdefault.jpg)
9:15 “lucid only has 15 service centers in North America so far” that’s one per car they have on the road 😂
Well that’s convenient, if a customer needs a service it’s got an entire dealer for themselves. 😂 JK.
Lol
@@discoverlight facts 😂
@@discoverlight Lol
The
I saved a ton of money on my Tesla service by being too poor to afford a Tesla.
...me too. Still stuck with my 30yr old daily driver, which has never been to a dealership for repairs, only consumables.
saved a ton of $ on Tesla... by buying a corolla hybrid :D
You also never need to change the batteries.
@@AudiTTQuattro2003 What is your DD & where is it driven? Are you the OO?
@@heritageimaging7768 yes you do hybrid batteries break down too...
I got my Model Y in November 2021. Service Center told me said they can’t diagnose my extremely loud heating pump because “every car is different.” It’s definitely not the same experience compare to MB or Audi or Volvo. I know two of my friends canceled their orders. One of my friends received car with cracked bumper.; she decided not to pick up and Tesla canceled their order and asked her to re-order with raised price. And after that no response. I don’t think Tesla cares about their individual customer.
They don't need to care, there are a ton of fools out there ready to buy in your friends place.
Lexus dealer experience > Tesla garbage service. My Lexus dealer ALWAYS has loaners available. Even if the appointment is for just 2-3 hours.
Friend ordered Model Y, received it but it wouldn't start. Service came and took the car back and they waited another month to get their car back. It still does not start properly like a new car should. They have taken it back a few times. Now, they are considering getting rid of it. It's like a lottery. You might get lucky and not get a dud.
Tesla does NOT care. I sold mine after 20K miles, too many BS issues so annoying
A relative of mine got into the Elon fanboy hype and got a Tesla. He told me it was the worst economic decision he has ever made. It arrived with plenty issues and Tesla Service just didn't care.
Yes, the dealership requirements in state laws are bad. No, getting rid of them will not solve the problem of bad service before or after the sale. Amazingly, if you drive a car so cheap to you that it’s not a big deal, you find the car business is just like other businesses.
The problem is the cost of entry for any business today which keeps down competitive pressures. All the employee and consumer “protections” have been weaponized to keep out competition. Ironically, it’s reached a high point when the better solution (independent reputation sources) is maturing.
Something that makes sense.
Barrier to entry is to high, something that has always ruined competition in anything
I am excited for the EV future and I think Tesla is leading the way as a whole. However, I can't bring myself to spend $45k-$65k on a vehicle knowing there are still quality control and service issues. I'll stick with a legacy auto maker for my first EV purchase and give Tesla the time to sort out their shortcomings.
My thoughts 💭 exactly.
My thoughts exactly.
Totally agree. It’s the service aspect of me that keeps me away from Tesla.
agree wholeheartedly. that's why I own Tesla stock but drive a Toyota. I believe in Tesla's long-term prospects, but I need a reliable car for my day to day.
@@Chessmapling My line of thinking too
They call them Stealerships for a reason. Especially bending over customers with dealership mark-ups.
Let me go ask my manager about that...
The downside of that is Tesla will never have the coverage that dealers can provide. Not an issue if you live in a major city but for rural & small city customers that's going to be a problem.
@@Avantime They can charge at home like any other EV.
@@foam27 I'm not talking about charging, I'm talking about service and repairs.
FIGHT FOR RIGHT TO REPAIR!
Sounds great, but get ready. If you fix your equipment outside of there network, your warranty will always be cancelled.
@@tira2145 good luck for them to prove that your repair ruined the car. There's a reason for the Magnuson Moss Warranty Act
You have the right to repair, feel free to do whatever you like. Dont complain when you cant figure it out. Sorry, its not a lawnmower bro, these cars are very complex!
As other commenters have mentioned I find the lack of mention of state regs making it difficult for non-traditional auto companies to establish service and sales presence within their states as a regrettable omission. While I enjoy my Tesla very much I try not to be a "fanboy". However, CNBC certainly seems to cast any shortcomings in the worst possible light. I particularly noticed the comment about recalls without mentioning numbers of recalls to date that required either mobile or a service center visit. Many of the more publicized recalls have been resolved purely by over-the-air updates.
It is interesting that CNBC did not even cover the bit about being able to schedule service only through the Tesla phone app. Though I have been intimidated by that at first, the two times I've done this ( a damaged tire replacement, and a 12-volt battery change) turned out to be straightforward and facilitated by a prompt chat with a representative that could arrange the proper type of service, mobile in both cases.
It's true the major car dealers are major lobbyist in a lot of states that helps protect their territory. What it doesn't project though usually is getting your car serviced by a non dealer as long as it's documented. It doesn't invalidate warranties if properly documented in most cases.
I was wondering why the algorithm had recommended this video. I love my model 3, and haven't had any issues so far with service. It appears that CNBC is trying to spread FUD about Tesla. I even wonder if all these negative comments are from real individuals or bots...
@@antoinepageau8336 oh please don't do that. Please don't do the "my experience has been fine, so everyone else is lying" b.s. Just because you have had a good experience, doesn't mean everyone else who has not is making it up, being paid to "spread lies", or is a fake bot spewing fake complaints. There are people out here who have really had inconvenient experiences and unfortunate situations occur with their Tesla vehicles. Had CNBC been talking about Hyundai or Kia, or GM/ Ford, you would likely firmly believe any and all forms of demonization and ridicule of those brands. What makes precious Tesla any different?
@@jlcii Kia GM Ford and most traditional car makers purchase millions of dollars of ads from CNBC. TESLA gives the media $0. So yes I see clear bias from CNBS when it comes to TESLA and probably any other situation where revenue is involved.
PS I bought my Tesla following recommendations from three existing owners in my neighbourhood. I guess our collective experiences don't count either...
I have thoroughly enjoyed my Tesla service experience. I particularly appreciate mobile service, which is an incredible convenience and time saver. My new General Motors product, on the other hand, requires frequent visits to the dealer and hours of down time without a loaner or transportation.
Good video. Nice to see Rich Rebuilds on CNBC 😁
I’ve had the Mobil service and the taken my Tesla into a service center. I definitely prefer the mobile service. It’s AMAZING! However, taking it into the service center wasn’t any worse than taking my Mercedes in for service. So, I would still give Tesla the edge.
Same experience here! They literally fixed my car in my sleep! Didn't even have to get up to unlock my car. Just did it through the app.
SO convenient!
How much tesla paid for that comment? Its common knowledge that Tesla has paid huge army of interet bots to say good things about tesla and downplay other cars. Tesla is EA of car makers.
@@markoliimatainen2565 LOL. Actually we Tesla owners just love our Tesla’s!
@@markoliimatainen2565 #DontBetAgainstElon
Tesla service differs greatly by area. Owners and fans in the Northeast are in revolt over poor service. See recent RUclips videos by _RichRebuilds_ and superfans _NowYouKnow_ for examples.
Rich is a great guy! He knows what he’s talking abojt
Tesla giving Rich the middle finger was a bad move... that dude has driven so much business to Tesla... i love my Model Y, but hate Tesla as company. Great car, garbage company...
Imagine Elon Musk of our time saying, I have realised the value of money, it's tremendous. Money is magic. I'll take all I can get, I hope I never miss a meal again. I've been dead broke so many times.
Musk has left an amazing legacy Tesla and even on Cryptocurrency
It's strange how people talk about all the profits, they've been making through trading of bitcoin, while am here not making any profit at all. Please can Someone put me through on the right path or at least tell me what I'm doing wrong?
@@ebonicalbert5711 Same here, My portfolio has been going down the drain while I try trading,I just don't know what I do wrong.
Cryptocurrency trading is really profitable and in order to achieve success, you'd have to keep emotions out
@@oscarkelly3378 Trading is tough and even the best traders have substantial losses along the way
Tesla needs to provide specialized outside mechanics with repair information as it should be illegal that you can’t get your car serviced where you want.
All EVS need to let go of their ego and start a conjoined service center...easier for them to spread out and share the cost.
You don't run a business do you.
Why the hell would Tesla help these struggling EV companies. They can barely sell 27 cars. 😂
@@ocampbell1954 at least those struggling EV start-up companies don't really have struggle on their EV build quality
@@ohongho When you're selling less than a 1000 cars i would hope you don't have problems with build quality. They're worry about bankruptcy trying to manufacture and scale. Lucid, Rivian, Ford, etc will file for bankruptcy soon by the way.
@@ocampbell1954 Ford? Are you serious my guy?
3/4 of Teslas ever sold were sold in the last 3 years. Cars usually don't need major repair within the first 3 years. In 5 years from now though...
@Skynet check out the warranty of the tesla battery before making any unfounded statements.
@Skynet Except, literally everything you posted is false.
1. A battery replacement is not the cost of a new car. That claim is absolutely false.
2. You can NOT run a Hybrid without the battery. That will damage the Hybrid system on the car and Honda and Toyota specifically state that your should absolutely NOT run the car without the battery.
3. Honda has already released a VTEC hybrid in the past, that is nothing new.
Electric cars are a lot more simpler designs compared to combustion engine cars and maintenance is a lot lower and cheaper. No gears, oil changes, and more straight forward heat management system centralized around the battery (heat is the main cause for all issues in anything) So there's no need to build out even 1/4th of those Ford service centers. It's still exposed to the elements so most of the issues will be peripheral (body and paint details and repairs) There are Teslas around for 10 years that can allude to this. We owned our Tesla for around 5 years now and our main maintenance cost is by far window wiper fluid.
@Red Baron they are not wrong; it was in the news in the auto world when a social media post of a man blowing up his Tesla because he reported that the battery cost was $21,000. The truth is that a comparable value vehicle like BMW 7 series cost just has much to replace a trans or engine.
Tesla Service Centre swamped due to dire build quality and non existence QA checking. Coupled with a lack of spare parts means it'll get a lot worse (before and if) it gets better.
This is the beginning of the 1st wave of trouble for Tesla, and it's going to be a tsunami of a wave indeed
I have a Tesla and think this is a totally fair summary.
Maybe I'm spoiled with having many independent repair shops near I live, but I've never taken my car to a dealership for maintenance. I guess that is a major issue with new cars that's similar with Apple, where new cars are becoming harder for owners and independent shops to repair them.
Exactly. I never take my car to a dealer for service. Too many other good options right around the block from me that have much better pricing and no problems doing routine maintenance and minor repairs. Dealership profits are generally in the shop department not on the sales floor
Micah: Agreed. It's great in the modern era having lots of options from small shops which offer good service for maintenance, AND cars are generally so reliable that major service / problems generally aren't needed for a long time (like a decade), with the typical sedan driven under 10K miles a year.
Why put up with the cost, hassle, and general inconvenience of the dealer (location, being busy, crowded, etc), if you don't have to AND you can save money for ordinary maintenance?
Major recalls would be an exception, but with quality car brands, there aren't very many major recalls.
Tesla’s ownership experience is terrible. Never making that mistake again. Learned my lesson.
ya elon is a scam artist
My Tesla was rear ended last autumn.
Through my insurance company I booked service with a 3rd party repair shop recommended by Tesla.
They ordered the parts which took 3 week.
When all the parts were available I dropped the car off and could pick it up within a week. In that time, my insurance company paid for rental/cab service.
The only time I went to the Tesla service center was to adjust a misalignment of the right beam camera.
They paid for uber rides there and back (basically 3 $50 vouchers).
I could see the status in the app while they were working on it and could pick it up the next day.
One benefit of electric cars, like Rich said, is you need much, much less maintenance and repairs than ICE vehicles. No oil change, gearbox issues, rusted exhaust etc.
I do agree that they should build more service centers, but many of the points about 3rd party repair shop availabilty seems outdated or perhaps it's just in the US? I live in Sweden and my lovely model 3 is American built!
This story is 5 years old, so hope its changed now. I got read ended, 5 days after receiving my model S. Waiting for a body part, the car spent close to 4/5 weeks at the body shop. It was fairly painful to see a new car sitting there. However, once I got that back I have only gone to their service center 2 times. Had couple of recalls addressed at home. I do have a toyota, which is 9 years old and the only time I have been to a dealership is during the required ones 10/11 times to be specific. All those times only for an inspection. So its hard to tell. But one thing is sure if tesla built an ICE car, i would be visiting the service lot more often. They do weigh iterative development and OTA flexibility over absolute reliability. Not a bad thing, but i am worried if i will be forced to upgrade cars as I do with a phone.
@@tvsriram77 Sorry to hear about that. Sucks when the car is new! The service level seems to be unevenly distributed geographically but it's definitely improved a lot. The main factor is that the quality of the vehicles have gone up. Especially 3 and Y. S and X have some finicky details like the door handles which I've heard complaints about but are otherwise amazing vehicles.
I for one use my car every day just for the joy of it and can go thousands of miles (like Stockholm, Sweden-Sevilla, Spain) still enjoying every bit. Never had that feeling or cofort with another car.
Having a good experience in service is the most important part for customer retention
I have owned my MODEL X since 2016. I love the TESLA Service from TESLA. My BMW and Mercedes service wasn’t as good. The media is gaslighting this service issue worse than it actually is. I waited 45 days for parts for my BMW X5 M-Sport series a year before the pandemic. Why is the media covering that BS? Because BMW bad service doesn’t get “clicks”.
More competition is always welcome….. it will make electic car adoption faster… but dealerships sucks way more than any other bad experience in vehicle ownership
Electric car adoption is driven by the governments, car manufacturers are literally not allowed to build ICE cars anymore
I use to hate on tesla for years. I own 11 cars and trucks. last year when gas jumped $5 gallon. We bought our first tesla model 3. It’s the greatest car I have owned to date. We put 40k miles in 7 months. It’s been an awesome car. I signed up for a cyber truck too
Greatest car you've ever owned huh? You must have bought some lame cars over the years.
Exactly! All these people hating have never even been in a Tesla or any EV. Why would every single manufacturer be trying to make them?
@@Kevin-cf8uu Dude...there making evs because governments around the world are pushing for them for so-called clean energy. The hate that your talking about is mostly because the mindset of people who buy teslas. "Game Over" "death to legacy auto makers". People don't want to be told what to do and what to buy. Me personally I don't care how a tesla drive or how fast they are. I just don't like the way they look and there just not a head turner. If you like them that's fine. Go get one and live life. But a lot of people like gas cars and don't want to switch. 3% of auto sales and a slow adoption rate reflects that.
@@herbertfreeman3767 you might be right. I took my tundra and f350 to get oil change today. Cost me $350 and 4 hours of my time. I was paying $200-$300 a day in gas. I saved so much money in maintenance and time. Tell me how lame I am when u go for your next oil change or brakes🤣
@@tnguyen777 I never called u lame. I said u must have had some lame cars if a tesla is the best car you've ever owned. As far as oil changes I change my own oil. Even if I didn't taking care of something that u love shouldn't be a hassle. Like washing and waxing ur car. Do u count how many gallons of water u use and how much the wax costs? What about tires? Evs wear tires down faster than ice. Are u counting the cost of that? What about insurance? U pay more in insurance than a normal gas car are u counting that? I'm willing to bet that u don't mind paying extra for insurance and for tires because you in love with the tesla. That's how a lot of people feel about there gas car. And they don't mind like u don't mind. And let me say this. Tesla is not a unique car. There are people that have classic or super cars. Corvettes and Lamborghinis. Cars that u don't see everyday. Cars that people pay money to see at car shows. U see teslas everyday dude. Nothing really special about that car as far as looks. People don't give them a 2nd look. And that's with just 3% auto sales. Wait til they start increasing. U will see them everywhere. Nothing special about them dude. Come down to earth. That's why I said you must have had some lame cars. Because if u had the right car...something that u love and you get a lot of compliments from strangers. Something that u don't mind spending money and time on and u don't look at it as time or money wasted. U wouldn't be talking like that.
Toyota's approach to hybridize/PHEV all of their cars and then slowly transition to EVs is the smart incremental approach. The infrastructure for EVs is no where near where it needs to be to make EVs mainstream. People who live within urban city and have to park on city streets don't have access to charging like someone who owns a garage. In addition, the charge time for EVs remains a huge barrier for many consumers.
Good point. Like Automatic Transmission take over manual’s dominant status, let AT keep improving and reduce problem by their own pushing, not by government execute order or subsidies. Government can’t shape the consumer’s choice by their own will. North America has self-sustainable oil and gas sources, and Lithium battery are made in China. And battery are more pollution and green gas emitting than gas engine.
@@apwang2436 I fully agree, when I was having a meeting with the battery engineers of an American Auto I stressed toys 4 the rich unless they let us repair the darn things they, agreed but ultimately said if someone messes it up the house will burn down & we can not risk the warranty costs. So yes EV's are government forced until solid-state batteries become.
@@apwang2436 Well they can. But it doesn't really work out well 😁
EV's work for the customers for which they work. That portion of the market is years away from saturation. In the meanwhile the infrastructure improves so that more addressable market is available. ICE went through exactly the same growth process. Their approach was to establish dealerships so they did not take on the financial pioneering sales in regions that did not have a large addressable market and/or ready or economic access to the otherwise waste product of gasoline. EV's have the leg up in this transition as everyone instantly recognizes the value of average speeds above 3mph.
I consider Toyota's move the start of a death spiral rather than being smart. Tesla, the Chinese and possibly a traditional like VW or Ford will have cracked the nut for selling EV's to the majority of the market before Toyota starts their move.
My wife and I went cross-country (10k miles round trip pulling a light RV trailer) in a Tesla the winter of 2018-2019. The only place we had to wait for supercharging was in Austin, TX, of all places. The Model 3 was still relatively new but it had accessed a ready market in the heart of oil country in a state that does not permit Tesla sales. In short, the addressable market for anything containing an ICE engine will be shrinking implying growth of any company in that segment will be at the expense of another.
@@mrhickman53 toyota is basically the biggest automaker in the world. America isn't the only market for Toyota remember
I like the fact Tesla sells their own cars direct to the customer, no dealership, no markups. The manufacturer quality will improve over the time, the services as well. This is a relatively new car manufacturer. I will have an electric car in the future and I’m thankful for all these customers who are paving the road for future user’s better experience and satisfaction.
Not good enough especially when your paying that amount of money.
@@kbram7363 well you got options but it should be electric.
Tesla still jacked up their prices by thousands of dollars during the pandemic. Elon claims the prices will drop back down, but that's unlikely unless sales start to drop
@@Briggsian Like any product I think people should only pay what they are worth. Even cheaper model 3s are definitely worth more than most any Toyota...
@@Kevin-cf8uu it costs significantly more to produce an EV than a comparable ICE vehicle, which is why we've seen so many government subsidy programs to lessen the cost to consumers. It's interesting that Elon is now against government subsidies and credits for EVs now that many of their vehicles no longer qualify for them. Guess he doesn't want his competitors to receive the same opportunities and advantages that his company enjoyed for years.
Got a mobile service one time in Australia. That was great! and had to take the car to a service center one time - Again no different to dropping the car off to a dealership for service. I'll give Tesla the edge as well knowing I don't have to also take my car in for service every 3-6 months.
Tesla should not ignore this. People are complaining alot
I had a Mercedes ml 350. The transfer case ran dry and was ruined. No way for me to check the fluid level. It took 2 months to get a new case and cost $4000. Replaced it with a model y. Couldn’t be happier.
Same here, but with my Ford and somewhat different issues
@@kjsdpgijn same vehicle developed a whirr sound at 80 mph. Dealer said it would cost $400 to figure out where it was coming from.
"Recalls often have to be dealt with at a brick and motor Tesla service center" Didn't Tesla just perform a recall to 817,143 vehicles by performing over the air updates?
Can't do that with hardware issues
It's a software update. No different than Apple fixing bugs. It's not the same as major recalls that other vehicle manufacturers have.
I don't want my vehicles connected to the internet.
Hacking is not far behind.
@@TheBandit7613 bro hacking existed a week into Tesla's release of their first car lol
@ChrisNVegas one of my list of fears (including silly fears) I have with newer cars, hence why I will never give up my older vehicles. I have decided to make my next vehicle purchase an EV, though.
They don't have to setup a dealer model but there needs to be a franchised service center setup, I would be willing to pay a convenience fee to use such a service center as long as it provided a better experience than the junky Tesla Service centers.
This would be my number 1 reason for NOT buying a Tesla. Amazing cars and great tech, but horrible quality control and terrible service is a hard no for me.
You forgot to mention water leaking into interior of 100k+ car
Except, the Tesla issues tend to be amplified and hyped way above reality, because they are the new automaker on the block, and there have been vested interests from dealerships and traditional automakers to see them fail, as they are completely disrupting their business models.
I have owned a Tesla for 6 years already, My brother owns one also. I have other friends, co workers who have one, and I have met quite a few people that also own them. Are they perfect? No. But people generally love them and have very few issues. They have the issues anyone would expect with a new automaker trying to scale up production, service and build up their entire operation from scratch. Add in the supply chain issues and the chip shortage, and they are going to have some issues.
But, overall my car, despite being 8 years old has actually been far more reliable than expected from a brand new automaker making its first mass produced car. Tesla service has been actually excellent in my area. Their prices for service are very reasonable, and they are the only automaker I have seen where parts will actually get cheaper over time, instead of more expensive.
I think that explains in a lot of ways Tesla owners satisfaction with their cars. They understand there are going to be some issues, and some of this is going to take time. Heck, traditional automakers have tons of issues every year, despite doing this for over a century already.
Agreed, I like the concept of a EV, I follow the tech and seeing how they have an advantage but, RIGHT NOW, NO way would buy one. If you ordered a Tesla, you could wait 3-6 months to get it, if not more. They can't even keep cars in stock, so what suffers, service. The demand is there but, the network is not really that good when it comes to service, or even Super charges where a lot of live.
I can drive 3-5 min from my house, there is at least 2-3 gas stations, the NEAREST Tesla quick charge location, is about 25 min away. This is common among owners who do not live right next to a big city. There is no Tesla service center even in my state.
There is also the fact, that it takes less than 5 min to fill up a car with gas, even with Super changers and if you are near empty, it could take 20-30 min to get to 50-60%, never mind full (80ish%)
Once Tesla has a serious competitor, cars around the same costs and stock availability for people with GOOD service that starts taking money out of Tesla's pocket, they will see the light, things will change quickly and service WILL get better.
Right now ? No one can touch them... and this will not change any time soon.
@@TheCoolDave But, you fall a bit into the fallacy of thinking like a combustion car owner. That is not how EV's work. They are charged, maintained and driven differently.
I just had Tesla service my car. I made an appointment 3 days out, they came to my house, fixed the car, and left. Service was literally far easier than driving my car to a local dealership for service.
There are multiple Supercharger locations in my area, but I hardly ever go there. I charge the car at my house. I don't have to go to a Supercharger to charge my car. But you have to go to a gas station to refuel your car.
The fact that you live in a rural state includes the reality of living in a rural state. I'm sure there are a lot of stores and dealerships that you don't have in your area.
People typically just plug in their cars at home. We don't drive to a Supercharger a couple of times a week and wait for the car to charge. That is something many combustion owners struggle to understand. Most EV owners just charge their car at home while they are watching TV, having dinner or sleeping. There is no wait required. The car charges unattended.
"with GOOD service that starts taking money out of Tesla's pocket" Except I think that idea is a fantasy. Who do you think will do that? Ford? GM? Hyundai? The Germans? Dealership service from most automakers is atrocious. Far worse than Tesla ever had.
So, while your situation is different in a rural state, keep in mind for most people that live in cities and surrounding areas, this isn't much of an issue.
@@TheCoolDave I agree with your assessment , I would continue monitoring and until the pros outweigh the cons. The good thing about waiting also is that the batteries will also get cheaper over time and/or will increase in range. Teslas demand is far too high so I doubt they'll ever reduce prices but they've been very consistent in increasing their battery efficiency and increasing range by 10-15 miles a year.
Depends. Some people love their Tesla. Owners who live in California who are close to service centers, a large mobile repair fleet, have access to super chargers will have the most ideal experience. Once you get out of California, owning a Tesla may not be as good service wise. The main issues are service centers are far, so getting in warranty repairs for batteries or motors could be a problem, problems with build quality can’t be resolved in a timely fashion, there are no Super Charger networks available so owners will need to be able to charge their Teslas at home or deal with slow chargers that take 10 or more hours to charge. People in those areas will see Teslas and any EV ownership as frustrating compromises.
EVs made by the Big Auto makers such as Ford, Toyota, Honda, BMW, Mercedes, etc may seem like they would be easier to fix since there are more service centers. But what doesn’t get reported is the fact that Big Auto is just starting their EV roll out. It doesn’t matter how many service centers they have if those centers are not equipped to service the new EVs. They need tech the special skills and special tools to do so. In that retrospect, I feel that Tesla even with their faults can fix EVs faster and better than any other EV company. It’s just they are expanding at such a rapid pace, they can’t keep up with demand for service.
Another thing that make repairing conventional cars vs EVs easier are 3rd party auto repair shops. Owners can often find better service at 3rd part Auto Shops vs going to the Dealer. My Dad worked for a local Auto Repair chain for over 20 years. He doesn’t like EVs because he thinks they are too expensive, they can only be repaired by the deale, and they take forever to charge if you don’t have access to high speed chargers.
I think when thinking of owning an EV, people should ask themselves? Can I charge it at home? Is there high speed charging where I live, can I afford the cost of the vehicle and the insurance which will be much higher than a normal car? Will I be able to accept issues with software and can resolve most of them on my own using online guides and forums, and when I need to contact support I will accept the fact that human customer support in anything isn’t very good these days because companies don’t want to spend much money on support reps?
I was thinking about getting a Tesla but I am unable to charge at home, there are no super chargers, there is only once service center in town, finally the roads in my neighborhood are so badly maintained that I think even the Aero tires are too thin to mitigate damage to the rims which are hundreds of dollars a pop.
You are a bit off there.
I live on the East Coast and there are multiple Supercharger locations and a service center 30 minutes away. So, being outside of CA does not mean you will have issues. But living in rural areas or fly over states could mean you could have some issues.
Also, the 10 hour charging time is pretty far from reality. Even charging on L2 chargers you would rarely ever charge that slowly or have the battery level that low. Most Tesla's would charge in less much less than hours even if completely empty, more like 6 to 8 hours. Typical charging to replace a daily commute would be closer to 1 hour.
You are however correct about the dealer networks. GM bought out and closed down a bunch of Cadillac dealers that didn't want to transition for EV sales and service. So, just because a dealer sells a brand doesn't mean they can service and support all of them.
I remember my father in law had a high end Mercedes. Only certain dealers could service that car, and then only on certain days.
"the insurance which will be much higher than a normal car". Not will be, could be. My Tesla cost me the same to insure as my Acura and my Chevy or less. It is not automatic that insurance will be higher.
"Will I be able to accept issues with software.." Software issues on electric cars are no a thing actually. I have owned a Tesla for 6 years already, and software was exactly zero of any of the issues with the car.
And Tesla doesn't have "aero" tires. They have Aero rims. The tires they use are standard tires although designed for Low Rolling Resistance. Those tires are not required however, they will just help with maximizing range. Tesla sells smaller size tires which are larger around the rim. It improves ride quality and range vs the larger tires and rims.
For a SMALL car company….I can’t blame Tesla and I appreciate all the effort they have made so far.
I don't own a Tesla but this is a big turn off for me. Customer service and reliability are important when you buy a car.
It's pretty bad when a "cutting edge" car company treats its customers much worse than my Subaru dealer does for my car costing 32k
@@Corgiking521 Subaru’s are pretty decent cars. Did I miss something
@@Corgiking521 Not even close to true. Subaru sold almost 600,000 cars in 2021..so much for your ignorant comment that no one really wants one. I drive a subie because I live in snow prone regions. Now....go get your bus pass.
@@MrJimheeren No. He's just a sad little boy living with his mommy
@@weirdshibainu Great cars. Best AWD system.
You forgot the gas cost for that much slower subie, that's ugly, lol.
I bought my first honda in 2011 determined to finally have a great quality car and service. 2 months in the driver's window was struggling. Brought it to the dealership 3 times. They sprayed the tracks and sent me on my way. Finally the window motor jammed as it was falling off.
I checked and indeed this was a build defect. Quality issues happen to the best of them.
Tracks? Tracks haven't been used for over 20 years. They all use window regulators, including 2011 Hondas.
I bought a new hrv 2016 and Driver side window most times you roll it up and it just pops back down anyway I’m thinking of selling
@@michaelcrossley4716 The regulator doesn't move the window. They use a motor to move a mechanical lifting assembly to raise and lower the window. That is typically the part that fails over time due to wear and tear.
I have a friend who has a new model Honda Civic, approx 2017, he's had many problems with it in his very unsatisfied.
Their channels in framed doors that could be considered tracks.
The "coolness" and excitement of Tesla has worn off when the reality of day to day living with an unreliable vehicle overshadows it. Tesla was like a new love.....the "love" wears off after a bit and day to day and all of the flaws start showing up.
It’s been like 14 years and they’re more valuable than the next several automakers combined. Weave whatever story you like, consumers and the stock market will carry on regardless.
@420KinK uh so you truly believe Tesla has a great service experience?!?!
@@bustex1 every experience is different just like with any car manufacturers. Because Tesla is the Brand everyone talks about and many people in this country are on the fence with EVs because it’s new technology but at the same time there are recalls on ICE cars every year. I know multiple people with Teslas and one 1 has had to get it serviced and still loves the vehicle. For every 1 person that complains about their experience there are 8 that love it.
@420KinK okay here this out. You bashed on this news report saying it’s lying. I asked if you believe Tesla has a great service experience then you said you don’t know? If you imply something is not accurate by saying it’s a lie how can one say you don’t know after asking you to elaborate?
@@myid9876543 What does the current stock market bubble have to do Tesla's atrocious service experience?
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There are platform where you can invest and they trade your money. Then pay you profit either weekly or monthly. That's investing.
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I also trade with Mr Edward , and I must say he makes money making seem a whole lot easier right now I’m a single parent and I pay the bills comfortably since I met Edward Jones he’s absolutely amazing and I recommend him the best
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That's why I'm waiting until a reputable brand to come out with an EV like Toyota before jumping ship.
I need a company with decades of experience in building cars.
Prius ?
Decades building combustion engines but brand new to the EV space and they have to partner with Subaru to do so... Tesla has decades of experience with EVs...
They did bz4x, by Toyota.
@@bustex1 It's a joint platform with Subaru. They didn't develop it on their own.
@@Kevin-cf8uu okay.
Always good to see Richie B!
I have had a tire repair by Tesla mobile service and had a recall repair at a service center and they were both great and easy experiences. Way better than the 3 months it took for Kia to fix my Soul's engine that blew out at 40K miles. (Kia did fix it though so not dumping on them, just really slow and long and bad communication from the dealer)
The 100k miles warranty came in handy huh?
I had simple fix in tesla and it took 6 months. With toyota, only few weeks.
When I fist got my tesla model 3 last September I got a flat tire in the first week. Tesla couldn’t fix it for two weeks. I called vip auto after 4 other places and they were able to fix it and put a new tire on for $450. They claimed it was some rare tire that just came out and are really expansive. That kind of sucked. Probably cheaper than what tesla would of charged. Sucked not having a spare. I haven’t bought a spare yet but I’m really considering it especially for Trips
The most expensive factory tire for your car is the Pirelli P Zero 20" 235/35R20 and that should be only $320-$360. The 18" &19" are less. Don't know why you paid $450
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you know discount tire will do that for you too rignt?
I'm surprised about that since Tesla road service normally brings you a loaner tire with a rim. They will swap out your flat with a spare, then after the tire is fixed or replaced, they will put yours back on the car.
But, there has been a tire supply issue due to the supply chain disruption, so it is possible tires were simply on back order if the tire needed to be replaced.
@@redbaron6805 I’m 100 miles from a Tesla service center. Which I knew going into it so As much as it sounds like it I’m really not complaining. Just bought it with the hope of it getting better in the future as I don’t plan to buy another ice vehicle ever.
@@jayrodathome I totally agree they can do better. Don't get me wrong. But they had to learn how to run while they were still learning how to walk. There is a reason why zero new automakers appeared on the market for decades before Tesla came along without going bankrupt.
They had to build out production on a completely new type of vehicle, meaning they couldn't rely on the combustion engine suppliers for many of the parts like engines and transmissions. They had to build a charging network from scratch. They had to build out service centers, battery manufacturing, distribution, etc.
It was a herculean task, and even Musk figured his chance of success was like 5%. It is nothing less than a miracle they survived. So, because of that, I look at them with a different perspective. I don't really expect them to have the seamless business model traditional automakers have had 100 years to figure out, not that all traditional automakers succeed there even today.
But, considering I'm driving a mass production prototype from a brand new manufacturer in the very early years of production, the car has been astoundingly reliable and I must admit, Tesla service in my experience has been nothing short of stellar.
Alll the information described in the video is so true. My experience has also been pretty close & tesla feels more like a responsibility rather than luxury. Great video
As cool as it would be to have a Tesla, the quality issues and this video is the reason why I haven’t bought one. I currently drive a BMW and the car is beautiful and there is no panel gaps. Hopefully they will improve.
Edit: Does my comment mention reliability? No it doesn’t.
Same here couldn't agree more.
If you don’t have an electric vehicle, you’re riding a horse my guy.
@@thtn1gguhJr straight up. Russia and Saudi Arabia provide much of the world’s fuel. The price is about to skyrocket.
Yepp, I would love to have a Tesla but there are still so many CONS than PROS and it's just not worth the hassle tbh.
@@danielordonez6528 and yet they have been sold out since launch. Unlike GM who doesn’t even sell EVs.
The horror stories of Tesla owners on their repair service keeps me from buying one.
Same here. I rely on my car to get to and from all my job sites. My Toyota Prius c has 171 thousand miles on it. The only repairs I've done aside from oil changes and tire rotations is changing one set of brakes, cleaning one set of brakes, 1 transmission fluid flush, changing spark plugs once and cleaning the Hybrid battery filter. No issues and still running like a charm. Not to mention the car brand new cost $21,000 and gets 50 miles to the gallon.
One day I will own are electric vehicle but until they are as reliable as some of the best Toyota vehicle, I'm not buying one
Look up the "availability heuristic"
The amount of water to make one car is enough to say, "STOP the production line!".
“That’s not true!” -Tesla fanboys
Our family own 2 Teslas, a Model S P85D and Model Y LR, all the service experiences we had were amazing, so much better than the dealership experience we had with our Audi Q5.
**Here is the fix to these problems** : Buy a Toyota or a Honda.
Genuinely annoyed by models like this. I know my car mechanic. I wanna go there and support him when my car has an issue. Having to rely on corporate-owned service centers is annoying and monopolistic! Be it Tesla or a franchised dealership.
You are lucky to have a good mechanic a lot of people aren't so lucky
Mechanics and body shops are allowed to work on Teslas besides the battery pack. That's a non-issue. Thing is, there's not really things to "service" on these cars. Long wait times are usually related to waiting on parts from collisions and whatnot.
A relative of mine got into the Elon fanboy hype and got a Tesla.
He told me it was the worst economic decision he has ever made. It arrived with plenty issues and Tesla Service just didn't care.
100% yes. I bought two Teslas and learned a lesson, a financial mistake no question. I would never do that again. Such garbage.
LOL it's like a cult. I imagine the tesla fanboys that think they're going to get filthy rich by buying shares in a company that's 50x more than the reasonable price, will be here any minute now to defend their dear leader.
@@InternetDude im gonna bet you have bought 0 teslas.
@@michaelcrossley4716 I imagine the Tesla bashers that have never owned one, never driven one and have no clue or experience of owning them will be arriving any minute to tell us about their 20 year old Toyota Corolla and how it is cheaper than a new Tesla.
Oh, right. No need to wait. He's here already...
@@redbaron6805 LOL I was expecting a lot more of you.
I've never owned a Tesla. I live in the Tesla capital (Fremont). I've driven them, rode in them and have plenty of friends who own them and many friends who work in the factory building them. They're nice cars. I don't worship them, however.
Tesla owners waiting for services are in the same level of masochism from the dealership as aspiring Ferrari owners trying to get their 1st Ferrari.
Exactly, the self flagellation attracts a specific personality.
Except, the typical waiting issues have been collision repairs, not general repairs. Early on, since Tesla's were made out Aluminum, few shops were equipped or qualified to work on those. The few that did were swamped with a long backlog.
Very few service issues have been subject to long delays, and people have reported countless cases of combustion engine cars waiting for parts for weeks or months due to the supply chain disruption around the world.
So, I think it is quite a bit misleading to claim this is somehow a Tesla issue, or is even that common.
@@redbaron6805 this here is so true. A huge majority of the hardware fixes can be done from your own house or workplace with mobile service. It's free under warranty too. But what makes tesla so great in this case is the software controlled vehicle. It makes a large majority of issues fixable by an OTA software update. Imagine having to take your phone to the store to get the latest update, or a bug fix. That's essentially every other auto company right now. People who don't really understand how great this is don't understand technology and how significant this is to the auto industry. Tesla will pave the way into the next generation, and everyone is hating on it. Watch 10 years later when everyone catches on will people start to credit it. Hats off to Elon for straight up doing things the way it should be.
@@DTT420 The software part definitely gives them a lot of flexibility to add features and keep the car updated. Traditional cars require you to buy the new model year if you want the new software and features. Tesla will upgrade your software, and even upgrade the entire computer on the car to keep it current. No one else does that.
Which means, you can buy a Tesla from 2012, and the interface will basically be identical to cars sold in 2022. No one else is offering anything close to that today.
@@DTT420 do you even drive a Tesla? V11 is a joke, most of the hyped up functionality remains in "beta", and the vision update made the "EAP" autopilot worse. OTA is only as good as the software being released. The car I had 2 years ago was better in many ways than the same car I have now.
TESLA is the best!! Can’t wait for CYBERTRUCK!!!
Bad quality, bad service, high price... no thanks.
Ford = Service Daily
The unusual smell that comes from the cabin is called "Elon Musk"
I think you mean Élan Musk.
Three Teslas in our house. Zero issues. With a million of them on the road its easy to find a dozen unhappy people. But thats the 0.1%.
There is a reason Tesla remains the highest overall owner satisfaction brands for many years running now. Thats an undisputed fact. If service were a widespread issue this wouldn't be the case.
EVERY brand on earth, electric or not, has LOWER SATISFACTION. Think about why that is...
Agreed. I have had mine for a year now and have had good or better service, reasonable time to receive parts etc and also maybe not the cheapest prices when getting a repair, but this is to be expected with the technology involved. Overall I would buy another straight away at this point
Echoes what I also posted. Everything else aside, how do you argue Service is a problem, with a brand that has the highest satisfaction ratings. And BTW, customer satisfaction is not a result of the "fan boys" - I knew little about Tesla until I ordered - my wife didnt know ANYTHING about Tesla, and now its her fav car. Build issues since 2018 are rare now. And I will be really surprised if Tesla issues (if we eventually have them) will be any worse than major problems we've encountered at lower milages with other vehicles we've owned including VW (to lengthy to list, would never buy again), Ford (oxidized paint), GM (2 transmissions, broken pulley, and lots more), Mazda (brand new, faulty fly wheel, radio buttons didnt work, just for starters), Mazda Truck (peeling paint, defective cyl rings), Kia (CAM shaft placement recall), Hyundai (rear driver ABS failure@40K), and Im sure Im forgetting something. Aside from our high-end Kia and Hyundai models, I can't say anything good about treatment at the dealer service centers for the other cars, or their dealer's ability to fix things on the first try..
Even if there were enough service centers, the experience is still by far the worst I've experienced in my life. Though I would admit that if the wait wasn't 5 weeks for an appointment, I wouldn't be as disappointed at the unsuccessful service attempts.
With Toyota, if I decide I don't like a dealer's service, there are 4-5 other Toyota dealers in my area that I can try.
That has not been the experience in my area. Appointments are typically available 2 to 3 days out. And the mobile tech has arrived on solved my issues on the first visit, every single time.
So, while I don't doubt there are issues out there, basically all automakers are reporting issues. People are reporting that it takes weeks or months to get common parts from major automakers right now, and service is taking weeks or months on issues that used to take days.
I had bad experience (15 services in total in the first year) with Tesla, stuck it out and made them pay for all the fixes. They used to put parts on the ground and service people would trip over them and scratch them and then try to put scratched parts back onto the car. The service manager said because of me they started putting the parts on racks instead of the floor. It sucked for the time it was in getting fixed, but worth the wait and headache, Tesla Model X is second to none!!!!!!
This is why I'll never ever give up my old vehicles older vehicles you can fix yourself these new cars you can't touch them which means it's going to cost you a lot of money when they break down.. and they will break down at some point..
That and have you seen the price of new cars? I do all my own work. I bought a new car in 2018 and won't make that mistake again. I bought the service contract and extended warranty. The dealership told me it will be $200 to scan the OBDII and if it's under warranty they will credit me. I told them no thanks, it turned out to be a $30 part that even my mom could change herself.
I'm with you. I'm sticking to the older models.
@@michaelcrossley4716 you're so right my friend that's how I feel as well I'm never buying a new car never when I buy a older vehicle my van camper van is a 1995 if you'll ask me for 20 years and I'm loving it and I take care of everything myself
Ehhmmm, you do know the logical fallacy of that statement, right? For you to have an old vehicle, someone has to buy it new. There are millions of cars every year that simply reach end of life and get scrapped. The idea that the world can use and drive old vehicles forever is obviously not realistic.
@@redbaron6805 that's true and false depending on your point of view I've never brought a new vehicle in my life don't ever plan to.. every week I've had I bought used and kept them for like 10 15 20 years each which allowed me to be debt-free not to mention have a lot of freedom because I don't like car payment I don't like people to General anyway at least people are having 78 years car payment and having endless car payment buy a new car and keep it for two years exchange it for another new one every other year like a phone cell phone and you slay finish made up the other car yet that don't make sense to me. Like I said like I said each to their own but like I said before I'll never ever ever buy brand new car never.. in fact if it was left to me most car dealership to go bankrupt because I won't be buying a new car dealership a bite from a person on the street and I text you all that the car is a fursona this way doesn't give me much problems which they don't so I'll be lucky so far..
@@skapunkoialternativeliving6522 I'm not saying you are not making a smart decision. You are. But, lets face it. For you to make that decision someone has to buy those cars new. So, it is not a model that can be copied and replicated on a mass scale.
But we also have to recognize one size does not fit all in this. There are people that don't have time to repair and deal with car issues. There are people like myself where it is simply not cost effective for me to work on my own cars in many cases.
And there are downsides to owning old cars. New cars are designed and updated with the latest crash testing standards and safety equipment. Studies have shown poor people disproportionately die in car accidents vs wealthier people. The main reason is that wealthier people buy newer cars with the latest safety equipment and superior safety designs.
So, there are some trade offs in driving older cars vs newer one's.
Can the subtitles be fixed? It started too late at 13:12.
Why would you bring up the number of oil change shop in a comparison with electric car? 🤔 Or do you not know that electric car don't need oil change.
It is probably because some oil change places do simple repairs also. But, it was a bizarre point to make to be honest.
To show how basic maintenance is accessible for most other makes. The show was on the availability of shops, not necessarily the type of work done there.
This is huge. I bought a stop gap hybrid. Maybe the whole ev market will be a lil more mature in 5-10 years. But as for now I strongly believe it's still in it's infancy.
My family is on our 3rd Tesla. We always had a great experience with Tesla service and our local service center.
What happened to the other two? Did they die a horrible death?
My boi rich on CNBC now I SEE YOU !!!
I love this negativity about Tesla. Hopefully it will keep the price low so I can continue to accumulate shares in the company
Hmm... Yes and no imo. The negativity talked about here is about Tesla's cars, but Tesla is not a car company (at least in the eyes of big investors). Tesla is a technology company that happens to sell cars with their technology, as opposed to a company like Ford, which is a car company that only developes some of the technology in their cars. Ford generates more sales and profit than Tesla from car sales, but Tesla is the more valueable company because their value is primarily in their tech, not cars.
Yes, and hopefully the lack of service centers won't catch up to their bottom line.
My thoughts exactly.
@@Dakid015 not a chance
The best maintenance is to not need maintenance.
If 99% of Teslas don't need service then for millions of drivers it's perfect.
But that 1% still exists even though it's a small fraction of owners, it's still tens of thousands of people.
And their priority is still on scaling up as quickly as possible (they doubled their sales over a year while having chip shortages and 20% higher price from inflation)
Accord to economics theory, increasing the price lower sales, meaning Tesla has so much demand and so little production compared to how many people want their cars that if they build them they will be sold (used Teslas sell at a higher price than new because you can get them in a week rather than the year long waiting list)
I will be buying their compact car when it comes out (even though they are famously late)
My model 3 is absolutely amazing. I’ll never go back, but the service has got to step up to keep pace with vehicle sales.
I disagree. The model 3 is not amazing. The build quality is poor. Other electric vehicles are superior in many aspects.
@@eydensayah5061 not on mine. Do you own one?
@@Seacai150 I have a '21 M3P. It's amazing ;)
@@foam27 I’ve never enjoyed driving so much. I drive ALOT more than I used to.
@@Seacai150 haha same, the fuel is cheap, the car is so damn quick and handles so well ;)
I have been driving a plugin-Hybrid. In the EV mode the vehicle is super smooth. In ICE mode, the vehicles feels sluggish. But I am on the hook about the service
I own and love my Tesla. Yes, service is not a the level of other luxury car brands but I'm okay with that. They are innovators in hyper growth mode. I understand scaling is hard and know this going into the transition. I think most Tesla own have similar expectations. Most criticism come from non-Tesla people who want to see them fail. Tesla's tech is amazing. BTW, this Tesla is my second EV. I accepted lots of compromises on my first EV which was a 2015 KIA Soul. I'm planning on choosing an EV for my future cars. No oil changes, no tune-ups and the tons of other problems that come with complex internal combustion vehicles.
They're all determined to maintain a monopoly on maintenance. When they could solve the service centre problem through standardisation, open formats and making the tools/parts needed to fix their vehicles widely available.
I am very luck to have a Tesla service Center within 3 miles of my house and another within 10 miles. We have two Tesla and we hope we never have to make a service appointment.
Nearest service center to me is over 5 and a half hours away in another province. It's definitely a barrier to purchase for potential customers in my region.
@@Briggsian I had to drive to the next province for service many times over the years, see my vids. I'm glad I dumped Tesla.
Yeah im not going to move from one place to another just to be near testla service center.. its beyond stupid
@@InternetDude didn't you think of this before your purchase?
Tesla will definitely have to invest more in more service centers as production continues to increase. It will take time. Ford has been building their network for a century. Tesla will experience many growing pains, but I think they will get there in the long run.
Very true. Also, Ford can dump their service responsibilities onto the dealers. Tesla can't, since they don't have dealers. And, besides my own family which has owned several Ford vehicles, I know far too many people that have had issues with their cars and service.
My 2020 Ford Explorer company issued car had a complete transmission failure at 30k miles. Owners report having to replace their transmissions several times and waiting months to get their cars fixed.
Fortunately for me, I just got a replacement vehicle and didn't have to deal with the issues getting it repaired.
Simple solution: buy an ev from another brand other than Tesla that have more physical dealerships/service centers.. Hyundai, Kia, Ford, Audi, etc etc etc. Heck even Jeep and Hummer now have ev's
That assumes all the dealers and service centers can service EV's. They don't. It assumes dealerships have better service, they do not. And that assumes Ford, Kia, Hyundai, GM and others don't have serious quality control issues with their cars including major fire issues and incessant recalls.
@@redbaron6805 my argument still stands with regards to the topic at hand; As in if the main concern is the lack of service centers, choose something other than Tesla.
It's just annoying how people look at Tesla as the only EV choice.
@@AK-rx6hv You are partially correct. Just because a dealership sells a certain brand, doesn't mean they will support everything from that brand. Not every Nissan dealership can support a Leaf. My father in law had a high end Mercedes. Only select dealerships could service that car, and then only on certain days.
GM just bought out a bunch of Cadillac dealers that refused to transition to EV's, so GM bought their franchise license back and the dealership stopped selling Cadillac's.
So, while you have a point, it is not quite that any dealer with a logo from a manufacturer can service all of their vehicles.
There is an alternative model too in my home country India Mahindra and Mahindra sells it's XUV 700 model with online booking and dealers only deliver the car and support it's service this is done because a previous cars price's were marked up A lot by dealers
DISAGREE.
I’ve had a Tesla since 2015 and almost always receive a loaner car and the best service.
I adore my Tesla and would give their service an A+.
It seems Tesla is very hit and miss with service.
Same here. Had no issues at all. Tesla has always gone above and beyond on my car. Add in the convenience of mobile service and they are by far mountains above the experience from most dealers out there.
Nice video.
Never had a problem at service center. A rattle from passenger seat was fixed with NO complaints!
saved a ton of $ on Tesla... by buying a corolla hybrid; or Prius, RAV (or yet to be introduced) Lexuses primes if one wants 4wd and plug-in...
or blue Z06 like Rich has, that's much more fun to drive in corners.
We have a 3 and a Y both standard range. I’ve gone into service centers twice in two years. While tesla has come out to fix issues about 3 times now. Best cars ever. Recalls over the air - so you don’t have to take the car in for most recalls. Also All the TIME I have saved from being at the mechanics tune ups and oil changes or gas station pays for itself 10x over an ice car.
I really do wish Tesla would put a service center in Augusta Ga. We have a ton of vehicles here and it would be smart of them to invest in service centers.
Apple also has poor service but both apple and tesla have many extreme fan.
There's an Apple Store 15 minutes away from me. You can also get repair locally. I thought Tesla would've had more options though. Super weird.
@@tcu1099 as long as tesla is till overwhelmed with demand , quality issues will still remain.
And , their service will still be horrible.
Why do you think elon is investing so much into creating more giga factories as quick as possible?
I just hope they get their sh!t together soon.
It's getting old
Extreme fan are 100% american because is the last thing that's made in the US
@@doritosicecream2820 watch your mouth. I’m not sure what country you live in but I’m sure your country receives usa tax payer aid or USA tax payer military aid to your country.
@@kbram7363 Why are you so upset? He is totally wrong. Most Teslas are made in China not the US.
Brought to you by Gm and Ford. Main sponsors of cnbc
The issue of lack of service stations is state governments
PRECISELY
Cnbc does not make money from tesla? 👍
Ive had to go to service a few times because I had an early model 3 and they have been fantastic. Honda was terrible, things would break they wouldn't fix it, wouldn't know why it was broken, took forever to get to, wouldn't have the part. I will never go back to anything but a Tesla. They drive to my house and show up at my front door to fix most things its fantastic. My window randomly went down the other day and wouldn't go back up all the way (about an inch gap) until the next morning and it didnt do it again but they insisted on coming out to reset it even though I said don't worry about it we will wait to see if it does it again. So they came out and reset it anyway. He let me know why it might have happened and how to avoid it in the future (dust and dirty may have tripped up the object sensor, I didnt even know my windows had an object sensor!). the one thing I do here, is that not all Tesla service centers are equal in quality. I am very lucky mine is fantastic. But right down the road on my husbands Honda we had 4 tires replaced. 2 years later and 3 Honda visits and other service center visits we get the RIGHT GUY who could figure it out. One of the tires that got put on our car was a SMALLER DIAMETER and it was tripping up the sensors. Are you kidding me? I had to sell the car so I needed to Clear out the error. Could not believe that, two service centers that couldn't figure it out for two years.. one Honda and one independent. This is an issue for every car place not just tesla. You need talented people.
I bought an model S with free supercharging. We need independent mechanics that specialize in Tesla and other EV’s.
I owned a Model S for 5 years and I've completely sworn off the company. I suggest everyone do the same, especially since things have gotten worse, not better.
I have owned a Model S for 6 years and have had no problems at all with the car nor the service at Tesla. I recommend anyone get one.
So, your experience doesn't reflect the experience of all owners, or even more than a small minority.
I live in Western Montana. For purposes of obtaining Tesla service I might as well live in Patagonia...or... maybe the service would be better there! The problem is the Tesla App ... which is bad enough by itself (by far the worst app I've ever encountered) but it's issues are hugely compounded by Tesla's strict rule that service appointments MUST BE MADE THROUGH USE OF THE APP. It is utterly amazing that a man who could build a car as excellent as Teslas are, who could build a satellite system for cellular phones, and who could launch successful space probes, all essentially from scratch.... can't get a decent App designed and put in place for his cars - along with service protocols that are smooth, convenient and useful. I love my Tesla. I've owned Porches, Corvettes and many other performance cars and the Tesla is superior to any.... to all of them. If that weren't so I would have the car up for sale tomorrow because of the incredibly poor service. Mr. Musk, you should not only be embarrassed, but apologetic. Better yet.... get serious about making Tesla service useable, manageable, quick and productive. At the moment it is a huge ugly sore oozing puss from the middle of your forehead.
Just bought my Tesla model Y
how did you afford it? 🥺
@@GonzalezJio it’s actually cheaper than other ice cars!!
Not to mention, their quality control
This is what happens why you apply Silicon Valley Startup Mentality to a Service Driven Industry.
Customers get treated just as bad as employees.
or you teach consumers to not expect having to be serviced to begin with by selling higher quality cars. Dealership models are a complete scam.
No one does service like CAT. Their dealer model and service is amazing. When equipment goes down 90 percent of the time we have parts and repairs the next day. They come to you for repairs and maintenance and have rentals if needed.
The vast marjoity of Teslas have no problems at all.
I'm going to call out Ford for being TERRIBLE when it comes to service. I have had to wait 2+ hours multiple times for an oil change alone. However Tesla works very hard to give away their first mover advantage. Tesla service comes up like every other earnings call. They have the money to rectify this over night but they dont see it as a problem which will be their downfall as other companies learn to walk the EV walk.
Maybe I gonna wait for Toyota EV
keep waiting, lol. Slow EV cars are depressing. --M3P owner.
Another hit piece from CNBC.
They can also blacklist your vehicle, or lock you out of the supercharger network when you buy used. It's a system that needs an overhaul for sure.
Then don't buy a Tesla... Buy another bev.
That's what scares me about Tesla, you never really own the car, you just get the use of it until Tesla decides otherwise.
It is so wrong how they treat rich rebuilds and taking away his referral roadster he earned
He's really helping them with their cars and getting people interested
I’ll pass. When Toyota or Lexus releases full EV I’ll buy
I definitely won’t, Tesla is way better. And was the first big EV brand in America.
This year. But the Toyota version isn't that exciting. It's like an EV version of the RAV4.
ib iro nah they're technology will be years behind and subsequently range acceleration durability and safety will be much worse and over the air updates won't be able
where did they get that service center map for tesla from because there are a LOT of service centers that were not showing a red dot on the map