Customer Service Quality Metrics That Actually Matter

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  • Опубликовано: 27 окт 2024

Комментарии • 10

  • @prasadkandra
    @prasadkandra 2 года назад +5

    Even the best customer service can not save poor product and service! So, build better products with capabilities that can really solve people problems and make their lives better.

  • @jennn96
    @jennn96 3 года назад +12

    Omg just what I needed and with CATS. Love it!

    • @Klausapp
      @Klausapp  3 года назад +5

      We've always seen it as a match made in heaven - surely it's not a coincidence that CSAT is an anagram of CATS? 🤔

    • @markdbydesign
      @markdbydesign 2 года назад

      😂

  • @jasminesotovasquez5817
    @jasminesotovasquez5817 2 года назад +2

    Thank your for the amazing video! Couldn’t be more clear and straight to the point!
    Is there any app or software you would recommend to do this evaluations on clients and CS agents?

    • @Klausapp
      @Klausapp  2 года назад +1

      This comment made us a bunch of very happy cats 😻Klaus is not just a cheeky cat who knows a lot about CS metrics - Klaus is also a customer service quality management platform that can help you with your evaluations. Go take a peek at klausapp.com 😼

  • @patricioporras824
    @patricioporras824 Год назад +1

    What gets measured gets done.

  • @arivalenzuela4643
    @arivalenzuela4643 3 года назад +3

    Nice !

  • @Florian_muse
    @Florian_muse 3 года назад +2

    glad I'm not a business major.