I am having enormous trouble scheduling my radiators. Firstly, I often get a message telling me the heating element is out of range, even when I have my phone touching the radiator! (Incidentally I have white radiators). Then, it either comes up with an error message when I try and add an element, or it just looks like it is trying to connect but then goes off and doesn't add the element. The whole reason I bought these radiators was because they were programmable, now that appears not to be possible. Also one of the things I liked about the radiators was the fact that they were independent of each other, hence I could programme them independently, for example, not needing the heating on in the bedrooms during the day. This seems to be impossible. I have tried to contact you via the email but it just took me to the Polish version of your website. Help please!!!
We are sorry about the problems you encontered while configuring your devices. Please contact us directly at service@termaheat.pl or via an online form: en.termaheat.com/node/164#complaint
I have just had installed five terma elements to an electrical radiator system,. The radiators hardly heat up at all and my property is freezing cold.... what is wrong?
In order to investigate this problem we need more information about your installation and device settings. Please contact us directly at: service@termaheat.pl
My heating element (TERMA MOA) also stopped working after a few days, the electronics seem OK but no heat - The retailer "VICTORIAPLUB.COM" seem unable to resolve it because they say the supplier (I assume TERMA) is not responding - This the third element failure I've had of TERMAs in 5 years (2 MEGS failed and 1 MOA failed) - Would suggest caution in buying these - Can someone from TERMA comment
The situation you report is unexampled, because our heating elements are characterized by a long and trouble-free working life. We will do our best to investigate and solve the technical problem as soon as possible.
@@Terma_Group I have emailed full details and video of the installation and fault to the retailer and to your Service Manager Team Leader in Product Management, Gdansk. My issue is that I have a new unit that has failed and nobody seems to want to do anything about it. I would welcome your further comment because from the retailer and manufacturer, I have a product and service that I cannot recommend.
@@Terma_Group Further to this, I have been supplying a lot of info to your Product Management team by email, you may be able to access this ref: [Complaint about the heating element] nr 6071. The MOA is correctly installed and operated in a dual fuel system. I have tested water temperature of my system when the gas-fired boiler is set to maximum temperature and it does not exceed 70C - Therefore, the 82C limit of the unit has, and can, never been reached.
@@Terma_Group Last reply on this is good news: Very helpful and rapid communication from Terma Product Team in Gdansk have offered a replacement. However the retailer unexpectedly and without any communication on the topic delivered a replacement today. So top marks go to Terma, but the retailer have been a little difficult to deal with though they have now replaced the faulty unit. I hope that Terma can use my experience and information to improve the their product reliability because their design and functionality is excellent.
My cowboy builder installed one of these. When pressing the clock button for the timer it just stays on 24/7. Never turns off despite the red button showing.
You can contact either the retailer who sold the product or our technical support. The best way to reach our tech support is to fill in the contact form on our website: en.termaheat.com/node/164#complaint
Exactly what's just happened to my new radiator. The element heated the radiator for about an hour then it cooled down and won't heat up again. No errors on the LED panel. 🤔
Thank you for your feedback. In order to troubleshoot this problem we need more information about your installation and application settings. Please contact the retailer who sold the product or our technical support directly at: service@termaheat.pl
Thank you for your feedback. For troubleshooting technical issues we recommend contacting either the retailer who sold the product or our technical support. The best way to reach our tech support is to fill in the contact form on our website: en.termaheat.com/node/164#complaint
Bonjour, le kit résistance Terma MOA peut être contrôlé par un contrôleur externe via un dispositif de mise sous tension et hors tension, par exemple une prise de courant intelligente (p.ex. du type Smart Plug Outlet) qui sera contrôlée par votre unité centrale domestique, votre thermostat ou tout autre appareil de contrôle. Le kit MOA "mémorise" de son dernier réglage et commencera à fonctionner avec le réglage de température précédemment reglé chaque fois qu'il est allumé. N'oubliez pas que dans le kit connecté au contrôleur externe, utilisez uniquement les paramètres de température (touches +/-) et renoncez à utiliser le programme automatique "2H".
I am having enormous trouble scheduling my radiators. Firstly, I often get a message telling me the heating element is out of range, even when I have my phone touching the radiator! (Incidentally I have white radiators). Then, it either comes up with an error message when I try and add an element, or it just looks like it is trying to connect but then goes off and doesn't add the element. The whole reason I bought these radiators was because they were programmable, now that appears not to be possible. Also one of the things I liked about the radiators was the fact that they were independent of each other, hence I could programme them independently, for example, not needing the heating on in the bedrooms during the day. This seems to be impossible. I have tried to contact you via the email but it just took me to the Polish version of your website. Help please!!!
We are sorry about the problems you encontered while configuring your devices. Please contact us directly at service@termaheat.pl or via an online form: en.termaheat.com/node/164#complaint
Did you ever get it to work?
I have just had installed five terma elements to an electrical radiator system,. The radiators hardly heat up at all and my property is freezing cold.... what is wrong?
In order to investigate this problem we need more information about your installation and device settings. Please contact us directly at: service@termaheat.pl
My heating element (TERMA MOA) also stopped working after a few days, the electronics seem OK but no heat - The retailer "VICTORIAPLUB.COM" seem unable to resolve it because they say the supplier (I assume TERMA) is not responding - This the third element failure I've had of TERMAs in 5 years (2 MEGS failed and 1 MOA failed) - Would suggest caution in buying these - Can someone from TERMA comment
I have raised a question on your Tech Support form as suggested below
The situation you report is unexampled, because our heating elements are characterized by a long and trouble-free working life. We will do our best to investigate and solve the technical problem as soon as possible.
@@Terma_Group I have emailed full details and video of the installation and fault to the retailer and to your Service Manager Team Leader in Product Management, Gdansk. My issue is that I have a new unit that has failed and nobody seems to want to do anything about it. I would welcome your further comment because from the retailer and manufacturer, I have a product and service that I cannot recommend.
@@Terma_Group Further to this, I have been supplying a lot of info to your Product Management team by email, you may be able to access this ref: [Complaint about the heating element] nr 6071. The MOA is correctly installed and operated in a dual fuel system. I have tested water temperature of my system when the gas-fired boiler is set to maximum temperature and it does not exceed 70C - Therefore, the 82C limit of the unit has, and can, never been reached.
@@Terma_Group Last reply on this is good news: Very helpful and rapid communication from Terma Product Team in Gdansk have offered a replacement. However the retailer unexpectedly and without any communication on the topic delivered a replacement today. So top marks go to Terma, but the retailer have been a little difficult to deal with though they have now replaced the faulty unit. I hope that Terma can use my experience and information to improve the their product reliability because their design and functionality is excellent.
My cowboy builder installed one of these. When pressing the clock button for the timer it just stays on 24/7. Never turns off despite the red button showing.
We are sorry about the problem you have described. Please contact our Service Team directly at service@termaheat.pl
My heating element has stopped working, the led display works but the radiator will not heat up. Any idea of what's wrong?
You can contact either the retailer who sold the product or our technical support. The best way to reach our tech support is to fill in the contact form on our website: en.termaheat.com/node/164#complaint
Exactly what's just happened to my new radiator. The element heated the radiator for about an hour then it cooled down and won't heat up again. No errors on the LED panel. 🤔
Thank you for your feedback. In order to troubleshoot this problem we need more information about your installation and application settings. Please contact the retailer who sold the product or our technical support directly at: service@termaheat.pl
Mine emits a constant high pitch electrical whine even when just in standby? Any ideas? Works fine, although the noise gets louder when turned on
Thank you for your feedback. For troubleshooting technical issues we recommend contacting either the retailer who sold the product or our technical support. The best way to reach our tech support is to fill in the contact form on our website: en.termaheat.com/node/164#complaint
Bonjour, est-il possible de connecter MOA sur un thermostat de maison piloté ? (Exemple google nest)
Bonjour, le kit résistance Terma MOA peut être contrôlé par un contrôleur externe via un dispositif de mise sous tension et hors tension, par exemple une prise de courant intelligente (p.ex. du type Smart Plug Outlet) qui sera contrôlée par votre unité centrale domestique, votre thermostat ou tout autre appareil de contrôle. Le kit MOA "mémorise" de son dernier réglage et commencera à fonctionner avec le réglage de température précédemment reglé chaque fois qu'il est allumé.
N'oubliez pas que dans le kit connecté au contrôleur externe, utilisez uniquement les paramètres de température (touches +/-) et renoncez à utiliser le programme automatique "2H".
@@Terma_Group 👍 c'est la meilleure réponse que j'ai trouvé ! Merci !
Qui mieux que terma peut vous conseiller sur terma !
Are there any online sellers in the EU?
Some of our Trading Partners sell online. The interactive list is available here: en.termaheat.com/where_to_buy
Do you have a USA retailer?
We are sorry, but currently our company does not offer products operating on American voltage.
Clear explanation and and groovy music.