For those who aren't aware yet, Banks are supposed to follow the directives given by law enforcement agencies like police, IT , courts etc. If there is a directive that someone's account has to be frozen, bank doesn't have any other choice. It cannot be unfrozen till there is a new directive from the same agency that had initially directed the bank officially to freeze the account. We can clearly see three things here. 1. The CSP didn't misuse the money. The money was deposited. 2. The police has asked the bank to freeze the account. Banks do not and are not supposed to know all the details of such directives. 3. The best bank can do is tell the customer to clear the issue with the implementing agency and arrange for that agency to direct the bank to unfreeze the account. Oko Sungkum, please change the title. Its not an SBI scam. You are doing a great job. 👍
Exactly. It's the customer's account that is deemed as fraud and frozen by the law enforcement agencies. There must be some valid reasons for the freezing of the account and it is the customer who needs to clear up with the law enforcement agencies. The real question that should be asked is why did the account get frozen? Was it used for some fraudulent transactions before this incident?
You are right. The CSP transfers the money into their account and gives the customer cash. They are not a bank. The reporter has not understood the issue proper and unfortunately, is badgering the lady. It's not their fault.
At first i thought SBI scammed its customer!!! @Globalwindow. The Title of the video should have been written differently. A poor comprehensive reader like me would presume a negative story of SBI before watching till 0:00 minute of the video. The title itself weights heavily on the reputation of SBI, which they, in recent years had been reinventing their already defamed customer relationship. What if the title be, "A fraudster scammed SBI CSC" This Could have saved my time from watching till the last minute of the video 😁. Else, all your efforts in reporting the truth are duly respected.
Great job GW 👍 N what kind of customer service point is thar when they can't giv the customers proper service. Better to close down if they can't able to solve the customers grievances.
@@nokalkr3622 Here, I am just viewing my thoughts according to how she talks. She might be screwed ofcourse but she could have talked in a little more decent way and that's what am just trying to say. If you think am wrong, it's okay.. I don't mind and instead I appreciate your concern towards my comment. ✌
A short message to all is never to do any withdrawal or deposit transaction from any outlet or shop through a third party app or channel, if you don't want to get in trouble like this. Please ask the operator to do your transaction from the proper KIOSK portal and ask for an online receipt for future reference
A catchy youtube title and thumbnail is very important because it makes the viewers want to click it. But if a channel posts misleading Titles and bait viewers into clicking it, the channel will soon lose its credibility. I think the title is misleading. Anyway good job Global Window, your journalism is always best because u are unbiased and u always makes it a point to show both sides of the story. Keep it up
This is the problem of customer service. Surprise to hear police are involving in freezing account especially Assam police is it legal for them to do so.Higher Authority should look into the matter and punished those fraud police personal if they are involving in this kind of matters.
Rather others are surprise some seemingly educated people still do not know that law enforcing agencies can freeze bank accounts!!!....It will be better to upgrade our knowledge instead of staying surprise.
I believe CSP when given licence to operate are also made to open a CSP current account which should be used by the CSP for all transactions happening through the licenced CSP, now if the CSP agent is using his\her personal account to transact for the customers then such mishappenings should be the liability of the licence owner. Infact the bank should revoke this CSP licence for not following the transaction agreement.
@@redminote-vb1xg, CSP kiosk services can be used by customers who bring ATM cards or if ekyc has been registered in their accounts for aadhar based transactions. Sometimes, CSPs get requests from customers who have neither. We can clearly hear her being asked and she confirming that there were just two transactions done through her account that day. That means its not the usual practice. Help comes at a premium sometimes. Its unfortunate that her help resulted in this mess.
If it's a genuine case then instead of going to CSP that particular customer can always approach his or her home branch and approach service manager along with application or write up a mail to the concerned team stating the date,time, mentioning the transaction ID and also attaching a screenshot shot image of the same because doing so with proof will resolve their problem at the earliest.
Good day all as we have heard the conversation between reporter and service assistant of SBI customer service point it would be much better for us to go direct to concern bank.thank you Global Window for the information
No need to blame on CSP or SBI BANK . She didn't used CSP PORTAL She used her personal Account like googlepay o phone pay at all. Better to verify her Account n customer Account
Sungkúm Aier ..I appreciate ur skill and job. How could the employee suffered without any genuine reason for 5,6 months..fraud account ,which and why..
SBI RBO should be held accountable. There are only 2 RBOs in Nagaland. I.e. Dimapur and Mokokchung which over see the functions of all CSPs of different BCs in Nagaland.
I heard the scam of sbi fraud account 4m past years...its like a virus creating problems to others just because of 1 or 2 making easy money. Usually they got the idea 4m cities like bangalore and Delhi. Police should call up CIB n caught that thief's.
Account de kon pera deposit investment kore sea deposit kora depositor hi fraud money hobo fraudulent activity person arrest korebolagea neki oooh Thankyou Sir for your channel support.
Dear Reporter, Though I am not in favour of any, I can clearly understand that it's not SBI Scam or CSP Scam as per the interview. The money was deposited into the account and no misappropriation. Any Government/Organization/Institution/individual, etc , when directed from any law enforcing agency issuing directives, no option is available with them and the concerned entity has to directly/indirectly approach and clarify from the issuing/enforcing agency. In this case, the law enforcing agency is the Police Department and not SBI CSP or whatever says through your title. "TITLE IS MISGUIDING AND MISLEADING" PLEASE CHANGE THE TITLE. Kindly be honest to oneself and respect others too.
As the interview went on I felt like the reporter didn't got the point. She said the transaction was done through her personal account via gpay as well as she paid him the amount in cash. That story ends there and it has nothing to do with CSP. The customer must be going through tough times but I think it's his sole problem to solve. Just my point of view according to the video
As per the speech in the video spoken by the girl, she has done the transaction through gpay/phone pay but no through csp account. So I would like to know from which id she has done the transaction.
I got scam too... withdrawed cash from ATM in nutun bosti area, the amount was deducted but cash never came out... waited for hours then complaint to branch.. but they were explaining what what and many procedures to go here and there Soooo, I taped out... I think they are all involved, losing us in procedures and processes
Its is better not to open SBI Account as will those who are using SBI account can close down because many better banks and good facilities are there better better than SBI.
SBI CSP is not doing enough, and they are still making unnecessary justification. Are they still gonna wait for another six months to let sometime happen? Many CSP here needs to be screen and evaluated again and this kind of CSP must be closed down.They don't care for customers they only care for their business! Purely business sided!
No no no... This office should require all depositors to produce Aadhar and Pan Card. This is a must for all bank transactions. 🎉🎉🎉🎉🎉🎉🎉 Just get a official bank account and stop using service points. 💸💸💸💸💸💸💸
@Global_window it is with earnest request, if your team could do a cover story on Dimapur-Niuland road construction, the common people are struggling to ply the road and most affected are those posted in Niuland who plys daily to attend office, It is to mention that the potholes are already emerging before the completion and most importantly, is there any time bound for completing the road? As it was started way before the election and the road is yet to be near complete or taking forever 😞 Thank you
We are MAD. People are blaming Assam police for putting on hold. Deposited amount will be safe by freezing or putting on hold system. Arrest the person registered for customers service outlet. Or arrest the person who is running this outlet.
CSP people should file a suit. They are not updating with progress of the case. If they push this, it wouldn't have taken this long. Since they have filed an FIR, they can take the matter to court and that way it can be pursued faster.
Cyber crime para asey itu. May b she did some transactions earlier who was directly or indirectly involved in some fraud case. And therefore, who so ever does transactions in related to that fraud person's account will be monitored and freeze their account. Example- if the vicitm did transactions with her family members then their accounts too might freeze.... Edit- According to my lil knowledge, both the parties are not in fault.
This channel and adona deserve to grow more than any other misa misi channel doing vlog on their daily life...bisi bal kam kuri ase public karni 👍👍
Very true 👍
Everyone cannot become one so let them do in their own ways. Just my opinion
@@IkatoSwu-de2js little knowledge is dangerous so think twice before u speak 📌
Everyone is good in their own way,like we also occupy space,in our different way.
For news channel they must have a certificate but they are using power In ter own
Best reporter Sir Sungkum Aier👌👍
Damn! This reporter is savage and straight on point. Very intellectual indeed.
Former DNSU President. Former President of tribal youth front and he also runs the Global Window. He is to the point as always
@@bendanglibalongkumer5256 oh I see... That's why he seems very intelligent and has a great personality. People like him make our Nagaland great.
Salute to the Reporter Global Window and the whole team❤❤
For those who aren't aware yet, Banks are supposed to follow the directives given by law enforcement agencies like police, IT , courts etc. If there is a directive that someone's account has to be frozen, bank doesn't have any other choice. It cannot be unfrozen till there is a new directive from the same agency that had initially directed the bank officially to freeze the account.
We can clearly see three things here.
1. The CSP didn't misuse the money. The money was deposited.
2. The police has asked the bank to freeze the account. Banks do not and are not supposed to know all the details of such directives.
3. The best bank can do is tell the customer to clear the issue with the implementing agency and arrange for that agency to direct the bank to unfreeze the account.
Oko Sungkum, please change the title. Its not an SBI scam. You are doing a great job. 👍
Exactly. It's the customer's account that is deemed as fraud and frozen by the law enforcement agencies. There must be some valid reasons for the freezing of the account and it is the customer who needs to clear up with the law enforcement agencies. The real question that should be asked is why did the account get frozen? Was it used for some fraudulent transactions before this incident?
Totally agreed👍 bro
You are right. The CSP transfers the money into their account and gives the customer cash. They are not a bank. The reporter has not understood the issue proper and unfortunately, is badgering the lady. It's not their fault.
Agreed. People should have knowledge regarding this...
Why she is using her personal account for transaction in CSP
Nagalaind is going to be lawlessness land, so sad. By the way, appreciate global windows for opening our eyes.
Excellent initiative from Global Window's Reporter , you are a every inch a Man. 👍💪🙏
At first i thought SBI scammed its customer!!! @Globalwindow. The Title of the video should have been written differently. A poor comprehensive reader like me would presume a negative story of SBI before watching till 0:00 minute of the video. The title itself weights heavily on the reputation of SBI, which they, in recent years had been reinventing their already defamed customer relationship. What if the title be, "A fraudster scammed SBI CSC" This Could have saved my time from watching till the last minute of the video 😁. Else, all your efforts in reporting the truth are duly respected.
Whatever it's 1 rupees or 2 rupees we must fight
Yes because every single penny counts 😢
Yes,
Great job GW 👍
N what kind of customer service point is thar when they can't giv the customers proper service.
Better to close down if they can't able to solve the customers grievances.
One of the best reporter❤❤... And I really don't like the way that CSP employee talks.
What do u mean?? She got screwed too Bcz of 1 2 customer.
Csp employee over smart
@@nokalkr3622 Here, I am just viewing my thoughts according to how she talks. She might be screwed ofcourse but she could have talked in a little more decent way and that's what am just trying to say. If you think am wrong, it's okay.. I don't mind and instead I appreciate your concern towards my comment. ✌
I don't see any rude in CSP, she too in depressed as she too face the same problem
Dat girl is so irritating ,the way she talk i don't like,very rude no respect of him, don't know how to talk wit others;
It's been 6 month and she is still saying to wait for another days it's better to closed that service point.
you did not get it yet. do you
😅
qap😊q😊aq
It's not the fault of the CSP.
The amount is credited to the customer's Account... So it's not the fault of the CSP.
Thank you GW for bringing to public awareness about the risks involved in availing such loosely organised services provided by agencies such as CSP
A short message to all is never to do any withdrawal or deposit transaction from any outlet or shop through a third party app or channel, if you don't want to get in trouble like this. Please ask the operator to do your transaction from the proper KIOSK portal and ask for an online receipt for future reference
Salute to the reporter Global window God bless you ❤❤❤❤
Thanks, Global window for the initiative.
A catchy youtube title and thumbnail is very important because it makes the viewers want to click it. But if a channel posts misleading Titles and bait viewers into clicking it, the channel will soon lose its credibility.
I think the title is misleading. Anyway good job Global Window, your journalism is always best because u are unbiased and u always makes it a point to show both sides of the story. Keep it up
This is the problem of customer service. Surprise to hear police are involving in freezing account especially Assam police is it legal for them to do so.Higher Authority should look into the matter and punished those fraud police personal if they are involving in this kind of matters.
Don't trust police
No its not...Glad this issue was brought up. People should be aware of cyber crimes.
Rather others are surprise some seemingly educated people still do not know that law enforcing agencies can freeze bank accounts!!!....It will be better to upgrade our knowledge instead of staying surprise.
Global window doing great job for the poorest of the poorest God bless all the staffs....
If she can't do anything then this CSP should be close
Thank you global window, people be aware of such fraudsters.
Etu kua.... Pro max reporter..... Well done sir👏👏👏👏👏👏👏👏
Odi Sungkum the best journalism 🙏👍
Talented reporter sir, Sungkum Aier👍👍🏻
A CSC without responsibility, without solution, without cctv..
Thank you for the yeoman service to the needy peoples
Good job sir best reporter global window channel👍👍👍👍
The best is avoid CSP services in future
According to me SBI should hold accountability as csp is under SBI.
Why? What exactly is the CSP's fault here?
When there is a problem in particular account. Why blame the CSP?
I believe CSP when given licence to operate are also made to open a CSP current account which should be used by the CSP for all transactions happening through the licenced CSP, now if the CSP agent is using his\her personal account to transact for the customers then such mishappenings should be the liability of the licence owner. Infact the bank should revoke this CSP licence for not following the transaction agreement.
@@redminote-vb1xg, CSP kiosk services can be used by customers who bring ATM cards or if ekyc has been registered in their accounts for aadhar based transactions. Sometimes, CSPs get requests from customers who have neither. We can clearly hear her being asked and she confirming that there were just two transactions done through her account that day. That means its not the usual practice.
Help comes at a premium sometimes. Its unfortunate that her help resulted in this mess.
If it's a genuine case then instead of going to CSP that particular customer can always approach his or her home branch and approach service manager along with application or write up a mail to the concerned team stating the date,time, mentioning the transaction ID and also attaching a screenshot shot image of the same
because doing so with proof will resolve their problem at the earliest.
If your company cannot take the risk why running the company closed the company who is the owner please take initiative step
Company police milkne chor
Moreover they are not authorised to use Google pay or Phone pee as an SBI CUSTOMER SERVICE POINT. they should do through proper channel
@@tangitjamir8928 hosa ase
Well said 👍
Yes risk is upon csp
There should be cctv on every CSP .Since, it's already written on the form before one opens a centre.
We really appreciate for inquiry such public problem, sulate sir
Very helpful channel 👍
Good day all as we have heard the conversation between reporter and service assistant of SBI customer service point it would be much better for us to go direct to concern bank.thank you Global Window for the information
No need to blame on CSP or SBI BANK . She didn't used CSP PORTAL She used her personal Account like googlepay o phone pay at all. Better to verify her Account n customer Account
This is also 100% truth ho, should check her account mentioning on that very particular date.
Sir, You r the Best Naga Nagames reporter. keep it up👍
Sungkúm Aier ..I appreciate ur skill and job. How could the employee suffered without any genuine reason for 5,6 months..fraud account ,which and why..
Yes. Please go to bank or respective bank ATM boots in person and do all the transactions instead of going to any kind of Customer Service Point(CSP).
Such a casual attitude from the CSV team. 😢
What is CSV?
It's not CSV it's CSP(customer service point)
Reporter legend salute❤
I don't trust that rice hotel next to service point 😂😂😂😂
😂😂😂 wholesale rate pra di ase . Please do visit
I was searching for this comment 😂😂😂
😂
Me tooo
🤣🤣🤣
SBI RBO should be held accountable.
There are only 2 RBOs in Nagaland.
I.e. Dimapur and Mokokchung which over see the functions of all CSPs of different BCs in Nagaland.
Best reporter salute 👍🙏🙏🙏🙏
I heard the scam of sbi fraud account 4m past years...its like a virus creating problems to others just because of 1 or 2 making easy money. Usually they got the idea 4m cities like bangalore and Delhi. Police should call up CIB n caught that thief's.
Better close down unnecessary service, offcourse for those people it seems easy way to workout, but sometimes it's so risky.. GW👍
Account de kon pera deposit investment kore sea deposit kora depositor hi fraud money hobo fraudulent activity person arrest korebolagea neki oooh Thankyou Sir for your channel support.
Best Reporter sirji....u r right he best who works for the people's
Dear Reporter,
Though I am not in favour of any, I can clearly understand that it's not SBI Scam or CSP Scam as per the interview. The money was deposited into the account and no misappropriation.
Any Government/Organization/Institution/individual, etc , when directed from any law enforcing agency issuing directives, no option is available with them and the concerned entity has to directly/indirectly approach and clarify from the issuing/enforcing agency.
In this case, the law enforcing agency is the Police Department and not SBI CSP or whatever says through your title.
"TITLE IS MISGUIDING AND MISLEADING" PLEASE CHANGE THE TITLE.
Kindly be honest to oneself and respect others too.
I salute you sir God bless you n your family thankq long live
Bro, go to ur home branch bank and directly deal with the manager aram se Kam hoijabo don't go anywhere.
Sir please pora crited card nimete ekpar bank te chai kina hodipe. Card nacholai lepi poisa pishi loi ase.
Yes thank you sir ....we should Stop tis kind of nonsense business....
Mr sungkum u r best reporter 4us👍👍👍👍👍👍👍👍👍👍👍👍✌✌✌✌👍🙏
As the interview went on I felt like the reporter didn't got the point. She said the transaction was done through her personal account via gpay as well as she paid him the amount in cash. That story ends there and it has nothing to do with CSP. The customer must be going through tough times but I think it's his sole problem to solve. Just my point of view according to the video
that tsumar very pek pek just get her into ILP matter n let her pek pek wit the gov or other authorities bas simple✌
As per the speech in the video spoken by the girl, she has done the transaction through gpay/phone pay but no through csp account. So I would like to know from which id she has done the transaction.
surely she was doing side business . working in csp and transaction done from her personal account commission went to her pocket very simple
Hat's off Sir Sungkum 👏
Should inquiry where he work and who is the accountant
Savage reporter.. Straight to the point.
Best best best reporter Aier
I got scam too... withdrawed cash from ATM in nutun bosti area, the amount was deducted but cash never came out... waited for hours then complaint to branch.. but they were explaining what what and many procedures to go here and there Soooo, I taped out... I think they are all involved, losing us in procedures and processes
Thank 4 good inf new
The lady in the bank was oversmart and irritating damn clever bt this reporter was direct and straight to the point.
Thank you Global window... Naga eye opener...
Compensation should be given to the Victim By the Bank
Thats their duty. To solve the salary. If not should close that CSP
Its is better not to open SBI Account as will those who are using SBI account can close down because many better banks and good facilities are there better better than SBI.
Good evening, good job sr news update bro🙏💔👌
This reporter is the best in Nagaland 👍
This is not the only the first time in dimapur...the authority must take strict investigation
Why the CSP is open for??? this kind of agency should close one and for all, ever were is scams .
Always the best reporter
This is it best Reporter 👍 keep going ❤
SBI CSP is not doing enough, and they are still making unnecessary justification. Are they still gonna wait for another six months to let sometime happen? Many CSP here needs to be screen and evaluated again and this kind of CSP must be closed down.They don't care for customers they only care for their business! Purely business sided!
They way CSP executive talks really irritates me.
No no no... This office should require all depositors to produce Aadhar and Pan Card. This is a must for all bank transactions.
🎉🎉🎉🎉🎉🎉🎉
Just get a official bank account and stop using service points.
💸💸💸💸💸💸💸
More n more scams will happen as we become so much dependent on this online and technologies...
Peshi Phal Khopor asea Serious Check Kuribi aro, Moi laga bi 80000 same ena hoise....👍👍👍
Good information thank you so much global window ❤❤
It's not like she did the fraud or that she gained anything by this scam.
Mr Sungkum 💪💪👌👌
Thank you sir for hard working.
This is y I don't have an sbi account.
Hehehe 😅
@Global_window it is with earnest request, if your team could do a cover story on Dimapur-Niuland road construction, the common people are struggling to ply the road and most affected are those posted in Niuland who plys daily to attend office,
It is to mention that the potholes are already emerging before the completion and most importantly, is there any time bound for completing the road? As it was started way before the election and the road is yet to be near complete or taking forever 😞
Thank you
I don't trust this kind of girl once I got scam by this kind of girl in jockey store 😢
Should FIR against that case
SBI should take the initiate .
Come on nagaland come up more and more RUclipsr so that every frauds makers will be clean in nagaland 👌👌👌
Nagaland SBI Bank salary also not in proper credit they stil one Rs, to ten Rs. There is a thief in future life like SBI Bank.
Customer service point responsibility lobo mun nai wtf.. it's better to trust Bank only
We are MAD. People are blaming Assam police for putting on hold. Deposited amount will be safe by freezing or putting on hold system.
Arrest the person registered for customers service outlet. Or arrest the person who is running this outlet.
Even my 11k still stuck in sbi acc same things happen but i cant go to branch because im out of station
Any bank would have freezed the account. Its not about SBI.
Thank you GW 👍👍👍
Close this Hotel CSP..6 month is already gone..go now and solve the problem
CSP people should file a suit. They are not updating with progress of the case. If they push this, it wouldn't have taken this long. Since they have filed an FIR, they can take the matter to court and that way it can be pursued faster.
Cyber crime para asey itu. May b she did some transactions earlier who was directly or indirectly involved in some fraud case. And therefore, who so ever does transactions in related to that fraud person's account will be monitored and freeze their account. Example- if the vicitm did transactions with her family members then their accounts too might freeze.... Edit- According to my lil knowledge, both the parties are not in fault.
Ektum ose koishe
Great work G.W
Salute you sir..