Hello, thank you for your question! We recommend using the official data cable with the camera. If the data cable is lost, you can also purchase one from the official website. If you have further questions, please reach out to us via email or online chat through our website. Our service team will help you as soon as they receive your message. Thank you for your support and understanding!
Hello there, thank you for your question! We recommend using a 5V/3A power bank. However, please note that shooting while charging may increase the camera's power consumption and cause a noticeable rise in body temperature. Thank you for your support and understanding!
Hello, thank you for your question. X4 supports live streaming on Facebook and RUclips and so on, but currently does not support live streaming on TikTok. For live streaming tutorials, you can refer to the following link: onlinemanual.insta360.com/x4/en-us/camera/appuse/live?_gl=1*1okkv1r*_gcl_aw*R0NMLjE3MjQwNTI1MDkuQ2owS0NRancyb3UyQmhDQ0FSSXNBTkF3TTJFQ3k2ZFFHSHhqc0p5cGFTQmV6cldXTWtwRFA0ZWdMYXRiMnp2MTlRRlJteWIteDd5a3N1RWFBdlhTRUFMd193Y0I.*_gcl_au*MTA4MTI4NDYyOS4xNzI0Mzg0MjM5*_ga*MTA1OTc0OTAxLjE3MjI5OTQzNjA.*_ga_7TV2BE92TS*MTcyNjAyMzkwOS4xMTkuMS4xNzI2MDI2NzU4LjQzLjAuMA..
Hi! Great video! i had a question on the insta360x4. I am having issues exporting videos on the app, saying your device didnt have enough space, when it did. and playing videos back in memode on the app my just play back all black
Hello there, If there is an option for "Continue Export", please select it and see if the export can be completed successfully. And we kindly suggest you clear the cache of the Insta360 APP or your phone itself. Here are the steps: Clear the Insta360 APP cache. Specific path: Insta360 APP - Settings - Clear Cache. Clear phone cache. You can clear the cache files of other apps on your smartphone, or delete some unnecessary apps to free up more storage space. Regarding the black screen of "Me mode" when playing back, please send the original footage, the operation recording on the app, and the app's log ID to us via service@insta360.com. Our tech support team will be there to assist further. Thank you for your understanding.
Hi there, I am sorry to inform you that the X4 Thermo Grip Cover cannot lower the temperature of the camera. However, the graphene material inside it can absorb and slowly dissipate heat, which helps to reduce the heat sensation when you are holding the device and improves comfort during use.
Someone can explain me why when i export one photo the file size on my phone is totally diferent from insta360 app if i choose download. Example: after export: 5Mb While downloading:50Mb
Hi there, thanks for contacting us. Could you please share your shooting mode and parameters? Please send these informations, app version, phone model and screen recording to service@insta360com, we'll take a further check, thanks!
Hi, thank you for your question. Currently, most smartphone album do not support viewing 360 footage. You need to upload your 360 footage to supported platforms such as Facebook, RUclips, or Google Photos to view your footage in 360.
Hi there, what is the firmware version of your camera? Have you tried using a different phone to see if it can detect the camera's Wi-Fi? It would be helpful if you could provide a screen recording and send it to service@insta360.com. Our technical support members will help you solve the problem ASAP. Thanks for your patience and cooperation!
Hello, kindly note that the camera connects to the phone via WiFi. Please go to the WiFi settings page, find the X4 WiFi network, and try entering the password 88888888 to see if it can connect successfully. If issue persists, please contact us via service@insta360.com so that we can further assist.
just tested for the first time my Insta360 X4 with the water Case for snorkeling compare to my Gopro 11, and let me tell you, I was so disappointed with the quality of the footage with the Insta360 X4. Am I the only one, or am I missing something here ?
Hello, sorry for the inconvenience this has caused. We'd like to assist you further. Could you please reach out to us via email or online chat through our website? Our service team will help you as soon as they receive your message. Thank you!
My insta360 x4 just arrived yesterday. Thank you for the tutorial.
4:21 dude that finger is scary as all hell
I thought I was the only one lol
That was a decent quickie tutorial. I was thinking a college semester length course to figure this thing out. LOL.
Quickie ish but crazy complicated really.
What's an ASSESSORY?
Picked up mines up yesterday 🫡
My X4 just arrived this morning Didn't open it yet. SD card should arrive tomorrow
Thanks for sharing.
Use original cables? So not standard type C? what happens when we lose the cables, like everyone does?
Hello, thank you for your question!
We recommend using the official data cable with the camera. If the data cable is lost, you can also purchase one from the official website. If you have further questions, please reach out to us via email or online chat through our website. Our service team will help you as soon as they receive your message. Thank you for your support and understanding!
What is that power bank being used on the video to charge the Insta 360 x4? Can I use ny power bank to charge the battery?
Hello there, thank you for your question!
We recommend using a 5V/3A power bank. However, please note that shooting while charging may increase the camera's power consumption and cause a noticeable rise in body temperature.
Thank you for your support and understanding!
5:22 It would be nice if the hand gesture control had a countdown timer
Where r u editing another app or insta360 app
Can we use for live stream chat on Facebook and TikTok
Hello, thank you for your question.
X4 supports live streaming on Facebook and RUclips and so on, but currently does not support live streaming on TikTok. For live streaming tutorials, you can refer to the following link: onlinemanual.insta360.com/x4/en-us/camera/appuse/live?_gl=1*1okkv1r*_gcl_aw*R0NMLjE3MjQwNTI1MDkuQ2owS0NRancyb3UyQmhDQ0FSSXNBTkF3TTJFQ3k2ZFFHSHhqc0p5cGFTQmV6cldXTWtwRFA0ZWdMYXRiMnp2MTlRRlJteWIteDd5a3N1RWFBdlhTRUFMd193Y0I.*_gcl_au*MTA4MTI4NDYyOS4xNzI0Mzg0MjM5*_ga*MTA1OTc0OTAxLjE3MjI5OTQzNjA.*_ga_7TV2BE92TS*MTcyNjAyMzkwOS4xMTkuMS4xNzI2MDI2NzU4LjQzLjAuMA..
Hi! Great video! i had a question on the insta360x4. I am having issues exporting videos on the app, saying your device didnt have enough space, when it did. and playing videos back in memode on the app my just play back all black
Hello there,
If there is an option for "Continue Export", please select it and see if the export can be completed successfully.
And we kindly suggest you clear the cache of the Insta360 APP or your phone itself. Here are the steps:
Clear the Insta360 APP cache. Specific path: Insta360 APP - Settings - Clear Cache.
Clear phone cache. You can clear the cache files of other apps on your smartphone, or delete some unnecessary apps to free up more storage space.
Regarding the black screen of "Me mode" when playing back, please send the original footage, the operation recording on the app, and the app's log ID to us via service@insta360.com. Our tech support team will be there to assist further. Thank you for your understanding.
I got my insta 360 X4 yesterday
I got mine today 🎉
sweet, hope you enjoy! 😎
Make plugin for DaVinci Resolve and fix your software to be able to edit video in 60 fps in project mode.
Hi there, thank you fo your feedback. We will pass it to our R&D department for evaluation. Thank you.
one day i'll have it in the palm of my hands. i have a billion shots i want to take with it.
Where is the UBS mode button, cannot find it in setting so cannot connect to PC via cable to upload videos?
Hi, the USB popup will appear when you connect the camera to your computer using a data cable. You can simply select USB mode at that moment.
Does the X4 connect to a Sena headset through MESH or some other way?
Hello, the Sena headset connects to the X4 via Bluetooth. Sorry to say that it currently does not support Mesh for connection.
i saw a video that shows cardo headsets can pair multiple with the x4 and ace pro
@@dannywolf2336 I have it connected with my sena, just not through MESH. Insta said it's just bluetooth for now.
So Sena Evo 10 should works with X4 ?
Adding an extra layer of material REDUCES heat???
Hi there, I am sorry to inform you that the X4 Thermo Grip Cover cannot lower the temperature of the camera. However, the graphene material inside it can absorb and slowly dissipate heat, which helps to reduce the heat sensation when you are holding the device and improves comfort during use.
Final Cut Pro Plugin???
Someone can explain me why when i export one photo the file size on my phone is totally diferent from insta360 app if i choose download.
Example: after export: 5Mb
While downloading:50Mb
Hi there, thanks for contacting us. Could you please share your shooting mode and parameters? Please send these informations, app version, phone model and screen recording to service@insta360com, we'll take a further check, thanks!
Hi, please help. My insta360 X2 camera isn’t connecting to the app and the camera isn’t working via the iPhone app. Please help
Hi, sorry to learn this, please get in touch with support -> insta360.com
Same for me, tried everything :( and there is a heating issue ...sad
Why aren’t my images being saved to my iPhone album as 360 images after I chose export as 360? It’s just flat images 😢
Hi, thank you for your question. Currently, most smartphone album do not support viewing 360 footage. You need to upload your 360 footage to supported platforms such as Facebook, RUclips, or Google Photos to view your footage in 360.
wifi tidak terdeteksi di ipad pro gen3 (ios 18.)bisa tolong di bantu penjelasannya???
Hi there, what is the firmware version of your camera? Have you tried using a different phone to see if it can detect the camera's Wi-Fi? It would be helpful if you could provide a screen recording and send it to service@insta360.com. Our technical support members will help you solve the problem ASAP. Thanks for your patience and cooperation!
My Bluetooth is asking me for a Pin to pair my new insta 360 x 4. I tried 888888. That didn't work 00000 or 1234. Any suggestions
Hello, kindly note that the camera connects to the phone via WiFi. Please go to the WiFi settings page, find the X4 WiFi network, and try entering the password 88888888 to see if it can connect successfully. If issue persists, please contact us via service@insta360.com so that we can further assist.
Ok thanks for replying
Get that finger looked at
Step 1 - Open the box. Left before step 2.😀
just tested for the first time my Insta360 X4 with the water Case for snorkeling compare to my Gopro 11, and let me tell you, I was so disappointed with the quality of the footage with the Insta360 X4. Am I the only one, or am I missing something here ?
Make sure you are using the correct resolution settings. There are lower settings, and the highest is 8K. You may be on a lower setting.
You might be on the lowest resolution and fps.
This could be a good intro, but the music is too loud.
Worst camera don't buy
Too late for that bucko
This app doesn't work in my android phone, unless I erase most of the other apps.
Hello, sorry for the inconvenience this has caused. We'd like to assist you further. Could you please reach out to us via email or online chat through our website? Our service team will help you as soon as they receive your message. Thank you!