Overcoming social housing stigma: why we must listen to tenants

Far from their widespread reputation, social housing estates are home to more resilient communities than reported in the media, and social landlords go far beyond simply providing "bricks and mortar".
When the government, under austerity budgets from 2010, cut funding for social landlords and for multiple neighbourhood services, these communities suffered a significant loss of support. Residents face additional social stigma associated with living in social housing.
In response, LSE Housing and Communities co-founded the Housing Plus Academy, which aims to close the knowledge gap between those who make decisions about social housing, and those who live in it. The Academy organises residential Think Tanks for social landlords, frontline workers, policymakers and - crucially - social housing tenants. Findings from each event are reported to government, meaning that tenants’ voices are fed directly into decision-making.
The urgent need to address long-term failures in social housing management was brought into sharp focus following the catastrophic 2017 Grenfell Tower disaster in West London. Following the tragedy, LSE Housing and Communities ran a bespoke programme that included tenants, landlords, government, and other professionals. This informed their "Lessons from Grenfell" report which has been used to influence government policy. The first lesson: it is crucial to listen to tenants.
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[@lordeisschrank]

I find it kinda bewildering that we have 2022 and the English speaking world is still acting like well-functioning social housing is some kind of pipe dream.
If you want to see how it is done, just look to Vienna. They mastered this stuff in like the 1920s.