Can you outsmart AI customer service chatbots?

Since launching in 2022, ChatGPT has been a game-changer in the world of AI. But it's perhaps the chatbots that companies are using for customer service where we have the most interaction with artificial intelligence.
Tech author and broadcaster Chris Stokel-Walker and Which? Technology Editor Lisa Barber tell us how to beat the customer service chatbots and get the answers to our queries as fast as possible.
Listen to our episode on AI scams (player.captiva...) & subscribe to our free Which? Technology newsletter. (signup.which.c...)
#ai #artificialintelligence #chatgpt #chatbot #tech #cybersecurity #podcast #uk

[@EnsignRedshirtRicky]

Everyone remember that you can download an extension to your browser to see the downvotes. So keep voting down clickbait titles like this.

[@MacMcCaskill]

13:12 How would a real person on a helpline be any better in the situation of the lady who couldn't access the serial number on her TV? A very poor example.

[@renowden2010]

No, a real person could understand the problem and try and find a way around it.

[@MacMcCaskill]

Misleading title.
The podcast contains NO suggestions for "outsmarting AI chatbots", whilst the title uses the plural "best ways", leading to an expectation of at least 2 ways to "outsmart an AI chatbot".
Very disappointing and a waste of 38 mins of my time.

[@EnsignRedshirtRicky]

Thanks. That opening made it sound like clickbait, so this only cost me about 30 seconds before reading your comment.