"I cant connect to my Mackie DL Mixer" - I believe this is where the problem lies...
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- Опубликовано: 19 окт 2024
- We look at the potential cause of the problem, along with a possible solution to the problem.
Im looking for information to either support or refute my theory.
Getting to the bottom of this problem will allow us to narrow down where the problem is, and get a possible long term solution.
Please feel free to share your feedback and experiences
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Dear lod. This poor man has never narated anything. This is almost as painful as the problem itself. I applaud you for trying.
Thanks for the comment , I was still new to this RUclips stuff at the time.
Seriously man, this could've been a 4 minute video
BLUF- Bottom line up front. You completely stray away from your two connections and pinpointing the solution. If you're going to send this to Mackie, cut it down to 3 minutes.
just tried the the turning on sequence, ie: Airplane mode on all devices, power on DL1608, switch off airplane mode, bingo, connected the attached iPad on the desk, another iPad over the router plugged into the desk, plus my iPhone. Great result, thank you.
Glad it's worked out for you 👍🏾
From Groc Media " I'm looking at your setup and you're broad casting your SSID. This is the issue. I found that if you stop broadcasting the SSID you will stop dropping your connection."
IT WORKS!
I was having a terrible time with connectivity. My band was telling me we couldn't use the mixer because of it. I just selected out the SSID broadcast and it connects reliably every time. OUTSTANDING. You also have to connect to a Hidden Network, and REMEMBER what your DL device network SSID is.
This is brilliant advice - I will try it and let you know
Had the same problem. Emailed Mackie and they sent me a video on how to perform a Forced Firmware Update. Problem Resolved. And I had a response from Mackie within 24 hrs. Works perfect now.
Im glad this has worked out for you. Many of us are still struggling from time to time
@@audiosolutions201 Well....... I hope this isnt a frequent issue. I am the only musician in Church and am running this mixer on the fly while playing so....... would not be to enjoyable. Thank you for your video BTW. Very informative and helpful in a few ways. Thanks
@@CRV1958 wow. You have your work cut out for you. When I can, I hook up directly through cat 5, but yeas, every now and again I get the frustration of trying to connect.
Overall, awesome mixer.
You are most welcome, I struggled to find the help I needed so I decided to put up some videos so others don't have to struggle
What I've found that seems to make everything solid and reliable is to connect the DL1608 to my router with an ethernet connection. Then all the remote devices work perfectly on the same network's WiFi.
Yes. Solid. I've connected via Wifi two macbook pro's, an iMac, an iPhone and an iPad. Perfectly. (Like it's supposed to be.) I believe it's the direct connect of the DL1608 to the router that's making all the difference.
Thank you - this is very helpful
SO, I've had some fun with this. During a rehearsal, we kept losing connectivity to the mixer (it's a DL32R which I got dirt cheap since the venue didn't have people that new how to use it, and the owner just wanted it out of her office). Let me begin by saying I'm learning this mixer as we intend to use it for both rehearsals and shows with IEMs. Each guy kept losing connectivity, so in my "unfortunate rage" I destroyed the wireless router. It was cheap, so I figured it was the issue. I remembered having an Apple AirPort, which it turns out Mackie recommends.
I am also a network engineer and VERY familiar with routing and switching. I put my engineering hat on and realized that I wanted to implement security on my network for the mixer to keep other devices from attaching. So I created DHCP reservations and limited the DHCP scope to the number of devices that would attach as well as assigning one IP to each MAC address that would connect. Then I thought about it. Why use DHCP. I have since put a static IP on the mixer, as well as static IP on each device (tablet, phone, laptop) that will connect and "VOILA" I NEVER lose connection anymore. In fact, It really doesn't matter in which order I turn on devices since the IP address is hard wired into the mixer, it's no longer waiting for an IP to be assigned, and thusly is connected to the network by default. I highly recommend using static IPs and making your wireless router a simple access point.
This is aawsome.
How long have you been doing it for
@@audiosolutions201 I’ve 22 years of IT experience. Have you tried static IPs yet?
@@audiosolutions201 let me know if you’d like help on this configuration.
@@jmuhlenbruch I have not, no.
@@audiosolutions201 let me know if you’d like some help trying it
If you want to use an external router to strengthen the connection(which seems to be the most reliable). A round about way, provided you can connect to your dl16s is take note of its IP address. Add it manually. Before connecting your external router/wifi extender click on the manually added dl16s and change its wifi settings to external router. Then with your computer or tablet connected to the router. Plug the ethernet cable from the router to the front panel on the dl16s and it should show up as a detected Mackie mixer. From there the router/wifi extender should be able to support multiple devices and not crap out mid show. (Note: router/wifi extender doesn't need to actually be connected to any local wifi network.) Hope this helps
Thanks for these steps!
Most helpful and Im sure someone will find these helpful
I don't know the ip address
Thank you!!! I have been trying for weeks and even bought two more routers, trying to get it to work, and it was simply going to airplane mode and back.
You are most welcome
Per your suggestion I put my phone into Airplane mode and i connected to the Mackie right away. Thank you for this tip. But I can't see taking this mixer to a show and I think I'll send it back.
You can buy an external router and, you have the option of connecting a computer or laptop via ethernet for a stable connection
@@audiosolutions201 but how to get cell phones to connect every time ????
Okay, 20 minutes in and I am still waiting for the possible solution, I'm getting frustrated. By the way, we often have a problem with our old 1608 not connecting, even to the iPad physically connected to the mixer, do you ever get to the point?
Thank you for the feedback.
In this video, I mainly discuss the problem and don't focus too much on the solution. I have another 2 videos that focus on solutions. I apologise for the waffling, it's something I need to work on, so the feedback is much appreciated.
Regarding the 1608, I have never actually used one, however, I am aware that a hard connection should not fail.
Perhaps try another iPad and if it still fails, then it's the connectors. Sorry I couldn't be of more help with this one
@@audiosolutions201 Thanks for that, since we have had a channel fail on it and are having problems keeping the iPad chsarged, after 5 years of service, we are replacing the 1608 with a DL16S, I was hoping there would be less problems using an internal router, now I am a bit worried!
@@TheFilwud your concerns are valid and your worry just shows me that you are a competent audio engineer.
The choice is yours at the end of the day, I cannot tell you what decision to make, however the majority of mixers in this price bracket will have terrible internal router's. It's part of why the price is so good.
If you are already comfortable with the platform, then stick with Mackie might be the way to go. (I don't get paid anything by Mackie to say this btw). You can mitigate the connection issues by buying an strong external router or connecting a laptop with Master Fader, via ethernet for consistent connection.
It's all down to budget, needs and preference.
If you have to wait a bit longer and save up for something more stable, then do the best with the lemons that life has thrown at you.
I personally wish you all the best, and if you decide to go with the 16S, I'm always here to help, where I can buddy.
@@audiosolutions201 Many thanks for the response, it looks like we are sticking with the Mackie, looking at your and other's comments, rather than try the internal router I think I will stick with the external router we are using now. From your video, I am convinced it is not the wifi but the Master Fader software that is causing the problems. By the way, I find that shutting everything down then powering up in the following order works best: router, mixer then iPad. We use a dedicated wifi network and I often have to manually set the IP address as that seems to be a bit better than dynamic addressing.
Some helpful insight from another user:
I have a similar problem:
Zero problems connecting the initial outside wifi connection but when I switch between applications on the tablet, e.g. between word and MF5, I lose the internal connection and have to reconnect internally.
It seems when I'm using the Word app for a period of time and switch back to MF5, the MF application reboots and looses the inside connection. At that point all I need to do is go to settings in MF5 and reconnect on the Current Device page because it doesn't lose the external outside connection.
What's also interesting is when everything is connected with no problem and I then 'intentionally' disconnect and then reconnect the outside connection,
when I switch back to MF it 'does not' reboot the app and without needing to go to the Current Device page, MF reconnects on it's own.
I believe that it's a software issue between MF5 and the tablet and not a wifi issue at all.
Sometime today I'll time how long it takes using a different app like Word before it causes a MF5 reboot, which causes the internal connection loss, when you switch back to MF5.
I hope this helps narrow down where the problem exists in the software. :)
.
I have the same exact problem that you described. I use the tablet for reading music and when I switch back and forth I lose connection to the wifi only to MF5. the tablet stays connected to the mixer. I just reboot MF5 and connect to the mixer with zero problem until I switch back and forth again with the Word app.
Interestingly enough without using another app at all, the tablet stays connected to MF5 for around 15 mins and then disconnects but the time it takes to disconnect is not consistent.
I also think is a software issue with MF5 and the tablet's software processor.
This is a long explanation but skip to 23 minutes through the video to get the solution. This explanation could have been give in less than 60 seconds.
I appreciate this input.
Im learning as I go.
Thank you .. not all hero’s wear capes :)
I had this experience with myDL32S. The solution I found was power up the DL32S, when the WIFI light flashes slowly, THEN power up my IPAD and connect to the DL32S and it connects EVERYTIME and stays connected rock solid all day. If I don't follow this sequence the mixer won't stay connected
Cheers for the advice. Much appreciated
I appreciate your thoroughness, but 22 minutes of rhetoric to get to the solution was painful. That's my only criticism. BUT, your peripheral comments are informative and very important!
Thank you for the feedback.
It's much appreciated 🙏🏾
Thank you for addressing this issue! Hopefully this will have some influence at Mackie... we have been using the dl32 for years now, NO ISSUES. When they introduces the android compatibility i downloaded it to my phone and it worked... a few months have gone by and we are now experiencing connectivity issues... They present differently than this post describes but the disconnect is the same... "Every time" I try to "save" a snapshot it disconnects... did I say EVERY TIME! So, there is a (in-)consistency in the code in regards to saving (layman's opinion...) While I don't consider this a trivial issue (!!) I'm trying to work around it. First thing I will do is delete the android from my phone... fingers crossed, might resolve my issue. If it does, I'll hit you back. Thanks for the insights....
Hopefully you have seen my later video where I have taken things a step further:
ruclips.net/video/j5p5krEti_o/видео.html
From what I have heard, these issues are linked to MF5 and previous versions of MF don't seem to suffer this issue. This further leads me to believe that the issue is with the App, as it is the only common denominator.
I will admit, I have yet to come across someone having the same issue as you, where there is a specific trigger event. If you have the 32R, I would consider reverting to a previous version of MF and see how you go.
Hopefully the issue is identified soon
@@audiosolutions201 i'll consider that as an option as well, there wasn't many features worth changing from 4 to 5... I like the playback from the hard drive, that was better. I've deleted mf5 in my phone we'll see if that changes anything... its an odd problem, there has been no glitches for years...
@@audiosolutions201 UPDATE: So, I did get to watch your follow-up video, however, it didn't apply to my application or issue... thanks for that though... I was with my DL32 this morning an thought I would add more detail to what was previously shared... recently I noticed a brief delay from the time I open MF5 until the snapshots populate... that is new to MF5! Previously it was almost instant (we are talking about less than 5 snapshots!) When any changes are made to the current snapshot we save it so we dont lose it... "Disconnect notice" immediately follows and connectivity is lost... The new info I'm sharing is: firstly, deleting MF5 from my Android did nothing to improve connectivity. Secondly, it does save the changes... just reconnect. I do agree it is software based... if I were to guess, because Mackie is now a muti-platform device... basing this thought on I've been with Mack since the beginning of Master Fader, never had an issue...
Thank you!
This is insightful as I have only started using Mackie's devices with MF5.
I will endeavour to throw some more time at the problem in the coming weeks and see what I can find.
Thank you for all your input and time spent sharing!
@@audiosolutions201 I never clarified my network setup... its a dedicated router NOT connected to the internet, no one can use it but Mackie... I observed in another post someone was running another program in the background (????) However again, not my same issue.... I have an app called "OnSong" running constantly. The benefits of OnSong far outweigh the convenience of Mackie... hope I don't have to choose! Mackie is 5.2... OnSong has been part of our data network from the beginning...
I have a problem with my mackie dl1608, when i plug it, it changes the settings to what we've using but there is no signal. What should be the problem sir?
I have not used the 1608, however we have a Facebook page with 1.6k members.
Link is in the description.
If you ask on there, you will likley get some good answers. 🙏🏾
My dl16s connects to my iPad Automatically 80% of the time. I set my iPad to connect automatically with Mackie but occasionally the signal bars showing yellow or red. In that case I shut off the mixer and close MF5, then turn it right back on again. 95% of the time everything works perfectly. I only use the internal router. A few times I have had to repeat those steps to get things to connect. Only once did it actually disconnect while I was using it but a brief shut down solved it. it blows my mind that this hasn’t been fixed yet. We shouldn’t have to tell Mackie anything, they should simply use their own product, they will have issues also, then hopefully solve the problem.
That's great to hear.
Most of the time, I have been made aware that turning the mixer on and off is what works in the end.
Unfortunately for some, they acquired the mixer for events and you can't really switch off the mixer part way through a conference or a concert, which is where their frustration comes from.
You are absolutely spot on about not having to reach out to Mackie about this issue. They have never responded to me personally, however I have watch a few live seminars online and their instruction is to buy an expensive router and not rely on the internal one. 🤷🏾♂️
It's highly unlikely they will fix the issue. I personally feel it might be to do with cheap hardware.
Overall, it's a fantastic product and I for one feel that Master Fader is a brilliant application
Agreed! Too bad people are having a drop off during a performance, usually once I get the connection made, it’s extremely reliable. A friend of mine hooked up an apple airport router And she no longer has problems. Thanks for tackling the issue!
@@glaflamme you are welcome and thanks for your input.
Just knowing I'm not the only one out there really helps. 🙏🏾
So I tried your suggestion but I am convinced my problem negated your solution. I found if Mackie DL32s Wireless is near any large enough speaker it disengages. I believe it is the magnet, I could be wrong but each time I have moved it away from the speaker my issues disappear. I hope this helps
Interesting 🤔
I will need to try this
No go for me. I have an iPad that is dedicated to my machkie so no other network possibility on that device. I sit my iPad right on top of my mackie and still the app won’t connect. I need to reboot the mackie 2 or 3 times in order to get it to connect.
Best get a good external router. That's really helped
Not the video you wanna see when you’re trying to fix this thing on the fly. My god
I agree with you on that one. My apology
my cell phone will access my 5g with the router, it will see the mixer but when I click on the mixer the show doesn't show up and the bus sends. WHY this is very frustrating and puts me in the position of mixer on stage when I am too busy. Is there anything we can do for this ?
You need to access the offline shows through the option on the top right of the screen. Then from there, pick the snapshot that you saved.
Remember, it's the snap shot that saves the settings, not the show
I own a Mackie DL 32r. I'm still running master faders 4. I recently powered my system to get ready for a show and the app. opened but I could not save any changes. It was stuck on one snapshot. I powered down my system and the iPad and started over. I got the same results. I then uninstalled and reinstalled faders 4 and now the program will open but once I chose my mixer the program shuts down. I installed master fader 4 on another iPad that I borrowed and it works fine. Do you have any suggestions as to what my issue might be? Any advice would be appreaciated.
Interesting issue.
I know that all previous versions of master fader will only run on Apple devices. I have only ever used MF5.
Sounds more like an issue with the tablet. Perhaps you need to look at updating the tablet and then giving it another go. Potentially, if you have a laptop or desktop, try see if you can use those. If the problem does not persist, then the issue is the first tablet
Sounds like an issue with the first Tablet. I dont think the issue is Master Fader or the mixer, I think its something with the tablets settings. Are other apps generally working okay and is the wifi connection generally stable?
@@audiosolutions201 Yes. The only difference is, since I last fired up my system I downloaded a program for Mevo on the iPad that the faders app is crashing on. My other apps. all work. Faders will open but as soon as I either choose the DL32 or go to the settings tab it immediately shuts down.
After watching the vid , I have to ask, what’s the solution??
I have made a response for you: ruclips.net/video/OLF4AhBny1s/видео.html
In short the answer is there is no fix however there are some good suggestions
im still having issues connecting to my Mac book pro in the master fader app. I can connect to the mackie wifi but the mixer doesnt show in the app. What should I do?
What version of IOS and what Version of MF are you using.
There might be a mis-match in compatibility, if you can no longer see the mixer permanently
And another thing....
If you do some modifications with Master Fader on some device that is not connected to same network with
DL you will save but when you transfer that file and you try to open on master DL device you will not see anything... So.... You have to connect that new device on same Network and save new Shows modifications and then synchronize with Show on master DL SOFTWARE and there save new modified version of file... You have to be on that network to save changes..... If you save new file on master DL it will be only there but connected and synchronized you can save it on new device too....
Thank you
Had the problem this morning. Everything started up fine and then ... no connection. Super frustrating!
Also, I see that the tablet and my phone can't see the Mackie wifi advertising on WiFi setup screens. I think that the firmware in the Mackie gets confused.
It looks to be an issue with the App.
When I going to settings in my tablet looking for DL16S network it do not appear.
Have you stopped broadcasting your SSID? This can cause that issue.
If not, try another tablet, laptop or desktop. Might be your current device that has failed
I agree it, sounds like your tablet may be struggling to find the network.
Try using the same tablet to try and find other WiFi source and see if you have any issues
I have that issue and my Solution was to use Mixing Station APP. That App always finds it and it stays connected. I did pay to buy the license which is like 12 dls for ipad, 5 dls for phones.
I have heard Alot of good things about Mix station.
Opens up lots of options.
Tho Master Fader is just brilliant and free 😂👏🏾
Maybe update the video and tell people that the solution is talked about at 23:00 minute mark and maybe a couple links to the other videos. Anyway. Thanks
Cheers. I appreciate the feedback
No offense but, this was an unnecessarily long explanation. 30 mins partly because of a lot of story telling
None taken
I was new to this RUclips stuff and I am happy to take on the feedback.
Thank you
My problem is different when I connect to the Macki network it always detects it but without connection I connect an external router and it does exactly the same thing, what can I do? DL16S
That's strange. What router are you using
Usually a router will fix the problem.
What router have you chosen to use and have you made sure its configured correctly on the DL16's settings?
@@audiosolutions201 I did configure the modem but in the Mackie mixer I did not make any configuration so far. The curious thing is that both in the native Mackie network and in the modem it does detect the Mixer but disconnected the Router is Huawei Wifi Ax3 Wi-fi 6 Plus 3000
When you connect an external router, you have to configure the mixer to change the connection to the external router. Otherwise, you will connect to the router but this will not extend to the mixer
@@audiosolutions201 Thanks for answering. I no longer have the instructions to be able to do that configuration, is there a tutorial on how to configure what it says?
I'm not sure the unit is the issue. I'm looking at your setup and you're broad casting your SSID. This is the issue. I found that if you stop broadcasting the SSID you will stop dropping your connection. Just manually enter the information of your router into your ipad, android, computer, etc. other devices will stop knocking you off your network. Once you reach your limit of connections it takes time to drop them all. I think if you practice that you will find you'll stop dropping connections and the need to restart the mixer and router.
I will give this a go at some point.
Thank you
People ….. update the fader 5 app. Reset you Mackie mixer (pin in little button) and connect to Mackie Wi-Fi with device. Turn on app update your firmware on Mackie mixer!!!!!!!!! Hours of videos and grey hair . That’s the fix . Also airplane mode and turnoff auto connect on wifi device you using so it don’t jump to another wifi connection
Thanks for the input and steps.
Reading the forums, this has all been done. It's something we have learnt to live with now.
I am having a similar problem with connecting my IPad. It does not see the mixer. I am trying to run my monitor mix from stage using the Ipad. I switched to using my Android S20 and it sees the mixer right away. But with the IPad it's a no go. Very frustrating.
Stop broadcasting your SSID from your router. If you are using the internal router, you can see this in the settings on the left.
Once you do this, you should stop seeing drop outs
@@audiosolutions201 thanks I will try this
@@eugeneholdenried3539 let me know how it goes.
So far, everyone is saying that it has been working.
I understand the frustration and I hope it all works out for you 🤞🏾
@@audiosolutions201 I will let you know, it's not my mixer but our sound engineers. I know his wifi was "hidden" when I was signing onto it. Does that mean he has already stopped broadcasting the SSID?
@@eugeneholdenried3539 I have made a video for you explaining everything. I will upload for you this evening
PQP! Alguém sabe como terminou o filme? Preciso saber como conectar a mesa
😂
Mine drops and ask to use cellular data
Is this something that happens every time or on occasion?
Also do you use an external router?
What is now the condensed information of these 30 minutes of bla bla?
Hi Thomas
Ensure that there are no mobile network, bluetooth signals or other wireless networks in close vicinity at the time that you connect your tablet or computer to the DL32's internal connection.
The above will not affect the external connection
The condensed version is the the tablet doesn't disconnect with the mixer. It disconnects with the MF5 app only, more often when switching back and forth to other apps.
I encountered also on my dl16s, i tried to restart the mixer but i cannot see the mixer on the devices. I am using the built in wifi as wifi client connected on the main wifi. I tried it many times before resetting the mixer. I checked the devices connected to the main wifi but there is no Mackie Dl16s in which that is the issue why the masterfader cannot see the device. There might ne an issue with the mixer connecting to the network. Currently I tried wiring the dl16s to the router I haven't had an issue yet.
what external router are you using there?
@@audiosolutions201 it is a router provided by the ISP, it is a skyworth brand router modem. Skyworth cm5100
I will look it up and prehaps find an alternative that I can recommend to other users
You spent 20+ minutes talking about useless stuff. Get to the point.....
I was new to this youtube stuff. But point taken.
Ya, don't teach us how to think, just what to think. That's what we're used to in school . . .
@@xxakli no problem. Feedback received 👍🏾
If you try to transfer Saved shows from some devece that is not connected to same network and is offline on some other wifi you will not succeed to transfer saved Shows on new devices, you will transfer but it will not open anything. You have to go directly connect every new device with master device but of course you have to be on same Network. Every new device have to be on same Network and connected with that working master device and then just like on that device you just save Shows on your new device. You do this with every new device, first connect to master device and than Save Shows from there to location on your new device.....
Gave up on it , went back to analogue .
Man, sorry to hear that
Sorry to hear that - Analogue is still relevant in 2022, as long as you know how to use it, you can get amazing results!
Ask Dave Rat
You have to be on same Network.
And save Shows and then that saved Shows transfer them to new device but.... You have to connect that new device on same Network alsow. So now open Shows on new device and than Save it on some location in that devece....
You talked for 30 minutes to suggest trying airplane mode.
Thanks for the feedback - This was early days and I was still getting the hang of making videos.
In time, there will be improvements
Cauiton! a lot of talking, skip to 23:00. Temporaily turn off any wifi /data signals, then turn on mixer and connect.
You repeat yourself a lot.
No, you are absolutely correct.
Doing RUclips tutorials is a process and I am learning to put things down before hand and then do the video.
Thanks for the feedback back. It helps with making improvements 👌🏾
GET TO THE POINT!!!
Thank you for the feedback - Much appreciated
i didnt get any idea after fast skipping forward 15 minutes. a total waste of time. gave up.
I can't believe you spent 29 minutes saying absolutely NOTHING.
In short, a solid external router, hiding the SSD and a wired connection are the best option
You made a five minute video last for half an hour.
YOU RAMBLE ON TOO MUCH, GET TO THE POINT!
I appreciate the feedback.
I aim to improve my delivery.
Rambling for a while. Skip to ruclips.net/video/EUgoFrKfJRk/видео.html for solution
the solution is essentially turning off other wifi or data connections in the same vicinity of the mackie/master fader device. which is ridiculous if you are trying to mix a live show with hundreds of people having cell phones.
Its important to be thorough, but thank you for the feedback. I will try and get to the point sooner or at least leave a note for where important info can be found
It's terrible to talk about nothing for more than 20 minutes!!!
Sorry pal. I was new to RUclips and making videos. Have learnt since
dude! you cold have done a 2 minutes video and give your thoughts, horrible
I appreciate the feedback. I was still new to the whole content creation process.
Am learning tho.
Good lord, could you please stop rambling and get to the point?!?!
Thank you
🤪🤣🤣he does have a point lol. OK so you're saying go to airplane mode to disable all other connections and connect that way? All my phones etc connect no problem but the screens are small for mixing while I'm performing. I got a tablet so that I can see the mixer but it won't connect. It'll connect to normal WiFi but it's not picking up the router to link me to the mackie device. I'll give the airplane mode a go. I always thought that airplane mode prevented you from connecting.. I'll let you know.
Garbage mixers and brand .
I take it you have had a bad experience?
What has happened?
Way too much talking..... get to the point, give the remedy you found, and we can move on!!
Apologies, I will do a shorter video