Sorry to hear about your experience, but I believe the derailleur issue might not necessarily be a problem with the brand itself. Derailleurs can sometimes get damaged due to various reasons like rough handling, improper tuning, or even during off-road rides. Replacing or repairing it should solve the issue entirely. I’m not trying to downplay the frustration, but it’s quite common for MTBs to have issues with the drivetrain, especially if they’ve been through some tough trails. A good service technician should be able to fix the derailleur or adjust the gears within 30 minutes if it's not physically broken. I recommend having it checked by a professional to get it back in working condition!
I make the worst mistake by buying this bicycle because after 3 months of purchase my derailleur stop working and I can't even ride waste of money 😢
Sorry to hear about your experience, but I believe the derailleur issue might not necessarily be a problem with the brand itself. Derailleurs can sometimes get damaged due to various reasons like rough handling, improper tuning, or even during off-road rides. Replacing or repairing it should solve the issue entirely. I’m not trying to downplay the frustration, but it’s quite common for MTBs to have issues with the drivetrain, especially if they’ve been through some tough trails.
A good service technician should be able to fix the derailleur or adjust the gears within 30 minutes if it's not physically broken. I recommend having it checked by a professional to get it back in working condition!