911 dispatcher faces termination over call made during mass shooting
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- Опубликовано: 19 май 2022
- Latisha Rogers, who worked at the grocery store where 10 people were killed in a mass shooting, says a 911 dispatcher hung up on her during the shooting. #CNN #News
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I was a 911 operator for 5 years. You’re trained to deal with situations like this. We know a whisper means the caller is close to the perpetrator. We’re supposed to let caller know we’re there and pinged the call and send help. Never hang up.
I'll go you one better. I used to work in the complaint department of a business and our first and most important rule was never hang up on a customer. We'd be given a warning the fist time and put on probation, and if it ever happened again within that period, you'd be terminated. Thing is, those weren't even life or death call. Just the company's reputation for providing quality service.
@@krane15 Wow, I'm curious to know what sort of business this was.
Except I have been hung up on when a man was trying to violently break into my house at 3 a.m. - trying all doors and windows and trying to physically break down the doors while screaming. I was told to hide in a closet and he would eventually leave. Then they hung up and never sent the police to check if I was ok. If he would have been able to get in somehow, I would have been toast.
The way that dispatcher acted...and saying "...he can't hear you..." was she watching the murder's live stream???
Most of you are there for a paycheck and that's all.
When someone calls 911 and whispers it's usually because the situation is severe. That's a no brainer
Same thing happened to me
Very true! The 911 dispatcher should face some prison time for her bad actions
Yes good point!
Exactly..
So odd...and sad.
I was a 911 call taker for 3 years. If someone is whispering, we are TRAINED to listen and stay on the line .. keep the line open and listen until you have enough info to dispatch an officer.. I don’t know how on earth this dispatcher hung up without knowing the terms of the call. Unbelievable.
They always do things like this.
I think I'd wanna listen harder if someone were whispering. This is just sad
I hope this is a message that universal training is needed for dispatching. There seems to be a disparity during the hiring/training process and dispatcher positions need to be taken more seriously.
Are they really trained? Dispatchers are known to do things like this….
The Quest is how did they get a job for 911. 🤔
"She left me to die"
That is heartbreaking. I can't imagine what she was going through but I hope she heals soon.
What was the 911 operator going to do for her but listen to her die , quit blaming other people .. the shooter is to blame
I cried hearing that. I am still crying 😢
Texas is full of Republicans that don't care about you
🙏🏾🙏🏾🙏🏾
Heartbreaking. 😥
She’s absolutely right, she was left to die simply because she didn’t want the gunman to hear her.
This woman still feels bad about the dispatcher losing her job and that’s a testament to her true humanity.
Heart breakingly evil if you ask me, that dispatcher needs to find a job in a different field.
We knew it's finally here ruclips.net/video/ChSRaRdCt8s0/видео.html
We knew it's finally here ruclips.net/video/ChSRaRdCt8s/видео.html.
@@PatriotsHateTheLeft46 Oh your talking about the January 6th insurrection? Is that what you mean. Did you see how they were climbing the walls like monkeys ranting and raven because their orange grifter leader didn't win and he use people like you to try and help him STEAL IT.
@@PatriotsHateTheLeft46 Coward!
@@PatriotsHateTheLeft46 WTF does this have to do with BLM?? This woman was trying to report/survive an active shooter and the 911 dispatcher was negligent. Git your head out of your ass.
"Faces termination"? That should be an instant termination.
There's a chance that the person will keep their job, the public most likely will not know if termination of employment happens, especially with their identity being kept confidential. They could place her in another department that involves public safety. I do wonder though, how well she's been sleeping... has the ramifications of her hanging up kept her from sleeping, eating, functioning, going about her day...
When he asked her how she's doing...I busted out in tears 🥺😢. I hope everybody that experienced that trauma finds healing.
I couldn't imagine. This is so heartbreaking.
same, wanted to hug her so bad..
Me too sis I can’t even
Hope is like wishing
Me too..
I can’t seem to get hired as a 911 dispatcher, yet, they’re hiring ppl like this woman. How?? I’m sure this wasn’t her first time treating a caller in this manner.
People lie on their resumes and have no conscience so they do well in interviews...
She gave a remarkable description of the events. Heart wrenching.
true. .. but she probably had to give that speech 100 times. she ought to be good at it by now.
It's probably seared in her mind and will be there forever.
How horrible.
@@ANDY-ie7nh yeah you would've ran and squealed like a little school girl the minute you heard the first shot now sitting in your basement being a clown on RUclips guess your mother never gave you any attention so you got to try to get it here..
@@Maplelust I'm sure you're good at saying that same lame comment I'm sure you said it in a hundred comment threads by now because you haven't left your basement in 2 months.
@@ANDY-ie7nh she said she couldn’t move that fast
Got the chills when she said she could hear the glass crunching under his feet as he walked closer. Terrifying. I'm glad she's physically okay. No telling how long she'll suffer from being traumatized.
I imagine some of it was shell casings he was walking on absolutely terrifying
Insane how long the face of death is when U R in the moment > it is like Time Stopped & Slowly Flows w/Clarity
Yup. Hello PTSD!
There are new techniques in therapy like EMDR and biofeedback that could really help the employees and customers who had to witness this. I hope there are professionals in their area reaching out to them!
@@juiceyblend Definitely. And I wonder why some people like to watch movies about psychopaths.
If someone calls the emergency services and the person is whispering , common sense will tell that they don't want to be overheard . The last thing you do is to hang up . That's gross misconduct .
Her response to Don’s question when asked about how’s she’s doing broke me down. The sheer terror that she felt and will continue to feel is heartbreaking…..unimaginable. I hope you heal ma’am. You’re a beautiful person inside and out. And you are STRONG!
For the operator to tell this woman that is in immediate danger.
" what they can't hear you, why are you whispering"
She needs to just be completely fired period 💁🏽♀️
On top of that saying you don't have to whisper no one can hear you. Like oh yea have your ass in this situation and repeat that bs. Smh
And prosected...time factypolice could been dispatched possibly saved some lives! Jail time even if one year. Playing with ppls lives
300 likes
Terminated? She should be jailed!!!!
Wow, whoever that dispatcher is,is a awful human being. Obviously someone whispering means there is someone or something around and they don't want to be seen by it. How could you do that? Even if you thought it was a prank call,you send help,period. This was so awful and I truly cannot imagine and hope I never or someone I love never has to experience something like this. Makes the hair on your arms stand up.
When he asked her how she was doing and she broke down crying you know that it is still affecting her. She had me in tears.
Even after she was left to die by that dispatcher, she still has empathy for that person losing their job. Someone with such a kind, compassionate heart should never have to endure something so terrible. Life is cruel.
Well said
Especially under the rule of the NRA.
This never should have happened 😥
No empathy or compassion for evil I understand what you're saying but no
@@andrereed2629 that's actually who compassion is for-those who are separated from their own humanity. I hope one day you can understand this and it brings you peace.
@@anahata2009 well said.
I was a dispatcher myself. This is unacceptable and unbelievable, too.
Not professional at all. Its awful. These people have no other option than you, the one dispatcher that picks up. You are the one person that needs to do everything possible to help. That is the pride of every professional dispatcher to never let anyone down.
I was also treated so terrible by a 911 operator when my Sister died. I was nervous and he was fussing and yelling at me and I was crying, but I was too hurt to fuss back.
@@marjorjorietillman856 OH no... I'm so sorry... That's so wrong...
It's hard to imagine why the person was hired as a dispatcher in the first place - belligerence is simply not professional conduct.
Yep...When your last chance is on the other end of that phone............................
Forget professional this is morally wrong it violates everything this important profession stands for.
I want to give Latisha the biggest hug. When he asked her "how are you doing? Are _you_ okay?" and Latisha broke down, tears immediately started streaming down my face. I can't even imagine the horror, fear and hopelessness she experienced after being hung up on. My sincerest condolences to Latisha, all loved ones of the victims, and all store employees and customers there that day. 🙏🏼
Now about this emergency dispatcher lady... Being hung up on by a 911 dispatcher is totally unacceptable. If you hang up during a 911 call or if you begin to call 911 then hang up, they call you back ... But for a dispatcher to hang up on a caller while the caller is *whispering* which is almost always an _obvious_ indicator of eminent danger close by is not okay whatsoever.
Her describing that moment the shooting stopped and the store went silent while he was walking around was absolutely terrifying and chilling. She was incredibly brave to have gone through all that.
Isn't a caller whispering on the phone to emergency services an indicator of present danger? For the number of mass shootings that happen in America, you would think a dispatcher would take a wild guess. Mass shootings on the daily aren't a way of life, it's not normal and it's horrifying that Americans have accepted it as such.
No it's normal
Sad but true
@@Johnnycpublic mass shootings are less than 1% of deaths by firearms so it's not normal but gets all the attention
@@johncheney3008 True that its even less than that. Most are suicides others are murders, but I feel as the new ramps up it just gives these low lives a platform to show off their murderous rampage to the world. They want infamy and the news wants shooting to push new gun legislation.
@@johncheney3008 Of all the people who die in elementary schools, what % of that comes from firearms? Sod off trying to minimalize how absurdly out of control the issue is in the US.
@@tasjalo1411 sod off? Some one please translate?
If the operator heard enough to say "they can't hear you", she heard enough to know that the caller was in danger. Firing that operator is the absolute lowest penalty for a person who can't do the job. Mishandling certain kinds of jobs is criminal and should be treated as such so that the others do it responsibly
I 1000% agree.
word
They put nurses in jail for medical mistakes. The 911 operator should be criminally charged, too.
@@GeckoHiker exactly 💯💯💯💯💯. Criminal charges is the only thing that dispatcher deserves. Right now she's on paid leave with a possibility of being fired? WTF? Fire her immediately and press charges. At least criminal negligence or something. She did literally hang up leaving that lady to die without calling back. Smh.
@@GeckoHiker ... and this was no mistake either; it was an conscious irresponsible neglect
One brave lady put into a situation she shouldn't ever been in. My condolences to all of those suffered in this tragedy.
That woman's testimony is heartbreakingly lovely. No hate in her broken heart.
The evidence are there...administrative leave. Endangerment and disciplinary inquiry...really. It should be immediately dismissal with out pay...
They were left to die...., then we had Texas, did they say the police waited hr to carry out action.
These high powered rifles on the streets, police just as scared.
"how are you doing?"
I'm SO glad he asked her that! She spoke of feeling like she had just been left to die by a stranger, so now another stranger responds to her with GENUINE care for her welfare. No wonder she broke down. She needed that so badly & it no doubt meant a lot to her, great job!
I was just thinking that he was so genuine in interviewing her.
I’m also glad that Don asked her how she was feeling. That exact moment brought me back to a day not long after the George Floyd murder when I was in a store and a white, male worker cheerfully simply said to me “hey, how’s it going today?” and that alone caused me to burst out in tears. I felt bad about it because he was so mortified, but I just couldn’t help it.
That got me...omg 😢 😢 😢 😢
@@darcipeeps agreed! She gave a stock standard answer at the start, but then when he asked again, with real emotion & empathy & care for her answer, she listened to the question & heard him & it really hit her that he was asking cause he genuinely cared & wanted to know her real answer. She needed that!
YES I AGREE IT BROKE MY HEART TO SEE HER LET IT GO... SHE WAS DEALING UP UNTIL THAT QUESTION.. SHE WILL NEED ATTENTION FROM LOVED ONES AND HEALTH CARE COUNSELING... I'M PRAYING SHE WILL BE ABLE TO TRUST AGAIN.. THAT GOD SPARED HER FOR HER TO HELP OTHERS IF POSSIBLE IN THIS CHAOTIC WORLD WE ARE NOW LIVING IN. CRITICAL DAYS HARD TO DEAL WITH AS JESUS CHRIST DESCRIBED IN THE BIBLE, MATTHEW.
that's ridiculous. you can't tell me that 911 operators are not trained to expect callers whispering! they're even supposed to send cops if they're called silently because it's generally recognized that there are situations where people call 911 but have to avoid being heard.
Not only that. Was the 911 person so hard of hearing that she didn’t hear all the gunshots? Wow, such incompetence.
My phone was in my pocket and dialed 911 once. It hung up on them and they called me back and were seriously going to send the police to where I was (gas station). I explained the mistake and assured them that everything was ok. I never put that phone in my pocket again.
Even if no one speaks, attention should have been given to the call. The only thing that’s not right to do is hanging up.
What if someone from that dispatchers family was in that store? That's how it should have been handled,like it was one of our loved ones in the store.
@@SilentEcho9194 as they should. I was a dispatcher 30 yrs. This story broke my heart. Your pocket dial was a GOOD dispatcher.
When I hear stories of dispatchers like this, and the other one for a lady that drowned in her car during a flash flood. It hurts to think of someone suffering during an emergency and for the dispatcher to just add on to that stress and despair rather than actually helping. It must feel like the whole world is against you when stuff like that happens.
Girl I had a similar situation with a grand daughter during a home burglary in Detroit. Stay strong. Glad you’re ok. Hugs.
sometimes in an emergency you gotta whisper, aren't these dispatchers trained for these types of situations?.
They want u to speak up loud so u could get shot too ,
Definitely, and exactly why they're being fired.
We knew it's finally here ruclips.net/video/ChSRaRdCt8s9/видео.html
We knew it's finally here ruclips.net/video/ChSRaRdCt8s0/видео.html
We knew it's finally here ruclips.net/video/ChSRaRdCt8si/видео.html
……and the dispatcher never even attempted to call her back. That demonstrates a complete and utter disregard for life. What if someone was literally dying , called 911 and summoned up enough energy to produce a whisper to communicate a need for help,? It might be wise to review all her calls
People WERE DYING
Actually they shouldn't call back. Bc the ring may actually get the attention and cause more damage. But this person was stupid.
We knew it's finally here ruclips.net/video/ChSRaRdCt8s0/видео.html
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@@saravaezi2001 right but she could've sent cops to the area at least
Seeing her break down in tears tore me up. She is an amazing lady and I'm so so sorry this happened to her or any of them that day 😢💔
I’ll never forget being robbed at gunpoint in a nail shop and peed myself! This whole situation breaks my heart. Mail the victims who witnessed find peace and May those loss rest in power! To all of the families I’m praying for your strength. 💕💔💔💔
I am a former Surgical Technologist/instructor. I used to tell my students, there are some professions where we can't have a bad day. There is too much at stake. If you can't deal with that, then this isn't the profession for you.
My husband is a trauma surgeon and he teaches as well. He always tells his students that they can't afford to have a bad day. A bad day for them could get someone killed and that is unacceptable.
I agree wholeheartedly many professions should require you to leave your low vibrations and own stuff at the door of your home! Too risky💔
That bad 911 despatcher probably decided that since it was a distinctly African American voice on the line, she had no duty to intervene! This is America!
@@Matira269 Please dont do that. ❤✌️🙏
@@brandonsheets2727 History shapes the perception. Vanessa Gay escaped from the home of serial killer Anthony Sowell. Limped to the nearest cell phone, called for police help. She was already reported missing. The police refused to pick her up or render any assistance. You know it , I know it, racism has erase even the slightest human instincts for empathy, decency or morality among about half of America, and that is something that must be called out. It cannot be swept under the carpet.
As a former dispatcher, I can tell you that many of the 911 calls we answered were either screaming or whispering. As a TRAINED dispatcher, one must handle each call as they are received: conversational voice, complete mayhem or frightened whispers for help. I am so sorry for Ms. Rogers that she had to reach an extremely poor representative of telecommunicators, who compounded her fear & stress.
Thank you for the work you did. I can't even imagine the stress of that job.
Blessings!
🙏. 💜. 🌿
@@serpentines6356 💖💖💖
I can't imagine being able to sleep at night with this job. Yes, thank you for your service to people. Hopefully you are on an island somewhere enjoying YOU.
@@tuenamarie9833 right
Sounds like they need to vet people in these position better. Makes you wonder how she treated other people who called..smh
What a brave lady, she is fantastic in her description of what happened, I feel like I can see everything she was describing in real time.. The site silence must have been terrible. God bless her and everyone affected.
The sound of silence scares her now. Like me being scared when someone is walking behind me in a crowd, thinking they're robbers. My condolences to all the bereaved families. Prayers as well for people like her who witnessed this heartbreaking tragedy.
"She left me there to die" is an absolutely accurate summary of what this operator did, and it is the reason why she is not fit for this job. It sucks for anyone to have to be terminated but she could have literally caused deaths by responding in this way, so she needs to not be on the end of the phone when people call with life-threatening situations.
Welcome to being poor in America.
The government doesn't care.
Cops do care, but in the same way a lion cares about a zebra.
I feel like the dispatcher should be prosecuted...
@@lzcracker the problem with doing that is it’s difficult to prosecute something like this
How do you prove the exact damages and what not
Also due to the high stress of being a dispatcher it might scare off potential workers
I WOULD SUE THE COUNTY IF I WERE HER!!!!
Who’s to say she didn’t cause deaths. 5 mins was probably lost due to this horrible 911 operator. Every second counts in a emergency.
If that was the first call, and no one acted to save lives, there must be more accountability than termination!
We knew it's finally here ruclips.net/video/ChSRaRdCt8s/видео.html
Or it was staged and there was no deaths
But what? Prison time, a fine? No reasonable punishment fits this act, and unless a law was broken, the battle should be with the system that allows this, not the individual dispatcher.
My guess is that they have de-professionalized 911 dispatch, and this type of disregard is widespread.
@@eliasl332 How Dumb are you... This Shooting was reported on the News all across the country... Even Pres. Biden and the First Lady went to the scene... Stop drinking KOOLAID and watching propaganda TV... Your Delusions are just that DELUSIONS.
@@Johnny-Hash report 'it' for misinformation
The 911 dispatcher needs to be in prison, simply as that! That is at the bare minimal conspiracy attempted homicide, because the dispatcher was aiding in the demise or being negligent to human life. People get 10 to 15 for that!
The dispatcher should be fired
So glad she survived! What a sweetheart of a human being! It is good to cry.
We knew it's finally here ruclips.net/video/ChSRaRdCt8s1/видео.html
Usually the actors survive when and after a movie is made.
@@eliasl332 white supremacists love the whole "acting" storyline. Nobody is listening to you.
@@eliasl332 Every crime by a white supremacist never really happened, it's an act. Lol...ok. Try a new tactic...
ms Rogers said something to the effect that - "the dispatcher acting like the caller was bothering her." that's normal cop behavior. that's what cops do. THEY HATE BEING BOTHERED and expected to do their jobs. i've reported MANY CRIMES committed against me, including the extortion of $50 grand and 6 years of criminal harassment by my landlord and neighbors. the cops REFUSE to enforce the law. they leave me at the mercy of my abusers!
the last conversation i had with a cop, just about a month ago, where the neighbor who's been harassing me for 6 years filed a FALSE police report against, WHICH IS A CRIME, all the damned cop had to say was - "we have better things to do than babysit you people!" THAT'S THEIR ATTITUDE! when cops become the criminals then WE HAVE NO LAW! and, in america over the last 20, 30 years, we have no law. the u. s. is a LAWLESS SOCIETY!
"I'm not a mean person and I don't want to get anyone fired..." Ma'm she INTENTIONALLY refused to render you assistance which is her freakin job and you are here being empathic with her 🤦🏾♀️ She not only needs to be fired she also needs to be in jail for duty to rescue which is LITERALLY her job. All this always taking the high road with individuals who wouldn't reciprocate and don't even value our lives has to end.
Exactly. 100% agree with your statement.
Thats how she's going to get to heaven!You have to forgive.
Never get too emotional and concerned about people who showed no respect for your safety and life. A job is a job. Do your job or get fired. NO EXCUSES!
@@matthewreddick2433 need more than that 🤣
Amen! That dispatcher is horrible and her investigation and termination should be made public for all to see and hear! Despicable!
I really hope this woman will be okay. Being a victim of such a traumatic event can't be easy. She did everything she could to get the help she needed and, thankfully, others were there for her in her time of need.
This just made me tear up I’m glad she was ok. What a scary situation I can’t imagine
Can you actually imagine someone arguing with this victim? So rude and hateful not to mention deadly. She/he has no business working as dispatch
we want to know who she is
Not the first time I’ve seen a story like this. It’s a reflection of what the country is, that’s all. Everyone is an asshole until they go viral for it.
Yes, I bet the my life the dispatcher was white
@@Lyricistnz Americans have a tendency to live inside these bubbles of self-importance and entitlement. In that operator’s mind, she was the most important person in the world in that moment. She was the customer. Unfortunately, someone like her needs to be made into an example. Hard for the government to enforce any standards of decency when all it cares about is how to fleece the population though.
I can’t wait to see the killers interrogations
WTF. I hope every 911 dispatcher learns from this mistake and example of incompetence.
We knew it's finally here ruclips.net/video/ChSRaRdCt8s/видео.html
We knew it's finally here ruclips.net/video/ChSRaRdCt8si/видео.html
@@nunuofficial5146 Go troll another post AHOLE
My heart truly goes out to everyone that was and still is involved.
Aww, well done to this interviewer. He handled this with so much empathy. He didn't just interview her for a story, but sincerely was assuring she is comfortable and there to love and support her. Praise Him for his heart! 🙏🏾🙌🏾🙌🏾❤️
This is just awful. I am so sorry these poor innocent souls had to experience this. And for the 911 dispatcher to hang up like they couldn't hear gun shots. What the hell. This woman is 100% right, that dispatcher left her to die. So disgusting. 😞😥
not defending her in the slightest but if she couldn't hear the shots something is wrong. I'd like to hear the recording but I'm curious if she was using a 20yr old headset. It is a government service after all. Unfortunately the recording wouldn't portray that.
@@soulife8383 It doesn't matter, every 911 call should be treated as an emergency. As a dispatcher, you are the first person on the scene and its their job to handle each call accordingly... sometimes that means listening if you have trouble hearing the caller, connecting a translator if the caller doesn't speak their language or TTY for a deaf caller, asking yes/no questions to find out why they're whispering, providing instructions if necessary, keeping the caller calm, and dispatching medics. Even if they couldn't hear the caller, technology is so amazing that you can see on a map where the caller is calling from and get their location, if its a landline you can see the exact address...either way you should dispatch patrol to check out the scene. Not coming for you directly, just letting people know that its not unheard of to get a call where you can't hear the caller, hang up calls, children calling, nonverbal callers, etc.. This dispatcher did not care and yes they should lose their job and possibly face criminal charges.
911 does get a lot of prank calls I know someone who used to be a dispatcher doesn't excuse this woman. I wonder what kind of supervision is going on there because likely this wasn't the first time this dispatcher has had issues. Even prank calls they don't hang up what they want to locate the person calling if you hang up they call back.
@@MsBenitaButrell Than people who make prank calls should also get criminal charges
@@erismana2105 I was a police dispatcher for 30 years. This has never happened to me. A trained dispatcher knows better. I've seen yelling "speak up." But one knows, a whisper, a call for pizza, can mean you listen even more closely. But you never, ever, hang up.
As a 30 yr police dispatcher this angers me and breaks my heart. Shared on twitter. This happens far too often, in my experience.
Don, thank you for your compassion.
Heather thank you for what you do for the communities you serve!💯💯🤎
@@yvettewilliams4893 you are an absolute doll. 🤩
When you have a service job... serve it hard. I cannot believe the attitude of that person.
Must of been a Karen . Karen’s get offended easily
Thank you for your service and professionalism.
When he asked how she’s doing an she cried. My heart broke 💔 her crying to that question just shows how not ok she is, an that truly hurts me. I pray for her and hope she heals soon an hope she never has to experience trauma like that ever again.
This is infuriating ! 911 dispatcher needs jail time!
This reminds me of the lady who accidentally drove into a body of water and couldn't get out and she called 911 and the dispatcher got mad because she was frantic and the dispatcher actually mocked the lady and told her to shut up. Well that lady didn't make it and she drowned in her car and that dispatcher faced zero charges. If you don't know about it I encourage you to look it up.
I remember hearing of that…beyond tragic.
ladies family should find that person, and give them hell.
Wow‼️🤬
I was reminded of exactly that case. I didn't know there hadn't been any charges. Unbelievable.
Wow how sad 😢
That was ABSOLUTELY wrong! Don’t feel bad, she did NOT do her job, and that is a life or death job for an entire community. I’m so sorry beautiful, you shouldn’t have had to experience that. No one should.
That was ABSOLUTELY wrong! It didn’t ever happen, just an act, like a movie.
Girl Friday I agree with you
@@eliasl332 big brain
ms Rogers said something to the effect that - "the dispatcher acting like the caller was bothering her." that's normal cop behavior. that's what cops do. THEY HATE BEING BOTHERED and expected to do their jobs. i've reported MANY CRIMES committed against me, including the extortion of $50 grand and 6 years of criminal harassment by my landlord and neighbors. the cops REFUSE to enforce the law. they leave me at the mercy of my abusers!
the last conversation i had with a cop, just about a month ago, where the neighbor who's been harassing me for 6 years filed a FALSE police report against ME, WHICH IS A CRIME, all the damned cop had to say was - "we have better things to do than babysit you people!" THAT'S THEIR ATTITUDE! when cops become the criminals then WE HAVE NO LAW! and, in america over the last 20, 30 years, we have no law. the u. s. is a LAWLESS SOCIETY!
They hung up on her because she wasn't part of the psy-op. The FBI didn't want locals involved to screw up their false flag operation.
The dispatcher should be arrested in placed in jail.
My mom once accidentally called 911 (which was on speed dial) and hung up right away. Not only did they call her back but they sent officers to the house! She was terribly sorry but that is how the system ought to work!
She only faces termination from her job. She refused to help and lives were lost.
Your job is to listen and understand what is happening on the other end of the phone and if you're so jaded that you can't even begin to understand the situation on the other end and proceed to ignore the people your required to help is unreal!
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Young lady…you’re one of the bravest people I’ve ever seen…please, don’t be afraid to seek out help from a mental health provider…there is absolutely nothing to be ashamed of by doing that…you can be strong, and seeking help only proves how strong you are…God Bless you and your friends…especially those friends you’ve lost…we are praying for all of you!!!
Oh my gosh, my heart goes out to Ms. Rogers. I can't imagine going through that experience. It had to be so frightening and heartbreaking to hear of the deaths of friends/coworkers.
They have the tapes, if the dispatcher did hang up on this lady, they should be fired.
A similar experience with 911 services happened to me 3 years ago. The operator began yelling at me and threatening to hang up even though I'm trying to explain I found someone dying. I had to find a neighbor just to talk to dispatch. It still breaks my heart to this day. Still saddened because the person lost their life and I had to argue with emergency services. R.I.P
Real professional. Not.
😔😔😔
Was your dispatcher FIRED?
If they act unprofessional like that causing someone to lose their life they should be charged...
It is traumatic.
Not to be ugly or hateful but the decision to terminate someone who's in the wrong position in life is extremely necessary to protect future life.
I hope the store pays for their employees to get counseling if they don’t have insurance, that would be the right thing to do.. PTSD may be forever for them 💔
Yes, she’s needs to be gone. You should never hang up on a 911 call. You stay with them no matter what. Fire her…
Well then make punishment for the prank/fake calls harsher.
You can't have both "they should never hang up" and "boohoo decriminalize minor offenses".
charge her
@@kneegerman2076 what a terrible take, but the universe agrees with everything you agree with, so don't be surprised if you bring this energy to you or a loved one, desperate need of help and won't get it!
She needs to face jail time
She needs to be criminally prosecuted. This was purely a criminal act and an aggregious deriliction of duty.
Ma'am, as a prior dispatcher, this was handled so badly. I'm so very sorry that you had to experience this on top of everything else. I am in awe of your dignity and resolve to tell your side. I'm glad those young employees have you to look to. ❤ many many prayers and blessings to you and everyone who is having to cope with this violence and pick up the pieces.
What is the hiring requirements like for a dispatcher?... I'm just curious... I would think that they would have to hire people who are very upbeat and kind of happy to be of service to people... Not mean or uncaring... What I'm trying to say is there should be a certain personality type that they are aiming for....
@@zulu3274 Like most jobs, I'm sure there is a certain personality type they try to hire. Sadly, 911 operators have one of the highest stress jobs and are underpaid for their work. This makes it difficult to attract and maintain upbeat and happy people because of the emotional toll associated with the job. I've known plenty of happy upbeat EMTs and operators who leave to become servers or retail managers because they need a break from their careers.
you don't have to be a prior dispatcher to know this was handled egregiously. badly doesn't even begin to cover it. she should face criminal charges.
@@zulu3274 we went through a series of different tests to weed out applicants. We had typing test, a reading comprehension test. Then there was a geographical test (they gave us a map with fire stations w/various equipment at each. Then they would give a scenario and tell kind equipment needed. You had to say which location would get to the scene quickest).
There was also a hearing and vision test. Then there was a panel interview. I think it was one more test but I can’t recall what it was but I know it was some kind of personality test. Background check including education, employment, traffic and of course criminal.
My training program was 4 months and that included ride alongs with police fire and ambulance.
She has to be charged after getting fired
They should charge that 911 representative period. She had the ability to get help to that grocery store sooner.
I feel so very sorry to hear about the trauma that this lady and everyone else who either worked or was shopping in that store on that fateful day. I hope that she can get some help so, that she can effectively deal with what she went through!
That must have been just so terrifying. She's suffering from PTSD and it will always be with her. So sad that this happened to her and everyone else. It's not just the people killed and wounded who are victims.
@justa jogger was it a hate or white supremacist crimes, black on black or white on white crime or murder?
You don't develop PTSD in a day.. the brain doesn't work like that
@@kaosduval8503 the trauma to the victims , bystanders and families are the same, so what's your point?
@Janet Dotson No shit Sherlock. All murders are traumatizing.
It is tragic in every way. And, PTSD can be healed with a qualified EMDR therapist. I have had the benefit of EMDR myself through EMDR. My hope is that this woman and all impacted by this senseless tragedy and murder can get the help they need.
This world is so cruel. I cried when she began to cry. I pray 🙏🏼 for all the survivors, pray for their healing, for their strength, for peace.
why don't you pray to your god to stop the shootings before they happen? while you're at it maybe tell this god to do something about the 5 million babies that die every year - maybe, since prayers never work but people keep spouting this absurd and pointless lip service, you should pray for a brain.
Same here, it is extremely painful to hear her speak on that horrible day. 😔🙏🏽
This woman is amazing with a beautiful soul. I just want to hug her. I can’t imagine what she went through. I pray for her and all others victims.
How can a 911 dispatcher not take the time to make sure of the situation on the other end before hanging up? What else would the 911 dispatcher have to do? Make herself an emergency cup of coffee?
She's a beautiful human being. May she continue to be strong and eventually recover from this horror.
WOW. This makes me cry. This lady put her life on the line to call for help. Sad😔 . I can feel the pain. I could just only imagine how terrified she was but she did the right thing. Not thinking just of herself but everyone else. There's a lot of good people in this world as well as the bad. I'm thankful she survived.
@Hope Fliers I think they get a number of prank calls unfortunately. Not that I'm giving an excuse.
@Hope Fliers or the local Macdonald's is out of macnuggets.
Ms. Rogers seems a lovely person, no hate for someone who abandoned her during a horrible event. I am praying for you and your co-workers to heal in mind and body.
I wish everyone in this world would wake up and be kind and caring to everyone else. Wouldn't it be a wonderful thing to behold?
Bless her heart, that's something no one should ever have to go through. And to have someone who was suppose to help you do you that way is totally unacceptable. I don't know considering her position if getting fired is enough. If you had be shot due to her neglect, her merely getting fired wouldn't of brought you back so, I think her just getting fired isn't enough. Also if she did you that way there's no telling how many more people she'd done that way. They really need to listen to their call logs and see how many people she had done like this because she may of possibly caused someone else to be injured or even die.
This beautiful and sweet young lady didn't deserve any of this, none of those good people did. I am sick to death of this BS. All of my love and healing energy go to the people affected by this monster.
@Crystal Karma..
Well said !
Because supermarket mass shootings are a thing, (in USA) all checkout lanes should have silent alarms, just like banks do.
This is a lovely comment and I agree. I wish I could give her a hug and tell her she’s courageous.
@@msoperator510 That would be an excellent idea. It’s terrible it’s needed, but if it helps, it helps.
@justa jogger
Well...that depends, was it the same situation as what took place in Buffalo? A gunman targeting a particular group of people because of their race?
I'm pretty sure it was a conflict between two people that got severely out of hand, since I'm listening to the police chief's remarks now, and he is saying that exact thing.
What were you talking about?
Queen, no one got her fired but herself. She should be fired and charged with something. How incompetent. Stand strong Queen, my prayers are with you. God bless you, young lady.
The way that operator acted, especially not calling back...and saying "why you whispering, he can't hear you" was that operator watching that murder's live stream????
A lot of these people working those 911 calls are just too involved with themselves. They're just there for a paycheck. Not realizing that this job is more than a paycheck. Police officers do the same thing.
When you look at it this way, that the 911 operator assisted the shooter by dropping the call and give the shooter more time, even if the extra time is milliseconds. You realize a charge of Aiding and Abetting or accessory to murder is only fair.
@@SoManyRandomRamblings I won't be surprised. This operator's response is very off. Never be surprised who may be connected to this.
@@beest_ I absolutely agree.
Wow, she had me in tears. I'm so sorry that happened to her and everyone who lost their lives, friends, family members, and Co-workers.
My goodness heart goes out to this lady, I can’t even imagine how she feels so sad.
I'm so sorry. You are a beautiful person, we are all lucky to still have you here with us.
well said
I want to see this 911 dispatcher. I want to hear her side of the story and why she was being so ignorant and rude and heartless.
Good luck with that.
This is so heartbreaking and I love the compassion the interviewer has. Condolences to the families from Swaziland Africa 🌍🇸🇿
Thank you for getting right on it.
Heartless dispatcher who was annoyed
Man brings tears to your eyes to hear how she was treated and the pain she must still fill. What is the world coming to? So much anger over the littlest things that can cost you your life.
Feel!
@@rewade70 my mistake feel
Racism isn't a little thing. You talk as though someone bump him in the store or something.
My heart goes out to you all!!!!
I am so sorry an sad for the people who died and wondered
Please stay strong ,,,,,, I hope you get all the support you and your family (coworkers) need from family and friends
@@rickywalker8054 I think he was talking about the 911 dispatcher anger about the employee whispering, which the dispatcher being angry over that is a little thing.
That 911 dispatcher better lose that job!
This poor woman. You call for help and they treat you like this…unacceptable. God bless her and everyone involved. *hugs
I’m telling you emergency dispatchers can be rude. I had an emergency with my baby and the dispatcher had an attitude the entire time.
She was so articulate and caring, but the moment she broke down, I felt her pain. So tired of this❣️
@@brendaw4363 my thoughts exactly...why wouldn't she sound articulate? What a silly comment from this other person
Why wouldn't she be articulate? Out of that whole interview you just sat there thinking "damn she really mastered the English language". Keep your weirdo stereotypes to yourself.
@@brendaw4363 You are seriously stooping low to find something n 😭negative about my comment. She held it together and was able to articulate her pain. But when she did cry, it was heartbreaking...How is this a negative?!?! Are we that sensitive???
@@s.w3645 Wow! That's what you got from that statement?!? 😑
@@brendaw4363 I'm a sister! Y'all are too damn sensitive over things that don't matter. The fact is she spoke through her pain to send a message. Good God!! 😑
A 911 dispatcher normally keeps you on the line until the police arrive. Dispatcher should not have hung up!
True. If nothing other than to console the caller while help is on the way.
What a kind hearted lady she is! That operator is horrible… just horrible!!
That dispatcher should be sentenced!
If you’ve ever called 911 you know they’re usually mean as hell. They’re jobs are super stressful but at some point they just straight up lose compassion and patience
This poor woman. My heart breaks for her and everyone directly effected. She's so brave. I pray for healing for everyone there that day and the families.
🙏🏾🙏🏾🙏🏾
Praying has never fixed or done anything. Keep praying and good luck. The 911 operator responded as 40% of Americans would have done. Just accept the reality and keep praying
Prayers for all the victims ✌🏻🕊🙏🏻💯
@@yareklipinski Prayer works with faith in God and Him seeing you believe in Him. Hebrews 11:6 attests to that. And it works, I am a witness to that.
@@chayil7489 amen
Can you imagine if this was terrifying for her, how it must have been for the past victims of gun violence that were in schools (4-11).
This is maybe the most humane newscaster I've ever seen or heard.
Dispatcher should be charged. Negligence, something.
It'd make people in positions of power etc to make sure they use it well and responsibly.
There was shooting while they were on the phone. Imo that's assisting since she definitely should've heard that
At least!
They charged the dispatcher in New Orleans. She should be charged too.
Whoa when she said “I felt like she left me to die!” Hit me immediately as she was about to say it I thought to myself this woman must’ve felt the terrible feeling of abandonment and was at that moment scared to death. That’s unacceptable behavior from the dispatch shame on her and I hope she does jail time to just think about what she’s done to all those ppls lives living and passed. Imo. I hope this woman gets the help she needs whatever that may be! 🙏🏾
This makes me feel something that I don't want to feel angry with hate in my heart but it is what it is
Not only should the dispatcher be fired, but she should face criminal charges as well.