Hello, thank you for reaching out. We invite you to forward your technical request to our Care dept, sending an email to care.foryou@lelit.com. We remain at your disposal. Thank you, LELIT team
@Lelit Hi, My PL042 is not building up pressure anymore. When the machine is on coffee mode it seems like the solenoid valve stays open and all the water is forwarded to the drain bin trough the solenoid valve. When on steam or hot water mode the valve seems to close fine. Should I replace my solenoid valve?
Hello, thank you for your comment. To better support, please forward your message to care.foryou@lelit.com attaching a photo of your product data label, a copy of your purchase document and a video showing the situation you are facing. Our Customer Care dept will be more than happy to support you. Thanks and best regards, LELIT Team
I got the pl41tem model recently and always after the shot at the removal of the portafilter the puck is stuck at the shower screen. With the double basket inserted I used different dosages from 15 to 18 grams and the puck always sticks except once that i inserted 18.2 grams i think. What could cause this problem?
Hello, we know that you are already in contact with our Care Dept., we kindly ask you to check any technical doubts with our Care Team. Thank you, LELIT Team
Hi lelit team, i have the pl042 and after the desalting prosses i use the steam and see little materials like grains of sand but i think that their metalic. is this possible? can i send you a photo at an e mail? thank you.
Hello, you can send a video, a photo of your product data label and a copy of your purchase document to care@lelit.com. We'll support you from there. thank you, LELIT Team
I watched the video like 10 times but there is a missing instruction at 8:35 you say "connect this wire" but you never talked about disconnecting a wire and never say which wire you are talking about. This is especially worrying because you say the operation can be "very very dangerous"!
Hello, please send an email to care.foryou@lelit.com to report them this detail. Our Customer Care dept will be more than happy to analyze the issue and to provide technical assistance. We remain at your disposal. Thank you, LELIT Team
Hello, may I know if the inner thread of the solenoid valve is straight or conical?
Hello, thank you for reaching out. We invite you to forward your technical request to our Care dept, sending an email to care.foryou@lelit.com. We remain at your disposal. Thank you, LELIT team
@Lelit Hi,
My PL042 is not building up pressure anymore. When the machine is on coffee mode it seems like the solenoid valve stays open and all the water is forwarded to the drain bin trough the solenoid valve.
When on steam or hot water mode the valve seems to close fine. Should I replace my solenoid valve?
Hello, thank you for your comment. To better support, please forward your message to care.foryou@lelit.com attaching a photo of your product data label, a copy of your purchase document and a video showing the situation you are facing. Our Customer Care dept will be more than happy to support you. Thanks and best regards, LELIT Team
I got the pl41tem model recently and always after the shot at the removal of the portafilter the puck is stuck at the shower screen. With the double basket inserted I used different dosages from 15 to 18 grams and the puck always sticks except once that i inserted 18.2 grams i think. What could cause this problem?
Hello, we suggest you to grind the coffee coarser and increase the quantity of the coffee in the basket. Thank you, LELIT Team
can you explain again the dangerous part of filling water?thanks!
Hello, we know that you are already in contact with our Care Dept., we kindly ask you to check any technical doubts with our Care Team. Thank you, LELIT Team
Hi lelit team, i have the pl042 and after the desalting prosses i use the steam and see little materials like grains of sand but i think that their metalic. is this possible? can i send you a photo at an e mail? thank you.
Hello, you can send a video, a photo of your product data label and a copy of your purchase document to care@lelit.com. We'll support you from there. thank you, LELIT Team
I watched the video like 10 times but there is a missing instruction at 8:35 you say "connect this wire" but you never talked about disconnecting a wire and never say which wire you are talking about.
This is especially worrying because you say the operation can be "very very dangerous"!
Hello, please send an email to care.foryou@lelit.com to report them this detail. Our Customer Care dept will be more than happy to analyze the issue and to provide technical assistance. We remain at your disposal. Thank you, LELIT Team
You have to disconnect first the brown wire going to the boiler electric resistance, aka heating element.