For Luxury brands of this level, there MUST be a quality control of the item before shipping. This is unacceptable and you should take this further with their high management. I have worked in this field and these items get put in boxes and shipped by real people, not by robots, and they are trained to verify that the item is in excellent conditions, so someone didn't do their job here. Lately, I am starting to lose interest in fashion to be honest. I see more and more bad and low quality being sold as luxury and customers tricked on buying them. However going back to the Peekaboo, I have heard many people talking about the wear and tear just after few months, maybe just give it another thought.
Mery F. That’s what I thought too! Like how can anyone send this out. They should have cancelled my order and save me the stress. It’s like some sick joke. Appalling and utterly disgusting tbh 😤🤮💔
That’s just terrible! It’s so sad when boutiques get to the stage where they think that sort of money doesn’t deserve decent service, decent packaging or even a decent condition.
SEND IT BACK NOW!!! That is so wrong! The Fendi boutique that allowed that to happen needs to take a closer look at their quality control and what they train their associates to do. So unacceptable!
That is horrific! Absolutely disgusting that they thought they might get away with it! The peekaboo was on my Wishlist but that has really left a bad taste in my mouth. 💕
Omg! I just ordered a fendi mini peekaboo on Sunday! I was so nervous! I ordered it from the flagship store in nyc and he got me a bag fresh out of a box. He sent me a bunch of pictures of it and overnighted it to my house. It was a perfect experience and the bag was perfect! Oh and in a black dust bag as well!! I’d be happy to share me SA if you want to give it a shot! Good luck!
d farnsworth yay! So happy you had a fantastic memorable experience! That’s what I was hoping for and how it always should be. But somehow this went horribly wrong. TFS your wonderful experience and enjoy your brand spankin’ new bag lovely 😍🥰❤️🎉
Wow! No! That's so bad. I've had nothing but really positive experiences at the Fendi Collins street Melbourne store. I've always received the same beige dust bag with my peekaboos bought in store. Waiting for lockdown to end so that I can actually touch and inspect the pieces in person. Never trust online shopping! I'd return it. So sad!
Ohh no!! The scratches, the uneven leather... you’re right, it may have been a display item that was touched by tons of customers in the store. 🤦🏻♀️ So disappointing. I’ve had bad luck with LV online lately... Bad quality, horrific smells, etc. I love the ease of online shopping and the excitement of receiving the packages but yeah, I feel you in taking a break from online shopping for a while. It’s just a mess at the moment.
Horrible condition for a “brand new” bag!?! y they asked for a bank wire transfer when u paid online!?! 🤯 u should definitely email them about ur experience. Thanks for sharing my lady! 🙏🏼😘😘😘Sandy
New subbie! I’m sorry this happened to you. Can you please keep us posted on Fendi handles this situation. I’m in total shock that they would do this🤦🏻♀️
That doesn’t look like a new one, so sad it happened again! I got this bag last year from the online store (I am in Europe) and I was so impressed by how it was packaged. I also ordered the Defender and they came in separate shipping boxes, not one giant box like you got. And I remember thinking that there was no hairline scratches on any hardware and somehow I was impressed 😄 it is a beautiful bag, but I understand you now liking it anymore. Hope you have better luck shopping in the future!
Sorry to hear this happened to you, how frustrating!! This happened with me too from neiman marcus, 2 different bags and i noticed they were used too. Wth!!
You have not had good luck at all with the Fendi! I feel bad for you cuz all my Fendi bags have been wonderful and look great! I haven't bought from online and only in the stores...makes me nervous to ever order from online!
Hi Kim! You’re not alone hun.. I’ve been having the same luck, but with LV.. I have ordered the neverfull 4 times and then gave up on that and tried to order a different bag, neonoe and that was a fail too..then! My vintage noe came back from repair and Omg, after 6 months, it came back with glue all along side of the strap, and on the other side of the strap, the glue wasn’t fully dried! The worst part, they got white “stuff” like little dots all over my canvas😩quality has been so bad during quarantine.. I’m done ordering online lol . I’m sorry this happened to you.. you should definitely return it! That is unacceptable! 🤦🏻♀️
Kym Khiev oh no you’ve been having bad luck like I have been having. What did they end up doing with your vintage noe. I hope they fixed it again for you. 6 months is a fair wait and it should have come back perfect the first time round 😟
WOWWWWW. This is unreal in the WORST possible way 😧 Especially since you ordered it directly from Fendi. I agree, that would do it for me. Turned off, no thanks!! I’m so sorry friend-that’s so incredibly disappointing. Fingers crossed for your next luxury purchase 😘😘😘
Tayo Adeyiga it’s appalling and disgusting that a luxury maison would even do this. I’m completely put off babe! It’s a sign I need to stop shopping online 🤪🤭😝💖💖💖
Hi Kim, I cannot believe that they shipped this out. I hope it was just an overlook due to the things that we are going through this year. I get turned off with this too! I am so sorry, what a disappointment :( I hope you get a brand new one soon!! I also think it was a display but no excuses where is the QA?
Leo Lion LV Hi Linda, I cannot believe this happened too. It’s a major turn off for me. It will take me some time to reconsider this brand in the future. It is a beautiful bag however I’m not sure it’s worth it if the wear and tear is this substantial after a few months. I’ve never seen a display bag this bad. Not sure what is going on. TFW wishing you have a lovely day 💖💖💖
That is appalling! I think you should definitely complain to the very top at Fendi! A bag that compromised would be unacceptable even from KMart! Let alone Fendi!
If all of us shoppers know the peekAboo goes in a BLACK BAG you think the guy would of tryed to re-box it in the right bag, He thought you would not notice UGH people ..... Thats why you Realy Need to talk to someone NOT at that store and higher up when you call the 1-800 number , How many people have got things sent out from this store Not knowing it was re boxed , used , damaged , ext. ....
I hope they DONT give you any problems & If they do pull the "im a youtuber card" lol JK ! you shoud Not have to say anything they should say sorry . Im glad your making this video for people to know what to watch for .Your Not Claire C. making videos & post because your Mad Hermes Wont sell you a Burkin because she never bought anything @ hermes . So she used her followers to get it for her (she did that & got the bag week , & then acted like she had no idea why they called her to come get a bag so she could post how gerat they are . ... Your not trying to get anything from Fendi but a NEW BAG BUT NOW YOUR $$$ because they heve problems with the quality if someone took that bag back / store model .
OH MY GOSH! Girl I found your video because I was searching around trying to find someone else who may have had the same experience I did! I’m honestly feeling like I need to make my own video about my bag! A couple weeks ago I ordered the Iconic Peekaboo with the monster eyes and IT LOOKS HORRIBLE. Dents and scratches in the glaze, scratches and actual dents on the the hardware... No shopping bag or box included in the order which my box was supposed to include... The bag was thrown into a very small shipping box, only wrapped in it’s own dust bag! Now the dust bag is dirty... Most of the hardware does not have protective stickers and the parts that do were clearly place OVER scuffs. I am in SHOCK! Mailing mine back immediately today. I don’t even want to have it in my possession for 24 hours because it is that insane and I don’t want to be saddled with this disaster like it’s what I deserve for the price I paid. What is going on at their distribution centers! The straps on the sides of mine that make it larger or smaller are allllllll wrinkled like somebody opened and closed them for years if I’m being honest. The leather is all worn out on those little straps. There is scuffing on the back of mine like somebody wore it a bunch and it rubbed on rough jeans or a belt???? I purchased it in their pebbled leather so uuummmm my Gucci soho with the same leather has NO rubbing after 3 years... Why does this look rubbed so badly when it is BRAND NEW! Super turned me off as well because I have been dreaming of this monster version of the peekaboo for honestly years and finally decided WELL clearly I do like it enough to pay that much money for something with EYES on it. lol I guess it just wasn’t meant to be..... Oh AND I waited over a week to hear anything at all about my order or about the bag, they charged me even though they aren’t supposed to charge until shipment and when I called to complain and ask where my bag was... Where is my tracking info... The customer service rep was like, “OH not to worry we just shipped it out today.” Ummmmmm are you psychic? You knew I was calling in today so you shipped it that exact same day??? You refused to email me back for days AFTER I was supposed to receive my bag and then all of the sudden it has already been shipped same day? 🤣🤣🤣🤣 Doubtful. SO SKETCHY and not a luxe experience whatsoever... I am absolutely put off by Fendi in general now honestly. 🤢
Edith Tierce what is going on with Fendi! I’m so sorry to hear you had the same horrible experience as me. I had no idea this thing happens regularly which is totally unacceptable 😓
By the way, the nappa leather is stunning but it scratches quite easily. Also, the hardware attracts hairline scratches like crazy - kind of like Dior bag charms. Perhaps consider the Selleria leather.
For something that’s only ever been tried on in store (if it’s just what they’ve done, just sent you the floor stock) it has not held up well! You would expect it to maintain some sort of quality. Not worth it at all!
I’ve considered buying this bag but after seeing how they age in the preown market I decided it’s not worth it. The preown conditions are horrible. I have a 30 year old vintage Chanel that’s still beautiful.
The fact the guy text you saying , I have a "NEW BAG " for you ... THAT IS NOT A NORMAL THING TO SAY I have NEVER had someone talk like that . He must have known somthing is wrong with the bag to say that , DID HE LET HIS WIFE USE IT OR SOMTHING lol
Wow. Just wow. You are NOT imagining things. That's terrible. I'm so sad you're off this bag, it's really fantastic and a staple in my collection. Mine is so hard wearing and I use it every time I want to be discreet. Perhaps purchase in store and third time's the charm?
Islandgirl8 I’m so happy to hear your peekaboo is a staple and wears well. That’s what I was hoping for too. I might wait and see how I feel about it end of this year for Christmas or next year xox
Hi Kim, I was so shocked to see this happened!! That’s really a used bag!!! Even a preloved bag may be better condition compared to this!! The ‘dent’ or depression near the buckle there is too obvious not to be seen. I really can’t believe anyone would sent such a bag as brand new to a customer 😔😔
I just got a bag from fendi Australia and the leather quilting had a scratch and it didn't have a security tag attached, you know the one where it says if you remove it you can't return it
oh dear what a shame!!!! I have never purchased a fendi bag myself but the peekaboo is super cute XD maybe when the time is right you will find the perfect one!
Omg! 😱 😱 😱 I cant believe this is happening to you!!! Definitely not expected when ordering directly from the store! It’s such a good bag, I’m sad you aren’t getting the amazing experience you deserve. 😢 I definitely think you need to shop with an SA in the future that will send you pictures beforehand and take care of you. Seriously shocking! 😳
KK LVoes CC it’s so bizarre isn’t it! I was definitely not expecting it to turn out like that. This was supposed to be a nice lovely first experience and it’s stressed me out more than it has brought me joy 😳😣
KK LVoes CC ps. I love your one and have only heard great reviews with the mini peekaboo so thought I’ll just get it directly and oh no this can’t be happening 🥺
@@kimcurated But I got mine preloved so I was expecting the worst. Luckily it was just as described. You on the other hand are paying full retail and buying direct from the boutique! Totally unacceptable!!! It's really a shame especially if they sent you a used bag because they oversold. Sad. :(
Omg 😱 that’s terrible. I’m sorry it’s happened to you again. It’s definitely unacceptable. All the products should be carefully inspected before ship out to customers even more so with high end luxury like Fendi. You should def return, as well as put in an official complaint too. I def have learnt few things from your video. I myself never inspected the bags closely before but from now on, i will def do. Good luck Kim. Hope the online shopping experiences can only go up from here.
Thuan Nguyen thank you! Yes definitely need to inspect all the things you buy online and instore from now on. I thought I was imagining things & cant believe the state of that bag. Shopping online is as stressful as shopping instore 😂 I think I gotta stop shopping= no stress 😅😇
I feel you Kim! I recently received a damaged pair of Manolos from an online retailer - they looked worn and had several damages. At least they refunded me the shipping cost AFTER I complained, but there wasn’t even an apology for all the inconvenience caused. I don’t think I’ll shop from them again 🤔
estaboa omg that’s unacceptable. You should have gotten an apology and a code to use on their website. Where is the customer service and quality control nowadays 🤭
OMG! I saw influencer was selling hers( exactly same), I was goons tag you, then it sold in flash… 😅 sry that happened! As handbag lover wish I could help you 😞
babe, that is bad!!!!!! like bad bad!!! wth were they thinking?? very unprofessional of them to send a used item! crazy!!! I'm sorry babe to hear this is happening to you again, poor thing xxx love uxx
Omgsh Kim! I can't believe you had another bad experience trying to purchase the Fendi Peekaboo! Definitely not acceptable! Keep us updated on how the return process goes. Hopefully they don't give you a hard time but definitely send a complaint through! Ps. I hope you are staying safe in Melbourne =)
Gosh it almost feels like this bag is just not meant to be!! So sorry to hear the experience to get this bag has been so stressful !! It really should not be so stressful !! Shame on the store that sent you this poor quality bag !!
I ordered a mini peekaboo green, from the the european website this december. The bag arrived in a box, but with no tissue paper in the box, or inside the bag. It had protection stickers on the hardware, but no wrapping around the strap or handle. The condition is fine overall but the bottom has two clear indents and a spot. I have decided to keep it since it was the last one in green on the eu site, but I would prefered to make the indents on the bottom myself lol. Mine came with the black dustbag. I also got two tags/cards, but also a card how to care for white leather...?. Looks like is was thrown in there in a hurry, and they forgot to stuff it with tissue paper. Well, not overly impressed but at least I didn't get one as beat up as yours. :)
I just ordered a Fendi baguette charm from Neiman Marcus and it didn't come from NM, it came straight from Fendi NYC - the box had the Fendi box in it and nothing else! No receipt, no wrapping, nothing. It was so bizarre! Now I am thinking Fendi maybe doesn't know what they are doing with regards to shipping and customer service (my bag was new with stickers, but still)...
MV S oh dear Fendi staff need to be retrained in providing the best customer service. Paying for luxury you would think the price would reflect the service inside and out however unfortunately that is not always the case 😔 Congrats on your baguette charm- it’s super duper cute 😍❤️🎉
Oh that’s awful... it just keeps getting worse as the video goes on.. so sorry. Hairline scratches all over definitely means it’s been used.. or handled.. multiple times. It’s unbelievable they’d even send this to a customer. FENDI in singapore is exceptional.
lpngjas I’m still in shock this even happened. This never should have happened it’s like some sick joke. Appalling disgusting customer service. It’s not meant to be, I won’t be shopping at Fendi anymore that’s for sure 💯
Yeah, I'm not surprised at all. When I was in Italy I wen to their store in Rome and Florence. Both places had used deformed peekaboos. I was like, ummmmm no. I had such a sweet SA in Florence and she ordered one for me from the warehouse. Honestly, I was shocked, I thought being in Italy it would make a difference since their bags are made there.. but no.
I'm absolutely shocked and speechless... unacceptable to send customers a bag that appear to be used. I don't even think display stock bag would get that much wear, especially on the corners. And that text message is just really random and suspicious. I think a complaint to head office is definitely needed.
This is so unacceptable!! My goodness!! What’s going on with these fashion houses!! Fendi this is beyond terrible! I’m so sorry that you had to go through this unpleasant experience dear. Please go to a reputable store and purchase in person if possible. I know the convenience of shopping online. I too shop online as they are no luxury stores in my state, so don’t have a choice either. Please get a full refund! Please also report this to corporate office. Thx for sharing 😊
Oh no...this is so frustrating!! Why those brands don’t care about their customers anymore!? This is definitely unacceptable!! I recently purchased a bag from Loewe boutique (thanks for letting me know about 24S they didn’t have the colour I wanted 😭). I called the Loewe boutique in Australia and purchased from them directly because I was bit worried about bag will be sent from overseas. and...Guess what...the bag arrived in completely squashed box...😭 They put the bag in Loewe dustbag with tissue papers and placed in the thin cardboard box directly (no brand box), the bag got creases and dents. They are working on replacing the bag now but why ??? Hope Fendi will solve your problem soon XX
A Cha oh no! It’s such a hassle and very stressful for you to go through that Loewe experience. Some people seriously don’t know how to package and protect the item. Utmost care is needed. I hope your bag gets resolved xox 🙏💖
I ordered a Fendi peekaboo essentially online since the closest Fendi is about 3 hours away. I had a similar experience it was all scuffed up. So I figured I will only shop at the boutique if I really really want one.
Karen Philpotts from what I’ve read today, lots of them get sent off with scuffs and wear on them. If this is the case I’m going to stay away from this bag or if I still love it I will go in the boutique and inspect before I buy. It has completely put me off Fendi 🙁
Absolutely unacceptable! 😤 How could Fendi do that?! It will ruin their name in the fashion industry. Can’t blame you Kim, this bad experience will surely make you feel very turn off for this bag, I would too! 😣 Instead of seeing the beauty side of this bag, you’re actually seeing so much cons in it. Sigh 😔. Fendi do need to look into improving online reliability, CS & their packaging. Your video is an eye opener for all ladies who loves Fendi. 😶
Isabel Ong I’m completely turned off this bag rn tbh. Fendi def need to improve in all those areas you mentioned. I was getting a strong liking to the brand and wanted to add a few pieces but after this experience I’m not so sure. TFW 💖💖💖
This is legit my worse nightmare. Either they send me the wrong item, it's used or there's scratches/scuffs. But I'm also paranoid going in person cause' I had a bad experience from SA's. I hope you get an apology cause' you paid good money for it. (I hope you called them and the bank transfer thing is so sketchy)
It is should to be return. During your unboxing I notice the box is it used and the papers/certified is lack and then you starting to look the stucture and I think this is a wrong craft or failed or unfinish bag of Fendi. Thanks for sharing you gave us an awareness ☺️🤗
OH, I'm so sad to hear this...the mini Peekaboo has been on my wishlist. I have a medium, but it is a bit too big for me. AND I keep purchasing Chanel so the Fendi mini keeps getting pushed down the line...hahahaha...I am still lusting over the Peekaboon mini in calfskin. Hopefully one day I will find the right one. TFS
Really not acceptable!! So sorry you have to go through that!! And something really fishy about that text🤔. Loved your videos, do think you can do a bag collection video? Would love to see all the eye candies!!
I think the model was sold out and the employee sent you a used one and he or she got the money. The bank transfer request was if u were refunded, she would give u her account details n sell her own bag. Guessing
Peekaboos are so absolutely beautiful but the fact that it was that broken in is unacceptable. Maybe you can either get a newer model (trendier colorway), or go directly to the store? :(
Wow!! How stupid can Fendi be to sell damaged bags?? With social media and RUclips it’s only going to ruin the brands name even more. I won’t be buying for them for sure!
Wow, unbelievable. Although, I think you should go into the store to purchase the bag so you don't have to do go through the whole return process. I have the exact same bag and I love it. I always reach for it because it is lightweight and spacious. The leather is buttery soft and it just goes with everything.
I too ,I've in Melbourne, and from March to early June I had great success with online shopping overall. But then all of a sudden in the past 2 -3 weeks something weird has happened. Eg: I ordered a Zimmerman dress from Matchesfashion that came from the UK. Oddly, this item was on my wish list on my online profile, but then I missed out and received an email stating this. 4 weeks later I received an email saying my Wishlist item was back in stock. I assumed either someone had returned it, or, there had been a stock discrepancy in the computer that had been corrected. So I ordered it. When it came one armpit stank like sweat. The other was fine. I sent it back as a faulty, saying they had sent me dress that had been worn. I figure someone had it for around 1 month. wore it, then returned it. I feel like since all the lockdowns the lengthy extended return window for consumers is creating a strange effect when the item gets to you. It's like it's used. Then returned. Even if it's unworn, some items are like the person there it at the back of their stink wardrobe, then remember 2 months later after lockdown to return it.
Omg how is this possible.. this is bad very bad this bag is more than used. I don’t understand why do they accept returns in such a poor condition. Even if it is a display bag you don’t sent it out to clients it’s inadmissible. I don’t buy high end bags often. Once in a while I treat myself for my birthday and buy a bag a really really want but online shopping stress me out. I’m so picky. I don’t want to see scuffs or scratches on the hardware. You know in Europe they are very very picky with returns.
sherazade I’m thinking the exact same thing, how could they send out a bag in this condition. It’s supposed to be brand new! I’m not buying it from a second hand boutique. I think I will stay away from online shopping for now too. It’s more stress than it is fun 😆 TFW 💖💖💖
What a shame, I think you should consider calfskin leather, I would feel so disappointed. I would honestly request a new bag at the old price for all the trouble, it’s outrages.
Gee, you’ve had no luck with this bag. Hope they don’t give you a hard time when returning and maybe let them know about that weird text. It’s all very odd. Not good enough Fendi !
jenny meyers it’s made me rethink this bag and Fendi anything going forward. I wanted to branch out and try new things but this is definitely an experience that has left me scarred 😧
Let us know what happens when you return it. I purchased a wallet from Fendi online. I didn’t like the so I shipped it back right away, and it took Fendi 3 months to credit my Visa card. I had to keep calling to see when they reimburse me. And they kept telling me it would be done within a week. Never again!!!
this makes me feel sick and sad.. for what we pay for our luxe pieces this unexceptionable.. call them right away.. my heart breaks for you as I know how much you want that bag.. love your videos..💕
I ordered the same bag from the Fendi onlinestore yesterday before watching your video. I’m so scared now. I called customer service immediatelly this morning to ask if they could send me a picture before they ship the bag but the man said it has already been shipped. In the tracking number I checked where the bag was being shipped from and I looked up the address and it looks like it’s coming from a wareshop from Italy and not from a shop. So I hope its immaculate 😩😩
I received the bag today and she’s perfect! Even with the black dust bag.. Maybe Fendi sucks outside of Europe because its not coming from the warehouse or something? So strange.. I hope you’ll find your perfect Fendi bag sometime 🥰❤️
Yes! Stop shopping and save your money. I bought an LV escale onthego and it didn’t seem right so I exchanged and the EXCHANGE came within all the white glue seams showing in EVERY seam! It was crazy. I was so upset. I decided to abort mission.
This can also happen at the stores. I am fan of Versace men accessories. Bags, and shoes. My experience with them is that I get a better quality item from the online store. I've had a nightmare, with one of my bags, they had to send for repair.
Wow, this looks like a display model for sure. I have had the same thing happend to me ones from an online retailer. But the bag I bought was a bag on sale so when I contacted them they said it had been a display bag and that was the reason it was on sale. A bit annoying because it didn't say so on the website. They told me it was ok for me to return it though. For a bag coming from the Fendi boutique this it not acceptable at all. Return it asap!
Your not the only one i have purchased two items from Louis Vuitton and my kirigami box came opened they didn’t seal it corrected and I just got the graphite cle today and there is a giant crease on the side and the stitching is aweful I don’t know I’m done online shopping too so sad 😞
Felt bad for that to you. I don’t think is only fendi, however all design brand products they don’t have common sense to separate the display bag and the stock bag(which is the keep in the back of ware house). They always said this is brand new piece I do understand is brand new piece but it doesn’t mean no one keep touching and trying on. Specially people paying the higher price for items and of course they want the items wasn’t been touch by some other customer that why we have display bag, but what they do is they try sell the display bag first than the fill up the bag from the back storage. Unless the person doesn’t mind the display or last piece. I always checked and ask if they have new piece from the back store. If they say no than I double check the item, if very wrong I will ask them to order. That case was so bad the conditions for sure is not acceptable but the still try sent out during this COVID 19. I believe should stop buy unless your SA Is trustable.
For Luxury brands of this level, there MUST be a quality control of the item before shipping. This is unacceptable and you should take this further with their high management. I have worked in this field and these items get put in boxes and shipped by real people, not by robots, and they are trained to verify that the item is in excellent conditions, so someone didn't do their job here. Lately, I am starting to lose interest in fashion to be honest. I see more and more bad and low quality being sold as luxury and customers tricked on buying them. However going back to the Peekaboo, I have heard many people talking about the wear and tear just after few months, maybe just give it another thought.
Mery F. That’s what I thought too! Like how can anyone send this out. They should have cancelled my order and save me the stress. It’s like some sick joke. Appalling and utterly disgusting tbh 😤🤮💔
Worked retail too but have had managers tell me to box a bag that was returned. Especially last in stock if deemed still sellable.
Ultimately my fave way to purchase a bag is in person. I hate spending that much and not physically seeing it first or picking it out.
That’s just terrible! It’s so sad when boutiques get to the stage where they think that sort of money doesn’t deserve decent service, decent packaging or even a decent condition.
Sancia West It’s disgusting that they even sent it out like it was a joke 🤯😣
WoW! That’s ridiculous. How are they just shipping used bags???!!! They need to do better.
SEND IT BACK NOW!!! That is so wrong! The Fendi boutique that allowed that to happen needs to take a closer look at their quality control and what they train their associates to do. So unacceptable!
Malka Lux 100% agree! This was SHOCKING on another level 😰
That is horrific! Absolutely disgusting that they thought they might get away with it! The peekaboo was on my Wishlist but that has really left a bad taste in my mouth. 💕
Love your videos Kim! Will you be buying more Cartier or VCA soon? Looking forward to your unboxings if yes ;) much love xx
C Pham aww thank you 🙏💖 I’m thinking of my next Cartier piece not sure what to add yet heheh xox
Wow can’t believe this, it was probably returned item or displayed, they are so wrong to do that
Also, thanks for making this storytime so informative and concise!
Omg! I just ordered a fendi mini peekaboo on Sunday! I was so nervous! I ordered it from the flagship store in nyc and he got me a bag fresh out of a box. He sent me a bunch of pictures of it and overnighted it to my house. It was a perfect experience and the bag was perfect! Oh and in a black dust bag as well!! I’d be happy to share me SA if you want to give it a shot! Good luck!
d farnsworth yay! So happy you had a fantastic memorable experience! That’s what I was hoping for and how it always should be. But somehow this went horribly wrong. TFS your wonderful experience and enjoy your brand spankin’ new bag lovely 😍🥰❤️🎉
Wow! No! That's so bad. I've had nothing but really positive experiences at the Fendi Collins street Melbourne store. I've always received the same beige dust bag with my peekaboos bought in store. Waiting for lockdown to end so that I can actually touch and inspect the pieces in person. Never trust online shopping! I'd return it. So sad!
Fendi sent me a used bag too. I sent it back. At least the return process was quick (one business day).
Ohh no!! The scratches, the uneven leather... you’re right, it may have been a display item that was touched by tons of customers in the store. 🤦🏻♀️ So disappointing. I’ve had bad luck with LV online lately... Bad quality, horrific smells, etc. I love the ease of online shopping and the excitement of receiving the packages but yeah, I feel you in taking a break from online shopping for a while. It’s just a mess at the moment.
Horrible condition for a “brand new” bag!?! y they asked for a bank wire transfer when u paid online!?! 🤯 u should definitely email them about ur experience. Thanks for sharing my lady! 🙏🏼😘😘😘Sandy
PreMeYumLife thank you my dear Sandy, wishing you a lovely day 😘❤️❤️❤️
New subbie! I’m sorry this happened to you. Can you please keep us posted on Fendi handles this situation. I’m in total shock that they would do this🤦🏻♀️
That doesn’t look like a new one, so sad it happened again! I got this bag last year from the online store (I am in Europe) and I was so impressed by how it was packaged. I also ordered the Defender and they came in separate shipping boxes, not one giant box like you got. And I remember thinking that there was no hairline scratches on any hardware and somehow I was impressed 😄 it is a beautiful bag, but I understand you now liking it anymore. Hope you have better luck shopping in the future!
Sorry to hear this happened to you, how frustrating!! This happened with me too from neiman marcus, 2 different bags and i noticed they were used too. Wth!!
메리 Wow Neiman Marcus is usually impeccable 😧 Sorry this happened to you too 💖
You have not had good luck at all with the Fendi! I feel bad for you cuz all my Fendi bags have been wonderful and look great! I haven't bought from online and only in the stores...makes me nervous to ever order from online!
Distracted by your Chanel classic flap standing on its side in the background! 😬
Hi Kim! You’re not alone hun.. I’ve been having the same luck, but with LV.. I have ordered the neverfull 4 times and then gave up on that and tried to order a different bag, neonoe and that was a fail too..then! My vintage noe came back from repair and Omg, after 6 months, it came back with glue all along side of the strap, and on the other side of the strap, the glue wasn’t fully dried! The worst part, they got white “stuff” like little dots all over my canvas😩quality has been so bad during quarantine.. I’m done ordering online lol . I’m sorry this happened to you.. you should definitely return it! That is unacceptable! 🤦🏻♀️
Kym Khiev oh no you’ve been having bad luck like I have been having. What did they end up doing with your vintage noe. I hope they fixed it again for you. 6 months is a fair wait and it should have come back perfect the first time round 😟
kimcurated I don’t know yet.. I have to send them pics and see what they say.. I don’t care how long it takes, I just want her to be perfect 😞
WOWWWWW. This is unreal in the WORST possible way 😧 Especially since you ordered it directly from Fendi. I agree, that would do it for me. Turned off, no thanks!! I’m so sorry friend-that’s so incredibly disappointing. Fingers crossed for your next luxury purchase 😘😘😘
Tayo Adeyiga it’s appalling and disgusting that a luxury maison would even do this. I’m completely put off babe! It’s a sign I need to stop shopping online 🤪🤭😝💖💖💖
Hi Kim, I cannot believe that they shipped this out. I hope it was just an overlook due to the things that we are going through this year. I get turned off with this too! I am so sorry, what a disappointment :( I hope you get a brand new one soon!! I also think it was a display but no excuses where is the QA?
Leo Lion LV Hi Linda, I cannot believe this happened too. It’s a major turn off for me. It will take me some time to reconsider this brand in the future. It is a beautiful bag however I’m not sure it’s worth it if the wear and tear is this substantial after a few months. I’ve never seen a display bag this bad. Not sure what is going on. TFW wishing you have a lovely day 💖💖💖
WOW. That's OUTRAGEOUS! I'm sorry this happened to you. What an audacity!!!😤🤬🤬🤬
The packaging alone got me pissed off, then I saw the bag and my ears started getting hot and it's not even my purchase.
Same exact thing happened to me... I also returned mine... I got the red, and I’m really on the fence about buying it again 😑
That is appalling! I think you should definitely complain to the very top at Fendi! A bag that compromised would be unacceptable even from KMart! Let alone Fendi!
Daniel in the Antipodes 1000000% This should never have happened! 🤯😓
OMG Kim you’re just having the worst luck with Fendi online! U need to walk into a boutique after the lockdown and get one in person.
Exactly....pay peanuts get monkeys....pay full price and get the real deal in a boutique.
If all of us shoppers know the peekAboo goes in a BLACK BAG you think the guy would of tryed to re-box it in the right bag, He thought you would not notice UGH people ..... Thats why you Realy Need to talk to someone NOT at that store and higher up when you call the 1-800 number , How many people have got things sent out from this store Not knowing it was re boxed , used , damaged , ext. ....
I hope they DONT give you any problems & If they do pull the "im a youtuber card" lol JK ! you shoud Not have to say anything they should say sorry . Im glad your making this video for people to know what to watch for .Your Not Claire C. making videos & post because your Mad Hermes Wont sell you a Burkin because she never bought anything @ hermes . So she used her followers to get it for her (she did that & got the bag week , & then acted like she had no idea why they called her to come get a bag so she could post how gerat they are . ... Your not trying to get anything from Fendi but a NEW BAG BUT NOW YOUR $$$ because they heve problems with the quality if someone took that bag back / store model .
Omg that’s terrible! I can’t believe they sent you a bag in that condition. 😢 I’m never buying Fendi online.
OH MY GOSH! Girl I found your video because I was searching around trying to find someone else who may have had the same experience I did! I’m honestly feeling like I need to make my own video about my bag! A couple weeks ago I ordered the Iconic Peekaboo with the monster eyes and IT LOOKS HORRIBLE. Dents and scratches in the glaze, scratches and actual dents on the the hardware... No shopping bag or box included in the order which my box was supposed to include... The bag was thrown into a very small shipping box, only wrapped in it’s own dust bag! Now the dust bag is dirty... Most of the hardware does not have protective stickers and the parts that do were clearly place OVER scuffs. I am in SHOCK! Mailing mine back immediately today. I don’t even want to have it in my possession for 24 hours because it is that insane and I don’t want to be saddled with this disaster like it’s what I deserve for the price I paid. What is going on at their distribution centers! The straps on the sides of mine that make it larger or smaller are allllllll wrinkled like somebody opened and closed them for years if I’m being honest. The leather is all worn out on those little straps. There is scuffing on the back of mine like somebody wore it a bunch and it rubbed on rough jeans or a belt???? I purchased it in their pebbled leather so uuummmm my Gucci soho with the same leather has NO rubbing after 3 years... Why does this look rubbed so badly when it is BRAND NEW! Super turned me off as well because I have been dreaming of this monster version of the peekaboo for honestly years and finally decided WELL clearly I do like it enough to pay that much money for something with EYES on it. lol I guess it just wasn’t meant to be..... Oh AND I waited over a week to hear anything at all about my order or about the bag, they charged me even though they aren’t supposed to charge until shipment and when I called to complain and ask where my bag was... Where is my tracking info... The customer service rep was like, “OH not to worry we just shipped it out today.” Ummmmmm are you psychic? You knew I was calling in today so you shipped it that exact same day??? You refused to email me back for days AFTER I was supposed to receive my bag and then all of the sudden it has already been shipped same day? 🤣🤣🤣🤣 Doubtful. SO SKETCHY and not a luxe experience whatsoever... I am absolutely put off by Fendi in general now honestly. 🤢
Edith Tierce what is going on with Fendi! I’m so sorry to hear you had the same horrible experience as me. I had no idea this thing happens regularly which is totally unacceptable 😓
By the way, the nappa leather is stunning but it scratches quite easily. Also, the hardware attracts hairline scratches like crazy - kind of like Dior bag charms. Perhaps consider the Selleria leather.
For something that’s only ever been tried on in store (if it’s just what they’ve done, just sent you the floor stock) it has not held up well! You would expect it to maintain some sort of quality. Not worth it at all!
Robina J it’s really made me rethink this bag! Not worth it if it doesn’t hold up well TFW 💖
I’ve considered buying this bag but after seeing how they age in the preown market I decided it’s not worth it. The preown conditions are horrible. I have a 30 year old vintage Chanel that’s still beautiful.
The fact the guy text you saying , I have a "NEW BAG " for you ... THAT IS NOT A NORMAL THING TO SAY I have NEVER had someone talk like that . He must have known somthing is wrong with the bag to say that , DID HE LET HIS WIFE USE IT OR SOMTHING lol
Wow. Just wow. You are NOT imagining things. That's terrible. I'm so sad you're off this bag, it's really fantastic and a staple in my collection. Mine is so hard wearing and I use it every time I want to be discreet. Perhaps purchase in store and third time's the charm?
Islandgirl8 I’m so happy to hear your peekaboo is a staple and wears well. That’s what I was hoping for too. I might wait and see how I feel about it end of this year for Christmas or next year xox
You poor thing Kim you’ve had the worst luck with fendi mini’s!!!
I never thought this could happen when I buy directly from the boutique WTH!
Hi Kim, I was so shocked to see this happened!! That’s really a used bag!!! Even a preloved bag may be better condition compared to this!! The ‘dent’ or depression near the buckle there is too obvious not to be seen. I really can’t believe anyone would sent such a bag as brand new to a customer 😔😔
I just got a bag from fendi Australia and the leather quilting had a scratch and it didn't have a security tag attached, you know the one where it says if you remove it you can't return it
oh dear what a shame!!!! I have never purchased a fendi bag myself but the peekaboo is super cute XD maybe when the time is right you will find the perfect one!
Jessie it’s a very cute bag and very nice size! Such a shame this happened though. Thank you sweetie I’ll wait and see what comes my way 💖💖💖
Completely unacceptable for them to send you that bag.
TheyCallMe Stoosh it’s like some sick joke right 🤯😤
OMG maybe this is a sign that you’re just not meant to have a Peakaboo in your collection 😭🤣
Bee Hoang 😝😝🤣🤣
Omg! 😱 😱 😱 I cant believe this is happening to you!!! Definitely not expected when ordering directly from the store! It’s such a good bag, I’m sad you aren’t getting the amazing experience you deserve. 😢 I definitely think you need to shop with an SA in the future that will send you pictures beforehand and take care of you. Seriously shocking! 😳
KK LVoes CC it’s so bizarre isn’t it! I was definitely not expecting it to turn out like that. This was supposed to be a nice lovely first experience and it’s stressed me out more than it has brought me joy 😳😣
KK LVoes CC ps. I love your one and have only heard great reviews with the mini peekaboo so thought I’ll just get it directly and oh no this can’t be happening 🥺
@@kimcurated But I got mine preloved so I was expecting the worst. Luckily it was just as described. You on the other hand are paying full retail and buying direct from the boutique! Totally unacceptable!!! It's really a shame especially if they sent you a used bag because they oversold. Sad. :(
Omg 😱 that’s terrible. I’m sorry it’s happened to you again. It’s definitely unacceptable. All the products should be carefully inspected before ship out to customers even more so with high end luxury like Fendi. You should def return, as well as put in an official complaint too.
I def have learnt few things from your video. I myself never inspected the bags closely before but from now on, i will def do.
Good luck Kim. Hope the online shopping experiences can only go up from here.
Thuan Nguyen thank you! Yes definitely need to inspect all the things you buy online and instore from now on. I thought I was imagining things & cant believe the state of that bag. Shopping online is as stressful as shopping instore 😂 I think I gotta stop shopping= no stress 😅😇
I feel you Kim! I recently received a damaged pair of Manolos from an online retailer - they looked worn and had several damages. At least they refunded me the shipping cost AFTER I complained, but there wasn’t even an apology for all the inconvenience caused. I don’t think I’ll shop from them again 🤔
estaboa omg that’s unacceptable. You should have gotten an apology and a code to use on their website. Where is the customer service and quality control nowadays 🤭
OMG! I saw influencer was selling hers( exactly same), I was goons tag you, then it sold in flash… 😅 sry that happened! As handbag lover wish I could help you 😞
aokiQ it’s a beautiful design however not meant to be for me rn 💖
oh wow this is horrible 😭 I am so sorry you are having to deal with this. That corner wear is so visible wow
Jonathan Lucca shocking right! 😱 I was so looking forward to this purchase & they totally ruined it for me 😭💔
babe, that is bad!!!!!! like bad bad!!! wth were they thinking?? very unprofessional of them to send a used item! crazy!!! I'm sorry babe to hear this is happening to you again, poor thing xxx love uxx
tinaluxchanel T I can’t believe it happened! It’s very unprofessional! Thanks babe kisses xox 💖💖💖
Omgsh Kim! I can't believe you had another bad experience trying to purchase the Fendi Peekaboo! Definitely not acceptable! Keep us updated on how the return process goes. Hopefully they don't give you a hard time but definitely send a complaint through!
Ps. I hope you are staying safe in Melbourne =)
OMG what a mess. Please let us know the outcome x
Gosh it almost feels like this bag is just not meant to be!! So sorry to hear the experience to get this bag has been so stressful !! It really should not be so stressful !! Shame on the store that sent you this poor quality bag !!
ClaraZeela it’s not meant to be! It’s been really stressful when it should have been a pleasant experience. I still can’t believe this happened. 💔
I ordered a mini peekaboo green, from the the european website this december. The bag arrived in a box, but with no tissue paper in the box, or inside the bag. It had protection stickers on the hardware, but no wrapping around the strap or handle. The condition is fine overall but the bottom has two clear indents and a spot. I have decided to keep it since it was the last one in green on the eu site, but I would prefered to make the indents on the bottom myself lol. Mine came with the black dustbag. I also got two tags/cards, but also a card how to care for white leather...?. Looks like is was thrown in there in a hurry, and they forgot to stuff it with tissue paper. Well, not overly impressed but at least I didn't get one as beat up as yours. :)
That's terrible, it is clearly a store return. A display wouldn't have that corner wear. Good luck and update us about the return.
Lisa Loves Bags I sent it back and got a full refund 🎉 But what a stressful experience! Absolute shocker! 🤯😳
@@kimcurated I am glad they easily refunded you.
I just ordered a Fendi baguette charm from Neiman Marcus and it didn't come from NM, it came straight from Fendi NYC - the box had the Fendi box in it and nothing else! No receipt, no wrapping, nothing. It was so bizarre! Now I am thinking Fendi maybe doesn't know what they are doing with regards to shipping and customer service (my bag was new with stickers, but still)...
MV S oh dear Fendi staff need to be retrained in providing the best customer service. Paying for luxury you would think the price would reflect the service inside and out however unfortunately that is not always the case 😔
Congrats on your baguette charm- it’s super duper cute 😍❤️🎉
Oh that’s awful... it just keeps getting worse as the video goes on.. so sorry. Hairline scratches all over definitely means it’s been used.. or handled.. multiple times. It’s unbelievable they’d even send this to a customer. FENDI in singapore is exceptional.
lpngjas I’m still in shock this even happened. This never should have happened it’s like some sick joke. Appalling disgusting customer service. It’s not meant to be, I won’t be shopping at Fendi anymore that’s for sure 💯
Yeah, I'm not surprised at all. When I was in Italy I wen to their store in Rome and Florence. Both places had used deformed peekaboos. I was like, ummmmm no. I had such a sweet SA in Florence and she ordered one for me from the warehouse. Honestly, I was shocked, I thought being in Italy it would make a difference since their bags are made there.. but no.
Please do a video on your speedy multicolor!
Def will xox
I'm absolutely shocked and speechless... unacceptable to send customers a bag that appear to be used. I don't even think display stock bag would get that much wear, especially on the corners. And that text message is just really random and suspicious. I think a complaint to head office is definitely needed.
This is so unacceptable!! My goodness!! What’s going on with these fashion houses!! Fendi this is beyond terrible! I’m so sorry that you had to go through this unpleasant experience dear.
Please go to a reputable store and purchase in person if possible. I know the convenience of shopping online. I too shop online as they are no luxury stores in my state, so don’t have a choice either.
Please get a full refund! Please also report this to corporate office.
Thx for sharing 😊
Oh no...this is so frustrating!! Why those brands don’t care about their customers anymore!? This is definitely unacceptable!! I recently purchased a bag from Loewe boutique (thanks for letting me know about 24S they didn’t have the colour I wanted 😭). I called the Loewe boutique in Australia and purchased from them directly because I was bit worried about bag will be sent from overseas. and...Guess what...the bag arrived in completely squashed box...😭 They put the bag in Loewe dustbag with tissue papers and placed in the thin cardboard box directly (no brand box), the bag got creases and dents. They are working on replacing the bag now but why ???
Hope Fendi will solve your problem soon XX
A Cha oh no! It’s such a hassle and very stressful for you to go through that Loewe experience. Some people seriously don’t know how to package and protect the item. Utmost care is needed. I hope your bag gets resolved xox 🙏💖
The same thing happened to me! There was no protection on the hardware and the stitching was already pulling out as well.
I ordered a Fendi peekaboo essentially online since the closest Fendi is about 3 hours away. I had a similar experience it was all scuffed up. So I figured I will only shop at the boutique if I really really want one.
Karen Philpotts from what I’ve read today, lots of them get sent off with scuffs and wear on them. If this is the case I’m going to stay away from this bag or if I still love it I will go in the boutique and inspect before I buy. It has completely put me off Fendi 🙁
Not acceptable 1000000%! Ps I love your top babe xx
Chloe Dang thanks babe 😘❤️❤️❤️
Absolutely unacceptable! 😤 How could Fendi do that?! It will ruin their name in the fashion industry. Can’t blame you Kim, this bad experience will surely make you feel very turn off for this bag, I would too! 😣 Instead of seeing the beauty side of this bag, you’re actually seeing so much cons in it. Sigh 😔. Fendi do need to look into improving online reliability, CS & their packaging. Your video is an eye opener for all ladies who loves Fendi. 😶
Isabel Ong I’m completely turned off this bag rn tbh. Fendi def need to improve in all those areas you mentioned. I was getting a strong liking to the brand and wanted to add a few pieces but after this experience I’m not so sure. TFW 💖💖💖
This is legit my worse nightmare. Either they send me the wrong item, it's used or there's scratches/scuffs. But I'm also paranoid going in person cause' I had a bad experience from SA's. I hope you get an apology cause' you paid good money for it. (I hope you called them and the bank transfer thing is so sketchy)
Omg kim no way 😱😱 im shocked 😮
Mimi Helou crazy right! 🤯😱😣
I don't know what's going on with some of these luxury brands. It's like their employees are not caring to check when ordering online.
It is should to be return. During your unboxing I notice the box is it used and the papers/certified is lack and then you starting to look the stucture and I think this is a wrong craft or failed or unfinish bag of Fendi.
Thanks for sharing you gave us an awareness ☺️🤗
OH, I'm so sad to hear this...the mini Peekaboo has been on my wishlist. I have a medium, but it is a bit too big for me. AND I keep purchasing Chanel so the Fendi mini keeps getting pushed down the line...hahahaha...I am still lusting over the Peekaboon mini in calfskin. Hopefully one day I will find the right one. TFS
Really not acceptable!! So sorry you have to go through that!! And something really fishy about that text🤔. Loved your videos, do think you can do a bag collection video? Would love to see all the eye candies!!
kim shi the text was so fishy! 😧
Great idea on a bag collection video but it’s gonna be super longgg 😅💖
Maybe do it by fashion houses for each videos. Either way I don’t mind cause I love watching your videos 👍
This is also one of the reason that I am not dare to purchase online for luxury goods. Hopefully you will get the replacement soon and stay safe.
I think the model was sold out and the employee sent you a used one and he or she got the money. The bank transfer request was if u were refunded, she would give u her account details n sell her own bag. Guessing
Peekaboos are so absolutely beautiful but the fact that it was that broken in is unacceptable. Maybe you can either get a newer model (trendier colorway), or go directly to the store? :(
N Van if there is a next time I would def have to go to the store to inspect before purchase xox 💖💖💖
Wow!! How stupid can Fendi be to sell damaged bags?? With social media and RUclips it’s only going to ruin the brands name even more. I won’t be buying for them for sure!
Awesome bag and you video super cool
Wow, unbelievable. Although, I think you should go into the store to purchase the bag so you don't have to do go through the whole return process. I have the exact same bag and I love it. I always reach for it because it is lightweight and spacious. The leather is buttery soft and it just goes with everything.
I too ,I've in Melbourne, and from March to early June I had great success with online shopping overall. But then all of a sudden in the past 2 -3 weeks something weird has happened. Eg: I ordered a Zimmerman dress from Matchesfashion that came from the UK. Oddly, this item was on my wish list on my online profile, but then I missed out and received an email stating this. 4 weeks later I received an email saying my Wishlist item was back in stock. I assumed either someone had returned it, or, there had been a stock discrepancy in the computer that had been corrected. So I ordered it. When it came one armpit stank like sweat. The other was fine. I sent it back as a faulty, saying they had sent me dress that had been worn. I figure someone had it for around 1 month. wore it, then returned it. I feel like since all the lockdowns the lengthy extended return window for consumers is creating a strange effect when the item gets to you. It's like it's used. Then returned. Even if it's unworn, some items are like the person there it at the back of their stink wardrobe, then remember 2 months later after lockdown to return it.
Omg how is this possible.. this is bad very bad this bag is more than used. I don’t understand why do they accept returns in such a poor condition. Even if it is a display bag you don’t sent it out to clients it’s inadmissible. I don’t buy high end bags often. Once in a while I treat myself for my birthday and buy a bag a really really want but online shopping stress me out. I’m so picky. I don’t want to see scuffs or scratches on the hardware. You know in Europe they are very very picky with returns.
sherazade I’m thinking the exact same thing, how could they send out a bag in this condition. It’s supposed to be brand new! I’m not buying it from a second hand boutique. I think I will stay away from online shopping for now too. It’s more stress than it is fun 😆 TFW 💖💖💖
What a shame, I think you should consider calfskin leather, I would feel so disappointed. I would honestly request a new bag at the old price for all the trouble, it’s outrages.
melikeetoo such a shame this type of customer service exists 😣🤯😰
That’s crazy ! How could they not noticed all those flaws 🙈
Gee, you’ve had no luck with this bag. Hope they don’t give you a hard time when returning and maybe let them know about that weird text. It’s all very odd. Not good enough Fendi !
jenny meyers it’s made me rethink this bag and Fendi anything going forward. I wanted to branch out and try new things but this is definitely an experience that has left me scarred 😧
YOU MADE ME WANT ,Tthe Mini Peek-A-boo in WOVEN LEATHER ( looks like Ratten style) NOW , IDK hummmm
alexa gallagher yes! What’s going on with Fendi lately!! They have major quality control issues. This is my 3rd peekaboo that’s not perfect 🤯
Omg , I’m so sorry !
Divine Style! Thanks babe 🙏❤️
Let us know what happens when you return it. I purchased a wallet from Fendi online. I didn’t like the so I shipped it back right away, and it took Fendi 3 months to credit my Visa card. I had to keep calling to see when they reimburse me. And they kept telling me it would be done within a week. Never again!!!
LV quality is hit and miss, too. LVMH needs to get their act together.
this makes me feel sick and sad.. for what we pay for our luxe pieces this unexceptionable.. call them right away.. my heart breaks for you as I know how much you want that bag.. love your videos..💕
Lana Nicole thank you my dear 🙏💖
i don't think that bag looks anywhere near the retail price - yes, it's a designer bag but it doesn't look that special for the price
I ordered the same bag from the Fendi onlinestore yesterday before watching your video. I’m so scared now. I called customer service immediatelly this morning to ask if they could send me a picture before they ship the bag but the man said it has already been shipped. In the tracking number I checked where the bag was being shipped from and I looked up the address and it looks like it’s coming from a wareshop from Italy and not from a shop. So I hope its immaculate 😩😩
Anais if it’s coming from the warehouse it should be immaculate. Let’s hope it’s packaged perfectly 🤞🥰
I received the bag today and she’s perfect! Even with the black dust bag.. Maybe Fendi sucks outside of Europe because its not coming from the warehouse or something? So strange.. I hope you’ll find your perfect Fendi bag sometime 🥰❤️
That’s crazy!!! So what ended up happening?! Can you do a follow up video? Sounds like some sort of scam is going on!!!
Yes! Stop shopping and save your money. I bought an LV escale onthego and it didn’t seem right so I exchanged and the EXCHANGE came within all the white glue seams showing in EVERY seam! It was crazy. I was so upset. I decided to abort mission.
Oh my, especially from Fendi itself should be brand new. Hope you have better luck hun
Claudia Leibrandt that’s what I was thinking too! Thanks hun no more online shopping for me for a while 😅 I need this bad luck to pass first 🤪
This can also happen at the stores. I am fan of Versace men accessories. Bags, and shoes. My experience with them is that I get a better quality item from the online store. I've had a nightmare, with one of my bags, they had to send for repair.
Dear Kim, you've paied full price, you should receive a brand new bag!
Wow, this looks like a display model for sure. I have had the same thing happend to me ones from an online retailer. But the bag I bought was a bag on sale so when I contacted them they said it had been a display bag and that was the reason it was on sale. A bit annoying because it didn't say so on the website. They told me it was ok for me to return it though. For a bag coming from the Fendi boutique this it not acceptable at all. Return it asap!
could it be an in-store display bag?
Hi, so what happened did you send it back?
So infuriating. Definitely a turnoff - totally agree that the degree of wear is worrisome. On to the next!
positively unacceptable ! Shame on Fendi
Your not the only one i have purchased two items from Louis Vuitton and my kirigami box came opened they didn’t seal it corrected and I just got the graphite cle today and there is a giant crease on the side and the stitching is aweful I don’t know I’m done online shopping too so sad 😞
Unbelievable 🤦🏻♀️🤦🏻♀️ Hope you can get a refund!
Just subscribed. ♥️
Mrs TF Style thanks babe! 💖 Thank goodness I got a refund. What a stressful experience 😓
Felt bad for that to you. I don’t think is only fendi, however all design brand products they don’t have common sense to separate the display bag and the stock bag(which is the keep in the back of ware house). They always said this is brand new piece I do understand is brand new piece but it doesn’t mean no one keep touching and trying on. Specially people paying the higher price for items and of course they want the items wasn’t been touch by some other customer that why we have display bag, but what they do is they try sell the display bag first than the fill up the bag from the back storage. Unless the person doesn’t mind the display or last piece. I always checked and ask if they have new piece from the back store. If they say no than I double check the item, if very wrong I will ask them to order. That case was so bad the conditions for sure is not acceptable but the still try sent out during this COVID 19. I believe should stop buy unless your SA Is trustable.
Yikes! This makes me want to not add any Fendi bags. What a turnoff honestly. I thought LV was bad...
Erin Beth same here! It’s a massive turnoff for me 🤭
kimcurated I should step over to Dior, I hear their customer service is truly the best!