An unhappy customer leads to an expensive day here at GCS.

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Комментарии • 56

  • @Colin-rg7gt
    @Colin-rg7gt 7 часов назад +2

    Michael annishally i thought they had put contaminated fuel in the tank but it looks like they had previously used contaminated supplys. It would be interesting to know how often they sirvice their own kit.

  • @stephenkelly2067
    @stephenkelly2067 День назад +11

    That is exactly why your a growing thriving business over and above and that won't be forgotten by customer or anyone they know! Your what businesses should be like 100% admirable

  • @2626stephen
    @2626stephen 10 часов назад +1

    You and your team go above and beyond to make sure you're tanks are in first class condition for the customer as you show in your videos

  • @lindajudge616
    @lindajudge616 14 часов назад +2

    Fair play to you I’d have said if it dirty we stand cost if clean you pay for our time!

  • @andrewjohnson2886
    @andrewjohnson2886 22 часа назад +2

    Absolute first rate customer service that Michael, no wonder your business is growing so much👍

  • @Martin-t9s4y
    @Martin-t9s4y День назад +6

    Love your honesty, and if you knew that is was right well the customer is 100% wrong and you should get a apology love the channel

  • @patrickmurphy6847
    @patrickmurphy6847 23 часа назад +2

    This is why you are a top company well done

  • @matty3507
    @matty3507 День назад +5

    Good on you GCS. Hat's of to you.

  • @markmcg7728
    @markmcg7728 22 часа назад +2

    The right thing to do is always right 👍👏

  • @pauldawson2641
    @pauldawson2641 3 часа назад +1

    save a few quid cut some innertubes into strips and use them bud should have some kicking about yard or tyre repairers

  • @johnwarwick4105
    @johnwarwick4105 День назад +4

    Reputation is everything, good move I think.

  • @DJC995
    @DJC995 День назад +2

    Good Job Done Thanks again

  • @andysaunders2209
    @andysaunders2209 День назад +3

    fair play to you . a 3c in the mix. locks like its got baby sticks on seat. not big boy levers

  • @DavidHowells-b9s
    @DavidHowells-b9s 23 часа назад +1

    Good job with the tank, you now have piece of mind that you sold it clean.
    Some deals just dont go right, but you have been around long enough to know that no doubt.

  • @johnhussey-p4l
    @johnhussey-p4l День назад +3

    Great to Find out that you are in the right

  • @roba4297
    @roba4297 День назад +2

    That is actually a double cost, in that you and your staff got delayed in doing the work that was scheduled for the time spent on the bowser. Hats off to you !

  • @multipower617
    @multipower617 23 часа назад +1

    I know the tank was extra hassle, however you have handled it exactly how businesses should be done

  • @antonyfarming
    @antonyfarming 21 час назад +2

    Bit interesting where did the dirty diesel cone home then customer trying to pull a fast one?as you proofed it wasn't maybe they should pay something towards it !

  • @diarmuid62
    @diarmuid62 Час назад

    How you ensure it's safe to cut into a diesel tank with an angle grinder?

  • @jamieelson5019
    @jamieelson5019 День назад +1

    Great video Micheal

  • @Phil-d7i
    @Phil-d7i День назад +2

    If there's less than a 1000 litres in them empty into an ibc and you can see any contamination when it settles.

  • @glen-nh7jq
    @glen-nh7jq Час назад +1

    Too be Micheal I would have the right hump knowing what you do with the kit you transform and the finished product you believe is right customers you REALLY know better than two second this man Michael when I see this man it's like looking in the mirror because he suffers with mental health like I do and me personally I would be jumping up and down knowing I sent the product out as the customer said a BIG no no too be fair

  • @pauldawson2641
    @pauldawson2641 22 часа назад +1

    Hay get those straps protected on them tank edges even wind vibration vuts them easy use a off cut of plate bent even cardboard would do 😊😊 been there done that

  • @williamking3604
    @williamking3604 День назад +1

    So was it checked or not? Interesting one.. where is the outlet of the tank? We tried cleaning one by swishing fuel in it and it was not that effective as the bung was not level with bottom so left a thin layer. We ended up drilling a new bung flush with the floor and pressure washing out. Ok for a static tank but I'm guessing this one is being moved about a lot. Probably why it looks clean on your machine but dirty when they used it? Did you put a filter on it?

    • @GCSMachinery
      @GCSMachinery  День назад +1

      It was clean when we sold it and we can confirm this again after opening it up. Customer didn’t want to pay for a filter

  • @danielpriestley3174
    @danielpriestley3174 23 часа назад +1

    Nice 3cx I hope it’s got sticks and not joystick in it

  • @johnarmstrong5727
    @johnarmstrong5727 День назад +2

    A very tidy cut and a clean tank , where did the customers diesel come from ?

    • @GCSMachinery
      @GCSMachinery  День назад +1

      Not sure. The fuel we took was clean. Nothing like the picture

  •  День назад +4

    There’s allways one trying it on ,thinking there going to get money out of you,we have our own methods up north to resolve them 😅😅😅🤙

  • @nigelhales874
    @nigelhales874 День назад +2

    All ways trying to keep customers happy I think they looked in tank is black 🖤 my thinking 🤔🧐 only

  • @alistairnelson3216
    @alistairnelson3216 День назад +5

    As with all things there’l be more to this in the background than you know at the moment but in time the truth will come out.

    • @GCSMachinery
      @GCSMachinery  День назад +5

      The fuel we took out was clean and so was the tank

    • @alistairnelson3216
      @alistairnelson3216 День назад +2

      @ don’t worry that’s what I’m getting at you don’t know what is going on in the background at the other end

    • @MalcTyler
      @MalcTyler День назад +1

      Hi Michael braver then me with the angle grinder who knows what they could have had in that tank😮

  • @MalcTyler
    @MalcTyler День назад +2

    Hi Michael braver then me with the angle grinder who knows what they had in that tank 😮

  • @MichaelEltonWalters
    @MichaelEltonWalters День назад +3

    If it was easy every body would be doing it

  • @jeremiahkearney5191
    @jeremiahkearney5191 23 часа назад +1

    Evening Michael

  • @georgedoorley5628
    @georgedoorley5628 День назад +1

    bad diesel .........has got a fungus growing in it ............seen it once with kerosene ........took me a long time to find this out .......blamed everything else first ......got a fresh tank and kerosene off a different supplier and the cooker went as normal

    • @CharlesYeo-qs6nb
      @CharlesYeo-qs6nb День назад

      The Paris agreement means that a percentage of fuel has to come from a renewable source, this was done by using OSR oil in diesel in the early years they had a problem with it growing a fungus but I think they use an anti fungal agent now.

  • @roberthouston594
    @roberthouston594 21 час назад +1

    I don't know what that showed to your viewers/customers, all we could see was smoke in the tank and the baffle was very rusty, also it was now contaminated with metal fillings and abrasive dust.

  • @GRS1903
    @GRS1903 День назад +1

    Fair play to you. But the sparks firing inside would have caused contamination?

    • @GCSMachinery
      @GCSMachinery  День назад +1

      @@GRS1903 we hoovered it out after we cut the hole

    • @GRS1903
      @GRS1903 День назад

      @@GCSMachinery, 😂 a did wonder. Good business attitude though, fair play to ya

  • @pauljw4472
    @pauljw4472 23 часа назад +1

    Your morning log in the tank for that customer

  • @patmurphy7539
    @patmurphy7539 День назад +3

    Ye definitely go beyond to keep things right,I knew well that was sent out perfect,mabey the Muppet go. Bad diesel

    • @chrislee2221
      @chrislee2221 День назад

      Says it all , for the modest cost of an inline filter causing all this agro. Personally I would not choose to deal with that customer in the future.

  • @greggroome2791
    @greggroome2791 День назад +2

    👌👌🙏🙏🇮🇪🇮🇪👍👍👏👏

  • @iaingibbs9589
    @iaingibbs9589 День назад +1

    😢😢😢😢😮😮😮😊😊😊😊❤❤

  • @kevinalexander595
    @kevinalexander595 День назад +2

    How did you know for sure it was clean inside if there is no hatch to look inside

    • @farmernige
      @farmernige День назад +5

      Did you actually watch the video? Michael actually explained this and the proof was the clean filter and seeing inside? 🤡

    • @tomvalentine9985
      @tomvalentine9985 День назад +1

      Nice and clean now apart from all the iron filings.

    • @GCSMachinery
      @GCSMachinery  День назад +5

      It was cleaned out after we cut the hole.