Problem Management Process - Learn and Gain | Explained using a Blue Screen Error

Learn and Gain - Problem Management.
Basics on Problem Management, ITIL
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Learnandgain
#learnandgain #learning #learn #itil #itservicemanagement #servicenow #servicemanagement #incident #incidentmanagement #problem #problemmanagement #change #changemanagement #disaster #disasterrecovery #continuity #itasset #assetmanagement #cmdb #servicenowtraining #supplier #suppliermanagement #knowledge #knowledgemanagement #knowledgeispower #knowledgeispower #servicelevel #sla

[@bamsk100]

this is really very nice and explain all the details in a short timing very well manner.

[@PurushothamanDLearnandgain]

+B. Kumar - Thank you...

[@Harrysasan]

Awesome.. Splendid.. Very Nice Video.. Thanks Purshotam :)

[@PurushothamanDLearnandgain]

Thanks Harpreet, you can view our most recent animated video on Problem - ruclips.net/video/w1aOeF6P8kA/видео.html, Proactive & Reactive Problem - ruclips.net/video/LOgGTdERCLM/видео.html

[@manishkashyap9666]

Awesome Video...... Explanation part is really very good

[@PurushothamanDLearnandgain]

Thanks Manish for your feedback

[@jairamsrs]

Explained in simple terms with examples... Nice video !!

[@PurushothamanDLearnandgain]

Thanks Jayaram for your feedback. If it helps. there is an operational relationship video - ruclips.net/video/NOznQoxo44I/видео.html

[@GopalRoy-nn6ft]

very nicely explain with bsod example

[@PurushothamanDLearnandgain]

+Gopal Roy Thanks for your feedback

[@maheshp1374]

Simple and clear video serves its purpose. Thank you.

[@PurushothamanDLearnandgain]

Thanks Mahesh for your feedback.

[@nidadavolu]

Good information Purushothaman. Easy to understand and co-relate.

[@PurushothamanDLearnandgain]

+nidadavolu - Thank you for your feedback. Kindly watch other videos and share feedback, so that we can improve on what best fits to everyone's needs. Thanks again.

[@sonups2]

Looking forward to more ITIL videos

[@PurushothamanDLearnandgain]

+Mohammad Iqbal - Thanks

[@PurushothamanDLearnandgain]

You can subscribe to our channel. we have released more ITIL videos on basics. Thanks.

[@mickfromcork]

Thank you; interesting video

[@PurushothamanDLearnandgain]

Thanks Michael, appreciate it.

[@veeranmatmari1340]

Yes, we had a clear understanding ....

[@PurushothamanDLearnandgain]

Veeran Matmari thank you

[@manojgeetha]

Good one Purush..Simple and Easy to understand.

[@PurushothamanDLearnandgain]

Thanks Manoj !

[@saikirangunturu7231]

Good Explanation keep it up...:)

[@PurushothamanDLearnandgain]

Thank you

[@narasimhulumunigolla8669]

It's simple exp ........very easy to understand .

[@PurushothamanDLearnandgain]

Thanks for your feedback

[@siva14350]

Hi Purushotham, I really well understood, which u given explained to us in simple way..which is really very informative for all for facing any interviews related to ITIL..thank u so much..

[@PurushothamanDLearnandgain]

Thank you

[@ashu17981]

Nice Video..!!

[@PurushothamanDLearnandgain]

+Ashish Bongirwar - Thanks Ashish

[@NaveenKumar-nm7ct]

Excellent explanation, Thank you so much purshothaman.
Can you please share Incident Management video with example

[@PurushothamanDLearnandgain]

+Naveen Kumar - Thank you. Incident Management - ruclips.net/video/BnWIxyPjnY8/видео.html, You can subscribe to the channel as you will receive mail notification when a new process video is uploaded.

[@netherixplatinumking6692]

Anyone notice how long his name is...but when he pronounces his name..it sounds like they each have 1 syllable???? Good vid!

[@PurushothamanDLearnandgain]

nathaniel mcknight thanks, yes it’s a long one with multiple syllables 👍

[@nilshreepolji1687]

Thank you

[@PurushothamanDLearnandgain]

Thank you for your feedback

[@supriyak1912]

Sir who created problems incident

[@PurushothamanDLearnandgain]

@Vishal Bhulani: Problem is always the underlying cause of an incident. Incident is a deviation from its normal way of operation, why does it deviate trigger problem management process of identifying the cause. Problem is different from Problem Management Process. Problem Management process is initiated once an Incident is triggered. Event management help identify potential problem points, even before an incident is triggered.
Watch this for better understanding : ruclips.net/video/w1aOeF6P8kA/видео.html

[@prathaprajendra1186]

Good one bro...what are the common questions asked when we have an interview in any IT company?
Like INCIDENT MANAGER, PROBLEM MANAGER, CHANGE MANAGER and many more.

[@PurushothamanDLearnandgain]

+Prathap Rajendra - Sure will keep them posting soon...

[@kalyanikalyani2502]

Prathap Rajendra do u have answers??

[@prathaprajendra1186]

kalyani inaylak what answers?

[@kalyanikalyani2502]

Prathap Rajendra do you the questions?

[@prathaprajendra1186]

@@kalyanikalyani2502 no i am good now thank you :-)

[@golamanik6582]

Hey Purushothaman D - In this video - incident = Help desk / servoce desk, tier 1 and people who deal with Problem management and change the hardware (Display driver in this case) is - tier 2/3, is this how it is? thanks

[@PurushothamanDLearnandgain]

Golam Anik : Thanks for your query. The intent of the video is to make people understand Problem Management. In the video the Display card replacement is about eradicating the problem. This is a briefing on the process, execution can be performed at various levels and its up to how the organization wants to do it. Industry standard is they have an L1 team (service desk) to front end the IT as a whole. For example, consider a super market with a local system admin. The local system admin (only point of contact for any system related issue) is the one who has to do the troubleshooting, diagnosis and once identified that the hardware is faulty he will have it replaced. Bigger organizations invest money to have Helpdesk/Service Desk to have a more streamlined point of contact to support their IT, which eventually became as an outsourcing service offering IS as service.

[@visheshbhulani8533]

0:48 to 0:57.. Shouldn't it be the opposite?..