I love when a homeowner calls and before even telling you the problem they are having, they ask you how much will it cost to come out, and when you tell them your diagnostic fee they say “they’ll call you back”. The best is when you diagnose a homeowners faulty part and give them the cost of the part and they turn their phone around to show you how much cheaper they can get the part for on Amazon. My all time favourite is when you’ve competed your job, invoiced and collected the homeowner says, “hey, while your here would you just mind checking” and expect a free service of something else.
Yep, i tell those people go buy it then and put it in yourself and good luck with that. They also forget you are paying the company for what they know as well. All you did was turn my breaker on, yeah because you were too stupid and thought you turned the breaker off for your drier, you turned off your condenser, haha, its saturday, that will be 129.95
They’re not overprice if you have no idea how to fix your system and we do. You’re paying for our efficiency, knowledge, experience, and usually we have the parts on our van. Some people are just cheap scapes.
Something about a cheap customer getting electrocuted, burn in a fire caused by a furnace they attempted to fix, or suffocating on improperly removed flue gas stirs absolutely no emotions in me one way or the other. 🤷♂️ Best advice despite the low class diy naysayers is don’t ever blow one of these types of customers off with your technician’s lips, or your own!
@@carlstallins4067 That’s great. No tech will want to help you when you actually need one, once you tell him “I worked on it myself and couldn’t figure it out.” I run away from people like you. 😂
So I had an issue with my furnace this year. Turns out the inducer motor wasn't initiating, and the board on the gas valve controlled this. I was quoted 950 before taxes to replace this part, and so I declined and did some more research. The part was 350 online, so I bought it along with materials and two pipe wrenches, all equaling around 450. It took me about 2 hours to fix the issue. Overall, I paid 90 for the service call and 450 for the fix. I can not understand why it would cost around 500 for 2 hours of labor. You could say 4 hours total for a technician to get the call, diagnose the issue, and fix it.
Very well spoken. Just subscribed. I agree with this video. Theres a lot of associated costs with running a business that goes unnoticed. Next time a customer questions price, I will show them this video😂 Thank you for this. You really are honest. I appreciate it
Jumper man Tech even if you memorize a couple points, it helps homeowners understand that they are not getting ripped off. Without your service, they wouldn’t even know what part they needed to buy from amazon
@@honesthvacguy325 I agree. I watched the whole video. I like how you conduct modern legal business and definetly learned here. After explaining that to a customer, they MIGHT actually understand. I'm in the commerical business AC/Refrigeration so it's a bit different. Dealing with homeowners can get messy. Thank you for this video
@Wite Powa Here's the definition of profit for you. "A financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something."
Excess charges is why I repair my own HVAC. I maintain spare parts and replace before they fail. Such as motors at ten years of service. Capacitors every year with made-in-USA.
I appreciate the info you put in here man. It’s discouraging to see all the comments from people that either don’t seem to understand or don’t want to understand…but that’s a problem that will iron itself out in a few years. Between R22 and R410A being phased out, The average homeowner and DIYer is going to be in for a nasty reawakening with everything going full-on communicating, VFD and inverter-driven systems for the sake of efficiency. People complain about pricing now calling it a “ripoff” but I honestly believe it will come to a point where the average homeowner simply isn’t going to be able to afford to have unsubsidized cooling and heating.
When the AC guy gave my friend an itemized bill with a $10 replacement parts, but charge $147 for small debris removal and hosing the overheated unit with water, couldn't help but say "that's a fat load of surge price huh?". Can't help but feel ripped off.
there is a state moratorium that limits sales to 10% markup in our state and hvac technician tried to sell a $150 condenser fan motor for $1200!!! filing a complaint with attorney general on unfair practices.
I’m of the mindset, “who am I to say what a companies operating costs are”. If you don’t like the price, shop around. Fuel isn’t free, the guys time isn’t free, hell they don’t even care that with fuel costs currently, my guys time, the offices time, what I had to pay for the lead (through Yelp or Google) I am into a service call $65 minimum out of pocket without factoring in any subscriptions, operating costs etc etc.
Seems like overkill, as a Hvac tech and homeowner I don’t need Cintas pressed uniforms to go repair a furnace/air conditioner. But I guess some homeowners like that stuff. What’s the cost for you to just show up at someone’s door?
You can probably save on that after hours call center by just forwarding voicemail messages to the on-call tech! It still doesn’t mean that tech doesn’t deserve time and a half round trip pay for getting dragged out after hours so your customer still has to pay. 😂 Never blow your customers off with your techs lips, or your own for that matter!
It’s hard out here for a pimp haha. But on the real it’s a struggle but your right and yo gotta love it to do it. Keep it up I’m starting up my own Hvac company and I understand.
Don’t forget that the technician gets hourly pay for lots of hours that he didn’t bill. Maybe it’s slow. Maybe he takes holidays and vacations. Maybe he spends time working in the shop. Non billable hours. And then what profit you do get to keep, you split that with Uncle Sam! And the one tax that makes me the maddest is the county taxes that charge by the sales price no matter what your expenses were! And most people buy a hammer and they pay a tax when they buy it. We have to pay taxes on that hammer each and every year! And then you have to pay your cpa thousands and thousands to figure what your taxes will be! Plus you got payroll taxes too and you gotta pay for the payroll. I did like your video though. I like you too. I’d love to hire someone like you!
16 minutes and so much explanation that will never turn a low class bad customer into an understanding one. But I guess it may sway the decent ones that may just be a little ignorant. There are people out there who would deny anyone and everyone an honest living if they could. If they had the drive and ability, and weren’t just talk they would learn about auto mechanics, hvac, plumbing, carpentry, appliances and fix it all themselves, all the while in spite of being the local grocer or something complaining that his business is slow because nobody can afford the groceries since he took all their jobs. This was clearly a sensationalized narrative, many times these people aren’t grocers or offer much of anything back to the general public! 😂
That is the cost of doing business. In years past businesses took out ads in newspapers weekly. They purchase billboards. They had flyers in marriage mail. The website you’re doing now is far less expensive. Explain to me how going out and putting a capacitor in that cost $12-$15 can justify a $500 bill to homeowner? i’ve heard them on the weekend at night in a senior neighborhood to be charged $2000. That is criminal.
I don’t know who these people are but I have never charged more than 160-180 for any single capacitor. Now devil being in the details, was it and old unit that needed a cap and a hard start for the compressor? Maybe it also needed a fan capacitor? Now you might be getting into the $500 range with parts! And moving on to seniors or anybody for that matter after hours. Our after hours rate for residential is $180/hr with a minimum of two hours just to cover the drive time to and from, tricounty metropolitan area, traffic it is what it is. The CBA actually says emergencies are portal to portal so depending on traffic and actual distance the trip could actually be more than 2 hours! High traffic metro areas are completely different from suburban or rural areas with less traffic! And the most important point of all is what incentive does a technician have to get dragged out at 10 or 11pm or later, or on the weekends to deal with someone who doesn’t want to properly pay for that service? Old, not old, your AC breaks on a Friday or Saturday night in the sweltering summer and the techs AC works! The company’s owner might be willing to compel their employees to run emergency calls for less but how long before those techs which may be pretty good leave to another shop? You have a need and you call for help, you can choose to accept it or decline. We let you know what the hourly is but we can’t really know what is wrong until we get there. The truth is you really can’t tell someone else what they can and can’t charge in their business unless you absolutely know all the details and how that particular market works. You could end up calling someone a crook and then find yourself telling the next 20 guys the same thing because their pricing is similar. That and it’s just not a stand up thing to do!
Dam right all that is getting snuck in matter of fact I am not itemizing anything all you get is a flat rate charge with nothing broken down you pay for the knowledge that I applied.
Company i work for charges $150 PER 1 LBS of refrigerant, whether its r421a in place of r22 or r410a. What do you think of that? Its flat rate, so it has its time built into the "task" I see what the cost is for it per lbs, it seems high to me for 1 lbs refrigerant though. Anyone in hvac tell me what you think about that price.
@@johnfield3720 no, don't need to watch it again there smart ass lol, seriously though I just wanted to know because some of these customers that don't have much I feel for, you know, the nice ones anyway lol. Thanks for the input. Have a good safe day
Too little. It’s probably a Plumbing company that has an HVAC “department” that is being subsidized by Plumbing and Electrical work that is actually making money
My number 1 call for HVAC is this sole proprietor that has a stocked van. No other expenses that I don't care about. He has decades of experience. All the stuff you rattled off in this video ensures that I understand very little of my money goes into the repair....most of it is paying for a bloated operation that has nothing related to what I need.
No wonder Internet sales for those HVAC parts and equipments are booming. Let's take an example, if Amazon is using that method and passing the cost to customers, you will never be able to buy an item for $30 dollars delivered to your door, imaging all the men hrs put in just to deliver an item to your door, not to mention the cost of running a amazon company and the cost of making the item. You can't just use that method to justify the marked up price. All those costs are called an investment into a business, and hopefully there is profit at the end. Anyway, I hope that kind of marked up business model is working out for HVAC industry, because when things are getting expensive and unaffordable, people will look for alternatives such as learning and servicing their HVAC equipment themself. It's not that hard.
Some of these AC companies are horrible !the customer is at their mercy,they ping pong all over with the cost 💲 when you call them and they says the price is s amount you say I can’t pay that they suddenly go down to another price so in the first place why can’t you give the customer a fair price? Rather playing games
I love when a homeowner calls and before even telling you the problem they are having, they ask you how much will it cost to come out, and when you tell them your diagnostic fee they say “they’ll call you back”. The best is when you diagnose a homeowners faulty part and give them the cost of the part and they turn their phone around to show you how much cheaper they can get the part for on Amazon. My all time favourite is when you’ve competed your job, invoiced and collected the homeowner says, “hey, while your here would you just mind checking” and expect a free service of something else.
Yep, i tell those people go buy it then and put it in yourself and good luck with that. They also forget you are paying the company for what they know as well. All you did was turn my breaker on, yeah because you were too stupid and thought you turned the breaker off for your drier, you turned off your condenser, haha, its saturday, that will be 129.95
If your customer feels like they are being ripped off, whinig about all your business expenses is not going to make them sympathetic!@@racegrubb2152
They’re not overprice if you have no idea how to fix your system and we do. You’re paying for our efficiency, knowledge, experience, and usually we have the parts on our van. Some people are just cheap scapes.
$650 for a $20 part that take 10min to change by watching youtube isn't cheap 😂 you are just overpriced
Something about a cheap customer getting electrocuted, burn in a fire caused by a furnace they attempted to fix, or suffocating on improperly removed flue gas stirs absolutely no emotions in me one way or the other. 🤷♂️
Best advice despite the low class diy naysayers is don’t ever blow one of these types of customers off with your technician’s lips, or your own!
@@carlstallins4067 That’s great. No tech will want to help you when you actually need one, once you tell him “I worked on it myself and couldn’t figure it out.” I run away from people like you. 😂
So I had an issue with my furnace this year. Turns out the inducer motor wasn't initiating, and the board on the gas valve controlled this. I was quoted 950 before taxes to replace this part, and so I declined and did some more research.
The part was 350 online, so I bought it along with materials and two pipe wrenches, all equaling around 450.
It took me about 2 hours to fix the issue.
Overall, I paid 90 for the service call and 450 for the fix.
I can not understand why it would cost around 500 for 2 hours of labor. You could say 4 hours total for a technician to get the call, diagnose the issue, and fix it.
Very well spoken. Just subscribed. I agree with this video. Theres a lot of associated costs with running a business that goes unnoticed. Next time a customer questions price, I will show them this video😂 Thank you for this. You really are honest. I appreciate it
Jumper man Tech even if you memorize a couple points, it helps homeowners understand that they are not getting ripped off. Without your service, they wouldn’t even know what part they needed to buy from amazon
@@honesthvacguy325 I agree. I watched the whole video. I like how you conduct modern legal business and definetly learned here. After explaining that to a customer, they MIGHT actually understand. I'm in the commerical business AC/Refrigeration so it's a bit different. Dealing with homeowners can get messy. Thank you for this video
@Wite Powa Here's the definition of profit for you.
"A financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something."
Excess charges is why I repair my own HVAC. I maintain spare parts and replace before they fail. Such as motors at ten years of service. Capacitors every year with made-in-USA.
I appreciate the info you put in here man.
It’s discouraging to see all the comments from people that either don’t seem to understand or don’t want to understand…but that’s a problem that will iron itself out in a few years.
Between R22 and R410A being phased out, The average homeowner and DIYer is going to be in for a nasty reawakening with everything going full-on communicating, VFD and inverter-driven systems for the sake of efficiency.
People complain about pricing now calling it a “ripoff” but I honestly believe it will come to a point where the average homeowner simply isn’t going to be able to afford to have unsubsidized cooling and heating.
Having a/c is luxury
When the AC guy gave my friend an itemized bill with a $10 replacement parts, but charge $147 for small debris removal and hosing the overheated unit with water, couldn't help but say "that's a fat load of surge price huh?". Can't help but feel ripped off.
there is a state moratorium that limits sales to 10% markup in our state and hvac technician tried to sell a $150 condenser fan motor for $1200!!! filing a complaint with attorney general on unfair practices.
Well said brother!
Keep it up man!
$300 cap.. I guess I need to up my prices😂
I’m of the mindset, “who am I to say what a companies operating costs are”. If you don’t like the price, shop around. Fuel isn’t free, the guys time isn’t free, hell they don’t even care that with fuel costs currently, my guys time, the offices time, what I had to pay for the lead (through Yelp or Google) I am into a service call $65 minimum out of pocket without factoring in any subscriptions, operating costs etc etc.
Seems like overkill, as a Hvac tech and homeowner I don’t need Cintas pressed uniforms to go repair a furnace/air conditioner. But I guess some homeowners like that stuff.
What’s the cost for you to just show up at someone’s door?
You can probably save on that after hours call center by just forwarding voicemail messages to the on-call tech! It still doesn’t mean that tech doesn’t deserve time and a half round trip pay for getting dragged out after hours so your customer still has to pay. 😂
Never blow your customers off with your techs lips, or your own for that matter!
Great job bud!
It’s hard out here for a pimp haha. But on the real it’s a struggle but your right and yo gotta love it to do it. Keep it up I’m starting up my own Hvac company and I understand.
Don’t forget that the technician gets hourly pay for lots of hours that he didn’t bill. Maybe it’s slow. Maybe he takes holidays and vacations. Maybe he spends time working in the shop. Non billable hours.
And then what profit you do get to keep, you split that with Uncle Sam! And the one tax that makes me the maddest is the county taxes that charge by the sales price no matter what your expenses were!
And most people buy a hammer and they pay a tax when they buy it. We have to pay taxes on that hammer each and every year!
And then you have to pay your cpa thousands and thousands to figure what your taxes will be! Plus you got payroll taxes too and you gotta pay for the payroll.
I did like your video though. I like you too. I’d love to hire someone like you!
16 minutes and so much explanation that will never turn a low class bad customer into an understanding one. But I guess it may sway the decent ones that may just be a little ignorant.
There are people out there who would deny anyone and everyone an honest living if they could. If they had the drive and ability, and weren’t just talk they would learn about auto mechanics, hvac, plumbing, carpentry, appliances and fix it all themselves, all the while in spite of being the local grocer or something complaining that his business is slow because nobody can afford the groceries since he took all their jobs.
This was clearly a sensationalized narrative, many times these people aren’t grocers or offer much of anything back to the general public! 😂
Well said 👍
That is the cost of doing business. In years past businesses took out ads in newspapers weekly. They purchase billboards. They had flyers in marriage mail. The website you’re doing now is far less expensive. Explain to me how going out and putting a capacitor in that cost $12-$15 can justify a $500 bill to homeowner? i’ve heard them on the weekend at night in a senior neighborhood to be charged $2000. That is criminal.
I don’t know who these people are but I have never charged more than 160-180 for any single capacitor. Now devil being in the details, was it and old unit that needed a cap and a hard start for the compressor? Maybe it also needed a fan capacitor? Now you might be getting into the $500 range with parts! And moving on to seniors or anybody for that matter after hours. Our after hours rate for residential is $180/hr with a minimum of two hours just to cover the drive time to and from, tricounty metropolitan area, traffic it is what it is. The CBA actually says emergencies are portal to portal so depending on traffic and actual distance the trip could actually be more than 2 hours! High traffic metro areas are completely different from suburban or rural areas with less traffic! And the most important point of all is what incentive does a technician have to get dragged out at 10 or 11pm or later, or on the weekends to deal with someone who doesn’t want to properly pay for that service? Old, not old, your AC breaks on a Friday or Saturday night in the sweltering summer and the techs AC works! The company’s owner might be willing to compel their employees to run emergency calls for less but how long before those techs which may be pretty good leave to another shop? You have a need and you call for help, you can choose to accept it or decline. We let you know what the hourly is but we can’t really know what is wrong until we get there. The truth is you really can’t tell someone else what they can and can’t charge in their business unless you absolutely know all the details and how that particular market works. You could end up calling someone a crook and then find yourself telling the next 20 guys the same thing because their pricing is similar. That and it’s just not a stand up thing to do!
You lost me at Lennox😂😂
Still overpriced. $20,000 for a 4T American Standard complete system? Nope. Roughly $8,000 for the equipment alone. $12,000 for everything else. Bs
Usually installed in one day by two people.
Why didn’t you include your vacation cost, daycare for your kids, family expenses, food, etc., into charging 10x to the homeowner. 😞
Dam right all that is getting snuck in matter of fact I am not itemizing anything all you get is a flat rate charge with nothing broken down you pay for the knowledge that I applied.
Company i work for charges $150 PER 1 LBS of refrigerant, whether its r421a in place of r22 or r410a. What do you think of that? Its flat rate, so it has its time built into the "task" I see what the cost is for it per lbs, it seems high to me for 1 lbs refrigerant though. Anyone in hvac tell me what you think about that price.
sounds perfect to me. Maybe you need to watch the video again.
@@johnfield3720 no, don't need to watch it again there smart ass lol, seriously though I just wanted to know because some of these customers that don't have much I feel for, you know, the nice ones anyway lol. Thanks for the input. Have a good safe day
Too little.
It’s probably a Plumbing company that has an HVAC “department” that is being subsidized by Plumbing and Electrical work that is actually making money
My number 1 call for HVAC is this sole proprietor that has a stocked van. No other expenses that I don't care about. He has decades of experience.
All the stuff you rattled off in this video ensures that I understand very little of my money goes into the repair....most of it is paying for a bloated operation that has nothing related to what I need.
No wonder Internet sales for those HVAC parts and equipments are booming. Let's take an example, if Amazon is using that method and passing the cost to customers, you will never be able to buy an item for $30 dollars delivered to your door, imaging all the men hrs put in just to deliver an item to your door, not to mention the cost of running a amazon company and the cost of making the item. You can't just use that method to justify the marked up price. All those costs are called an investment into a business, and hopefully there is profit at the end. Anyway, I hope that kind of marked up business model is working out for HVAC industry, because when things are getting expensive and unaffordable, people will look for alternatives such as learning and servicing their HVAC equipment themself. It's not that hard.
Thank you. They got greedy and that's all there is to it
Some of these AC companies are horrible !the customer is at their mercy,they ping pong all over with the cost 💲 when you call them and they says the price is s amount you say I can’t pay that they suddenly go down to another price so in the first place why can’t you give the customer a fair price? Rather playing games