Hello Sajid, I would be happy to assist! If you have the Schlage Sense connected to a Schlage Sense WIFI Adapter (BR400), then you do have the ability to send out Virtual Keys. Virtual Keys allow other users to access the Schlage Home app from their phone with their own Sign in. If you want the user to have the same access as you, an Admin Key will give the user all the same permissions as you except the ability to delete the lock. A Guest key will only allow them to lock and unlock while in Bluetooth range. You can add as many locks to one phone/Schlage account as needed. There is not a limit. If you are wanting to share access for each lock, you will have to create a Virtual Key for each lock. However, if you sign in to the same account from multiple different devices, this will cause issues within the lock and the app. Please let us know if you have further questions and have a safe day! -Alex.
What size are the strike plate screws? I can’t seem to get the reinforcement plate to get flush enough to close the door, so I’m hoping to find a longer version of the regular screws for some added reinforcement
I wish you would explain how to install it on a door that opens from the opposite side. Does this one work in doors that open in one particular side? Is there a way to adjust the direction that the motors turn?
The lock will install the same on a door with different handing. The deadbolt will hand itself to your door when you enter user code a or b off the user guide on the keypad after the lock is completely installed. Hi there, I wanted to follow up regarding your lock issues. Please provide the previously requested information to further assist with your case. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
Wow really happy with the response I was not expecting anything. That set it up perfectly seems all I needed was another set of eyes and I really appreciate the quick and thorough instructions.
Roy, Thank you for reaching out to Schlage support. Please make sure you installed your lock with the correct deadbolt and follow the factory reset directions below. When resetting make sure to not turn the interior thumb turn prior to completing the handing step. FACTORY RESET BE468/BE469/BE479 1. Disconnect battery 2. Press and hold the Schlage logo (exterior side) 3. While pressing the Schlage logo reconnect the batteries (you will see a few green check marks) 4. Enter user code a or b on the front of lock (DO NOT TURN THUMB TURN OR PRESS THE SCHLAGE LOGO BEFORE ENTERING USER CODE A OR B) 5. PROCEED TO PROGRAMMING
Zac Minchey I just had this same problem. Install the door like instructed. The turn knob may not work. Go through the “Set up the lock” step in the book. Press the outside Schlage button, put in the 4-digit default access code. The mechanical lock should adjust and now the turn knob will work. Hope that helps.
Mine does not attach securely. If I tug on cable gently it falls out. The socket wont allow me to pish it in any further with moderate force? Id love to see more detail in the how to video that shows this connection.
Dan, Thank you for troubleshooting your lock. Please email your contact information and lock information to consumer.schlage@allegion.com or call 888-805-9837attention CAS3985578 to further assist.
04:33 - The doorjamb of my mother's door frame is only about 3/4" deep. Does that mean this lock absolutely won't work with it? Or is it that Schlage just prefers a larger depth for increased rigidity/security... The house is only about 20yrs old and I've no idea why the doorjamb is so shallow. Thanks
Hi there. Thanks for reaching out. Yes, it needs to be at least 1" in order for the latch to work properly. Let us know if you have other questions. Thanks, Jenny.
Did anyone else have trouble engaging the cable into the socket. Is it supposed to "snap" in? Around minute 8:55, it shows the cable going in but does not get specific about "snapping" it into place? Mine barely engages in the socket and after some use/vibration falls out. I've tried to push it in tighter but it will not go. Looks like there is a tab that should lock it in, but my cable cant get past the tab. Its recessed so far in that I cant really get at it while Im holding it up to the door? I am trying not to be too aggressive and damage the cable lead/socket.
Hi Dan, thanks for the reply. When connecting the keypad wire to the interior portion there will be no audible "snap" in place. The connectors should slide together after applying some force and should be secure enough for you to complete the installation without the wire becoming loose, please reach out if you have any additional questions.
Hello, I have provided the reset steps for the Sense and Connect model below. With the door open: 1- Disconnect the wire from the battery pack 2- Press the Schlage logo on the EXTERIOR keypad once and release 3- Press and hold down the Schlage logo on the EXTERIOR keypad and reconnect the batteries at the same time ( You should get 3 green check marks on the keypad right away) 4- Enter User Code A from the programming sticker (The deadbolt should extend and retract) Please reach out if you have any questions :) - Mayra
If you wish to have someone else install this door/lock for you, then Schlage should have a way to set-up the lock ahead of time, so that the wifi/BT/App are in agreement BEFORE it is installed in a door.
@8:34 when I tighten these 2 large screws... I am unable to turn the deadbolt lock! If I loosen it.. it is able to turn. what the heck is going on? My lock is now loose and a person can come with a crowbar and pry it
Hi there. Yes, this is just the installation video. You can sync it with more than one thing, so we don't include all of that info here. You can sync the Schlage Sense with the Schlage Home App via the Schlage Wifi Adapter or you can sync it with Apple HomeKit. Thanks, Jenny.
Fantastic instructions! Installed perfectly the first time.
Thank you for making this so easy. 👏🏼
Is it also possible to set it up with a Macbook instead of a smartphone?
Hi there. Thanks for reaching out. It currently only works with an iPhone, iPad or iPod Touch. Let us know if you have questions. Thanks, Jenny.
Hi, Thanks nice and comprehensive video. One question, can we use multiple phone for one lock and multiple phone with 2 or 3 lock.
Hello Sajid,
I would be happy to assist! If you have the Schlage Sense connected to a Schlage Sense WIFI Adapter (BR400), then you do have the ability to send out Virtual Keys. Virtual Keys allow other users to access the Schlage Home app from their phone with their own Sign in. If you want the user to have the same access as you, an Admin Key will give the user all the same permissions as you except the ability to delete the lock. A Guest key will only allow them to lock and unlock while in Bluetooth range. You can add as many locks to one phone/Schlage account as needed. There is not a limit. If you are wanting to share access for each lock, you will have to create a Virtual Key for each lock. However, if you sign in to the same account from multiple different devices, this will cause issues within the lock and the app.
Please let us know if you have further questions and have a safe day!
-Alex.
What size are the strike plate screws? I can’t seem to get the reinforcement plate to get flush enough to close the door, so I’m hoping to find a longer version of the regular screws for some added reinforcement
I wish you would explain how to install it on a door that opens from the opposite side. Does this one work in doors that open in one particular side? Is there a way to adjust the direction that the motors turn?
The lock will install the same on a door with different handing. The deadbolt will hand itself to your door when you enter user code a or b off the user guide on the keypad after the lock is completely installed. Hi there, I wanted to follow up regarding your lock issues. Please provide the previously requested information to further assist with your case. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
Wow really happy with the response I was not expecting anything. That set it up perfectly seems all I needed was another set of eyes and I really appreciate the quick and thorough instructions.
Roy, Thank you for reaching out to Schlage support. Please make sure you installed your lock with the correct deadbolt and follow the factory reset directions below. When resetting make sure to not turn the interior thumb turn prior to completing the handing step.
FACTORY RESET BE468/BE469/BE479
1. Disconnect battery
2. Press and hold the Schlage logo (exterior side)
3. While pressing the Schlage logo reconnect the batteries (you will see a few green check marks)
4. Enter user code a or b on the front of lock (DO NOT TURN THUMB TURN OR PRESS THE SCHLAGE LOGO BEFORE ENTERING USER CODE A OR B)
5. PROCEED TO PROGRAMMING
How can I set my code with 6 numbers?
Not one video of yours explains how to make a lock that's set up for a left hand door work on a right hand door.
I can't get mine to work. It works great if the keypad is in my house and the knob is outside. Did you ever get anywhere with this?
Zac Minchey
I just had this same problem. Install the door like instructed. The turn knob may not work. Go through the “Set up the lock” step in the book. Press the outside Schlage button, put in the 4-digit default access code. The mechanical lock should adjust and now the turn knob will work.
Hope that helps.
Had the same issue, Mike nailed it. Just follow the directions and you will be good to go.
@@gravisred I LOVE MIKE OLSON - MIKE OLSON FOR PRESIDENT!
@@gravisred thank you! Same issues here, and couldn’t believe this wasn’t more clearly noted
Mine does not attach securely.
If I tug on cable gently it falls out. The socket wont allow me to pish it in any further with moderate force?
Id love to see more detail in the how to video that shows this connection.
Dan, Thank you for troubleshooting your lock. Please email your contact information and lock information to consumer.schlage@allegion.com or call 888-805-9837attention CAS3985578 to further assist.
04:33 - The doorjamb of my mother's door frame is only about 3/4" deep. Does that mean this lock absolutely won't work with it? Or is it that Schlage just prefers a larger depth for increased rigidity/security...
The house is only about 20yrs old and I've no idea why the doorjamb is so shallow.
Thanks
Hi there. Thanks for reaching out. Yes, it needs to be at least 1" in order for the latch to work properly. Let us know if you have other questions. Thanks, Jenny.
@@SchlageLocksOfficial thanks for the quick reply and excellent installation tutorial.
Did anyone else have trouble engaging the cable into the socket. Is it supposed to "snap" in? Around minute 8:55, it shows the cable going in but does not get specific about "snapping" it into place? Mine barely engages in the socket and after some use/vibration falls out. I've tried to push it in tighter but it will not go. Looks like there is a tab that should lock it in, but my cable cant get past the tab. Its recessed so far in that I cant really get at it while Im holding it up to the door? I am trying not to be too aggressive and damage the cable lead/socket.
Hi Dan, thanks for the reply. When connecting the keypad wire to the interior portion there will be no audible "snap" in place. The connectors should slide together after applying some force and should be secure enough for you to complete the installation without the wire becoming loose, please reach out if you have any additional questions.
Lock is nice
How do you reset the lock? I’ve removed the batteries twice and it hasn’t reset.
Hello,
I have provided the reset steps for the Sense and Connect model below.
With the door open:
1- Disconnect the wire from the battery pack
2- Press the Schlage logo on the EXTERIOR keypad once and release
3- Press and hold down the Schlage logo on the EXTERIOR keypad and reconnect the batteries at the same time ( You should get 3 green check marks on the keypad right away)
4- Enter User Code A from the programming sticker (The deadbolt should extend and retract)
Please reach out if you have any questions :)
- Mayra
Does anyone know if it's water proof? If it can be exposed to rain and sun?
If you wish to have someone else install this door/lock for you, then Schlage should have a way to set-up the lock ahead of time, so that the wifi/BT/App are in agreement BEFORE it is installed in a door.
Can I use my old keys?
You would have to rekey the lock to your existing key
@8:34 when I tighten these 2 large screws... I am unable to turn the deadbolt lock! If I loosen it.. it is able to turn. what the heck is going on? My lock is now loose and a person can come with a crowbar and pry it
Hi there. You can email us at consumer.leads@allegion.com or give us a call at (888) 805-9837 and we can help you out. Thanks.
@@SchlageLocksOfficial installation went well for me but the user code seems not to open the door for some reasons. Any advise?
That was so easy
Lock is nice
Head ups because they dont tell you but you set it up like he shows then you go on the app to turn it on. Wont turn on unless you sync the app
Hi there. Yes, this is just the installation video. You can sync it with more than one thing, so we don't include all of that info here. You can sync the Schlage Sense with the Schlage Home App via the Schlage Wifi Adapter or you can sync it with Apple HomeKit. Thanks, Jenny.
Why is it needed at least 5 inches between deadbolt and door latch?
I did not get that Either..
Some handlesets and locks have big trims, these deadbolts as well.
If this deadbolt is too close to the handleset, it won´t fit properly.
This video is useless and you have to watch half of it before he even starts talking about installing the lock. Don't waste your time.