The rocky relationship between Black owned businesses and Black customers
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- Опубликовано: 1 ноя 2023
- A popular food critic's candid reviews on Atlanta restaurants has put businesses across the country on high alert. It has also highlighted the sometimes problematic relationship between Black business owners and Black customers.
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In my opinion, if u don’t provide good customer service, I’m out. Don’t care if u black owned or not.😂
PeriodT. I eat out by convenience and choice. I CAN cook at home and NOT patronize your business.
Facts.
I support good business color race ethnicity idc good business is good business
I've been to about 12 different barber shops over the past 3-4 years because I don't tolerate bad customer service.
@@KtotheG Barbershops are the worst. Them ngahs be sometimes high ass hell cutting hair.
The Stud (who couldn’t even be still and act like she got some sense) is the reason why Black businesses do not last. Thank you BNB Hospitality, she broke it down all the way. Black business owners want to wear all the hats in their business as a flex resulting in poor service and quality all around. Sure enough they will remind you who owns it while trying to cook your food, take others and cashing you out. We never stick to protocol; all the reason why our business close down. Poor business hygiene and ego projects pushing us out of the economy.
The stud.😂
Lol, "the stud".
So TRUE.. “I do this, I do that and this” with no true foundation and integrity. Looking to cut corners and be greedy.. the energy is all there.. wouldn’t get a penny out of me
Yep, and Isaiah's reactions to her is a perfect example of how our community doesn't hold people accountable. Laughing off disrespect as "oh she's never gone change, and you know that's how such and such is".
The stud 😂😂😂😂
Black people need to just need learn how to be nice, especially to each other, that’s the bottom line
Exactly! We lost that years ago, When we had less, we loved more!
Exactly!!! Bad service and bad customers!!! Both equally bad!! It’s a nightmare
Exactly! And my people please learn how to freaking speak with some degree of intellect. 🤦🏾♂️
You said it well.. black people are indifferent and don't appreciate 'service'. They are impatient and dismissive. And I don't think it can be tasked of them .. I just worry that it will take a few more generations to make the transition.
Facts
When I cuss you out? Judging by the woman in Black sassy and defensive behaviour, you can already tell out the gate that her customer service skills are non existent!
She might have them, but she's definitely stretching herself thin trying to do everything herself.
@@shar1886Right. I wouldn't be surprised if her 'business" eventually closes. You can't do it all.
Well said.
Actually as a business owner I think her customer service is great but if you do something dumb or try to take advantage or jeopardize the money of the business it would be silly not to come back with the same energy. People in OUR community always testing others cause they jealous and when you defend yours……your the bad guy.
@@paramountgetawaysyea okay buddy!!! I won’t be patronizing people like that.
The lady in the black shirt has an attitude and reflects the customers we are talking abt. You have to learn how to do better and learn how to deal with irate customers. You don’t meet them with the same ignorance.
Exactly. If she can't deal with certain customers, then she doesn't need to have a business. Not everyone is cut out to own a business and/or work with the general public.
I have worked in blk owned restaurants in NYC and I quit after 3 weeks!!! Never ever again!!! Horrible customers and horrible employees. Never ever again!! I will stick with fine dining.
She won't be in business long with that type of nasty attitude.
Exactly! And my people please learn how to freaking speak with some degree of intellect. 🤦🏾♂️
The funny thing is if you’re really nice and polite and organized the food can be mediocre. Chickfila food is decent, not outstanding but people love it because they’re nice and all they really do is smile, say please and thank you and how may I serve you.
For the lady in the black shirt, you can always refuse to serve a customer before you curse someone out.
That was a lady!? 😮
@@JD-gh9vl Don't pretend like you thought she's a dude
It drives me crazy, because whenever I see a (black) business owner adding liabilities to their plate, there is not a thing you can say to change their mind. Improvements would be to the benefit of the owner.
She said she runs parking lots for clubs so she doesn't actually serve customers. Her perspective isn't exactly the same since she doesn't deal with food.
@@erikaarnold4780 dang u r fine queen
That lady with the dreads is ignorant. She is doing the opposite of what she supposed to do. She making her own business look bad. You have to be professional when you have a business.
She ghetto and sloppy! His/Her attitude was straight up a total opposite of what they were talking about… As to what not to be done. she is the bad reflection and we black patrons talk about
The logistics woman told no lies in my opinion she was the actual knowledgeable one here. And everything she said sounds about right waiting till the last minute to do important things like hire quality help, cutting certain necessary corners, the greed infringed upon the customer base etc. And the lady in the Black shirt was the perfect embodiment of that sorry attitude alot of the owners have smh.
True..I would never do business with the lady in the black shirt.. no one can run a business alone..her attitude is horrible!!
Facts
She’s very intelligent, the logistical lady
Yeah, I trust her, she has seen and apparently either gone to a million bars or worked with a million companies. 😏
@@michelleeaglin6957The lady in the black tshirt explained she serves out of a mobile unit in parking lots outside clubs. So there may be no room for a 2nd person. She's serving clubbers, which is a more challenging customer base when alcohol is involved to the early hours of the morning.
The logistics lady was speaking sense, the rest of the panel was a waste of time. All that "the customer isn't always right" nonsense is getting us nowhere. Like she said they charge us extra and the quality isn't up to standard. Everybody wants to be an entrepeneur but nobody wants to put in the actual work for it.
💯Working for other people is the best business education you can get on how to run a business, if you're paying attention. Customer service goes a long way for your reputation as a business.
@@sistacoin Exactly. This whole " I'm the boss and owner" ego is the very reason black businesses close up not long after they open.
@brownskinbeauty6815 I remember during the 2008 "crash" when a company that I was working for made customer service their top priority. I like that the ceo was not stuck up and actually came around visiting his locations, shaked hands, looking at how employees were being treated, etc. No employees had to be laid off, also because of the business model as well. That experience made me understand why customer service was important to sustain business even during hard times. Make people feel good about spending money with you. Other unruly customers are to be handled by management, some customers get away with it and others don't, but that depends on the companies policies and how to handle customers. I took away some good learning lessons that I use in how I operate my business today. Some people just take constructive criticism as a bad thing, and I personally don't try to continue to engage.
Yeshua said, “the greatest of these is the servant.”
As someone to moved to Houston a lot of business out here operate very last minute and random and they def come and go
One of my major pet peeves with Black-owned businesses is not adhering to your hours of operation. If I go to your place of business, whether it is beauty supply store, restaurant or salon, etc., and it is closed even though the sign on your door says you are supposed to be open, thay is a red flag to me and highly unprofessional. Even if it is your business, you can't roll up there at 11:37am when you werw supposed be open at 9am.
Truth , and like how we say boycott other businesses, we also need to boycott rude unprofessional businesses too
Plus, constantly being out of food items on the menu!!!
Why wasn't this conversation longer. Add customers to the conversation.
We needed a lot more time, I agree
Those people are customers too! Guaranteed
@@yosquidd242but on this panel they’re speaking as business owners and consultants. We need actual customers, non business owners to give their POV.
As a woman of color, i am black owner and frequent black business, customer service is not prioritized, owners need to be more involved.
woman of color ...you mean black
Yeah you’re a old head because that’s all businesses 🥴
what the hell is a woman of color.. are you black or not.. why do we hug these crazy idea
I avoid Black owned businesses, I see it is Black owned and I run
@@martinvanburen4578 You're a sad individual.
God bless Keith Lee! He bought up an issue that is plaguing the black community severely. Black businesses must improve service delivery. I travel around the country a lot. I’m always looking to spend money in our businesses. It breaks my heart when a place says it’s opened on Google but when you call it’s not opened. I’m empathetic to our lack of capital to keep operations flowing. But excellent service should be our top priority!
One love my people.
See that's your damn problem right there you go over here talking about you travel around the country trying to give back to a certain race of people simply because they look like you do. You ain't nothing more than a damn bigot. And you're terrible experiences at these places is God's way of telling you to quit being one.
Well stated
THANK YOU !!!!!!
The logistics woman is 💯% on point!! She's the only one on the panel that is well informed and effortlessly got her points across. She is eloquent in her speaking and articulate.
Sighs. "Articulate," eh, joe biden?
She comes off as a business woman and not a woman with a business, there's a difference
@@mrdeebo313What does that mean? What book do we look up for the protocols of what makes one "official?"
@@mrdeebo313Agreed.
I agree. What she said was spot on, and I can relate. In my home state, there was a black owned beauty supply store before the Asians invaded the neighborhood and sold black hair producta and beauty supplies. The prices in the black beauty supply were extremely high, very limited in products, and the customer service was bad. The Asians have everything I need, and the prices are reasonable. I shop online now because I don't want to support the Asian beauty supplies. Black business owners need to learn how to be in business, and they should consider hiring consultants to teach them about business.
KB is perfect example of what Keith Lee ran into that day. She had an attitude on Tv for absolutely no reason
She had no business being there.
Exactly like relax! What are you so mad about ...?
Seriously. I would never want to patronize any business of hers. I don't care if she was selling candy on the side of the road. Her whole demeanor/vibe is very negative.
Perfect example of "a hit dog will holler." Why be in a service industry if you are so angry? There are plenty of non-customer facing jobs.
just mad for no reason
What’s missing in these restaurants are core values that employees and staff abide by, instead of having a list of house rules for the customers that keep your doors open, have a list of core values and hire people who embody them.
Yes mam!
While I agree that Black businesses need to have core values for their employees to abide by, unfortunately they still need to have house rules for their Black customers, especially in Black neighborhoods. There are customers who will act up in a Black establishment while they behave in a non Black one. There are other Black people who act up regardless of what race owns the establishment. While some Black businesses feel like they are entitled to get your business because they are Black, there are Black customers who feel entitled to act any way they wish because they are doing that business a favor. They demand things from Black businesses that they don't even ask for from other businesses. Bottom line is that we have to treat each other much better than we do. If we don't respect ourselves, we can't expect others to respect us.
👏🏾
And they are not going to want to hear that because you just told the truth @@mrAhollandjr
I don’t want to go to an establishment where there are “rules” outside of dress code. I learned how to comport myself while growing up, maturing and being a decent human being. Who wants to be given rules like a child?
Defensiveness and lack of reflection and accountability will not help black business. I will say that I had a very positive experience at restaurants in New Orleans when I visited, but the woman with logistic experience made several very valid points.
Lack of accountability is the biggest issue I’ve encountered at black owned restaurants. We attended a birthday dinner for a party of 20 people - The roof. All the guest received dinner / drinks and most of us noticed part of the entree was missing from the plate with no explanation. Our friend didn’t even get his food in a timely manner & it was his bday, 1 hour 20 minutes later. It was crazy and then when it was time for the check they expected tip and fully paid ticket. We were like how when we didn’t get the whole meal though and then they tried to give us to go boxes when the food arrived after almost 2 hours.. It’s so sad because the restaurant has such a nice ambience but it’s not worth the long wait time for chicken and waffles or whatever else they serving. I’ve been to places and dinner was served late but received discount or something on the house without hesitation or discussions. It’s a lack of decorum and just decency in some black restaurants which it’s not encountered elsewhere.
She is absolutely correct. They charge for parking, drinks are expensive and the menu is so basic.
If your white they KNOW they can bully you. It why i never enter them.
Had a horrible server. Management apologized but didn't send him home. Never went back. I think owners in general misunderstand the value of customer service. The food can be below average, but if the services is great and people feel like they got their $$'s worth, they will be okay. Edit. I dont even remember the food..
Everyone knows black restaurants are unprofessional, I guess you didn't get the memo.
@mysterymediacorp watch this, "not all" lol
Accountability is needed in the black community across the board. It’s always looking to place blame never improve
The lady in Logistics is absolutely correct! Prices are higher, and every Blk restaurant sales the same exact foods
I know. Black people need to be more creative in the food department. I see groups like Koreans, Mexicans and Filipinos add new modern food on their menus to go along with some of their traditional foods. We as black people need to use our creative minds more to come up with new tasty ideas to get more black people to support us. As well as, hire people who have good moral values along with a joyful attitude to serve their customers and make them have a great experience they will enjoy.
Facts that's why I don't go to them at all shots of Hennessy in a black bar is outrageous I go to the white bar couldn't believe how cheap the shots were
@@sub4you268I disagree with the creativity comment. Mexican restaurants been selling the same 3 taco, rice and bean plates since the beginning of time. Same for chinese restaurants, the menu looks exactly the same, no matter the city. Black people have tapped into a similar market with southern comfort food. There’s nothing wrong with what they’re selling. However, they need to work on their customer service and logistics. I actually see more Black owned restaurants with creative menus than asian and Hispanic restaurants. The problem is our execution.
@sub4you268 Make the spaghetti better.
I support good customer service, black owned or not.
Thank you!
Agreed
One of the panelists stated, “If I cuss you out, guess who you gotta turn to to complain to the manager….me” 🥴
As a business owner, I would never say anything of the sort, let alone on national television. This is part of the problem🤦🏾♂️. While she said it jokingly…it’s still a problem!
I would never eat her food, all that negative energy is not good for my digestion, smh....
@@hopedash5372 facts!!!
💯! If I patronize your restaurant, it's because I am hungry for a decent meal at a clean establishment. Why would I need to be cussed out? 🤨 She has a horrendous attitude!
She is an a****** because she Owns parking lots in the nightclub
District she has a service that people need
But she is still too ignorant to understand her work ethic is like her signature it tells exactly who you are
She represents perfectly what is wrong in these restaurants!! They are awful
This is why I am a firm believer in only supporting respectful and professional businesses only. I really don’t care how good the product is, if I don’t feel respected or valued, I refuse to patronize their business. People just simply work too hard just to waste their money on a business that does not value them. SOME black businesses have this mindset that especially if you’re black, automatically you need to support a BB just for being a BB, I couldn’t disagree more. I respect honest and constructive critiques bc how do you expect your business to evolve and prosper without genuine customer feedback on areas that needs improvement. No establishment is beyond reproach in general, and as long as business owners and their teams continue to dismiss or diminish their loyal customers concerns, well they’re just gonna have to keep complaining about people not supporting them, simple.
You know someone, maybe it was the logistics person, stated that your poor customer service will run off the "well-behaved" clients that the only clients that will freq you are the ones willing to.put up and dish back that attitude. Which creates a vicious cycle
I agree totally I had to actually find non all black hair salons to do my hair. I was sick of the attitude, late, leaving to go buy product when i had appointments. I even walked out one day when a stylist started eating some Popeyes while doing my hair. It’s like some people feel that because your black too your supposed to accept sub par customer service
Stop lying girl you go get ur nails done every other week and they don't respect you.
I definitely agree 💯
I love this conversation!! I’m a bartender/server at a sports bar.. everything they said is 100% facts! I been in this industry 7yrs now and I’m pretty knowledgeable on what it takes to run a successful restaurant. Folks see how much money you can make in this business, start a restaurant, and then it don’t last because folks don’t be “prepared” !! It’s not just about the money.. it’s about quality, experience, attitude, and customer service! Heavy on the customer service because it seems like a lot of us don’t have that skill… I say us because I’m apart of this industry and I improved heavily on that skill for myself and thus I have bigger tips and people only request me to take care of them.
@RonJon, thanks for your valuable input. Hopefully others will follow your example. Many of is have been complaining for decades about these businesses. Perhaps they'll take heed now.
Yess! Customer service worker here, great customer service is what keeps customers happy and coming back, even if everything else about the place sucks 😅 I've taken jobs where customers increased after I started working there and decreased when I left. Great service is what every business should aspire to have.
I agree customer service is the key at the same time there are those who come with the intention to cause enough problems to receive free food because they play off the customer is always right scenario or turn the rest of your night into 💩 because they have an attitude problem or run you to death and believe they don't need to tip. I've been doing this for 37 years and I've seen every trick in the book. I give everyone excellent service no matter who you are but after several visits that I am so lucky to be dealt the privilege of waiting on the same undesirable people they are lucky to get a refill I don't accept disgusting and disrespectful attitudes or behaviors from such trash. I've never had a manager not back me when I let them know who, what and how something is not acceptable. I have seen the worst of human behaviors you couldn't even imagine. I remember my 7th year in the industry and thought I knew it all too. But you still have alot to learn and experience... Your still in the honeymoon stage.... It all depends on the place you live, food you serve and the clientele that patronizes the business because I guarantee you wouldn't have that same mindset if you worked at waffle house or something similar. Which I haven't worked there either but I've eaten there plenty of times to know why I would quit the industry if that was my only option left.
Well said! I've worked in the service industry and I've also been on the receiving end of bad service. There are servers who are so rude, who have no pride in themselves, and their work. I know as someone who has worked with customers and have been on the receiving end, great customer service is what people will keep coming back for. I don't care how nice your restaurant is, if the whole dining experience is bad because of poor service, I'm not coming back. And I'm telling my friends.
IF you get in the restaurant business think its some crazy cash generator you are insane. 60 percent of ALL non franchise restaurants close after ONE YEAR! At five years its in the 90s.
The woman in the black shirt is the poster child for what customers are complaining about. She has a nasty attitude. No one wants to spend their hard earned moeny to deal with that. Please list her business so I know not to go there. smh!
She runs a successful parking lot business.
Yesss eww
She said that you can go kick rocks.
I have always had bad or negative issues at black owned businesses. Terrible customer service super over priced with stingy portions .
Facts!! Customers are worse also!! I will never work at a bLK owned restaurant.
Exactly! And my people please learn how to freaking speak with some degree of intellect. 🤦🏾♂️
Really?
I live in the second wealthiest county in America. I saw King Crab Legs for $95 on a menu 🫣😂
Poor customer service is always a leadership problem. Employees will only do what their manager/supervisor let them get away with. In the restaurant business, poorly trained staff will ruin your business. No one wants to eat food served by someone rude. They might put some boogie on your burger.
I can honestly say no to the that. I've had horrible people work for me and along side me at past contracts and jobs. And they were treated very well and trained. TBH blacks were some of the worst.
Professionalism and work ethic went out the window. But they take all the breaks and then some. What was funny is they often had beef with because I was professional, went out of my way and got noticed for it.
One was trying to do a start up and tried to get me and another on it. Found out from another recruiter at where we were at he tried to sabotage me. He called in and said I was messing up this and that and being rude to clients. Luckily clients heard it and called the agency, told them I was saving the project. Later on the client pulled to the side and informed me. This dude pulled the "All blacks got to stick together" card.
Had another person did that as well. Till I was put in charge for a project. It was in my area and I had more experience and a better success rate. This dude tried to do a mutiny and tried to make me look like crap. He also tried sabotage some things. Never did this to any white people. But everyone else knew how I lead and how I had my teams backs. I got people promoted, extra break time, I was their reference for job interviews etc. I told him he has two choices... step out, I'll let management know and I can do his and my job, or do his job.
I would only expect retaliation if I did or said something at the counter, but I'm always nice (even when they're not). Also, I'm guilty of going where customer service is horrible. One particular Chinese restaurant was the best in East Bay, where I was living, but they discriminated a lot when it came to how they treated us. I always went, grudgingly.
It's not poor customer service, it's the culture and lifestyle these people tend to have or follow. That's what causes the poor customer service.
@@ricksuarez5357understandable, also I worked in fast food and as woman I cannot wear pants chose to be fired for that
Military saying: "u are a reflection of your leadership"
The lady with the black shirt on made some valid points. But when you work in the customer service industry, you deal with all kinds of personalities and attitudes. There are individuals who do walk in and think they are better than everyone else or are just in a bad mood. When this happens, you have to learn to take the high road and try to kill them with kindness. The customer isn't always right, but you have to learn to sometimes, "suck it up buttercup" for the good of your business. I work with the general public and have dealt with my share of rude customers. Usually when I offer them great service and a positive attitude, they are in a better deposition than when they walked in. The key word is usually. There are also going to be people who act as if you shot their mother, and nothing will please them. You just have to learn to not take it personally. You can be pissed off on the inside, but don't let it show outside. Professionalism has to be top priority.
True. But at the same time, the owner could also want a toxic free business environment. So for a certain of a customer who are in a bad mood, go see a therapist.
@@CShannon1991 That is how I feel with some people. But you still have to let be professional. Even if the customer is "different".
@@CShannon1991yea I agree. Some people will go into restaurants and stores with the entitlement and expect excellent service. As an owner instead of stopping to their level id say”you have to go. You came in with disrespect and have disrespected my entire business and staff. You’re not welcomed here.” Simple.
@@BlackGirlUnsolvedjust look at how other race of ppl deal with this
Bless their heart. 😞As a business owner, I strongly suggest having your team take an assessment before hiring. However I see that the ignorance starts at the top. SMH
BINGO!!!!
They offer hospitality management degrees for a reason. Go get one!!!
If they just simply took some courses on hospitality/customer service, that would be enough IMO.
True but honestly this is a skill your parents should've taught you at home. It's not hard to say I'm so sorry, let me see how I can fix this...I value you as a customer, thank you for coming I hope to see you again.
@@tangieshogelola6898that maybe true but common sense ain’t common.
@@tangieshogelola6898 I think you are giving some parents too much credit.
Shouldn’t need a degree for that, it’s common sense
This panel shows the difference of black owned business and ninja business. She acts like a hood momma when she should be professional. Unproductive energy off the rip. Everyone is open to deal with a professional and productive business regardless of ethnicity. Plus be 💯 about what business you working. No body want to appeal to any worker's personal emotions.❤
Yeah that really rubbed me the wrong way. To me, there are both sides, the owner has to conduct themselves in a very professional, respectable & accommodating manner. The feelings must go out the door. In my simple words, when you open up for business, basically just turn into a robot even if the customer is rude. Now on the other hand, sometimes "the customer is always right", but often times, they are NOT. Customers can be WRONG AS HELL. Not to mention rude as Hell. Plus these customers these days expect you to basically become another "McDonald's" because they cannot afford the price of a good quality meal. As Judge Judy would say "If you eat the steak, you must pay the price of the steak".
@@CShannon1991 I also get the fact many overcharge for basic results.
Funny thing is, after seeing this, it could possibly become her gimmick, lol. But no, if her food is exemplary, customers will bear with her, like I did restaurants in California's East Bay area (went where the workers were mean, but the food was comparable to good sex). Sorry for the imagery.
Owning a restaurant requires a high level of operations and coordination skills. A 30 minute wait for food is inexcusable. The wait should be no more than 15 - 20 min. The menu shouldn't be so complicated that it overwhelms the kitchen when the establishment is busy. There should also be a time limit on tables during peak hours to ensure more patrons can be served. Properly train the staff so that they understand the devil is in the details. Hire capable staff who can deal with the public without being easily offended. The public has a reasonable expectation that the staff is able to LISTEN and properly relay orders quickly and efficiently. The staff also need to completely understand that they're at work. Too often in black establishments the staff is not focused. They're socializing, partaking in guest antics, easily distracted, and get offended when patrons expect them to do their jobs well.
Great points. You actually sound like you would be a better restaurant consultant than the lady they chose for the panel! Have you considered it, seriously?
It’s a mess all around!!! Bad service and horrible customers. I work in restaurants and I will never ever work in b-lk owned restaurant!! Employees are rude and lazy and the guests are horrible. It’s a shame
Great comment!!!
Too many customers think they are entitled to bring their personal life to a place of business. This society doesn't teach public etiquette and it should. Charm schools should be paid by tax dollars and made a mandatory for the secular society.
@@rahksayeed4837This is what it is and what's it's always been. Nothing new. So don't get into this sector if you can't handle it. There will be a percentage of customers who are demanding and entitled. However, you can't cherry pick who walks through the door. It would great if the job could be perfect, but nothing is in life.
I can't stress this enough if you're a black owned business. You can not deliver poor customer service point blank full stop.
You have to be intentional to deliver exceptional customer service as a black owned business owner. That starts with the top the owners. DO NOT GO INTO BUSINESS WITH A SUBPAR MENTALITY ABOUT CUSTOMER SERVICE.. Hire and train your staff to deliver exceptional customer service to every customer every day I get tired of trying to support black business going into that business saying I have to lower my expectations on service because it's black owned.
I am a black business owner who services clients of different races and backgrounds my business model is. Deliver exceptional customer service to every client every day without fail.
When these black owned businesses deliver poor customer service, they have the nerve to get mad at you, the customer, because you call them out on their poor customer service
Don't talk about black excellence while delivering poor customer service. That's crazy.
It's really simple to treat your customers the way you want to be treated when you go to any business for service.
THIS!!
It doesn't matter if it's a doctor's office, a CPA's office, a barber shop, a hair salon, a corner store/bodega, a food truck, or a restaurant.. Black-owned businesses tend to have the worst customer service ever. I don't even consider race anymore when I want to purchase a product or a service. I'm all about service and value.
Any business!
There’s so much to unpack here but as an entrepreneur I’ll will say..
I can’t tell you the last time I stepped foot inside of a McDonald’s, BabysRUs, and a shoe store AND Asian nail salon in my area that I used to frequent. Why? because my experience with customer service. There’s a whyte owned bakery around the corner that I went to a couple of weeks ago that will never see a dime from me again. Yes everyone should be professional and mindful of their customers BUT…
Black people as a collective need to do better! I have a desire to support black businesses, but I’m not going out of my way to spend black just because you’re black. If your goods, services, and customer service is trash, you will not get my business. It’s simple
I wish I had your strength. My favorite bbq rib place, which is Black-owned, had me going back 'til the day I moved away. And the areas best Chinese food place, which had even worse customer service, didn't run me off either (although I tried hard to break up with them).
@billyb4665 That's weird? Wouldn't the bad customer service and then eating their food put a bad taste in your mouth, though? I would not dear, they could of spat phlegm in it.
@@billyb4665 😂😂😂 I hear you! I just can’t do it.
That Second Lady is funny. She basically insulted the first person. The first person was so rude. The third lady tried to defend but the First Lady was hard to defend. The guy stayed out it was funny. Then the Second Lady went in to clarify what she was trying to say and insulted everybody it was funny.
haha
Yelp!
Right, and she is a "consultant" who has been around "millions" of businesses.
@chanyoung3725 yeah 15 years strong! 🤷🏾♀️
@@chanyoung3725What’s with the “quotations”. She’s right and has the 30,000 ft. perspective the other don’t.
This is a great topic of discussion. Black business owners do seem to be a lot less professional towards blacks and a lot more professional towards others. I'm speaking from experience
Facts!
It's an attitude of I know these people versus I'm going to put on my best customer service for 'them folks'.
Same! It's almost as if they feel they don't have to be professional with you because you're both black. But if a white person did the same thing we'd be ready to protest. It's pathetic.
Exactly.
Not Just Black Businesses.
This Happen in Black Community
Majority of the Time......
Since black people value celebrities over everything. We love clout, a sense of importance, and, feeling close to celebrities. Treat everyone the same.
The person in the black shirt has to learn not to fight fire with fire. But since that’s a lesson that will take more than a day, she needs to take herself out of a leadership position, expeditiously. The logistics manager had the most sound arguments. Considering I am in the same career, I totally understand her perspective of the chain reaction from management to their employee. You cannot vet the correct employees if you cannot check yourself. As much as many of us want to be a number one in our career (owner) some of us are better playing second, sometimes third and fourth. The lady in the black needs instruction to execute. She isn’t equipped to be giving it.
The problem I have with some black businesses I tried to support is that they are either unorganized or just don’t know how to properly run a business!! Very frustrating
Exactly... You can't fake it till you make it on everything. I've had to help black techs like that. YOU NEED TO KNOW YOUR STUFF. If you can memorize lyrics, scores etc, you can memorize how to run a business.
It's about repect...all this "how to run a business" is CAP
The problem is in your comment 'you tried to support'. You either support them or not. Then you are the same person to complain because 'them folks' seat you out of the way or in an area where your not visible to the main dining. Plus you'll complain that 'them folks' treated you bad but quick to go back and support them! Make it make sense.
@@slimpickens01 please shut up you talking out of your rectum!!! I said SOME black businesses dummy!!! Do you know how to comprehend?? You must one of the dummy’s they take advantage of then
@@ricksuarez5357 some of them just want a quick dollar but don’t put the right work in
The customer isn’t always right, but they’re always our customer. I’ve hired for a Fortune 500 company, and the customer service standard is set at hiring. Hire slow, fire fast is my motto.
The fist lady is ignorant. This is exactly what people are complaining about. The Second Lady is 100 % correct 👍🏾
Third person ignorant too
@@alaneofmyownthey all are except the person who actually has the experience.
@@RDCFemmesnow the guy with the hat was professional and so was the consultant.... But the thug Chick?...... 😂
She's very accurate about hospitality in Louisiana in our homes and businesses. I've lived in different areas of the country, and have seen horror stories. Owners should take classes on hospitality/customer service prior to opening a business.
It could be quite beneficial. Sounds like a great niche. Keep businesses strong and favorable!
Yeah, I just moved to London, England and started going to a Jamaican restaurant opposed to McDonald's, like I have been, and the customer service is not the best from most of the employees. Last night, I thought to myself, 'I could go back to McD's and get treated better by East Indian staff members.'
I honestly hired a a young female Chick-fil-A cashier for our dealership as a secretary to answer phones She had the best customer service and the highest rating of customer satisfaction then any of our employee secretaries past and present respectfully she also had great rapport with all of our customers and knew them by their first and last names when they walked in the front door she said Good morning to everyone with a smile at 7:00 a.m. in the morning no matter how mad customers were or even if they were just curious and had questions she would calmly direct them into the right departments she had the best customer service that our dealership has ever witnessed in my 25 years We hated to see her leave and go back to college after just 2 years with our company Chick-fil-A highly motivates and trains daily in customer servicei I love that you are speaking on this subject because businesses needs to go back and start training in customer service.
My local McDonald’s has a young man at the drive through who used to work at Chick-fil-A. I knew it the minute he greeted me. I drive away with a smile. Chick-fil-A needs to open a school of customer service.
Chich-fil-A has one of the most professional customer training policies around. They also have strong employee support programs to create loyal employees who feel see, appreciated, and respected and act accordingly exhibiting loyalty to the company and acting always with professionalism.
@CherylBryantBruceMD The support program is likely the reason those employees are so professional and friendly. When the employer only sees you ad a replaceable body, they won't care how the employee behaves or how the customers treat their employees. Many workers today in black and non-black owned businesses do not feel valued and that often translates in the service they provide
Yea KB is the epitome of why customer service within black establishments is that way. You can kill with kindness and you can also deny service instead of “ matching energy”. I dread giving black businesses like KB’s my money. Especially in these recession driven times.
rudeness and unprofessionalism are on my top complaints of black businesses
Whats insane is that when our ppl go to white Establishments and there are rude karen workers , a lot of our ppl still go back. Same with Asian businesses
You mean like the lady in the black shirt.
@@cfoster6804 I mean in general one shoe dnt fit all but please don't make excuses for those who deserve to be told about poor service poor attitude and the like
I wish this could have been a longer segment, or he had less guests, so that the opinions/comments could have been expounded upon. As such, this was a good conversation starter, which I hope people can continue on their so that things can improve.
I agree with it being a black southern problem. I am from California but now live in the south and the quality of service is miles behind out here. Not just in restaurants but in other businesses where employees and even security guards show up to work in bonnets and durags. Their attitudes are bad, and alot of times they don't even open on time. I understand how problematic the clientele is at times but someone has to be the bigger person and set a better example. Especially when you want my money.
Baby tell it! Big example, “Turkey Leg Hut,” Houston Texas😢
Trust me it's not just the south. Here in NYC you get your expensive food with a side of attitude. Although it's not every black business. I think it's more about professionalism not being in place.
@@hopedash5372 the same with Philly and DC smh
You must be an old head worrying about someone wearing durags and bonnets. Yeah you definitely are a baby boomer.
that’s not an issue.
You just want to complain about a black owned business when you go to a non-black American business, you deal with the same stuff
Same with Michigan
Ol gul with the braids was the perfect example of the terrible attitudes
She made a fool out of her self
@@brucetaylor565 On national television
There are plenty of excuses. There is no accountability. Typical of many in the black community. I agree 1000% with the hospitality professional, and im happy she had the gall to say it out loud. If there is ever a question of what the experience will be like in a black owned establishment that caters to black patrons, look no further than the parking attendant!
Thank you! No accountability, it's the same old nonsense. We are our own worst enemy
@@brianal7143🎯 as a so called (bw) couldn’t be the furthest thing from the truth. We have to do better.
It was so embarrassing to listen to her
This is an interesting discussion. A friend told me the problem is black businesses focus more on being black than being a business. Run the business as if you are there to provide the best goods & service to your customers that they can get. On the flip side customers need to understand that you can't go into the business and act any kinda way because you're paying
Your friend is correct that is the problem. And now it’s the whole “generational wealth” thing too.. everything is about self.. you’re serving others , if that is not your forte find a new career
It's not a focus on being black, it's a lack of understanding of how to be in business for themselves.
Damn just respect each other. Create wealth . Grow and thrive . Stop this nonsense. Keep the restaurant clean employees clean. Food quality and service. Understand business.
They rude and nasty. No costumer service. To them customer comlpaint Would be fighting words
Exactly! Some people need training in professionalism before they try to start a business.
Notice how bw deflect? The bm on the panel owned where black businesses can improve. 2 of the 3 bw said “the customer is not always right.” Accountability.
Don't other business complain about black customers? We are all getting the same black customers
As a black man, I generally avoid black restaurants as I don’t want to experience bad service, weird rules and overpriced menu items
As a black woman, I agree.
First they make you pay for parking on a parking lot they dont even own, then they make you have a minimum payment which is over 100, all for some average food and drink in a plastic cup
The parking situation isn't unique to black businesses, everyone does it. But I get your point.
@@manyogurt4645that’s not 100% true. Some upscale restaurants offer valet parking services. I would never pay for parking for to eat some subpar low quality food & customer service. Our people are programmed to accept mistreatment by black businesses and other non-black businesses in our communities (Asian, Arabs, Hispanics ect). We need to stop patronizing any business that isn’t run professionally and abused their power by charging extra to enter their establishment, park and add on gratuities without our permission. The inconsistencies, lateness, rudeness is disgusting. If we stop spending our money at these awful unworthy businesses they will either make improvements or go out of business. 🙄🤷🏾♀️
Steak 48 has the same policy. However I understand that the businesses that do that are trying to reach a certain clientele.
@slimpickens01 you are comparing steak 48 with real professional culinary chefs to these other businesses that sell chicken wings. . .bruh
I live in Seattle and if you want tp visit Seattle, you WILL pay for parking. Went to the Pacific Science Center to see a movie and paid $40 to park. I may pay less if I park on the street when I'm going to eat ($7), but you're gonna pay for access. In my case...it's beneficial and memorable access.
Self hatred. The end.
This community is ruined by it.
The world sees it.
Stop frequenting these businesses until they learn business ethics and basic respect.❤
🎯🎯🎯
Exactly! And my people please learn how to freaking speak with some degree of intellect. 🤦🏾♂️😊
@rknow78229 👏🏽👏🏽👏🏽...you've said it all 🎯!
Yup! I personally don't care who the business is. I'm not desparate enough to give my money to them and am resourceful enough to go elsewhere.
Do your best to have repeat customers. If your patrons come in with an attitude, try to change the customers mood. Don't match the negative energy.
Exactly it’s called de-escalation that’s what I do and it works 99% of the time
My cousin is a (Blk owner) of a restaurant and she has a tray of miniature snickers upon entry
I asked why snickers?
She replied, some ppl are "hangry"
What about those w peanut allergy
She replied, mints
Her customers are just like her.. Businesses have certain energies I’m sure her establishment is not exactly giving kumbaya and welcome
@@user-nk4xm1rd1kSmart, but I wonder how she handles them taking more than their share?
"These people today ... they have a high sense of entitlement."
Exactly! As if Asking for good customer service is Asking for too much for being a paying customer.
@@doctordl7757That’s such a skewed POV…that expecting decent service is over-the-top.
And it’s hugely hypocritical as you know they expect special treatment when on the other side.
I just avoid as much as possible so not to get caught up in the drama. It’s “ absurd”.
Too many of us don't understand that are work ethic is as important as our signature
The way we work will tell people exactly who we are
Gentleman in the black outfit and the young lady in the blue thank you for making this go public. I have experienced this occasionally in black owned restaurant here in the South. I'm from the East Coast and very rarely this attitude exist. Thank you for highlighting this!
I've gone to many black-owned businesses on the East Coast and to me they are even worse and more expensive. And let's not talk about the safety issues.
@@chanyoung3725The South is the East coast.
@kisha4040 The north east ....NY NJ Conneticut Philadelphia...our culture is VERY different from the south.
The woman in logistics hit the nail on the head. A lot of business owners know their gift/talent. They can cook, bake, grill, create a luxurious ambiance. BUT customer service is a skill that isn’t always mastered. You don’t need to kiss your customers a$$e$, but you do need to set an expectation of quality and consistency. And if you’re hiring whoever is available 2 weeks before opening, then you haven’t had time to train properly, coach and give feedback, see how they do or don’t receive that feedback. There needs to be more investment in the service level, because the talent is there. This goes for hospitality, food, beauty services, etc. We got work to do.
Biggers was correct in most things other than her complaint about the menu. Chinese and Italian restaurants sell the same thing everywhere you go, so why should Black American restaurants be any different. The other women on the stage showed two examples of what's at the root of bad customer service: aggression or excuses. Also the parking lot woman was poor inclusion because the discussion is really around restaurants.
Authentic Chinese and Italians restaurants don't all serve the same thing. The americanized ones like olive garden probably do. Northen Italian cooking uses a lot more rice and potatoes in their cooking than southern Italy and southern Italy/Sicily is more Mediterranean, they use a lot more fish and seafood in their cooking. Same with Chinese food, different regions eat and cook deferent things. The lady is right, most black american restaurants serve the same things, fried chicken, mac & cheese, greens, oxtails, catfish and grits, or chicken and waffles, and expect you to pay top dollar. That's why most black restaurants don't last. They need to diversity their menus, have more Caribbean and African cuisines, or do a fusion with other types of ethnic foods, or they'll never bet able to compete with the "fine dining" white establishments.
I didn't have enough time to dig deeper on food!
Youre right. Why was parking lot lady even there.
The lady in the black shirt couldn’t sell me air to breath……. I thought she was a wrecker driver 🤷🏾♂️
She built like one though
Everyone put your guard down and treat everyone with respect and love... you can feel the tension or energy when entering our Black businesses
You could feel the tension by the panelists too. Instead of having a real discussion there was finger pointing and posturing "well in MY business we do this, we don't do that." Logistics lady was guilty of it too, regardless of whether anyone wants to agree with me.
Finger pointing doesn't solve problems, accountability does. Both by customer and by business owner.
As a black owned business, not the restaurant business, but black owned nonetheless I love this feedback. It helps to keep me aware of the issues people run into and I strive to improve their experience.
How are you matching energy when you’re supposed to be the professional? 🤨 I doubt if she’s truly successful. That’s why she has “multiple” businesses. Didn’t mention in what industry tho. We are all in the service industry no matter what your job is. We are all here to provide service in some way in life period. I hope everyone is taking this opportunity to ask themselves “What type of service am I providing in my life?”
Right and she mention she's a parking valet, didn't she? Yet she has multiple businesses that she owns..... am I confused ??
Exactly!!!! I will seriously go off and if a person is apologetic and like our bad...I will tip you at least $20 and tell your manager not to fire you because your customer service is outstanding lol
@@Martin199320 the parking lot statement confused me too
But why is a patron bringing THAT ENERGY? Especially if you didn't get met with that energy. So , as a business owner, I need to agree to verbal abuse? Ok got it
@@thebeautifulbarber7052 Naw y’all just too childish to run a business. Too busy wanting your ass kissed. You need to figure out how to deal with different personalities or don’t go into business.
I never understood why so many black restaurants charged so much for food when most other restaurants owned by different races charge less for a more diverse choice of food with good quality. The higher price of food along with the bad customer service always turned me off to going /supporting black restaurants.
Black owned restaurants actually do not have higher cost.
What happens is when a business first opens up, they have to charge higher rates, black or white owned in order to pay off the loan they took to acquire the startup of the business as the black owned business is at least 3 to 5 years and operation. The prices come down because the loan is about paid off and now they’re able to make profit!
This is the business aspect of owning a restaurant that many people don’t know about. They just complain like yourself.
@@javionriley8739thank you for explaining it to the glue sniffers and people in the back
@@javionriley8739that is not how proper menu pricing works. Meal prices do not decline as debt is paid. That would reduce top-line profit. The all-in direct cost of food is calculated then indirect costs (labor utilities, etc) are considered. Margin is then applied to the meal and price is assigned.
@@javionriley8739The prices come down??? When has that ever happened ANYWHERE, after the owner gets the luxury car and the big house and the fancy jewelry? Please!!
@@javionriley8739 The prices never come down. I have no idea where you get that from. I understand about the loans needing to be paid off but after that-the prices still don't go down. They either stay the same (which is rare) or they go up. Have you been to a restaurant lately. Tell me if any prices are going down. And this was before all of the inflation so that can't be used as an excuse. The average black owned restaurant is still more expensive than the average non-black owned restaurants.
At the corner of my eye I see a video called "Detriots first black owned grocery store (and I can't believe it is the first in Detriot) making a difference in the community". Like I said it is all about attitude, the owner starts the day with a gripe about black people, the owner will attract trouble. The Detriot Grocery store owner has a positive attitude so his experience in a troubled area is 100 times better. ATTITUDE! change it and your approach.
Exactly, we all come across different people and their personalities everyday. A business can still keep a high standard when dealing with a unruly customer and should have policies and procedures in place to deal with such customers.
As an African American college graduate who worked several customer service jobs in my life prior to graduation, I hate many black owned businesses because of the management style of the woman sitting on the panel in black. Because I have worked in customer service, I make sure to be as kind to my service workers as possible, but nowadays, most black customer service workers are rude and don't care about getting complaints on them because their management will back them up. Also, many black business models are skewed from the beginning...For example, if I called my food in, why am I still waiting 30 minutes when I get there 🤔 ? Why when I walk in, noone says hi?? Why do you have a sign up that says, No Refunds (which makes me run out the door on sight!!)... These are problems I rarely see at "other" establishments...
You’re babbling about something that takes place at all restaurants but I understand a lot of older black baby boomers like yourself have anti-blackness within you you can’t help it
Some of these same black business owners and employees are very critical of non-black businesses but don't want to hold a high American standard of business operations. Literally blueprints all around in each industry. It's as if they missed the mark while other American businesses scaled up and some even fouses on customer service, training for discrimination, etc. Even the lady blaming the employees...smdh. Like at other jobs, that is why there is training or you're out. Expect a high standard from employees, and have them check their attitudes at the door. I can't stand employees who have bad attitudes. Like why are you even working? There is a huge lack of professionalism in the black community because some want to operate with the mentality of the lady in the black t-shirt. We have street hustlers, when this should be a business for the long run of 100 years, wealth, franchising, etc.
Yo have to wait bc people will call in orders and NOT PICK them up. Or come in late to pick up but complain the food is not fresh out hot.
Other non black establishments are also well capitalized. I think people fail to realize that a black business has a higher bar to overcome when it comes to obtaining proper capital. Also, a lot of times, the black community will have all the smoke for the black business but will gladly be disrespected and unfairly treated in non-black establishments as if it is ok. I have seen it with my own eyes.
@howardervin2247 What does capital have to do with customer service? Tons of mom and pops lost their business during the pandemic, and they won't be returning. I guess all of those businesses were black-owned with no capital...... This is your reputation outside of your food or services that people who are customers are addressing. Non-black businesses put up with unruly customer's too, and their first thought isn't to cuss them out as a response. So what bar are you even talking about?
It's a personal issue for someone to accept crap from non-black businesses and not accept that from any black business. That does not mean that everyone does this. It's obvious some black owned businesses can't even take constructive criticism without people who accept the lowest bar from them sending death threats because of their experiences, too.
@5:33 Same problems in NY.
I go where my money's respected. Simple. I have zero allegiance to race. I've tried to support over and over... 9 out of 10 times, I'm overpaying and getting undeserved. Mad excuses for poor service. Mad apologies for rhings that have run out. An utter lack of professionalism and yet many come out complaining about the lack of support?? Respect yourself, your business, and your customers!!
The lady in the black shirt is exactly what we are talking about and the type of person who does not need to be in business; especially a business dealing with the public.
As someone who is considering opening up a business, I will strive my hardest to make everyone feel welcome when they walk into my establishment along with training my future employees. This talk helped me a lot, thanks 🙏🏽
🙏🏾
When I lived in California's East Bay area, there were 2 BBQ joints I'd gone to. One, I went to only a few times, and they had professional customer service and were located in a safe place. The other, I was a regular at, and the employees were rude, and the location was in a crime ridden area, but I went because the food was ridiculously amazing. The food at the friendly spot was hit and miss. So customer service is important, but there are exceptions.
I will say this, though, in SF, there was a mediocre spot I frequented nearly every day because a particular worker was overwhelmingly attractive, and they were more than nice to me. So if you ask me, it would only help a business to combine:
1). Representation (Black presence)
2). Presentation (hate to say it but pretty people who are warm are great for business)
3). Quality (the product should stand out).
Good luck to you , I already posted this but will repeat , from your employees you will get what you inspect not what you expect . Again good luck .
We have a black owned steak house near where I live. I would have NEVER guessed it was black owned until someone told me.
The ambience, food and service are superb. The one thing I noticed is that very few black people work there and the owner is always present and checking in on guests.
Some folks run a business and let the business speaks for itself or don't put to much emphasis on Black Owned. A long time ago when Wingstop came to my town (when their food was actually good) the first thing I noticed was the customer service. The white man was busting his ass and made sure all the employees were on point. Sometimes if he wasn't working or busy a black employee would work the register and help in the kitchen. One day when it was slow I was talking to the black employee and telling him how much I really enjoyed the food and service. He asked a lot of questions regarding feedback. Then at the end he told me he was the franchise owner. Blew me away. I asked why he never made noise about that and he said he would rather keep that quiet. He stayed humble and that's what some folks need.
I see a lot of black owned , where a lot of whites work there
I believe the magic formula for them is to hire non POC’s AND have mostly non POC’s as Patrons.
They are good at PR but need a strong support staff.
@@user-bw2zt5jd9u POCs can be anyone from white, Hispanic, Latina, Asian, East Indian, $5 Indian, Black, middle Eastern, pacific islander........
I’m so glad that logistics lady called out the lady on her left. I know we often become business owners bc we’re tired of dealing with clients under another’s rules. However, if you aren’t mature enough to create a hospitable space, the. Hire someone who is and just stay out of it. But about working in the hospitality business….Be nice or leave. Period. Black consumers are disrespected daily….we don’t need it from our own as well.
Also, I didn't hear it from the panel but beyond logistics, a lot of these restaurants (Black-owned or otherwise) fail because they have no actual CHEFS with REAL culinary training or experience. They just copy aesthetics, copy menu ideas, copy recipes -- or try to make them up poorly with no peer or customer testing -- and think you can just sell ppl plates of anything. But the food is subpar to nasty from flavor to presentation.
Case in point -- I've tried many vegan pizzerias in the country and Meek's is probably the worst I've tried. Dough was gummy, toppings flavorless, and the service is very impersonal, which sucked because we need more vegan food options in Houston and tasty vegan pizza is doable. Who is the trained chef behind Meek's tho? No idea.
More Black restaurants here and other major cities need not just proper owner-investors but also proper owner-chefs because the product is FOOD. If you didn't go to culinary school or spend years under a trained chef's tutelage, please skip opening a restaurant.
Why are our businesses focused on "food"? We have been eating slop long enough. Time to create sustainable businesses other than fast food junk.
Degenerate the topic at hand is about food. We are 50 million in population and have black own operational businesses and every sector of the government /industry within the United States. This topic is about food therefore we talking about food.
This conversation needs to be the new viral top for our community. I've seen when I enter a black establishment I get a lackluster greeting and then a white person enters they get the trained greeting. Also we must reinvest in the business. Most of the bathrooms are like or worst than gas stations. You also cannot go to Food Lion to by food at market rate and expect me to pay 3x the amount if this is not fine dining. I understand that most of our businesses are started because we do the work for others and dont get paid what we are worth but education is need as well. So many more things I can say
I live in South Carolina, and I have never gone through that in my life! Every black restaurant I have had nothing but great experiences at all of them
Heartbreaking. I've seen that type of discrimination at Black churches, too. At one service, after the altar call when visitors were given the opportunity to become members, a 30-something Black woman got up to join. In response, there was a clap or two from the congregation. Then, next, a White man around the same age got up to join, and 80% of the large church got up on their feet and started shouting praises. I've seen this kind of partiality in Black American churches from coast to coast. Whites always get a warmer reception, and it's sad to know there are Black restaurants out there that operate the same way. What's a Black business if it's going to have White Supremecist values?
@@billyb4665 Yes since I moved South I noticed that odd ‘pandering’, What is up with that🤔?
Oh - that step n fetch it mentality is alive and well. I even experienced in while visiting a resort in Tortola. "Mo' tea suh?" for the White patrons. Me and other Black guests (all well behaved in in great spirits) received the lackluster and slothful treatment.
Well said
I was sued for discrimination. I had a black own business. He sued me for discrimination!! After having multiple fights, smoking while working, and poor work conduct. I had to close and lay lawyers fees! I would love to
Share my story on this channel ! I’m a young black male
These are things that should be planned on prior to jumping into a business I personally think Black businesses do not prepare for what most other American businesses prepare for, LEGAL MATTERS! Scalability, etc. Do you realize how many everyday people that will lie? Karens are a thing that blew up, but tihs is something that you can or should research long before starting. Details of your operations matter. Paying professionals matter. For example, McDonalds got sued because they gave someone hot coffee that the customer spilled and burned herself. You may see this as common sense and fault her but you just can't think like that. You have to have a solid business that "thinks" for your target customers, scammers, complainers, etc. So now we see why coffee cup holders were out as the standard. Policies and procedures should be a priority and not feeding yourself first but investing heavily back into your busineess to cover legal matters. This video and some of the owners displayed not only their overall mentality but the blindless of operating a business at scale. Ijs, it sounds like what you have to say many American businesses have to deal with daily.
This IS a black problem, and it's in ALL industries, not just the food industry. Every time I get a black customer service rep on the phone 9 times out of 10 they have a attitude. It's sad!
I’ve had good luck with b Customer Service Reps as far as their attitude.
What I have a hard time with is their “ diction”. Understanding foreigners who English is not even their first language seems easier.
The issue is black business prices are higher than any other business. The service is not always good and the products are not that good. I'm a black man
I respect your experience. Something to consider is that black businesses often don't get the same discount on supplies as others, so the pricing ends up being higher. Likely most of the businesses you describe are 1st Gen, and the only business of their kind that they are exposed to (on the business side). So there's a learning curve. I'm a business owner and my counterparts hit the ground running because they had the funding, and a whole advisor team or resources that we ofter don't have or know about. The consultant had a very negative attitude about southern black businesses, the least economically likely to afford her services. Sadly, our community primarily thinks it's a race issue when it is much more indepth.
@@angelam.1416 I understand what you wrote, but, that's an excuse. They negotiate like every other business. They negotiate for materials and prices to pay for materials. They know the area they are serving. If a person opens a business in a not wealthy neighborhood and you charge high prices with poor customer service. A lack of business success should follow
@@mja9376 God bless you. Have a wonderful day!
then run on volume. stop these bs excuses. oh wait cant do that if you have shitty asss customer service.@@angelam.1416
I went to a black spa, they charge more for a Plus plus peel, than the white owned spa, I went to the white spa, Black owned dermatologist charge more prices for Botox and filler too
The lady at end is 💯 right because when I m in New York and New Jersey I get treated with so much love and respect but here in Florida they're very disrespectful when I go to a black owned restaurant and it's a damn shame SMH
🧢🧢🧢🧢🧢
Isaiah got to it before I could…
The employees at Chik Fil A, McDonalds, and Burger King are virtually all the same people from the same neighborhoods. The only difference is that CFA ensures that everyone from top to bottom conduct theirselves in the same manner and treat everyone with the same respect.
Those other two places couldn’t care less about how their employees dress, conduct theirselves, or how they speak to customers… Every business should have this one rule. Do not bring your homelife to the job. These aren’t your customers. They’re the company’s customers.
Yeah it starts at the top, the owners of chick-Fil-A are not going to put up with that nonsense from their employees. McDonalds seems like they hire anybody with a pulse.
@@tupactargaryen
I don’t know how those other businesses get people to continue to come. The likelihood of receiving cold food is always about 80%. The other 20% of the time, the food is barely warm.
Sister in the middle makes alot of sense. She is hitting all the notes.
It most definitely is a southern problem because I lived in NY and Los Angeles, and I NEVER experienced anything like this until I moved to Atlanta. It is also Walmart, McDonald's, and anything black. I am so happy that Keith Lee came here and put all of these restaurants on notice.😊😊
Ive experienced more rudeness down south than the East Coast. Southern hospitality is a myth!
Black folks act seditty. My hubby is Mexican and I'm black...we went to a black business for Mardis gras because my husband was craving it and they looked at us and wouldn't even serve him food. No lies!!!! Told him they didn't have food left yet folks ordered and got food behind us. He was hurt and I was embarrassed. He became a lil racist after that.
Wow are you serious? That is so ridiculous and I am sorry to hear you and your husband had that dreadful experience.
report them. yeah I remember when I went to an eating establishment with my mexican ex gilfriend and negroes were hella sour and dragged their feet serving us. She was very hurt by it.
You said Mardi Gras.
Was the restaurant Morrow's in New Orleans?
@@BOBMAN1980 oh no I'm sorry!!! I meant Fat Tuesday! We are from Fort Worth Texas and a black restaurant in our own neighborhood wouldn't serve him. Sorry for the confusion.
If that was the case then you should have sued for discrimination or at the least put that establishment on blast. Today it doesn't matter who the proprietor is. If you have bad service or discriminatory they need to be outed and held liable for their actions. Don't accept that type of behavior even if it is from people who look like you!!!
White, Chinese, Spanish, Arab and Indian disrespect black people in places of business all the time. They don't complain about that 😂
No, they do not.
Amen
They get pandered to but will never be respected unless they change their ways.
@@user-bw2zt5jd9u but the truth is none of these other ethnicities or race don't support the black community. None of those dollars never make it back to any organizations or causes that help their customer base.
The lady on the end with the black tshirt....IS THE PROBLEM! She feels like she can act and do whatever she wants and all her customers must accommodate her and her attitude.
This is what destroyed black business after integration. Owners and customers thinking they have better people to do business with. When you're forced together you don't experience the competitive landscape, and you don't develop retention strategies bc you never have to. Now we have to and we don't know how
My family is from New Orleans and I lived there for over a decade. I have lived many places all over the world, and this was the most inhospitable place I have ever been. It’s the small-mindedness and need to come off as “above” everyone else….but it’s a strange culture of jealousy that bleeds into everything else. It was like they took pride is poor service. But let me go into an Italian food restaurant…the chef is coming out to literally kiss my hand and check in. If they can bring their racists behinds out the kitchen to try to make me feel special, my Black folks can AT LEAST control the attitude and respect your consumers (and culture).
I hated New Orleans. I couldn't imagine living there.
As a middle aged white male, i can tell you we get treated the same. I have a Jamaican restaurant that i like the food but the employees are very, very rude to me. It's to the point i quit going there and some of the customers even give the look (why are you here). The funny thing is, 1 set of my Grandparents are from the Caribbean.
Ugh, always inserting yourselves in conversations that have nothing to do with you. You just can't help yourselves can you?
@@lynnharris9454 It's free country, I'll make a comment like you can and did. Now take your raggedy as somewhere else.
SELF HATE IS A SERIOUS PROBLEM IN OUR COMMUNITY.
What I hate most about some of these restaurants is that they act like it's the customer's responsibility to serve them and customers should be happy with whatever they get. The one owner complained about people wanting food faster. It is a service industry and it's the owner's responsibility to attempt to meet the customer's request. Then, to get mad at Keith Lee for telling the truth. If you don't like the truth, do better. Why are they so slow? Why are they so expensive? Most importantly, why do the customers put up with it?
We are so poor we want to be rich, we are so spoiled and entitled we end up giving poor effort. The lack of accountability and education/experience in the organization and from the community can lead to poor or no standards if improvement is not seen as a requirement. I was going to exclude the community from the problem of lacking education but if you know better, you do better and you will expect better from others.
Just treat people right y'all. Simple as the Golden Rule.
💥Im Hispanic. The worst customer service is Blacks and Hispanics
The logistics woman is ON POINT. You have to train your employees on what you need them to do to best represent YOUR business.
One thing I have adopted is asking for the manager if service is bad. If it is an employee issue, they can address it. If the manager or owner shows they are a mess, then I know I’m not going back and I’m telling folks to save themselves. I operate the same way with every race.
I like the quote “Mood and Food” by the gentleman on the left.
The biggest addiction in America is non-accountability
I have found that people of similar color or ethnic background expect special treatment. I.e. i live in an area with a large Hispanic population. I’ve seen Hispanic customers just start talk in Spanish to the Hispano owners and expect special discounts or treatments.
I’ve see this in eastern cities with black owned businesses and customers.
It all comes down to good business practices and being a good customer.
“High level of sense of entitlement,” she’s spot on!
When KB said "These are 2023 Customers, these are not 1999 Customers" I laughed out loud. KB is the realist one up on that panel 👏🏿 KB was making the truest statements throughout this entire segment.
Logistics woman spot on! The training process is nonexistent today. Employees will show you who they are over time many business owners ignore that because they have an able body showing up to work everyday. You cannot just blame employees , your employees are the face of your company. We are looking at you and what you allow.
Now these the conversations and things we need to talk about