I am a PBX operator in North Charleston SC--over night shift. I don't know how many times I get callers from the outside, that launch into their symptoms. I may have to interrupt and say: "Let me transfer you to..."
Thank you for this very insightful video. I have no PBX experience, but recently interviewed and got hired for this exact position. I do however, have over 20 years in customer service/call center support so this helped with me being chosen for this position. I start in 2 weeks and am so excited!
@@sabrinavallejo9111 I absolutely LOVE it! I score 97-100% on my monthly calls each month. I’ve been working as a PBX Operator at a level 1 trauma hospital for 4 months and it’s the best job I’ve ever had.
Where I work I used to operate a switchboard just like these. About five years ago we switched to the board being on the PC. I actually miss my physical switchboard.
Dominique Applewhite on average you can start anywhere from $9 to $14. It just depend on the company you're applying to, the regional area and of course, your experience.
I know I’m responding to your message years later, but I recently was offered $24 per hour based off of my previous call center experience. I start in 2 weeks.
The PBX at my previous job just watched Netflix on the job while occasionally making an announcement.
I am a PBX operator in North Charleston SC--over night shift. I don't know how many times I get callers from the outside, that launch into their symptoms. I may have to interrupt and say: "Let me transfer you to..."
Thank you for this very insightful video. I have no PBX experience, but recently interviewed and got hired for this exact position. I do however, have over 20 years in customer service/call center support so this helped with me being chosen for this position. I start in 2 weeks and am so excited!
How is it so far?
@@sabrinavallejo9111 I absolutely LOVE it! I score 97-100% on my monthly calls each month. I’ve been working as a PBX Operator at a level 1 trauma hospital for 4 months and it’s the best job I’ve ever had.
Thank you for such a helpful video! I'm looking at applying for a Switchboard Operator position, and this gives me a real world look at the job.
Where I work I used to operate a switchboard just like these. About five years ago we switched to the board being on the PC. I actually miss my physical switchboard.
Dedicated equipment and switchboards are usually more efficient because there are fewer key-presses needed to complete a call.
That is a nice Nortel Meridian 1 system
Should do an updated video as to what it's like now..
I hear an APC with an unhappy battery background :) Sounds like these ladies enjoy their work, and take it seriously.
Our hospital uses Cisco Finesse and Jabber, all done from a Windows 10 Computer, makes it so much easier for our operators.
Meridian 1 is the best!
Amen
I’m a network and telecom engineer. Nortel Meridian1 was the most reliable PBX I ever worked on and administered.
I work in a hospital call center, too much micro-mangement for not enough pay.
Wow
How much was your pay? I just got hired and it’s $18/hr, graveyard shift.
Any operator achievements???
Meridian 1
Do someone know how much they usually start them hourly pay?
Dominique Applewhite on average you can start anywhere from $9 to $14. It just depend on the company you're applying to, the regional area and of course, your experience.
I know I’m responding to your message years later, but I recently was offered $24 per hour based off of my previous call center experience. I start in 2 weeks.
Botsford Passage
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