We stayed in the suite room ... And it was beautiful. We have been about 3 times. They have always treated us respectfully and wonderfully. I am sad to hear that your experience was so bad...I have enjoyed this resort immensely, Everytime.
Wow, guys. Wife and I love your Vids. Really sorry to hear about your bad experience. We're uvc members and have done a ton of secrets as well and havent had an experience such as this yet. I pray you just had a couple random bad experiences. We just actually booked here for our first ever PV experience in April (first trip post baby). I'll be sure to update with our review as well. Hopefully they've righted the ship after you guys put them in notice. Thanks for your time and efforts putting these together!
@@Rosefinity unfortunately that trip got cancelled due to covid and instead of rescheduling there we ended up going to Secrets Cap Cana. Which was absolutely the nicest resort we've been too!
@@jasonhiggins605 Glad you enjoyed cap cana. I'm probably gonna go to Secrets Royal Beach Punta cana with my VIP week so that I can get the full 7 nights. But I have cap cana on my radar, I heard It's gorgeous.
Thank you. Very timely. We are going to book the regular ocean view rather than doing preferred club. We had a similarly disappointing experience at the adults only Grand Fiesta Americana with lack of service and an alternating too hot or too cold room that had us either sweating or wearing our robes to bed. We enjoyed Secrets Huatulco but prefer PV to Huatulco for the plethora of things to do. Looking forward to viewing the video of your 2020 resort of choice. Enjoy!
So glad that I listened to your video. We were thinking about getting the preferred swim up. Do you know if they still have open bar in the room due to covid?
Thanks for sharing. I'm planning a wedding and I would hate for my guests or us to have that kind of experience. I'll most likely consider other resorts.
If you have never been or don't want to deal with the hassle, then, yes. But, if you have been before or are a DYI type person, then a website might be for you. Kari is an expert and will cover a lot of the details a traveler with less experience might forget.
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Thanks for the video!
LOVE the honesty !
We stayed in the suite room ... And it was beautiful. We have been about 3 times. They have always treated us respectfully and wonderfully. I am sad to hear that your experience was so bad...I have enjoyed this resort immensely, Everytime.
Too much complaining. Would have liked more hotel info. Just be happy. Life is good, right?
Thank you. Just helped me make a decision.
Wow, guys. Wife and I love your Vids. Really sorry to hear about your bad experience. We're uvc members and have done a ton of secrets as well and havent had an experience such as this yet. I pray you just had a couple random bad experiences. We just actually booked here for our first ever PV experience in April (first trip post baby). I'll be sure to update with our review as well. Hopefully they've righted the ship after you guys put them in notice. Thanks for your time and efforts putting these together!
Any updates? planning on going for birthday sometime next year
@@Rosefinity unfortunately that trip got cancelled due to covid and instead of rescheduling there we ended up going to Secrets Cap Cana. Which was absolutely the nicest resort we've been too!
@@jasonhiggins605 Glad you enjoyed cap cana. I'm probably gonna go to Secrets Royal Beach Punta cana with my VIP week so that I can get the full 7 nights. But I have cap cana on my radar, I heard It's gorgeous.
Thank you. Very timely. We are going to book the regular ocean view rather than doing preferred club. We had a similarly disappointing experience at the adults only Grand Fiesta Americana with lack of service and an alternating too hot or too cold room that had us either sweating or wearing our robes to bed. We enjoyed Secrets Huatulco but prefer PV to Huatulco for the plethora of things to do. Looking forward to viewing the video of your 2020 resort of choice. Enjoy!
So glad that I listened to your video. We were thinking about getting the preferred swim up. Do you know if they still have open bar in the room due to covid?
Wow awesome video. I'm so excited for my vacation
Your kidding right about a opener lol you can basically use anything to take the cap off im glade I wasn't Stranded in the desert with you two 🤣🤣🤣🤣
*you're
Thanks for sharing. I'm planning a wedding and I would hate for my guests or us to have that kind of experience. I'll most likely consider other resorts.
I would be happy to assist with your destination wedding as this is my specialty. Please contact me- Kari@stellartravel.com
You guys sound very white…
Are the pools heated during November?
Yes. But it doesn't really get very cold there.
Is it better to book with you guys then doing it through Expedia or other travel apps?
If you have never been or don't want to deal with the hassle, then, yes. But, if you have been before or are a DYI type person, then a website might be for you. Kari is an expert and will cover a lot of the details a traveler with less experience might forget.
"I don't want to complain" as you complain for 30 minutes on a video. I love am resorts! Maybe don't act so entitled just because you're "preferred"
How do we get in contact with your wife to book a trip through her?
kari@stellartravel.com. Email and she'll get back to you.
@@JimValley thanks
Did management reach out to you after this review?
No. They never have.
I need to clarify: management did not react to this video. We had conversations at check out.
What a couple of whiners!
First world problems
Y’all sound extremely miserable. A shame that there aren’t more reviews of the resort.