My sister works for Telstra. She works in the business side and told me that Telstra is going downhill big time. Call centers shifted overseas recently and they are handing out redundancies to Australian workers leaving customer service to inexperienced people who dont know what they are doing and are difficult to understand when they talk. She also has to do SJW training courses e.g unconscious bias training and the like. Telstra was the best not anymore. Overpriced service.
It was built by PMG and in the 70s was getting better until foreign investors came in to Telecom. When Telstra opened at $1.14 a share people bailed out.
The new model is to have fewer products and customer self service. I think Telstra is a good company and Andy Penn will deliver. They have an indicator Customer Experience I think was the name and they monitor it closely. They will make a bid for NBN at a discount price and after that will split the co into 2 - Infra Co and Mobiles and Telco Services.
It's funny this came up. I'm in the middle of town here and the Telstra coverage map says it's a super excellent service area.. I'm lucky to get 1 signal bar on my phone if stand at my living room window. If my phone is in the house I get nothing. I've missed very important phone calls, been cut off several times to government bodies like ASIC etc after being on hold for over an hour, of course they don't call back.. it just doesn't work.. I'm just north of Brisbane too.. It gets worse when you add the NBN to the list. I'm really sick and tired of having government steal money from me and waste it. Yes, is not a fair share anymore it's basic theft.. I wonder what Terry Young is doing? Don't hear much about him
Thats the same as me. I live in the Kimberley and everything you said happened to me too, same with ASIC and everything. Cant do anything else since theres no other towers.
They need to have both a universal service obligation for landline phones pay phones and mobile phones not just mobile phones they need to cover every aspect of it
Starlink program is available for a waiting list for signup. For satellite based broadband. Hoping it works, though it’s biggest problem will be the governments worldwide wanting to listen in on all data transmissions and therefore wanting to send it through central points.
C'mon Skylink!.....this will be the saviour for people in the outback to receive working internet service...making calls through the internet is fine....Telstra, Optus et al, with their expensive options, will feel the heat.
The latest 5G spectrum auction has just gone through, so we might find companies investing in new Towers using this spectrum. 5G is not very good for long distance regional conditions with valleys and trees in the way (the retired analogue network was best at that)
@@chrisyoung9194 Yes I listened, and they have no idea what they are talking about. 'If you can't get reception at home, you don't have to pay your bill'? What absolute nonsense. There are numerous issues that impact coverage that are completely out of control telcos. I could go on and on with why these 2 are completely clueless.
Should've kept 50% government ownership of Telstra.
@A M Well the privatised section could easily handle metro Australia and the government section can easily handle rural Australia.
Telstra charges like a wounded bull but there are areas in WA where you can't get phone reception. Great service NOT
My sister works for Telstra.
She works in the business side and told me that Telstra is going downhill big time. Call centers shifted overseas recently and they are handing out redundancies to Australian workers leaving customer service to inexperienced people who dont know what they are doing and are difficult to understand when they talk.
She also has to do SJW training courses e.g unconscious bias training and the like. Telstra was the best not anymore.
Overpriced service.
It’s not bad . It’s all you can get in my area . NBN is not available either is Optus . We only just got 4g last year 😆
It was built by PMG and in the 70s was getting better until foreign investors came in to Telecom. When Telstra opened at $1.14 a share people bailed out.
The new model is to have fewer products and customer self service. I think Telstra is a good company and Andy Penn will deliver. They have an indicator Customer Experience I think was the name and they monitor it closely.
They will make a bid for NBN at a discount price and after that will split the co into 2 - Infra Co and Mobiles and Telco Services.
One word that's going to put Telstra outta business out bush...."Starlink"......
Telstra is beyond a joke. Excessive fees, appalling customer service record and no accountability. Mega rich board and execs though.
Telstra are listening. The just DON'T CARE.
It's funny this came up. I'm in the middle of town here and the Telstra coverage map says it's a super excellent service area.. I'm lucky to get 1 signal bar on my phone if stand at my living room window. If my phone is in the house I get nothing.
I've missed very important phone calls, been cut off several times to government bodies like ASIC etc after being on hold for over an hour, of course they don't call back.. it just doesn't work..
I'm just north of Brisbane too.. It gets worse when you add the NBN to the list.
I'm really sick and tired of having government steal money from me and waste it. Yes, is not a fair share anymore it's basic theft..
I wonder what Terry Young is doing? Don't hear much about him
Thats the same as me. I live in the Kimberley and everything you said happened to me too, same with ASIC and everything. Cant do anything else since theres no other towers.
They need to have both a universal service obligation for landline phones pay phones and mobile phones not just mobile phones they need to cover every aspect of it
Starlink program is available for a waiting list for signup. For satellite based broadband.
Hoping it works, though it’s biggest problem will be the governments worldwide wanting to listen in on all data transmissions and therefore wanting to send it through central points.
@J yes and my point is that want to keep doing that which reduces the allowed technologies available for communication
Yep...Starlink will and is taking the non existent Telstra business away.
The coverage is not free and they are covering more and more country area. I understand the fed government is helping with funding.
☎️
Deception from top🤬🤬
Best thing i did was get rid of telstra
C'mon Skylink!.....this will be the saviour for people in the outback to receive working internet service...making calls through the internet is fine....Telstra, Optus et al, with their expensive options, will feel the heat.
Plug your landline in son.
Telstra needs to go asap. I know it's not just me who thinks so
Call the Telstra call centre... they hang up.
Telstra horrid signal absolutely. 👎🤦🏼♀️🤷🏼♀️ blah
My understanding is Telstra is paid for landline service obligation.
Mobile phone coverage comes under black spots?
The latest 5G spectrum auction has just gone through, so we might find companies investing in new Towers using this spectrum. 5G is not very good for long distance regional conditions with valleys and trees in the way (the retired analogue network was best at that)
I like Alan, but this is an incredibly ignorant interview. Alan and the other bloke have absolutely no idea what they are talking about.
Did you listen....they were talking of Telstra and the issues of poor or non existing mobile reception.....
@@chrisyoung9194 Yes I listened, and they have no idea what they are talking about. 'If you can't get reception at home, you don't have to pay your bill'? What absolute nonsense. There are numerous issues that impact coverage that are completely out of control telcos. I could go on and on with why these 2 are completely clueless.
Is this not false advertising?!
Edit: unsubscribing this is too much nonsense
Stop your whinging use a payphone