You guys need better customer service and a direct number to speak to tech support. The emails that take a day or 2 just don't cut it. Talking about getting with the 21st century.
Thank you for reaching out. We just pulled the numbers for the last 30 days and the average first response time on tickets (24/5) is 36 minutes. That's far faster than most support teams out there. Phone support is available as an add-on for enterprise accounts if that's something you're interested in. That said, we're always looking to improve and we are happy to look into your ticket and understand it better understand what happened if you provide us with the ticket number.
You guys need better customer service and a direct number to speak to tech support. The emails that take a day or 2 just don't cut it. Talking about getting with the 21st century.
Thank you for reaching out. We just pulled the numbers for the last 30 days and the average first response time on tickets (24/5) is 36 minutes. That's far faster than most support teams out there. Phone support is available as an add-on for enterprise accounts if that's something you're interested in.
That said, we're always looking to improve and we are happy to look into your ticket and understand it better understand what happened if you provide us with the ticket number.