OCX Cognition - The CX Dream
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- Опубликовано: 19 авг 2024
- Since the creation of NPS, thousands of companies have embraced the idea of measuring the customer experience as a means of competitive differentiation. For many of these companies, the initial results were very promising. But in an era of data-driven decision making, the limitations of surveys become all too apparent. OCX Cognition has solved the problem of inadequate CX data and is delivering on the CX dream.