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OCX Cognition
Добавлен 15 ноя 2021
OCX Cognition predicts customer futures. Our breakthrough SaaS solution, Spectrum AI, lets enterprises transform what’s possible in customer experience. Reduce your customer risk, break down silos, and drive speedy action - when you can see what’s coming, you can change the outcome. Building on more that 15 years of CX-focused expertise, we’ve harnessed today’s advances in AI, elastic computing, and data science to deliver on the promise of customer-driven financial results. Learn more at ocxcognition.com
Customer Lifetime Value and the Future of CX with Don Peppers
In this episode, Richard Owen sits down with Don Peppers, a global authority on marketing and business competition, to delve into the intricacies of customer behavior, customer-centric companies, and the evolving landscape of customer experience (CX). Don, renowned in the world of CRM for co-authoring the landmark book "The One to One Future," shares his invaluable insights on the challenges and opportunities facing CX professionals today. Here are some of the main points they discussed:
(1) The challenge of communicating the importance of customer behavior to business leaders lies in the measurement of future customer value and the shift from short-term thinking to long-term value creatio...
(1) The challenge of communicating the importance of customer behavior to business leaders lies in the measurement of future customer value and the shift from short-term thinking to long-term value creatio...
Просмотров: 12
Видео
From NLP to LLMs: Insights in language understanding from Industry Leaders
Просмотров 5214 дней назад
This new edition of the CX Iconoclast podcast is a timely panel discussion on the evolution of language understanding. Richard Owen hosts three panelists: Brian Curry, Co-founder and Head of Engineering Customers at OCX Cognition; Maurice FitzGerald, Head of Content at OCX Cognition; and special guest Alyona Medelyan, CEO and co-founder of Thematic. Alyona, originally from Ukraine, holds a PhD ...
Stanford's Erik Brynjolfsson on the impact of accelerating advances in AI right now
Просмотров 64Месяц назад
In this episode hosted by Richard Owen, Stanford professor Erik Brynjolfsson, an economist and a contributing author to the recent HAI report on the current state of AI on the planet, discusses the impact of AI on productivity. He highlights the rapid technological advances in AI and the significant productivity gains observed in various sectors. Erik emphasizes the importance of focusing on pr...
Simon Paris - A Visionary Approach to the Future of Banking
Просмотров 100Месяц назад
Join Richard Owen as he delves into a dynamic discussion with Simon Paris, the visionary CEO of Finastra, a leading force in global enterprise software solutions tailored for the financial sector. Here’s a summary of their engaging conversation: Empowering Banking Evolution Finastra, a powerhouse in enterprise software, caters primarily to banks and related entities worldwide. With a robust sui...
Kevin O'Meara of Shaw Industries on the urgent need to transform manufacturing and supply chains
Просмотров 532 месяца назад
In this episode of the CX Iconoclast, Richard Owen hosts Kevin O’Meara, a supply chain expert and head of business transformation at Shaw Industries. After discussing Kevin’s transition from military to commercial life, the conversation moves to supply chain logistics, where Kevin underscores its evolution from a cost-cutting focus to a competitive weapon for companies. He attributes this shift...
Chris Gopal on Breakthrough Supply Chains in complicated times
Просмотров 212 месяца назад
In this episode of the CX Iconoclast Podcast, host Richard Owen welcomes guest Chris Gopal, a renowned global supply chain expert. Chris shares his insights on the challenges faced by companies in managing their supply chains and how AI and analytics can enhance predictability and mitigate risk. Chris Gopal’s extensive experience in supply chain management includes leading the corporate transfo...
Joe Wheeler Customer Experience in the Digital Age
Просмотров 243 месяца назад
In this podcast, Joe Wheeler, Richard Owen, and Maurice FitzGerald discuss the evolution of customer experience. Wheeler, author of ‘The Digital-First Customer Experience’, highlights how AI and machine learning drive growth and scalability in companies like Spotify and Lemonade. The trio explores the economic implications of AI in businesses, balancing cost reduction and job creation, and the ...
Is Customer Success dead?
Просмотров 463 месяца назад
Is customer success indeed dead? That’s just one of the questions answered during this discussion. (Spoiler alert: it may well be dying at your company.) Join host Richard Owen and Chris Adlard, co-author of ‘The Customer Catalyst’, as they delve into the essence of customer transformation. Chris introduces us to the ‘C-change diagnostic’, a tool that companies can use to evaluate their CX prog...
Sean Albertson - Four metaphorical rocks affecting customer flow
Просмотров 314 месяца назад
In this podcast featuring Sean Albertson, a call center expert and author of '4ROCKS', host Richard Owen explores the dynamics of customer experience and business challenges. Sean's four metaphorical rocks-Sedimentary, Metamorphic, Igneous, and Meteoric-symbolize layers of complexity, organizational changes, unexpected events, and external factors affecting customer struggles. The discussion un...
Deep Thought from HBS Deep Thinker Das Narayandas
Просмотров 1364 месяца назад
Das Narayandas is the Edsel Bryant Ford Professor of Business Administration at the Harvard Business School. In this engaging podcast hosted by Richard Owen, Das reflects on their early connection and dives into decades of B2B client relationship expertise. Das shares insights from his groundbreaking marketing dissertation, emphasizing the nuances of long-term supplier-customer dynamics. The co...
Clear thinking from Joe Pinto, Chief Customer Experience Officer at Pure Storage
Просмотров 1185 месяцев назад
In this insightful podcast with host Richard Owen, Joe Pinto reflects on his years at Cisco and the transition to his role as Chief Customer Experience Officer at Pure Storage. Moving from Cisco to Pure, Joe notes the significant size difference and praises Pure's CEO for championing Customer Success. Managing the challenge of maintaining high NPS during rapid growth, Joe highlights Pure's achi...
The best CX Iconoclast advice from another four sales and marketing leaders in 2023
Просмотров 145 месяцев назад
CX Iconoclasts are people who break with tradition by bringing new ideas and new ways of doing things to our attention. These short extracts from the full discussions cover some great sales and marketing views on the future of customer experience strategies and tactics in the digital age. Richard Owen’s four guests in this short video are: - Bill Binch - Former sales & marketing leader at Marke...
The best CX Iconoclast advice from three marketing thought leaders in 2023
Просмотров 195 месяцев назад
CX Iconoclasts are people who break with tradition by bringing new ideas and new ways of doing things to our attention. These three short extracts from the full discussions set out some fascinating marketing-centric views on the future of customer experience strategies and tactics. Three great guests Richard Owen’s three guests in this video are the famous marketing cartoonist Tom Fishburne, ma...
Unveiling the Conga Way with Chris Bishop, Chief Customer Officer
Просмотров 345 месяцев назад
CX Iconoclasts are people who break with tradition by bringing new ideas and new ways of doing things to our attention. Join us in this captivating episode as we delve into the remarkable journey of Chris Bishop, Chief Customer Officer at Conga, a trailblazer in revenue lifecycle management software. From Advocacy to Data Science Mastery: Conga's Evolution Chris unfolds his five-year odyssey at...
Best CX Iconoclast advice from seven top thought leaders in 2023
Просмотров 156 месяцев назад
CX Iconoclasts are people who break with tradition by bringing new ideas and new ways of doing things to our attention. Where better to find such thinking than from major thought leaders and academics, who do not have to live with the restrictions imposed by quarterly business targets and results. These short extracts from the full discussions set out some fascinating views on the future of cus...
Best CX Iconoclast advice from four business leaders in 2023
Просмотров 136 месяцев назад
Best CX Iconoclast advice from four business leaders in 2023
Joe Wheeler - Digital First, People Second?
Просмотров 328 месяцев назад
Joe Wheeler - Digital First, People Second?
Ralph Oliva & Liam Fahey - How B2B Marketing Gets Intensely Personal
Просмотров 4110 месяцев назад
Ralph Oliva & Liam Fahey - How B2B Marketing Gets Intensely Personal
Tom Fishburne - Humor as Tool for Reflection and Change in Business
Просмотров 23Год назад
Tom Fishburne - Humor as Tool for Reflection and Change in Business
Mark Templeton - “CX Washing,” Culture, and the Holy Grail of Customer Experience
Просмотров 39Год назад
Mark Templeton - “CX Washing,” Culture, and the Holy Grail of Customer Experience
Steve Byrne - Linking Innovation to Purpose and Strategy
Просмотров 15Год назад
Steve Byrne - Linking Innovation to Purpose and Strategy
Predict customer behavior with Customer AI from OCX Cognition
Просмотров 96Год назад
Predict customer behavior with Customer AI from OCX Cognition
Peter Fader and Daniel McCarthy - Customer Value, Disclosable Metrics, and Data to Guide Change
Просмотров 80Год назад
Peter Fader and Daniel McCarthy - Customer Value, Disclosable Metrics, and Data to Guide Change
Bill Binch - Sales Success, Data Driven Insights, and Ideal Customers
Просмотров 19Год назад
Bill Binch - Sales Success, Data Driven Insights, and Ideal Customers
David Tudehope - Customers as the Best Guide for Innovation and Change
Просмотров 17Год назад
David Tudehope - Customers as the Best Guide for Innovation and Change
Paul Marsden - Technology, Customers, and Core Human Needs
Просмотров 18Год назад
Paul Marsden - Technology, Customers, and Core Human Needs
Richard Watts - CX as a Common Language for Boards, Leaders, and Employees
Просмотров 12Год назад
Richard Watts - CX as a Common Language for Boards, Leaders, and Employees
Martin White - Navigating the Push and Pull of B2B CX, an episode of The CX Iconoclast podcast
Просмотров 22Год назад
Martin White - Navigating the Push and Pull of B2B CX, an episode of The CX Iconoclast podcast
Angela Vargo - Transparency and Information in CX, an episode of the CX Iconoclast podcast
Просмотров 42Год назад
Angela Vargo - Transparency and Information in CX, an episode of the CX Iconoclast podcast
Such a great conversation from Richard and Eric - packed with timely expert insight and perspective. Being one of those AI startups focused on changing the way CX research is done, I felt like I was gifted with a little bit of validation and a lot of inspiration from two incredible thought leaders well down the path. Thank you OCX Cognition for sharing this :)
"Promo SM"
The video is awesome
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【ｐｒｏｍｏｓｍ】 🤣