Please consider doing a video of patients not fully reading their texts and just assuming every text means something is ready, when it clearly says would you like us to fill blank, yes or no. Pa texts, not covered, etc.
Best when they show you the text, and you can clearly see the major words are capitalized "Would you like a REFILL of *3 first letters of the med*? Text 'yes' if you do."
Omg i hate when they get a text saying an RX was delayed for insurance reasons and it just needs to be rebilled, refill too soon, or has a DUR on it and the person on the phone is freaking out screaming they have coverage 😂💀
I did this as a pharmacist for over 20 years years. Watching it gives me PTSD. I finally left for a hospital job and my life changed SO MUCH!. My heart goes out to all of you...I feel your pain.
I love when patients call the dr line. I tell them “You’ve called the doctor’s line. We have to keep this line free. Hold on while I transfer you to the patient line.” I just put it on hold for a minute or two then pick back up hahaha
I see them call in on the doctor line, and if i know its a patient cause i know the name i just dont pick up. Then I see how patient they really are. Some of these old people wait on hold for 30+ minutes
You just got a new subscriber- I laughed so hard when I found these videos. Retail pharmacy is no joke, but when you get a REALLY nice patient it really makes my day. That being said, the rude ones always take away 5 years off my life.
Fact.. was forced to spend over 30min addressing a COB issue with insurance to go from $1.20 to a zero copay. Reduced my time to be able to help many other customers. 😑
Pt: You guys are so lazy! Why cant you have my prescription done in 5 minutes?! Me: We have other patients who also need their medicine done right away. With this time you have wasted after I gave you your in-store wait time, that'll be a dollar upcharge. Pt: Upcharge?! Is it really that hard to understand you put the little white pills into the little orange bottle? Is that too much to ask? Me: That'll be another 5$ upcharge for being rude, you wanna go for 10? Her: You can't do that! Do you know who I am?! Me: I hear 10, do i hear 20?! Pt: 😨😰
“Is it Ray Charles?” “No! My names not Ray Charles!” “Oh, sorry, I just thought you couldn’t see since I was standing here and you still rang the bell” LMAO MY LIFE
Thank God the only discount cards my pharmacy allows is our own discount card, and manufacturer coupons. Also, no drive-thru is the biggest God send I have ever experienced.
No. It’s not too late to go back to vet school. My husband’s vet school class had an MD and a 50 year old garbage truck mechanic in the class the beginning of freshman year. (Yes, the mechanic graduated)
If it's still chirping, the alarm may have reached it's 'end of life'. My old one started doing that and would start up chirping again at annoying times of the day even after I gave it new batteries.
You giving it back to the same technician that answered the phone the first time is such a satisfying, "back again I see" moment for the technician. I love when the pharmacists do that. It tells the patient, yes, the technicians are, in fact, able to help you. You dont need a pharmacist for everything and I'm very busy, so stop giving them a hard time.
You def work for Walgreens. I saw that message que from your last video earlier today.. but I’ve never seen more than 80 to fill. Lol. Not sure how you manipulated that screen! You must be in OC, SD or LA..
depends on the store. One store in Berwyn IL regularly does 1300 scripts a day, so their to fill queue is constantly at 100+. My last store was normally around 70+ to fill at 11am, as that's when all the doctors electronically submit their scripts to that store for some reason.
They really have no clue how much we do!!!! I’ve never understood why They can’t call their doctor themselves for refills!!!!!! I’m sure they have more time than we do!!!!! Also….. I can’t stand when people call from the drive through and tell us to fill their scripts!!!!! Grrrrrrr!
A customer complained bc she told me to fill all her meds and I said ok and I filled them all than she come back I don’t need this and this and don’t need this. I already have a whole bottle of those at home I didn’t touch yet. Wait what you still have a whole bottle of 90 pills you are suppose to be taking ? And she told me I was stupid and need to be trained again. I said hold up so I need to be trained again bc you told me to fill everything which you told me to do and now I need training. I told her to get her life together and go home and rethink what she said. NEXT in line! The look on her face omg was priceless!😂
It's so hard not to say something smartass back to them when they ask something stupid. I've literally just stared at someone before not knowing how to even respond to w/e they said lol
Sometimes I get so tired of prompting people when they come up to the pharmacy..."I need my prescription!" "OK" Stare at me blankly for 30 seconds before I finally give in and ask for their name.. "MARY"! FML
Bruh the lady called to ask a question for the pharmacist and she said well she’s more knowledgeable and I said ok sure. (I’m thinking it’s a big question) She gets on the phone with the pharmacist she ask if her medicine is ready and I’m like what ? I could of gotten that. Never mind smh she wanted to speak with a pharmacist so oh well lol 😂
Please consider doing a video of patients not fully reading their texts and just assuming every text means something is ready, when it clearly says would you like us to fill blank, yes or no. Pa texts, not covered, etc.
Yes, yes, yes,
Best when they show you the text, and you can clearly see the major words are capitalized "Would you like a REFILL of *3 first letters of the med*? Text 'yes' if you do."
Vinegar Ra right!!!!!
Yess I definitely agree 🤣🤣
Omg i hate when they get a text saying an RX was delayed for insurance reasons and it just needs to be rebilled, refill too soon, or has a DUR on it and the person on the phone is freaking out screaming they have coverage 😂💀
Prednisone tapers are the worst! Lol!
I love this concept. That would be dangerously satisfying and I'm here for it. They think we control their copays already, why not? 😂
"These people know where you live." I hollered!
I did this as a pharmacist for over 20 years years. Watching it gives me PTSD. I finally left for a hospital job and my life changed SO MUCH!. My heart goes out to all of you...I feel your pain.
I absolutely love your pharmacy video’s!!! Keeps me goin knowin i am not the only one🤣🤣🤣
I love when patients call the dr line. I tell them “You’ve called the doctor’s line. We have to keep this line free. Hold on while I transfer you to the patient line.” I just put it on hold for a minute or two then pick back up hahaha
Omg me too!!!!!! I never back either. But in my case i actually did forget about them got so many other things going on
I see them call in on the doctor line, and if i know its a patient cause i know the name i just dont pick up. Then I see how patient they really are. Some of these old people wait on hold for 30+ minutes
You just got a new subscriber- I laughed so hard when I found these videos. Retail pharmacy is no joke, but when you get a REALLY nice patient it really makes my day. That being said, the rude ones always take away 5 years off my life.
Fact.. was forced to spend over 30min addressing a COB issue with insurance to go from $1.20 to a zero copay. Reduced my time to be able to help many other customers. 😑
When they hit the bell immediately, it drives me nuts.
And keep ringing it like there finger fell asleep on the bell
Pt: You guys are so lazy! Why cant you have my prescription done in 5 minutes?!
Me: We have other patients who also need their medicine done right away. With this time you have wasted after I gave you your in-store wait time, that'll be a dollar upcharge.
Pt: Upcharge?! Is it really that hard to understand you put the little white pills into the little orange bottle? Is that too much to ask?
Me: That'll be another 5$ upcharge for being rude, you wanna go for 10?
Her: You can't do that! Do you know who I am?!
Me: I hear 10, do i hear 20?!
Pt: 😨😰
I just celebrated (is that the right word?) my 21st year in pharmacy and this video spoke to my soul. You hit the nail on the head.
Been saying this for years lol 20% restocking fee lol.
Now you know I'm going to be at work tomorrow mentally adding TONS of fees for ANYTHING I can think of!!! Thank you!!! 🤣
“Is it Ray Charles?”
“No! My names not Ray Charles!”
“Oh, sorry, I just thought you couldn’t see since I was standing here and you still rang the bell”
LMAO MY LIFE
Thank God the only discount cards my pharmacy allows is our own discount card, and manufacturer coupons. Also, no drive-thru is the biggest God send I have ever experienced.
I hope you can open your pharmacy. We need people like you.
LOL subtracting reward points .....if only hahah. Keep up the funny videos!
LOL!!! Love your videos! After years of being a pharmacist , I can sure relate to your videos.
This is so funny. I’m a former Walgreens employee also. I was head cashier. These are all.so true if you worked retail anywhere.
I worked at a CVS which had braille on the button at the drive thru. Scary!
yo put a new battery in ya smoke detector bruh lol
I would most def. charge for running discount cards... I've run up to 8 for one person, I swear the supply never ended
What about patients calling the pharmacy saying we forgot on of their medications before opening the bag
It's like it reads my life #retailpharmlife
No. It’s not too late to go back to vet school. My husband’s vet school class had an MD and a 50 year old garbage truck mechanic in the class the beginning of freshman year. (Yes, the mechanic graduated)
You know if we actually did this the wag would punk us and then say we still dont have budget for hours
Yes they would.
Being a dh I love this
Better yet, they cut another tech for doing a good job.
Facts
Bravo!! Can this come to fruition. I'll be charging and taking points away ALL day!
ALL DAY!!!!!
This is still one of my favorite videos!!!
“I know he didn’t ring the buzzer when he see’s me standing right here?!” -- I make this comment to myself soooo many times in one day 😂😂
So glad it's architecturally impossible for my pharmacy to ever get a drive through. Change that smoke alarm battery.
Charge restocking and convenience fee sounds good ONLY IF my techs & I get to pocket it. It only benefits corporate!
I’m so glad I finally got out of retail!
“...my checklists have checklists!" The joy of corporate retail pharmacy
Im cracking up rn and i haven’t even finished the video!!!!!
Great video. If only. Btw is there a smoke alarm low battery warning chirping in the background?
yeah i replaced it a week ago with walgreens batteries and it started chirping again... got buy brand LOL
Not even Walgreens uses their batteries cause they are garbage
If it's still chirping, the alarm may have reached it's 'end of life'. My old one started doing that and would start up chirping again at annoying times of the day even after I gave it new batteries.
My wife and I are both pharmacists. We just died laughing watching this ahah. Too funny.
you are right on 6 yrs being technician now i passed national certification that should add a raise
Refill one killed me😂 I give it back to assistants. I know people will say I am not a good person..
You giving it back to the same technician that answered the phone the first time is such a satisfying, "back again I see" moment for the technician. I love when the pharmacists do that. It tells the patient, yes, the technicians are, in fact, able to help you. You dont need a pharmacist for everything and I'm very busy, so stop giving them a hard time.
I put them back on hold for 5-10 minutes then pick up, that's if they haven't hung up
@@Shortytash 😂
Not even joking we should be charging for these things! Every other business does.
These are the best videos 😂😂
Add my points ?😂😂 YUP DEFINITELY WALGREENS !!!!!!😂😂😂😂😂😂😂
You def work for Walgreens. I saw that message que from your last video earlier today.. but I’ve never seen more than 80 to fill. Lol. Not sure how you manipulated that screen! You must be in OC, SD or LA..
depends on the store. One store in Berwyn IL regularly does 1300 scripts a day, so their to fill queue is constantly at 100+. My last store was normally around 70+ to fill at 11am, as that's when all the doctors electronically submit their scripts to that store for some reason.
They really have no clue how much we do!!!! I’ve never understood why They can’t call their doctor themselves for refills!!!!!! I’m sure they have more time than we do!!!!! Also….. I can’t stand when people call from the drive through and tell us to fill their scripts!!!!! Grrrrrrr!
"Is it Ray Charles?"
OMG, I hate this.
I feel him so much. I'm dying over here
Shout out to @rxcomedy for being the realest technician out there hahahah glad to know I'm not alone in how I'm treated on a daily basis 😂😂😂💀💀💀
@Mackenzie McGraw yeah I realized that after watching more of his videos 😂😂😂
@Mackenzie McGraw omg I know right! The way he says certain things makes me wonder if I work for same company he does
A customer complained bc she told me to fill all her meds and I said ok and I filled them all than she come back I don’t need this and this and don’t need this. I already have a whole bottle of those at home I didn’t touch yet. Wait what you still have a whole bottle of 90 pills you are suppose to be taking ? And she told me I was stupid and need to be trained again. I said hold up so I need to be trained again bc you told me to fill everything which you told me to do and now I need training. I told her to get her life together and go home and rethink what she said. NEXT in line! The look on her face omg was priceless!😂
They really need to do this
Realest channel on youtube
That internal thought about going to vet school. Lol that’s what I thought everyday
If everything that pharmacy workers do was charged for they would all be millionaires.
Magnificent 🤧🤧🤧🤧
I so wanna say all that!
dam we can subtract points?
I love it!!!
I be wanting to tell the customers that I'm not rude I am just sassy... 🤣🤣🤣👏👏👏 the customers be asking some really dumb questions
It's so hard not to say something smartass back to them when they ask something stupid. I've literally just stared at someone before not knowing how to even respond to w/e they said lol
@@livhilton5909 it's the worst isn't it? Like I had a customer tell me how to spell the generic of xanax😑
We would make so much money...
Just yes.
Lawyers and Physicians charge for everything so why can't pharmacists?
Sometimes I get so tired of prompting people when they come up to the pharmacy..."I need my prescription!"
"OK"
Stare at me blankly for 30 seconds before I finally give in and ask for their name..
"MARY"!
FML
Tried watching this, but they had a smoke detector with a low battery in the background and now my dog is losing her mind!!!!
Every day we talk about how spoiled our customers are smh 😂🙄
LOL "Ray Charles"
🤣🤣🤣🤣
I died 😂 😂 😂
Bruh the lady called to ask a question for the pharmacist and she said well she’s more knowledgeable and I said ok sure. (I’m thinking it’s a big question) She gets on the phone with the pharmacist she ask if her medicine is ready and I’m like what ? I could of gotten that. Never mind smh she wanted to speak with a pharmacist so oh well lol 😂
Omg if only! 🤣🤣🤣
Change you're battery in your smoke detector lol
If only 😆👍
Hahah bro spot on
Lmfaoooooooo
I’m the tech in real life
Lol
Bahahaha!! Oh, if only!!
Lmaoooooooo