Getting Started with Service Organizations for CSM

In a rapidly digitizing world, customers expect the same level of service whether they interact at company owned or 3rd party locations, such as bank branches, retail stores, field offices, dealerships, or hospitals. Service Organization Management provides the unified framework, security, and guidance to serve customers at internal and external locations and improve customer satisfaction while lowering cost to serve.
Join Customer Service Management (CSM) product managers, Krupa Singampalli and Sharath Lagisetty, in this interactive webinar to learn more about:
· The role of Service Organizations in the customer service value chain
· Solution overview and key capabilities available today
· Live demo
· Q&A