Several years back I seen a group of 3-4 young guys come off a ride. One jumped out of the wheel chair, another jumped in, and they sped off laughing to the next ride. Unfortunately, these are the individuals ruining it for those who really need it.
Correct! I’m going to Disney for the last 25 years and the amount of wheelchair abuse is unbelievable. 25 years ago if you were in a wheelchair, you could cut to the front of the line. once that was discovered the abuse started.
I visited Disneyland last year with a buddy who needs a wheelchair most of the time. Between physical therapy and her condition, she’s able to walk and move around. In fact, she hates being in her wheelchair all the time, and when we were waiting in line would offer it to one of us so she could stretch her legs. That said it was eye-opening traveling the park with her and seeing how many people were using rented wheelchairs and scooters. I feel bad thinking it but I’m like, I’m willing to bet money there’re so many people in the park right now pretending to be disabled, just to skip lines. Which, unfortunately makes it all the more crowded and difficult for disabled folk and their caretakers to get around.
If they can prove those people abused the system they should get lifetime bans. Simple as that. This would go a long way to prevent abuse and they could go back to a system similar to before.
As someone who has used the DAS for my Handicapped Granddaughter who has Cereabal Palsy and is confined to a wheelchair I have witnessed the abuse of the DAS by guests who don't have any disabilities that has hurt those who do have a disability. I also believe Disney's change to DAS was over their GREED for more money with ALL their failures and losses and not just abuse. Its not about abuse, its about nickel and dimming their park guests.
Just tell them she has autism I guess… this is so ridiculous. I can’t stand fir long periods or I can faint and hit my head, so I guess I have to say I have autism? Isn’t this against ADA?
Sadly, way too many people abused this system and now it's hurting many people who actually need it. It sucks, but sadly this was always a lose/lose situation.
Everyone complaining about the new policy doesn’t come up with good solutions. They are just saying that things should go back the way they used to be. Disney came up with what they believe to be a reasonable solution. I read a significant number of DAS users were using the Genie plus line. It was simply unsustainable.
This is what happens when awful individuals ruin things for everyone. I've heard stories of people selling themselves so others could skip the lines, and it deeply saddened me.
I knew an individual who had a mild knee injury from sports. They worked 40+ hours a week standing, but when we went to Disneyland they put on a knee brace and manipulated the system. It was truly terrible. I am sad to see this has taken a toll on those who truly need it.
? There are so many different disabilities, my husband was a diabetic with neuropathy in his feet, a lot of pain. We went to Disneyland in 2019, I rented an electric cart for him, he walks with a cane. We had a great time, we were seniors - we stood in the disability lines - it made a Hugh difference for us. It's hard to think Disney is being so cruel now. He died in 2020!
I'm glad he got to go and have good time. I want to go but I have osteoarthritis and also have diabetic neuropathy so I guess I wont get to go. I'm sorry for your loss but I'm glad you have good memories of your trip in 2019.
The new system is not fair. Totally disabled Veterans with PTSD no longer qualify under the new system. Now they are told to pay for Lightning Lane. Disney has a peculiar way to thank disabled Veterans for their service. This was never an issue when Fast Pass was free.
THIS PART RIGHT HERE !!! It use to be that our “benefit” was to get a three day pass for the price of one & now it’s open to all of “locals”. NOW THIS ! Veterans ALWYAS get the short end of the stick no matter how much we’ve sacrificed for our country. DO BETTER DISNEY !!! It’s not all about money
@@angieSDlina They don't get the short end. There are more people with PTSD that aren't veterans than are, and they don't get the disability help either. Disabled veterans aren't any more special than other disabled people.
Samee! Even tho i have autism that doesnt affect me in crowds as much as my unpredictable digestive issue. There need to be something that helps us all not just us 😭
DAS did not let one butt in line. We always had to wait the same amount of time the regular queue did. Just not on the physical line. There will always be those that abuse things, but they are in the minority vs the majority.
Don't you guys have disability cards or something in the US ? A lot of people have invisible disabilities so just because they are not in a wheelchair or still walk normally doesn't mean they aren't disabled.
Halloween Horror Nights 2022 I saw people do that a lot! Rent wheel chairs then have no wait time. They can't do that to disabled people...aren't they under a protected class? Disney is over priced twice! They can afford to turn away people. What jerks!
@@111JenAthey should have required them to give the ride tenant (or better yet create a new job, someone who verifies disability) their disabled placard number. But who are we kidding, Disney would never do that, all they care about now is money, and much more now since they're making much less of it. But this bs they pulled is sure angering those of us who are disabled. If your disability is covered under the ADA, you qualify. PERIOD. YOU ARE DISABLED. But nah, Disney don't think like that. They just think money, wokeness, reboots.
Most people with disabilities have parking placards verified by the dmv. Simply request the placard registration and matching ID. It would keep people from abusing the system. Instead, the parks promote the lightning lane pass (that used to be free). The price of admission is already expensive. So families are opting to visit different amusement parks
@@Perpetual_Kid yeah that will work cost effectively won’t it - paying someone at every attraction to check for parking placards. Even if it was once and given a temporary lanyard, you don’t think people won’t abuse that or feel awkward wearing it to shout to everyone at the park you have a disability…
@@d-padqueen1103 after verifying that there is indeed a disability (with the placards approved by the dmv), front desk could add a distictive symbol or permission to their park cards (so they can scan it at the attractions). They should be allowed to have 1 person with them and add a special symbol or permission to those as well. I believe this would solve it.
Not true many many invisible disabilities don’t qualify for a parking placards. Many states you can only get them for difficulty walking. Autism, downs, IBS, PTSD, diabetes, claustrophobia, and many other disabilities you won’t qualify for handicapped parking. Disabled doesn’t always mean wheelchair user.
I wish Disney will change the policy I have cerebral palsy I went through the interview and they humiliated me and denied me it is so upsetting I can not wait in the lines very long when I do I have to use a cane or lean against my spouse because the cane sometimes does not even work I cry because of the pain I wish Disney will change the policies I mean I understand about people misusing the system but, it hurts all of us who have physical disabilities and other disabilities and I also understand for Autism my nephew has it and it is tough.
What year was this?? My sisters boyfriend has CP and he had his paperwork with him and we got the time sheet for the disability lane no problem. And same with my mom who can’t stand for more than 5 mins without back and leg pain as she has 7 dislocated discs in her back. Her pain only exists due to being on her feet. And she had a mobility scooter and her doctors paperwork and she got approved too. This was in 2019 though. Is this interview thing new? I see a lot of people saying they were taking peoples word for their issues (which causes a lot of people to abuse it) but when we went we had to show this paperwork.
I have albinism and I can’t stay in the sun for long periods of time. This is due to no pigment. It’s very wrong that Disney isn’t sensitive to others who have different types of conditions that can’t wait either in the hot sun or can’t tolerate long wait times.
@@chilogutierrez695Everyday I apply sunscreen. Sunscreen isn’t my only issue. I have a condition called photophobia. I’m very sensitive to light due to being born without pigment. I have a great idea. Before you an insensitive comment look up albinism and get a small education on what people go through. If only sunscreen would be the only answer. And what really annoys me about what you commented is that you think I would have no idea how to protect my skin after living with my condition all my life!!! Think before you offend.
@@chilogutierrez695 your comment shows exactly why Disney's policy sucks! You obviously have zero understanding of how Albinism effects people so you are not in the position to judge an individual's ability to wait in line - in the same way Disney are not specialists in what disability is worthy of a pass and which are not. Oh, and by the way, that comment... seriously? Ugh!
I get solar urticaria and get dizzy when standing in one place too long. I’ve almost fainted in grocery checkouts. I’ve had this condition since childhood. I used to nearly faint when out with my friends sometimes. I don’t go to places like Disney because of this. It’s unfortunate, but I simply cannot stand in long lines. I would definitely pass out. It used to be you could go to places like this on weekdays or the off season and have way shorter lines, but now people are there every single second the park is open, so people like us no longer have a chance to go.
@@tarabooartarmy3654 I don’t live in Los Angeles anymore so Disneyland is not a place I could go but even if I could I wouldn’t. I used to think of them as accommodating for all but they’ve changed. Heaven knows they make a lot of money but are narrow minded,
The reason the system was changed was because too many people were abusing the system. I also find it very strange that the individuals raising the concern say that, their children are adversely affected by large crowds, noises, and waiting in long lines. Well, I hate to break it to you, but that is all Disney is! Large crowds, noises, and waiting in long lines. Why would anyone want to deliberately place either themselves or their children in a situation or place that has to potential to negatively affect them?
I agree with you. I know it may sound cold hearted but if you have a child that has problems with large crowds and noise then going to Disney is not a good idea.
by abusing the system I'm going to take a guess and say that people say that they have a disability when in reality they're not showing any proof of it and the Disneyland people are just taking the people saying that at face value
@@VVV953In the first place Disney did not require proof of disability paperwork such as from a letter from a doctor. They were just taking people at their word. That’s what happened people lying that they had a disability when they didn’t.
So my nephew is little to non verbal autistic. He doesn’t understand the concept of lines, after 5 mins he starts to make loud disruptive noises. It’s not something you can just correct. Being in a jammed packed line there are kids screaming and crying which is a lot of overstimulation to their brains. Like with him, he waves his hands around while making loud noises which could freight someone or he could accidentally hit someone. The ride itself isn’t the issue and walking around the park typically you’re not on top on each other especially if you don’t go on a weekend or special day / event. You think he shouldn’t be allowed to ride rides and do something he loves because of his disability? He says ride. He will direct you to the rides he wants to go on. It’s not negatively affecting them the way you might think.
Universal Studios Hollywood has something like this. They use the organization IBCCES which requires documentation and is a service provided to many amusement parks for people with disabilities.
Nope…it’s just like the made up bs of having a dog for depression and people printing up some fake documents from the internet from a fake azzzzz doctor for your need of a dog for my fake anxiety
I have a spinal injury and physically can't stand in a queue (won't go into my bladder issues or other things) unfortunately our trip from the UK to Orlando won't happen now as the trip was already costing a fortune can't then start paying for lightning/fast passes. I'm sure Disney won't miss a few disabled visitors but shame on them. Disabilities come in all shapes and sizes and everyone is different.
As a person who must use a scooter to navigate disney I am not understanding why if you are using a transportation device can you not sit In a line? Do I hate that I have to wait in line , yes. Will it stop the abusers who took my accommodation away,absolutely.
I hope in time Disney will work something out that will allow for all those with disabilities to get the access they need to enjoy the parks, but I myself as a passholder have seen far too many people abusing the system, including unsavory foreign travel agencies selling packages that advertised no wait times, while they simply paid a disabled person to be the escort for everyone else for the day, that's how badly the system was being abused. Sadly I've also witnessed a popular Disney vlogger couple abusing the system... so something definitely had to change. There is a video chat interview process available online. Again I hope in time they work out the kinks, but moving forward, adding the consequence of being permanently banned from the parks will definitely help discourage the liars and cheats.
We were having my son evaluated for autism when he was 3. He had a severe speech delay that made communication very difficult. We went multiple times and had to leave lines early because he couldn’t communicate if he had to go potty or was hungry and we’d end up wasting so much time. His early steps therapist recommended the DAS for him. We used it twice and it was very helpful. As time went on, he was ultimately not diagnosed with autism but with congenital hearing loss which he’s had since birth. So now he no longer qualifies which makes zero sense to me considering the issue is still the same…speech delay means we’re back to waiting 45 minutes in a line just to have to leave before we get on the ride because my son can’t handle that wait. I even canceled our annual passes over this and don’t plan on coming except for special events moving forward.
My son is autistic moderately. I didnt know how it worked the first.time and brought his ID and diagnosis 😅 and was surprised they didnt ask for absolutely anything felt like a bit more proof was needed... People do abuse the system though my husbands family have asked to be able to take my son to not wait in lines.... their ghetto and classless like that my husband thought i was overreacting when i said no and telling me who cares. Like i do its not okay to be having an entourage of 8 people!! Just the parents and a younger sibling or something
If you truly need the service, you should have no issues getting it. If you’re claiming that your “sensitivity to whipped cream” is a disability that you demand special treatment for, maybe YOU are the reason we’re here.
@@ricardopolanco9477 how can you take advantage of a disability when the whole reason for being diagnosed with a disability is because those with one are disadvantaged! There is literally no advantage to a disability!
It doesn’t work that way. You are given a wait time. If it’s a 3 hour wait then they give you a deferral to return in 3 hours. This doesn’t really benefit anyone who is trying to jump the line.
@@princessrellaYou got the process right but you abuse das. They offer the same service for people who pay. So people abusing the das are getting away with not having to pay for the service. Plus you can book a longer wait right now and then go on a shorter one and then go to the das line. People abusing das also created longer das lines that could equal the regular wait time so people that couldn’t be on their feet that longer still ended doing it. We just need official ids that Disney can just look at or scan like how bars can scan your drivers license to confirm it’s valid and your birthday.
@@audiovideophile5317 I’m aware of how it works. My best friend has cataplexy - she’s had DAS for years up until recently. Universal has a system that works without issue and forcing those who need it to figure it out. Disney needs to take notes.
people pull this crap on airlines too. need wheelchair help getting on plane, and when you land. all of a sudden they can walk, and almost run you over on way off plane
I’m sure because of HIPPA laws the employees technically can’t question people. A simpler way would be showing proof from a doctor during the ticket buying process and have some type of code/symbol on the park pass so the employees would discreetly know. But again, it’s a violation of HIPPA laws. And I could see a lot of people having a problem with that anyway. My son is autistic. I wouldn’t have a problem going through an extra process if it meant other people with different types of disabilities wouldn’t lose this service. It’s not fair to them.
Disney already violates the HIPPA laws, in order to use the DAS system you have to go through an interview process explaining your disability, and then THEY decide if you qualify. The DAS system is different than people coming in with wheelchairs, but I don’t know how Disney has gotten away with this for so long. I had a friends who’s son has autism and by the time they got done with their interview process she left crying, it wasn’t a MAGICAL Disney experience for them.
@@hometronicsflllc3952God damn is everyone stupid? Health Insurance Portability and Accountability Act (HIPAA) restricts your doctor and insurance company and those working on behalf of them from sharing information about your health without your concent. Nothing more, nothing less. It is so annoying hearing people talk out of their asses about HIPAA like its this thing that means you can't be asked something about your health.
I've gone to Disneyland several times with grandkids. My granddaughter is 16 now and a victim of shaken baby syndrome. You can't tell by looking at her but she has severe brain damage and can't be in close proximity with a lot of people I'm hoping it we go again that she'll be able to still get DAD pass
Way too many people abuse the system, while this still doesn't affect my family with a disabled member of our family. We have seen people who do not need the pass, be in the disability line and it is upsetting.
Its hard now that we have had use the DAS system. My spouse has Lyme Disease, and it makes it hard for him to stand and/or walk for long periods of times. Lyme disease is considered a disability. We use the DAS system for universal and instead of having us go into a different line some rides made us wait in the regular lines with a wheelchair while different rides allowed us to use the handicap system
They allow collapsible canes that he can use to sit, while waiting. They also allow small compact wheel chairs if you don’t want a big scooter for him. Problem solved.
Is it so hard for them to allow people with disabilities to have accommodations?? It’s not like it’s going to take up so much more time for people in the regular line. I doubt Disney is losing much money from that. And if anyone complains in the normal line about it, they are just jerks
I'm disabled and can't stand in the lines without having issues. I've even left the park before within 2 hours of arrival. I just cancelled a December trip for 7 nights including staying an the Wilderness lodge because of the new policy. It is a place I used to love, but now is a waste of my money. I feel discriminated against.
It’s unfortunate that those who felt uncomfortable disclosing their disabilities as embarrassing and an infringement on their personal information caused a major change and the HIPA law was created. Which for those of us who do not look disabled impossible to truly explain that we are in need of that disability pass. I’ve even offered my state disabled paperwork from DMV that has my name and the number on my placard. I then show a picture of my placard with the matching number as additional proof it belongs to me. I have no problem showing this but have been told that Disneyland does not accept that even with me offering it because it does not me I’m disabled enough for the pass. I then explain I have several scoliosis, hemophilia that keeps me from getting both knees replaced along with other medical issues. Not go enough per Disney as of my last trip 1-8-2024 of this year. The interview process was embarrassing being told I’m sorry you don’t need the pass. Your scooter is enough. Disappointed in Disney. Not how Walt would have wanted this, it’s not as family friendly as it once was
2:46 Wow, as a cancer survivor I had used disabilities services at some places before, and what she said right there about Disney saying they were afraid that "the system was being abused and misused", particularly struck a cord for me because I've heard that excuse a lot. Now before I start I want to say I'm relatively lucky because other than the obvious (like a scar in the back of my neck etc) I don't particularly look like I have a disability, but that unfortunately is a double edged sword since some people (like the head of the disability support services at my community college) won't believe you unless its obvious. Real quick story, My freshmen English class after I finally got them to believe I had a disability, (I had to get a note from my doctors) agreed to help me get a note taker, I didn't actually get one till the last week of class, mean while a deaf kid next to me got a asl interpreter the very first day.
This is all a money grab in hopes these folks will pay for lighting passes but also many people take advantage of it you would have one person in the family who is disabled but have 20 of them wanting access
Disney parks crreated this problem. In an effort to be ALL accepting of every possible ''disability' no matter it's impact on the person, and was thus abused. I am a double amputee, legs, and have never used the disability services at a park. But as I near 70 years old I may need to.....but now looks like I will not be permitted.
Don't blame Disney. Blame the people who abused the system. The DAS was designed for people with certain disabilities that can not "stand" in long lines. I have a scooter and don't use the DAS system because I can use my scooter in the que.
If you can have a disabled plate, or a disabled plaque for your car why not have a optional disabled symbol or notification on your license, state or federal id? It’s already on file with the DMV for example, it’s official, far less easy to cheat the system and you wouldn’t have to explain anything to Disney they would just look or scan your ID.
Blame the people who lied about having a disability so that they could use the Lightening Lane (shorter one) without having to pay for it. Short a lie detector test OR requiring a Dr note (that doesn’t disclose the diagnosis, just the necessary accommodation), there’s no perfect solution.
I’m on social security disability for a rare hereditary disorder. It causes cognitive and physical issues. I really benefited from DAS. I tried to do Disney with Genie plus, but I can only do a few things a day. It wasn’t worth it. I just wish I had known they were going to do this before I had trips booked, and my AP renewed. I had no problem getting the IBCESS with Universal with my documentation. I understand that people were cheating the system, but to deny people that really need it is disheartening.
If you could only do a few things a day with genie plus, imagine the rest of us who have to wait 2-3 hours in regular lines because the “special” lane is never-ending. I mean, don’t the rest of us have rights too? We pay the same high price to get in, yet we ride 4 things because regular lines have become a joke BECAUSE of those never ending special lines.
Last time I went to Disney Land was on my Honeymoon. At that time I could stand and walk for a while, but not for 1+ hour(s) at a time (i.e. standing for 1+ hours in a line). Back then their policy was: If you aren't in a wheelchair you're not disabled. I had to rent a wheelchair not because I couldn't get around on my own, but because that was the only way I qualified as disabled in their eyes... I rented one which I literally pushed around myself (not actually riding it)... My condition is degenerative in nature, and some 19 years later I couldn't even imagine going to an amusement park without renting a wheelchair today. But due to the difficulty Disneyland caused us back then, we've not gone back... Sounds like the new changes they made ensure we'll never go back there..
If the disabled child is a minor registered as a dependent then the adult should be able to obtain some sort of ID for this, either for the child directly, or else a notation on the responsible adilt's file, hence with the DMV anyhow. The excuse they're a minor doesn’t have to hold water. Still wouldn't be Disney's judgement on what qualified.
Disney gave us a hard time over this a few years ago. My best friend and I planned a trip to Disney World. His wife needed a wheelchair due to recent medical issues she was having. He was told to bring a doctors note to the front desk and they would accommodate us. We did that and the employee at the front desk really challenged us and wouldn’t give us the handicap access and called his supervisor to speak with us and his supervisor gave us the pass. The whole thing took like 30 minutes. We were pretty annoyed at the time and I still don’t know why he wouldn’t give us the pass, probably because my friends wife didn’t have to be in the wheelchair 24/7, but I think Disney has been trying to crack down on this for a while
I’m so confused. I have PsA my husband has rheumatoid arthritis and AS, and has had back surgeries because of it. both of us struggle to stand in physical lines specifically in hot, humid weather conditions like in FL. This is nuts. In the past we’ve actually brought doctor notes even though you’re not required because of the abuse of system. We are young and “look” abled to people who have no real clue our experience. Disney is just begging to be shut down at this point
This is all about money. It’s hard to believe those with cerebral palsy, injuries, ptsd….. all being excluded. Autism? Behavioral issues? I used it once due to IBS. I have diabetes , and the medication causes frequent trips to the restroom. Made it so much better when it came to standing in line. No problem, I’ll be utilizing lighting lane or whatever the new system is, but this is simply all about money.
Do you realize how many people have “issues” like the 40 you just mentioned, and 7,747 more?? At what point do you not realize the “special lines” were never even allowing the poor people in REGULAR LINES to get a chance?? Everyone is fighting for their “lactose intolerance rights” and the poor people in regular lines have been treated like CRRAAPPP for a VERY LONG TIME NOW.
When i was 9 we went to Disneyland and bumped into a friend of my parents who had a wheelchair they didnt need. They said as much. They took us with them to skip ride lines. That was in the 90s. There will ALWAYS be people abusing the system. Abusing people who NEED the system is stupid.
Families were hiring a disabled person to accompany them on vacation. So they could skip the lines. That's a big part of the reason for change. The other part, IMO, is money. Why let disabled people have priority in line when you can charge people for that privilege? Disney would rather have guests with deep pockets than guests who may be living on SSDI. It's sad that it's come to this. I live 90 minutes from Disney World but i may not go any more. It's too stressful and too expensive.
They should make it that people with disabilities can get a disability pass the same as at the dmv. Have a doctor verify your need. Then all you have to do is show that pass when you purchase tickets or enter the park. They can make the pass good for a few years or give out passes for permanent and temporary disabilities. This would make it fair.
As someone with Autism, this is disgusting. She needs as support as well, and it can feel weird enough for some people to go into those lines, to go and then be denied.... That's bs and I hope she gets better treatment elsewhere for her money. Disney parks are expensive af
It seems that I f the wait is 40 minutes, a disabled person can have one active pass which tracks the 40 minutes and has them return at that time, not to cut the line, but to allow them to not wait in the line. It seems that the cutting of the line is what draws the abuse.
No. No. That’s not it. The abuse still happens with “return times” when there are THOUSANDS of people returning to DAS lines in different rides in the parks. So, even with “return times”, the DAS lines NEVER end.
Those of us who are truly disabled have no issue with providing documentation that we are unable to wait in the regular queue. Other theme parks have been requiring proof for years. Contrary to popular belief, this has nothing to do with HIPAA, because it is a voluntary release of information. Disney needs to sit down with people from the disabled community and get a realistic understanding of what we go through and how to best support and accommodate, in accordance with the law.
I’ve been going to Disney for years and never used the disability access . But I’m sorry for some people. But it’s time to just move on and try and remember not all things are gone . But you can try and make a difference
So Disney's official stance is that there's no possible reasons why any physical disabilities may make waiting in the long queues prohibitively difficult? That is incredibly short sighted. Like so many things involving various disadvantaged groups, the heavy-handed conclusion is that the only possible way to deal with a minority of people abusing the system, is to penalize the people who really NEED the thing in the first place. In most cases, the situation would be better handled by actually gathering all the relevant information first ( so in this case that would have involved finding out what reasons people may have for not being able to wait in the queues, talking to disability advocates and the like as well as interviewing a wide range of disabled people and possibly even medical professionals, to get an idea of what symptoms/conditions may cause significant difficulty with being in the average queuing conditions for prolonged periods of time, what reasonable accommodations would be, and how best to implement a scheme that was both easy for those who genuinely need it to access, but also difficult for those who don't need it to scam). Also, as controversial as this statement may be, there needs to be a decision about 'what level of possible scammers are you willing to accept happening in order to ensure that you have a good quality of life experience for the genuine target demographic'. There will never be zero scammers slipping through unless you have either 1) made people jump through such difficult hoops to get it that the application process itself is probably so uncessible for some of the target demographic that many of the people who need the programme can't get it, or, 2) your programme is so awful that nobody wants to scam their way in and it almost definitely isn't helping most of the people it was set up for (or a combination of both, possibly plus other failures), so you have to accept there will be scammers, always in almost any scheme set up to help anyone. How bad does the scammer problem have to become for you before you are willing to say 'you know what, screw those people who need help, I feel like the scammers need to be deprived of their free ride more than those people who need help deserve that help!'? because you always need to be aware that when you crack down and tighten rules, like Disney has done, to try to keep the scammers out, you are treading a fine line between just letting anyone take advantage, and excluding half the people who actually need the thing! We all complain when we see someone who obviously doesn't need a scheme like Disney's accessibility one, basically taking the P, but we would all know it wasn't right if we saw a kid in a wheelchair, with a feeding tube and a ventilator, being told to go wait in a 4 hour queue in the beating sun or pouring rain with everyone else and then having to leave before they got to ride because they were in too much pain after the long wait. So I don't have the answers to what should be done to balance the issue of scammers against the needs of disabled people, but I know that it isn't what Disney has done
Very interesting the reason given or one of the reasons given by Disney is that able-bodied people abused it. So because able-bodied persons abused it the ability to cue sooner Disney stance is punish everyone! Absolutely makes zero sense! I think it is a convenient way for Disney to not accommodate all people with disabilities. It is not a luxury to be able to cue earlier whether it's at a theme park or airport. I wonder how many people on the Disney board were able-bodied as opposed to those who are not able-bodied! Or is it a board of all body people making decisions for those of us who are not! Maybe the people who are not disabled and jump out of their wheelchair or can be proven that they are not disabled and are scamming can be punished and banned for life from Disney and all the theme parks! How about that? Shame on you Disney!
Oooooooh, you’re the first one with that same exact line that I’ve read 300 times already!! Yaaaah, you solved the mystery! Scooby snack? WRONG. STOP self-diagnosing yourselves with ridiculous “disabilities”. What part of that is so hard to understand?? THAT is the reason we are here, not because “Disney must not like me”. Lactose intolerance and “i get nervous around people” passing for YEARS now is the reason we’re here!
This is horrible! I have a disability. I may look ok but if I stand too long, especially in heat, I’ll pass out or even have a seizure. Sad that I can’t go back anymore. I know the system gets abused but why not require a doctor to confirm? They ought to be sued. Not our fault people abuse everything.
I agree that this change is not the answer. That said, the abuse of the previous system was blatant, rampant, disrespectful, and frustrating. The bright minds running Disney can come up with a better answer.
As a person with a disability, my experience is that Disneyland is a very boring and frustrating place for customers with disabilities and their families. Never again 😊
Im glad Disney did this !!! Way tooooo many people abusing the system!! Stand in line like the rest of us ! And she never stated what her disability is ??? And why it prevents her from waiting in line ??? She seems perfectly able to stand in line
Yes, that’s exactly why. They weren’t allowed to actually ask for proof so a bunch of upper class moms started faking on their kids being on the spectrum or ADHD with help from those already approved to know “keywords” that get them approved.
with a das you don't cut in line. you wait just like those in line the only difference us someone with a das isn't physically stood in line they are waiting to get on the ride elsewhere but they still wait the sane amount of time if not longer. disney inflates wait times regularly. das card goes by times posted.
Last year at Disney World my wife got denied a disability pass just because she's in a wheelchair and she had to go through the regular queue line for every ride
if your disability is you are using a wheelchair then yeah you go thru the regular line. das is or those who have issues other than using a wheelchair.
I used to go to Disneyland regularly until the ninties. They became so expensive, I couldn't afford it, plus the price of a trip to Anaheim. Being disabled didn't help, but there was some hope due to the DAS pass. Now, I see that overall, it's just not worth it anymore. Disneyland has become a heartless corporate machine. This is what happened to Walt Disney's dream of an affordable park that both kids and adults could enjoy.
My 5 year old son was born with Spina bifida and uses a gait trainer with kfos he got denied the first time but the second time he got access I’m will to do a doctor report if I have to
As a parent with a son who has a disability, when my son was younger Disneyland had several programs that were disability friendly. And for a family like mine who traveled 4 hours one way, stayed in the park for an hour and had to leave, it was a blessing..they even had reduced tickets. But I have to agree with Disney on this. They'd offer the tickets to local agencies (central CA).and those tickets originally were made available to anyone with a disability. Then those agencies started only handing them.out (you paid the agency for the reduced tickets) to select people .. Then they wouldn't even tell anyone they had them and from what I was told, they were going to friends and family of those at the agencies. I Mean if the agencies who work with the disabled are scamming the system, you can't blame them.
In the UK you can apply for a disability blue badge. This is seriously vetted and its not easy to get you have to have supporting medical documents etc. Is there similar in the US? If there is, why not just use this as the queue jumping thing. This cant be passed from one person to the next if specific to one individual.
if people didn't abuse the previous policy, this would not have occurred. Regardless, with the amount of ride downtown and inoperability, why go, at all?
Um. NOBODY likes to stand in line. If I’m in the sun and heat and humidity I get overheated within minutes and if I can’t cool off a lot of times I get very bad heat exhaustion. Does that mean that I should be able to skip the line so I don’t have to risk getting in dangerously bad shape? No. I know that there are long lines and that it gets really hot. If I choose to still go on the ride then I have to wait just like everyone else. I think there can be some exceptions depending on what the disability is but otherwise they need to wait in line just like everyone else has to.
As someone with Post Traumatic Fibromyalgia (from a Traumatic head injury) I can't handle standing for long periods of time, I have to use disability parking as I get tired really fast, and my stamina (despite physio or small exercising) is just unable to handle what I used to be able to do prior to my injury. I am fairly fragile medically, especially after a genetic condition kicked in during my 20s that make too much stress life threatening now. It just means that Disney is no longer a vacation spot I can enjoy. I wasn't a threat to regular visitors, as I can barely handle 6-8 hours at the park without needing to go lie down for 12 hours afterwards.
I’d been to Disney world with someone with mobility limitations and it did kinda work like its own “fast pass” I can see how people could have easily and heavily abused that but this is not the solution and just makes their parks less accessible.
I am ambulatory wheelchair user. I can stand and walk very short ddistances but I cant stand or walk for a long time. I have FND(Functional Neurological Disorder), PTSD, anxiety, depression, and neuropathy. My body doesnt r3gulate heat well and due to FND, I am prone to sizures. Its sad that this is not a friendly, family experience for families anymore. If this doesn't change, not only will I not return to any of thier locations, I will no longer support them in merchandise or streaming app(s).
I have an idea to make it fair. Why don't Disney have people with disabilities stay at the child exchange area of the ride with one family member. The rest of their family will stay in line, once the family members or other members of their party make it to the end of the line (the ride) the member with disabilities joins them on the ride...that way they really aren't skipping to the front, they would technically be in the spot the rest of their party is in, and would just join them for the ride, and it would not mess up the flow of the line for the other guest.
I’m Type 1 Diabetic. We used DAS last year when we went to Disney. It was really beneficial because if I would go low or really high,I wasn’t trapped in a line with no access to my proper life saving devices. Everything that Disney is doing these days is just disturbing. Walt would be ashamed of what it’s become today.
@@vicdog4440 I typically keep snacks and glucose tablets, as well as insulin pens for if my pump leaks in a bag. I can’t really take bags on rides so yeah lol. Can’t treat a low blood sugar without snacks.
You can definitely take snacks, glucose tablets and insulin pens in a small bag with you. My aunt carries all that in something as small as a Fanny pack. And she’s never even considered applying for DAS.
I went to do the das pass interview with my almost 3 year old autistic son. Luckily my interview was not valid because our tickets aren’t linked yet, but they told me from what I told them, he doesn’t qualify. He is non verbal, does ABA therapy 40 hours a week, runs away (has run out of his old daycare class several times & once so far at ABA), doesn’t respond to his name yet, hasn’t mastered waiting even 5 seconds in ABA & his big stim is running as well. HOW DOES HE NOT QUALIFY.
I had the chance to go back in 94, it took me all of 2 seconds to thanks, but no thanks, it’s over priced and over crowded as well, if there was a disaster the whole place would be a death trap for anyone with a disability. I can think of better things to do with my time and my money than spending it at a money grabbing theme park like Disney World.
She still did not answer the question, how it will change her experience. How will it change your experience for someone who feeds from a tube? Perhaps her accommodation needs to be access to a room to feed from her tube and can advocate for Disney to provide this for her when she visits the parks.
This women is in a wheel chair and is able to go away from the ride and come back at the required time and still skip the line. She does not have a cognitive or mental condition where she is going to scream and shout or uncontrolled body movements. She has a lesser severe condition that allows her to go shop, eat and do other things before her ride time. If she can do a news report she can wait for a ride time.
if you are in a chair you can wait though. The wait would only bother people with neurological conditions. Maybe there should be a different kind of accommodation for physical disabilities like a waiting area if the chair cant fit in the queue or if being in a confined space is damaging to your health ...otherwise I think the change in policy is appropriate
That could be violation of ADA law, to favor some disabilities and ignore others. Medical Privacy laws make it so the disabled person should NOT have to explain what is wrong. And ADA law supports that. Yes there are abuses, but this new policy is NOT a good solution, and possibly even illegal. The logic is faulty.
Cool! Let’s ALL be able to simply say “I’m disabled, don’t ask me ANYTHING!!” And get the DAS pass then! I’m totally down for that. Of course, when the DAS line is 30 times longer than the regular line, don’t come crying because it failed. K?
My husband has severe PTSD and I use a wheelchair. The disability access was what made riding any ride possible for us. We won’t be able to go to Disneyland again if the policy stays this way. Sad.
Several years back I seen a group of 3-4 young guys come off a ride. One jumped out of the wheel chair, another jumped in, and they sped off laughing to the next ride. Unfortunately, these are the individuals ruining it for those who really need it.
Correct! I’m going to Disney for the last 25 years and the amount of wheelchair abuse is unbelievable. 25 years ago if you were in a wheelchair, you could cut to the front of the line. once that was discovered the abuse started.
So this means disabled people can’t get the help they need is the best way to fix this issue
I visited Disneyland last year with a buddy who needs a wheelchair most of the time. Between physical therapy and her condition, she’s able to walk and move around. In fact, she hates being in her wheelchair all the time, and when we were waiting in line would offer it to one of us so she could stretch her legs. That said it was eye-opening traveling the park with her and seeing how many people were using rented wheelchairs and scooters. I feel bad thinking it but I’m like, I’m willing to bet money there’re so many people in the park right now pretending to be disabled, just to skip lines.
Which, unfortunately makes it all the more crowded and difficult for disabled folk and their caretakers to get around.
@@singleplayergamerr agreed, it is not. IMHO, lifetime bans for people like this is more in order
I used to see couples with kids taking turns with wheel chairs and scooters.
As an autistic person this is ridiculous. Bruh! I’ll live. Give it to the Veterans, ones in wheelchairs, elderly & such.
If they can prove those people abused the system they should get lifetime bans. Simple as that. This would go a long way to prevent abuse and they could go back to a system similar to before.
As someone who has used the DAS for my Handicapped Granddaughter who has Cereabal Palsy and is confined to a wheelchair I have witnessed the abuse of the DAS by guests who don't have any disabilities that has hurt those who do have a disability. I also believe Disney's change to DAS was over their GREED for more money with ALL their failures and losses and not just abuse. Its not about abuse, its about nickel and dimming their park guests.
Just tell them she has autism I guess… this is so ridiculous. I can’t stand fir long periods or I can faint and hit my head, so I guess I have to say I have autism? Isn’t this against ADA?
Sadly, way too many people abused this system and now it's hurting many people who actually need it. It sucks, but sadly this was always a lose/lose situation.
@@jish55 we do okay with visiting the park. We just don’t get to go on as many rides. But there are more people that need the DAS worse than we do.
That's like saying some people illegally park in handicapped spots so we should eliminate handicapped spots
Everyone complaining about the new policy doesn’t come up with good solutions. They are just saying that things should go back the way they used to be. Disney came up with what they believe to be a reasonable solution. I read a significant number of DAS users were using the Genie plus line. It was simply unsustainable.
Likes bunch of Karen did this I know it who ever wanted to voted for Karan’s
Just a thought, but how do you know people are abusing the system? Because not all disabilities are visible!
This is what happens when awful individuals ruin things for everyone. I've heard stories of people selling themselves so others could skip the lines, and it deeply saddened me.
I knew an individual who had a mild knee injury from sports. They worked 40+ hours a week standing, but when we went to Disneyland they put on a knee brace and manipulated the system. It was truly terrible. I am sad to see this has taken a toll on those who truly need it.
? There are so many different disabilities, my husband was a diabetic with neuropathy in his feet, a lot of pain. We went to Disneyland in 2019, I rented an electric cart for him, he walks with a cane. We had a great time, we were seniors - we stood in the disability lines - it made a Hugh difference for us. It's hard to think Disney is being so cruel now. He died in 2020!
I'm glad he got to go and have good time. I want to go but I have osteoarthritis and also have diabetic neuropathy so I guess I wont get to go. I'm sorry for your loss but I'm glad you have good memories of your trip in 2019.
The new system is not fair. Totally disabled Veterans with PTSD no longer qualify under the new system. Now they are told to pay for Lightning Lane. Disney has a peculiar way to thank disabled Veterans for their service. This was never an issue when Fast Pass was free.
THIS PART RIGHT HERE !!! It use to be that our “benefit” was to get a three day pass for the price of one & now it’s open to all of “locals”. NOW THIS ! Veterans ALWYAS get the short end of the stick no matter how much we’ve sacrificed for our country. DO BETTER DISNEY !!! It’s not all about money
That’s disgusting! Disabled Veterans deserve better. Change it Disney.
@@angieSDlina They don't get the short end. There are more people with PTSD that aren't veterans than are, and they don't get the disability help either. Disabled veterans aren't any more special than other disabled people.
They don’t like vets. They’ve made that clear for years now.
@@sdigf3167 No, really? Did other disabled people fight to keep peace?
As someone with autism, I want to say that I agree with the girl who wants something to be done about this, and in a way that works for everyone!
Same as me!
Samee! Even tho i have autism that doesnt affect me in crowds as much as my unpredictable digestive issue. There need to be something that helps us all not just us 😭
Agreed!
Doesn't EVERYBODY have “unpredictable digestive issues”??
Cmon man. THIS is why they had to do something.
@@vicdog4440 Not to the extent that diarrhoea drips down their leg, no.
DAS did not let one butt in line. We always had to wait the same amount of time the regular queue did. Just not on the physical line. There will always be those that abuse things, but they are in the minority vs the majority.
Don't you guys have disability cards or something in the US ? A lot of people have invisible disabilities so just because they are not in a wheelchair or still walk normally doesn't mean they aren't disabled.
No, we aren’t issued any type of cards. The closest thing would be a disabled parking placard. But that needs to stay in the car.
They also don't want to see any doctors notes ether
Blame the people who took advantage of the system.
I remember seeing family’s taking turns using the wheelchair
Halloween Horror Nights 2022 I saw people do that a lot! Rent wheel chairs then have no wait time. They can't do that to disabled people...aren't they under a protected class? Disney is over priced twice! They can afford to turn away people. What jerks!
@@111JenA they should have license proof that they are dissabled & if not there should be punishment as well.
@@demonslayer4951 That's what I said too.
@@111JenAthey should have required them to give the ride tenant (or better yet create a new job, someone who verifies disability) their disabled placard number. But who are we kidding, Disney would never do that, all they care about now is money, and much more now since they're making much less of it. But this bs they pulled is sure angering those of us who are disabled. If your disability is covered under the ADA, you qualify. PERIOD. YOU ARE DISABLED. But nah, Disney don't think like that. They just think money, wokeness, reboots.
Most people with disabilities have parking placards verified by the dmv. Simply request the placard registration and matching ID. It would keep people from abusing the system. Instead, the parks promote the lightning lane pass (that used to be free). The price of admission is already expensive. So families are opting to visit different amusement parks
@@Perpetual_Kid yeah that will work cost effectively won’t it - paying someone at every attraction to check for parking placards. Even if it was once and given a temporary lanyard, you don’t think people won’t abuse that or feel awkward wearing it to shout to everyone at the park you have a disability…
@@d-padqueen1103 after verifying that there is indeed a disability (with the placards approved by the dmv), front desk could add a distictive symbol or permission to their park cards (so they can scan it at the attractions). They should be allowed to have 1 person with them and add a special symbol or permission to those as well. I believe this would solve it.
Not true many many invisible disabilities don’t qualify for a parking placards. Many states you can only get them for difficulty walking. Autism, downs, IBS, PTSD, diabetes, claustrophobia, and many other disabilities you won’t qualify for handicapped parking. Disabled doesn’t always mean wheelchair user.
@@d-padqueen1103That’s not how the DAS works. It gives you a special disabled option in the app. They only need to check once.
Amen
I wish Disney will change the policy I have cerebral palsy I went through the interview and they humiliated me and denied me it is so upsetting I can not wait in the lines very long when I do I have to use a cane or lean against my spouse because the cane sometimes does not even work I cry because of the pain I wish Disney will change the policies I mean I understand about people misusing the system but, it hurts all of us who have physical disabilities and other disabilities and I also understand for Autism my nephew has it and it is tough.
I'm so sorry that happened to you.
What year was this?? My sisters boyfriend has CP and he had his paperwork with him and we got the time sheet for the disability lane no problem. And same with my mom who can’t stand for more than 5 mins without back and leg pain as she has 7 dislocated discs in her back. Her pain only exists due to being on her feet. And she had a mobility scooter and her doctors paperwork and she got approved too. This was in 2019 though.
Is this interview thing new? I see a lot of people saying they were taking peoples word for their issues (which causes a lot of people to abuse it) but when we went we had to show this paperwork.
@cassykathy oh it was last year the Cast member who was helping me said that they don't know what CP is so they denied me.
You can wait in line with a wheelchair or the scooter.
@@nancyann1090 Which you rent from Disney. Thanks for proving this is all a money grab. You must be a shill.
I have albinism and I can’t stay in the sun for long periods of time. This is due to no pigment. It’s very wrong that Disney isn’t sensitive to others who have different types of conditions that can’t wait either in the hot sun or can’t tolerate long wait times.
Ever heard of sunscreen?
@@chilogutierrez695Everyday I apply sunscreen. Sunscreen isn’t my only issue. I have a condition called photophobia. I’m very sensitive to light due to being born without pigment. I have a great idea. Before you an insensitive comment look up albinism and get a small education on what people go through.
If only sunscreen would be the only answer. And what really annoys me about what you commented is that you think I would have no idea how to protect my skin after living with my condition all my life!!!
Think before you offend.
@@chilogutierrez695 your comment shows exactly why Disney's policy sucks! You obviously have zero understanding of how Albinism effects people so you are not in the position to judge an individual's ability to wait in line - in the same way Disney are not specialists in what disability is worthy of a pass and which are not. Oh, and by the way, that comment... seriously? Ugh!
I get solar urticaria and get dizzy when standing in one place too long. I’ve almost fainted in grocery checkouts. I’ve had this condition since childhood. I used to nearly faint when out with my friends sometimes. I don’t go to places like Disney because of this. It’s unfortunate, but I simply cannot stand in long lines. I would definitely pass out. It used to be you could go to places like this on weekdays or the off season and have way shorter lines, but now people are there every single second the park is open, so people like us no longer have a chance to go.
@@tarabooartarmy3654 I don’t live in Los Angeles anymore so Disneyland is not a place I could go but even if I could I wouldn’t. I used to think of them as accommodating for all but they’ve changed.
Heaven knows they make a lot of money but are narrow minded,
The reason the system was changed was because too many people were abusing the system. I also find it very strange that the individuals raising the concern say that, their children are adversely affected by large crowds, noises, and waiting in long lines. Well, I hate to break it to you, but that is all Disney is! Large crowds, noises, and waiting in long lines. Why would anyone want to deliberately place either themselves or their children in a situation or place that has to potential to negatively affect them?
I agree with you. I know it may sound cold hearted but if you have a child that has problems with large crowds and noise then going to Disney is not a good idea.
by abusing the system I'm going to take a guess and say that people say that they have a disability when in reality they're not showing any proof of it and the Disneyland people are just taking the people saying that at face value
@@VVV953In the first place Disney did not require proof of disability paperwork such as from a letter from a doctor. They were just taking people at their word. That’s what happened people lying that they had a disability when they didn’t.
So my nephew is little to non verbal autistic. He doesn’t understand the concept of lines, after 5 mins he starts to make loud disruptive noises. It’s not something you can just correct. Being in a jammed packed line there are kids screaming and crying which is a lot of overstimulation to their brains. Like with him, he waves his hands around while making loud noises which could freight someone or he could accidentally hit someone. The ride itself isn’t the issue and walking around the park typically you’re not on top on each other especially if you don’t go on a weekend or special day / event. You think he shouldn’t be allowed to ride rides and do something he loves because of his disability? He says ride. He will direct you to the rides he wants to go on. It’s not negatively affecting them the way you might think.
So gross!😐 why would you say something like that? Must be nice for you! We just want our children to experience the park too. 🥺
We need a document based application system where you give a doctors note
Universal Studios Hollywood has something like this. They use the organization IBCCES which requires documentation and is a service provided to many amusement parks for people with disabilities.
@@ArashiAikoI'm guessing at Disneyland people could just say they have a disability and not have to show proof
@@VVV953 I didn't have to show proof for my mental disability. But I also had a fracture in my foot which got me approved for das.
@@VVV953 Yes, and they are now punishing disabled people because non disabled people abused their system.
Nope…it’s just like the made up bs of having a dog for depression and people printing up some fake documents from the internet from a fake azzzzz doctor for your need of a dog for my fake anxiety
I have a spinal injury and physically can't stand in a queue (won't go into my bladder issues or other things) unfortunately our trip from the UK to Orlando won't happen now as the trip was already costing a fortune can't then start paying for lightning/fast passes. I'm sure Disney won't miss a few disabled visitors but shame on them. Disabilities come in all shapes and sizes and everyone is different.
Yeah you can't afford international travel. Congrats on figuring that out
This is what happens when people abuse the system, people always gotta ruin it for people who really need it. So sad
As a person who must use a scooter to navigate disney I am not understanding why if you are using a transportation device can you not sit In a line? Do I hate that I have to wait in line , yes. Will it stop the abusers who took my accommodation away,absolutely.
Not all disabilities require a wheelchair.
Some have other requirements.
They need to always accommodate disabled people !! It’s so sad about Disney
They do.
But you self-diagnose your “sensitivity to butterflies” as a disability, and well, here we are.
Vote with your wallet! Don't go....I don't and have NOT for decades. I refuse to support their empire and fortune.
I hope in time Disney will work something out that will allow for all those with disabilities to get the access they need to enjoy the parks, but I myself as a passholder have seen far too many people abusing the system, including unsavory foreign travel agencies selling packages that advertised no wait times, while they simply paid a disabled person to be the escort for everyone else for the day, that's how badly the system was being abused.
Sadly I've also witnessed a popular Disney vlogger couple abusing the system... so something definitely had to change.
There is a video chat interview process available online. Again I hope in time they work out the kinks, but moving forward, adding the consequence of being permanently banned from the parks will definitely help discourage the liars and cheats.
We were having my son evaluated for autism when
he was 3. He had a severe speech delay that made communication very difficult. We went multiple times and had to leave lines early because he couldn’t communicate if he had to go potty or was hungry and we’d end up wasting so much time.
His early steps therapist recommended the DAS for him. We used it twice and it was very helpful. As time went on, he was ultimately not diagnosed with autism but with congenital hearing loss which he’s had since birth. So now he no longer qualifies which makes zero sense to me considering the issue is still the same…speech delay means we’re back to waiting 45 minutes in a line just to have to leave before we get on the ride because my son can’t handle that wait.
I even canceled our annual passes over this and don’t plan on coming except for special events moving forward.
My son is autistic moderately. I didnt know how it worked the first.time and brought his ID and diagnosis 😅 and was surprised they didnt ask for absolutely anything felt like a bit more proof was needed... People do abuse the system though my husbands family have asked to be able to take my son to not wait in lines.... their ghetto and classless like that my husband thought i was overreacting when i said no and telling me who cares. Like i do its not okay to be having an entourage of 8 people!! Just the parents and a younger sibling or something
As a X Disneyland Employee... The Q line is big enough to wheel her .. and yes the disability was being soooo abused 😅
Disney Inclusivity folks, the next time Disney says they are Inclusive, just remember how they treat Disables at Disney Parks!!
If you truly need the service, you should have no issues getting it.
If you’re claiming that your “sensitivity to whipped cream” is a disability that you demand special treatment for, maybe YOU are the reason we’re here.
Some people would take vantage of disability because they don’t want to wait in line
@@ricardopolanco9477 how can you take advantage of a disability when the whole reason for being diagnosed with a disability is because those with one are disadvantaged! There is literally no advantage to a disability!
It doesn’t work that way. You are given a wait time. If it’s a 3 hour wait then they give you a deferral to return in 3 hours. This doesn’t really benefit anyone who is trying to jump the line.
@@princessrellaYou got the process right but you abuse das. They offer the same service for people who pay. So people abusing the das are getting away with not having to pay for the service. Plus you can book a longer wait right now and then go on a shorter one and then go to the das line. People abusing das also created longer das lines that could equal the regular wait time so people that couldn’t be on their feet that longer still ended doing it. We just need official ids that Disney can just look at or scan like how bars can scan your drivers license to confirm it’s valid and your birthday.
@@audiovideophile5317 I’m aware of how it works. My best friend has cataplexy - she’s had DAS for years up until recently. Universal has a system that works without issue and forcing those who need it to figure it out. Disney needs to take notes.
I can no longer go to Disneyland as a result of this. It’s really sad. Those of us who are too frail to wait in a long line are now out.
people pull this crap on airlines too. need wheelchair help getting on plane, and when you land. all of a sudden they can walk, and almost run you over on way off plane
Just look at the number of healthy people claiming a disability when it comes to getting an advantage over other people.
I’m sure because of HIPPA laws the employees technically can’t question people. A simpler way would be showing proof from a doctor during the ticket buying process and have some type of code/symbol on the park pass so the employees would discreetly know. But again, it’s a violation of HIPPA laws. And I could see a lot of people having a problem with that anyway. My son is autistic. I wouldn’t have a problem going through an extra process if it meant other people with different types of disabilities wouldn’t lose this service. It’s not fair to them.
Disney already violates the HIPPA laws, in order to use the DAS system you have to go through an interview process explaining your disability, and then THEY decide if you qualify. The DAS system is different than people coming in with wheelchairs, but I don’t know how Disney has gotten away with this for so long. I had a friends who’s son has autism and by the time they got done with their interview process she left crying, it wasn’t a MAGICAL Disney experience for them.
HIPAA not HIPPA.
@@hometronicsflllc3952God damn is everyone stupid? Health Insurance Portability and Accountability Act (HIPAA) restricts your doctor and insurance company and those working on behalf of them from sharing information about your health without your concent. Nothing more, nothing less. It is so annoying hearing people talk out of their asses about HIPAA like its this thing that means you can't be asked something about your health.
I've gone to Disneyland several times with grandkids. My granddaughter is 16 now and a victim of shaken baby syndrome. You can't tell by looking at her but she has severe brain damage and can't be in close proximity with a lot of people I'm hoping it we go again that she'll be able to still get DAD pass
Way too many people abuse the system, while this still doesn't affect my family with a disabled member of our family. We have seen people who do not need the pass, be in the disability line and it is upsetting.
Its hard now that we have had use the DAS system. My spouse has Lyme Disease, and it makes it hard for him to stand and/or walk for long periods of times. Lyme disease is considered a disability.
We use the DAS system for universal and instead of having us go into a different line some rides made us wait in the regular lines with a wheelchair while different rides allowed us to use the handicap system
They allow collapsible canes that he can use to sit, while waiting.
They also allow small compact wheel chairs if you don’t want a big scooter for him.
Problem solved.
Is it so hard for them to allow people with disabilities to have accommodations?? It’s not like it’s going to take up so much more time for people in the regular line. I doubt Disney is losing much money from that. And if anyone complains in the normal line about it, they are just jerks
I'm disabled and can't stand in the lines without having issues. I've even left the park before within 2 hours of arrival. I just cancelled a December trip for 7 nights including staying an the Wilderness lodge because of the new policy. It is a place I used to love, but now is a waste of my money. I feel discriminated against.
It’s unfortunate that those who felt uncomfortable disclosing their disabilities as embarrassing and an infringement on their personal information caused a major change and the HIPA law was created. Which for those of us who do not look disabled impossible to truly explain that we are in need of that disability pass. I’ve even offered my state disabled paperwork from DMV that has my name and the number on my placard. I then show a picture of my placard with the matching number as additional proof it belongs to me. I have no problem showing this but have been told that Disneyland does not accept that even with me offering it because it does not me I’m disabled enough for the pass. I then explain I have several scoliosis, hemophilia that keeps me from getting both knees replaced along with other medical issues. Not go enough per Disney as of my last trip 1-8-2024 of this year. The interview process was embarrassing being told I’m sorry you don’t need the pass. Your scooter is enough. Disappointed in Disney. Not how Walt would have wanted this, it’s not as family friendly as it once was
This means people with Multiple sclerosis is also denied
If you have physical problems you can wait in line in a wheelchair or scooter.
This is my thinking as well. And I know people from personal experience who do just that.
Wrong. That is not always true.
Great, but that only works if renovations are done such that those things fit for all ride queues. They don't fit in many of them.
2:46 Wow, as a cancer survivor I had used disabilities services at some places before, and what she said right there about Disney saying they were afraid that "the system was being abused and misused", particularly struck a cord for me because I've heard that excuse a lot. Now before I start I want to say I'm relatively lucky because other than the obvious (like a scar in the back of my neck etc) I don't particularly look like I have a disability, but that unfortunately is a double edged sword since some people (like the head of the disability support services at my community college) won't believe you unless its obvious.
Real quick story, My freshmen English class after I finally got them to believe I had a disability, (I had to get a note from my doctors) agreed to help me get a note taker, I didn't actually get one till the last week of class, mean while a deaf kid next to me got a asl interpreter the very first day.
This is all a money grab in hopes these folks will pay for lighting passes but also many people take advantage of it you would have one person in the family who is disabled but have 20 of them wanting access
Exactly.
Yep
Interesting that the news is finally reporting on this. This has been going on for a while now.
Disney parks crreated this problem. In an effort to be ALL accepting of every possible ''disability' no matter it's impact on the person, and was thus abused. I am a double amputee, legs, and have never used the disability services at a park. But as I near 70 years old I may need to.....but now looks like I will not be permitted.
She gets an A+ for her charisma tho
Don't blame Disney. Blame the people who abused the system. The DAS was designed for people with certain disabilities that can not "stand" in long lines. I have a scooter and don't use the DAS system because I can use my scooter in the que.
If you can have a disabled plate, or a disabled plaque for your car why not have a optional disabled symbol or notification on your license, state or federal id? It’s already on file with the DMV for example, it’s official, far less easy to cheat the system and you wouldn’t have to explain anything to Disney they would just look or scan your ID.
So people with Autism get disabled plates? WHO KNEW!!!!!
Because children do not have any of those.
A parent should be able to apply for a special ID card then.
I have Guillaine-Barre too. DAS pass allowed me to enjoy Disneyland last October. I may not be able to go again because of the changes.
Being at Disneyland in October last year, it looked like literally hundreds of people were abusing the system. Thank you so much for your video.
Autistic people are also being denied. The whole thing is a mess.
…for people who abuse it, yes I can see why you would call it a “mess”.
Blame the people who lied about having a disability so that they could use the Lightening Lane (shorter one) without having to pay for it. Short a lie detector test OR requiring a Dr note (that doesn’t disclose the diagnosis, just the necessary accommodation), there’s no perfect solution.
If you can wait you should wait like the rest of us
I’m on social security disability for a rare hereditary disorder. It causes cognitive and physical issues. I really benefited from DAS. I tried to do Disney with Genie plus, but I can only do a few things a day. It wasn’t worth it. I just wish I had known they were going to do this before I had trips booked, and my AP renewed. I had no problem getting the IBCESS with Universal with my documentation. I understand that people were cheating the system, but to deny people that really need it is disheartening.
If you could only do a few things a day with genie plus, imagine the rest of us who have to wait 2-3 hours in regular lines because the “special” lane is never-ending.
I mean, don’t the rest of us have rights too? We pay the same high price to get in, yet we ride 4 things because regular lines have become a joke BECAUSE of those never ending special lines.
@@vicdog4440 I appreciate your understanding, and kind comment.
Last time I went to Disney Land was on my Honeymoon. At that time I could stand and walk for a while, but not for 1+ hour(s) at a time (i.e. standing for 1+ hours in a line). Back then their policy was: If you aren't in a wheelchair you're not disabled.
I had to rent a wheelchair not because I couldn't get around on my own, but because that was the only way I qualified as disabled in their eyes... I rented one which I literally pushed around myself (not actually riding it)...
My condition is degenerative in nature, and some 19 years later I couldn't even imagine going to an amusement park without renting a wheelchair today. But due to the difficulty Disneyland caused us back then, we've not gone back... Sounds like the new changes they made ensure we'll never go back there..
If you have a handicap plate from DMV you should Disneyland DAS pass.
Children do not have those.
If the disabled child is a minor registered as a dependent then the adult should be able to obtain some sort of ID for this, either for the child directly, or else a notation on the responsible adilt's file, hence with the DMV anyhow. The excuse they're a minor doesn’t have to hold water. Still wouldn't be Disney's judgement on what qualified.
That is wrong and hurt Americans with disabilities and that might change my outlook going to Disneyland.
Disney gave us a hard time over this a few years ago. My best friend and I planned a trip to Disney World. His wife needed a wheelchair due to recent medical issues she was having. He was told to bring a doctors note to the front desk and they would accommodate us.
We did that and the employee at the front desk really challenged us and wouldn’t give us the handicap access and called his supervisor to speak with us and his supervisor gave us the pass. The whole thing took like 30 minutes.
We were pretty annoyed at the time and I still don’t know why he wouldn’t give us the pass, probably because my friends wife didn’t have to be in the wheelchair 24/7, but I think Disney has been trying to crack down on this for a while
I’m so confused. I have PsA my husband has rheumatoid arthritis and AS, and has had back surgeries because of it. both of us struggle to stand in physical lines specifically in hot, humid weather conditions like in FL. This is nuts. In the past we’ve actually brought doctor notes even though you’re not required because of the abuse of system. We are young and “look” abled to people who have no real clue our experience. Disney is just begging to be shut down at this point
Too many people abused the system, it is what it is
This is all about money. It’s hard to believe those with cerebral palsy, injuries, ptsd….. all being excluded. Autism? Behavioral issues? I used it once due to IBS. I have diabetes , and the medication causes frequent trips to the restroom. Made it so much better when it came to standing in line. No problem, I’ll be utilizing lighting lane or whatever the new system is, but this is simply all about money.
Do you realize how many people have “issues” like the 40 you just mentioned, and 7,747 more??
At what point do you not realize the “special lines” were never even allowing the poor people in REGULAR LINES to get a chance??
Everyone is fighting for their “lactose intolerance rights” and the poor people in regular lines have been treated like CRRAAPPP for a VERY LONG TIME NOW.
Yep spot on! Fr tho they want y’all to pay for the genie pass, don’t fall for it!
When i was 9 we went to Disneyland and bumped into a friend of my parents who had a wheelchair they didnt need. They said as much. They took us with them to skip ride lines. That was in the 90s. There will ALWAYS be people abusing the system. Abusing people who NEED the system is stupid.
Families were hiring a disabled person to accompany them on vacation. So they could skip the lines. That's a big part of the reason for change. The other part, IMO, is money. Why let disabled people have priority in line when you can charge people for that privilege? Disney would rather have guests with deep pockets than guests who may be living on SSDI.
It's sad that it's come to this. I live 90 minutes from Disney World but i may not go any more. It's too stressful and too expensive.
I remember the news articles about that.
They should make it that people with disabilities can get a disability pass the same as at the dmv. Have a doctor verify your need. Then all you have to do is show that pass when you purchase tickets or enter the park. They can make the pass good for a few years or give out passes for permanent and temporary disabilities. This would make it fair.
This new system is for the birds. This isn't right.
Just like people and handicapped parking. I cannot tell you how many young healthy people abusing this.
As someone with Autism, this is disgusting. She needs as support as well, and it can feel weird enough for some people to go into those lines, to go and then be denied.... That's bs and I hope she gets better treatment elsewhere for her money. Disney parks are expensive af
This is sad, people with disability have same rights as those who don't have a disability. We're all human beings we're all the same
It seems that I f the wait is 40 minutes, a disabled person can have one active pass which tracks the 40 minutes and has them return at that time, not to cut the line, but to allow them to not wait in the line. It seems that the cutting of the line is what draws the abuse.
No.
No. That’s not it. The abuse still happens with “return times” when there are THOUSANDS of people returning to DAS lines in different rides in the parks. So, even with “return times”, the DAS lines NEVER end.
Those of us who are truly disabled have no issue with providing documentation that we are unable to wait in the regular queue. Other theme parks have been requiring proof for years. Contrary to popular belief, this has nothing to do with HIPAA, because it is a voluntary release of information.
Disney needs to sit down with people from the disabled community and get a realistic understanding of what we go through and how to best support and accommodate, in accordance with the law.
I’ve been going to Disney for years and never used the disability access . But I’m sorry for some people. But it’s time to just move on and try and remember not all things are gone . But you can try and make a difference
Why cant they bring some type of notation from their dr explaining why they cant wait in a normal line? Idk how signing up for that works.
So Disney's official stance is that there's no possible reasons why any physical disabilities may make waiting in the long queues prohibitively difficult? That is incredibly short sighted.
Like so many things involving various disadvantaged groups, the heavy-handed conclusion is that the only possible way to deal with a minority of people abusing the system, is to penalize the people who really NEED the thing in the first place. In most cases, the situation would be better handled by actually gathering all the relevant information first ( so in this case that would have involved finding out what reasons people may have for not being able to wait in the queues, talking to disability advocates and the like as well as interviewing a wide range of disabled people and possibly even medical professionals, to get an idea of what symptoms/conditions may cause significant difficulty with being in the average queuing conditions for prolonged periods of time, what reasonable accommodations would be, and how best to implement a scheme that was both easy for those who genuinely need it to access, but also difficult for those who don't need it to scam).
Also, as controversial as this statement may be, there needs to be a decision about 'what level of possible scammers are you willing to accept happening in order to ensure that you have a good quality of life experience for the genuine target demographic'. There will never be zero scammers slipping through unless you have either 1) made people jump through such difficult hoops to get it that the application process itself is probably so uncessible for some of the target demographic that many of the people who need the programme can't get it, or, 2) your programme is so awful that nobody wants to scam their way in and it almost definitely isn't helping most of the people it was set up for (or a combination of both, possibly plus other failures), so you have to accept there will be scammers, always in almost any scheme set up to help anyone. How bad does the scammer problem have to become for you before you are willing to say 'you know what, screw those people who need help, I feel like the scammers need to be deprived of their free ride more than those people who need help deserve that help!'? because you always need to be aware that when you crack down and tighten rules, like Disney has done, to try to keep the scammers out, you are treading a fine line between just letting anyone take advantage, and excluding half the people who actually need the thing!
We all complain when we see someone who obviously doesn't need a scheme like Disney's accessibility one, basically taking the P, but we would all know it wasn't right if we saw a kid in a wheelchair, with a feeding tube and a ventilator, being told to go wait in a 4 hour queue in the beating sun or pouring rain with everyone else and then having to leave before they got to ride because they were in too much pain after the long wait. So I don't have the answers to what should be done to balance the issue of scammers against the needs of disabled people, but I know that it isn't what Disney has done
This is blasphemy to those who went to Vietnam and elderly and amputees Disney dug there own grave
Very interesting the reason given or one of the reasons given by Disney is that able-bodied people abused it. So because able-bodied persons abused it the ability to cue sooner Disney stance is punish everyone! Absolutely makes zero sense! I think it is a convenient way for Disney to not accommodate all people with disabilities. It is not a luxury to be able to cue earlier whether it's at a theme park or airport. I wonder how many people on the Disney board were able-bodied as opposed to those who are not able-bodied! Or is it a board of all body people making decisions for those of us who are not! Maybe the people who are not disabled and jump out of their wheelchair or can be proven that they are not disabled and are scamming can be punished and banned for life from Disney and all the theme parks! How about that? Shame on you Disney!
Oooooooh, you’re the first one with that same exact line that I’ve read 300 times already!!
Yaaaah, you solved the mystery!
Scooby snack?
WRONG.
STOP self-diagnosing yourselves with ridiculous “disabilities”. What part of that is so hard to understand??
THAT is the reason we are here, not because “Disney must not like me”.
Lactose intolerance and “i get nervous around people” passing for YEARS now is the reason we’re here!
This is horrible! I have a disability. I may look ok but if I stand too long, especially in heat, I’ll pass out or even have a seizure. Sad that I can’t go back anymore. I know the system gets abused but why not require a doctor to confirm? They ought to be sued. Not our fault people abuse everything.
It doesn’t sound like you even tried the doctors note.
I agree that this change is not the answer. That said, the abuse of the previous system was blatant, rampant, disrespectful, and frustrating. The bright minds running Disney can come up with a better answer.
As a person with a disability, my experience is that Disneyland is a very boring and frustrating place for customers with disabilities and their families. Never again 😊
Im glad Disney did this !!!
Way tooooo many people abusing the system!!
Stand in line like the rest of us !
And she never stated what her disability is ??? And why it prevents her from waiting in line ???
She seems perfectly able to stand in line
Wouldn’t this be because too many people faked being differently abled so they could cut in line?
Yes, that’s exactly why. They weren’t allowed to actually ask for proof so a bunch of upper class moms started faking on their kids being on the spectrum or ADHD with help from those already approved to know “keywords” that get them approved.
with a das you don't cut in line. you wait just like those in line the only difference us someone with a das isn't physically stood in line they are waiting to get on the ride elsewhere but they still wait the sane amount of time if not longer. disney inflates wait times regularly. das card goes by times posted.
Last year at Disney World my wife got denied a disability pass just because she's in a wheelchair and she had to go through the regular queue line for every ride
So, the system did its job.
Thanks for your input
if your disability is you are using a wheelchair then yeah you go thru the regular line. das is or those who have issues other than using a wheelchair.
I used to go to Disneyland regularly until the ninties. They became so expensive, I couldn't afford it, plus the price of a trip to Anaheim. Being disabled didn't help, but there was some hope due to the DAS pass. Now, I see that overall, it's just not worth it anymore. Disneyland has become a heartless corporate machine. This is what happened to Walt Disney's dream of an affordable park that both kids and adults could enjoy.
My 5 year old son was born with Spina bifida and uses a gait trainer with kfos he got denied the first time but the second time he got access I’m will to do a doctor report if I have to
They are refusing to look at Doctor's Reports apparently. Of course is doesn't hurt to have it in case.
As a parent with a son who has a disability, when my son was younger Disneyland had several programs that were disability friendly. And for a family like mine who traveled 4 hours one way, stayed in the park for an hour and had to leave, it was a blessing..they even had reduced tickets. But I have to agree with Disney on this. They'd offer the tickets to local agencies (central CA).and those tickets originally were made available to anyone with a disability. Then those agencies started only handing them.out (you paid the agency for the reduced tickets) to select people ..
Then they wouldn't even tell anyone they had them and from what I was told, they were going to friends and family of those at the agencies. I Mean if the agencies who work with the disabled are scamming the system, you can't blame them.
In the UK you can apply for a disability blue badge. This is seriously vetted and its not easy to get you have to have supporting medical documents etc. Is there similar in the US? If there is, why not just use this as the queue jumping thing. This cant be passed from one person to the next if specific to one individual.
if people didn't abuse the previous policy, this would not have occurred. Regardless, with the amount of ride downtown and inoperability, why go, at all?
Um. NOBODY likes to stand in line. If I’m in the sun and heat and humidity I get overheated within minutes and if I can’t cool off a lot of times I get very bad heat exhaustion. Does that mean that I should be able to skip the line so I don’t have to risk getting in dangerously bad shape? No. I know that there are long lines and that it gets really hot. If I choose to still go on the ride then I have to wait just like everyone else. I think there can be some exceptions depending on what the disability is but otherwise they need to wait in line just like everyone else has to.
As someone with Post Traumatic Fibromyalgia (from a Traumatic head injury) I can't handle standing for long periods of time, I have to use disability parking as I get tired really fast, and my stamina (despite physio or small exercising) is just unable to handle what I used to be able to do prior to my injury. I am fairly fragile medically, especially after a genetic condition kicked in during my 20s that make too much stress life threatening now. It just means that Disney is no longer a vacation spot I can enjoy. I wasn't a threat to regular visitors, as I can barely handle 6-8 hours at the park without needing to go lie down for 12 hours afterwards.
I’d been to Disney world with someone with mobility limitations and it did kinda work like its own “fast pass”
I can see how people could have easily and heavily abused that but this is not the solution and just makes their parks less accessible.
And this is just another reason to add onto the many reasons of why Disney is dying. Disney is ridiculous now.
I am ambulatory wheelchair user. I can stand and walk very short ddistances but I cant stand or walk for a long time. I have FND(Functional Neurological Disorder), PTSD, anxiety, depression, and neuropathy. My body doesnt r3gulate heat well and due to FND, I am prone to sizures.
Its sad that this is not a friendly, family experience for families anymore.
If this doesn't change, not only will I not return to any of thier locations, I will no longer support them in merchandise or streaming app(s).
ptsd anxiety should be approved reasons to not wait in a cramped over stimulated line. you still wait but just not in the actual line.
I have an idea to make it fair. Why don't Disney have people with disabilities stay at the child exchange area of the ride with one family member. The rest of their family will stay in line, once the family members or other members of their party make it to the end of the line (the ride) the member with disabilities joins them on the ride...that way they really aren't skipping to the front, they would technically be in the spot the rest of their party is in, and would just join them for the ride, and it would not mess up the flow of the line for the other guest.
That’s already one of the options with the “new “ system. Apparently, it’s still not good enough for some people.
I’m Type 1 Diabetic. We used DAS last year when we went to Disney. It was really beneficial because if I would go low or really high,I wasn’t trapped in a line with no access to my proper life saving devices. Everything that Disney is doing these days is just disturbing. Walt would be ashamed of what it’s become today.
Where the fkkk are these “proper life saving devices” that you can’t take along with you??
@@vicdog4440 I typically keep snacks and glucose tablets, as well as insulin pens for if my pump leaks in a bag. I can’t really take bags on rides so yeah lol. Can’t treat a low blood sugar without snacks.
You can definitely take snacks, glucose tablets and insulin pens in a small bag with you. My aunt carries all that in something as small as a Fanny pack. And she’s never even considered applying for DAS.
@@vicdog4440 Must’ve changed the rules then because when I went they made us leave our bags behind with my father who didn’t go on.
I went to do the das pass interview with my almost 3 year old autistic son. Luckily my interview was not valid because our tickets aren’t linked yet, but they told me from what I told them, he doesn’t qualify. He is non verbal, does ABA therapy 40 hours a week, runs away (has run out of his old daycare class several times & once so far at ABA), doesn’t respond to his name yet, hasn’t mastered waiting even 5 seconds in ABA & his big stim is running as well. HOW DOES HE NOT QUALIFY.
Appeal or try again with a different cast member.
I had the chance to go back in 94, it took me all of 2 seconds to thanks, but no thanks, it’s over priced and over crowded as well, if there was a disaster the whole place would be a death trap for anyone with a disability. I can think of better things to do with my time and my money than spending it at a money grabbing theme park like Disney World.
She still did not answer the question, how it will change her experience. How will it change your experience for someone who feeds from a tube? Perhaps her accommodation needs to be access to a room to feed from her tube and can advocate for Disney to provide this for her when she visits the parks.
This women is in a wheel chair and is able to go away from the ride and come back at the required time and still skip the line.
She does not have a cognitive or mental condition where she is going to scream and shout or uncontrolled body movements. She has a lesser severe condition that allows her to go shop, eat and do other things before her ride time. If she can do a news report she can wait for a ride time.
if you are in a chair you can wait though. The wait would only bother people with neurological conditions. Maybe there should be a different kind of accommodation for physical disabilities like a waiting area if the chair cant fit in the queue or if being in a confined space is damaging to your health ...otherwise I think the change in policy is appropriate
no person who knows a disabled person or is not an ableist poc should be boycotting disney
That could be violation of ADA law, to favor some disabilities and ignore others. Medical Privacy laws make it so the disabled person should NOT have to explain what is wrong. And ADA law supports that. Yes there are abuses, but this new policy is NOT a good solution, and possibly even illegal. The logic is faulty.
Cool! Let’s ALL be able to simply say “I’m disabled, don’t ask me ANYTHING!!”
And get the DAS pass then!
I’m totally down for that. Of course, when the DAS line is 30 times longer than the regular line, don’t come crying because it failed. K?
My husband has severe PTSD and I use a wheelchair. The disability access was what made riding any ride possible for us. We won’t be able to go to Disneyland again if the policy stays this way. Sad.