EDELWEISS (for SWISS) A320 Business Class【4K Trip Report Amsterdam to Zurich】Cancelled & NO Refund!
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- Опубликовано: 17 май 2024
- What's Edelweiss Air Business Class like (flying on behalf of SWISS)? Check out this 4K Trip Report & Honest Unsponsored Review on board a Edelweiss Air A320 from Amsterdam to Zurich.
Hi there! My name is Kevin and today we are going to take a look at the full Edelweiss Air/SWISS experience as we fly our first leg down to Zurich from Amsterdam. We will take a look at the Star Alliance Amsterdam lounge, the terminal and facilities in Amsterdam, check out the aircraft and seat in detail, explore the food offerings and wrap it all up with The Flip Flop Score.
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💰 Flight Fare
Fare: $324.34 USD (AMS-ZRH-ATH)
Class: Business
Inclusions: 2 Meal Services, 2 Carry On, 30kg Baggage, Seat Selection
📽 Next 5 Videos
⇢ 26 Nov: SWISS A321 Business Class Zurich - Athens
⇢ 01 Dec: 🎄#FLIPFLOPMAS Ep. 1 Athens Capital Center MGallery Hotel
⇢ 03 Dec: 🎄#FLIPFLOPMAS Ep. 2 SAUDIA Business Class Athens - Jeddah
⇢ 05 Dec: 🎄#FLIPFLOPMAS Ep. 3 SAUDIA Business Class 787-10 Jeddah to Kuala Lumpur
⇢ 07 Dec: 🎄#FLIPFLOPMAS Ep. 4 Mandarin Oriental Kuala Lumpur
⏰ Videos posted at:
8:00 (New York), 14:00 (London), 20:00 (VN), 23:00 (Sydney)
--Video Chapters--
0:00 Flight Preview
00:23 Intro
00:34 Welcome to Amsterdam
00:42 Driving to Schiphol Airport
01:16 Airport Exterior
01:45 Check In Hall
02:23 Security is So Easy!
03:00 Star Alliance Lounge
03:55 The Story Begins...
04:42 Walking to The Gate
05:21 Our Edelweiss A320 Arriving
05:35 Today’s Flight Stats
05:50 Boarding Begins
06:20 Business Class Cabin Impressions
06:40 Seat Tour & Features
07:13 Pre Departure Service
07:30 Device Holder
07:40 Pushback & The Story Continues…
08:52 Our Route Today
09:03 Spool up & Take off
09:40 Breakfast is Served
10:00 Parting Chocolates
10:16 Our Final Approach
10:43 Landing & Taxi
11:08 Remote Stand Deplaning
11:20 Aircraft Views
11:33 Busing It to the Terminal
11:56 The Flip Flop Score
Music featured in this video is licensed under an Artlist Unlimited License.
This is NOT a promotional video. I pay for all of my flights and hotels (and I always tell you how much!) so I can be as honest and impartial as possible. I do not receive any special treatment that wouldn’t otherwise be publicly accessible, in fact, the hotels and airlines have no idea about my visit and that's the way I like it!
#swiss #businessclass #a320
Kevin, you’re such of distinguished gentleman, with my AMEX relationship of forty years I wouldn’t be so kind if they would have dare to refuse this type of frivolous charge. LH runs the show so nothing surprises me anymore of your trial & tribulations with this issue. Love the channel and your line of work, your reviews are a True Gem. Auf Wiedersehen, mein Freund!!😀
The only fault in all this they I truly put on AMEX’s shoulders is that during my first two disputes, the agent that took my reports didn’t tell me that they are limited to an insane 256 characters when detailing the dispute. Which is where a lot of the frustration came from since my disputes were rejected primarily since the full story wasn’t attached. But anyway, it is what it is. Worse has happened and even worse will surely happen again 😂
Thank you for not dissing my country by acknowledging that Lufthansa runs the show. As a Swiss (retired) travel agency owner I can tell you that there is nothing the airlines hate more than having to share the fee with us or an alternative ticketing system. Oh the hours of disputes I had. Moving on...glad Schiphol is getting their act together and flight-wise Edelweiss did good.
You have my deepest respect and admiration for your persistence.
And my next video out (on SWISS metal) was one of the best crews I’ve had in a long time. Nothing at all to diss on that one 😊 Thanks for watching 🙏🏻
@@tfft A few friends are Swiss flight crew, pilots and cabin staff. My best buddy is a purser (Maître de Cabine) mainly on long haul Swiss flights. I am very proud of them.
Hi Rachel, do you know how to get hold of edelweiss from US, they won’t reply my emails and the phone number listed on their website is for local call only! As I mentioned earlier it’s the only airline without a 1-800 number! We booked our flight to Zurich through United Airlines and one of segments is operated by edelweiss, so far extremely disappointed!!!
Looking forward to your KL report. Flew back from there last night. Very impressed by Malaysia Airlines' long-haul operation.
Enjoyed your video, with its double food-action.
3 from KL coming up! Thanks for watching 🙏🏻
Love your reviews 🙏🌴✈️
Thanks for watching 🙏🏻
IVE Not fly on EDELWEISS yet.Great work
Thanks for watching 🙏🏻
Thanks for the wonderful review! Glad that you got your money back:)
Me too! I’m surprised SWISS didn’t fight it again 😂 Thanks for watching 🙏🏻
5:30 I think different Airlines operate for Swiss, as you said.
For example, a flight I travel frequently is the Zurich to Brindisi route, on that flight its always a Swiss flight, although most of the time now its operated by Helvetic Airways. Same thing in 2014 on my way to London and back, it was a Swiss flight operated by Edelweiss Airlines.
Other than that, this was a great video! You're very underrated
Thanks for the kind words and for watching 🙏🏻
I have been watching your videos for quite some time and comparing the more recent ones with the earlier ones it is worth noting that your confidence level including the way you present them has increased substantially. The only thing I don't understand is based on the quality level why you do not have a hundred thousand subscribers by now. Maybe a concentration of area would be helpful as opposed to the seemingly random nature of your travels. For example I am more interested in Southeast Asia then Europe or South America and so less likely to watch a hotel review there. Also... this particular video left me feeling frustrated and less wanting to travel at all given the attitude of the billings and refunds departments. Anyway... just some food for thought.
Thanks very much, relatively speaking the channel is growing very fast. This month last year I had 500 subs haha. So quite happy with the growth. As for the different places, it’s two fold: 1. Personally I don’t want to just be an ASEAN centric channel (which was kinda the plan at first)… and 2. There’s no way to know how content from different areas will do or the audience that it will attract until you post it and see how it does. Thanks for watching 🙏🏻
Kevin, Thank You for sharing this flight travelogue. The inconvenience caused for the refund must be awful.
Thanks for watching 🙏🏻
Persistence pays off, literally! 🤣
I think the fourth agent could hear the desperation in my voice 😂
thanks for video
Thanks for watching 🙏🏻
Thanks
Thanks as always for your support 🙏🏻
These short flights are not worth the business cost. I fly strategically between the classes depending on the length of the flight and if a day or overnight flight.
I'd generally agree but the cost of these flights wasn't much more than economy (on a full service carrier), so it made sense in this case. Thanks for watching 🙏🏻
Unfortunately for all airlines in the Lufthansa Group you have to fight for refunds. I had a similar experience with Lufthansa when an upgrade purchased was not refunded after the feeder flight was delayed. Finally AMEX assume the costs as a gesture of goodwill. Unfortunately, the Lufthansa Group has an 80 percent market share at Zurich Airport. They know how to use their market power.
Thanks for watching 🙏🏻
A lot of people had this issue with airlines when the big "C" hit. Overall, it was handled poorly by airlines giving vouchers with 12mth validity only to realise that 12 months in and the world was still shut down. People got stung with all sorts of rebooking fees that made the credit pointless, and overall, the customer lost significant amounts of money (lm referring to flights in and out of Australia) lm wondering if this is why AMEX was making things very difficult to recoup the lost money. 🤔. Anyway, l always enjoy your stories and am glad you got on the flight eventually 👍
The problem on AMEX’s side which wasn’t explained to me until the third dispute is that, the agent that documents the dispute is limited to 256 characters to describe the situation! How on earth that is acceptable, I have no idea. So likely the first two disputes the agent didn’t or wasn’t able to make it clear that I had nothing to do with cancelling the ticket.
Wow 4,000 words for only $150. I have a paper next term, 4,000 words, price is good, do you do The Stoic's?
$324 ≠ $150…
Either way, my rates have gone up considerably since then 😉
lesson of the day: never book flights via resellers. always via the airline direct
because if stuff goes wrong.. things will go much worse than they have to be and noone feels really responsible
I would generally agree, but in this case, due to the glitch at SWISS, the result would have been the same.
Has anyone ever gotten hold of edelweiss? The phone number listed on their website is not working and it’s the only airline without a 1-800 number! What kind of airline lists a bad number on their website?????
Always best to call the hotline listed for the home country of the airline- typically much shorter wait times. Thanks for watching 🙏🏻
1-800 numbers in Switzerland work only if you are in the Country. No calls from abroad possible.
Schipol is terrible. Same for Frankfurt and Charles de Gaulle. One needs to buy flights directly from the airline to avoid the problem. Take Swiss to Small Claims Court. They will be forced to settle.
So, just don't fly to Europe, you're saying? lol Thanks for watching 🙏🏻
I'm not surprised by attitude of Swiss. In my opinion, LH and LX aren't customer friendly airlines. When my flight was invol. cancelled LX tried to charge me for rebooking. How much did you spend calling LX and Expedia?
How much money did I spend calling them? Was free. My main frustration was the absurd time it took with the disputes. Thanks for watching 🙏🏻
lesson learned = never book from an OTA unless no alternative available, know the law to avoid BS and get ready for B plan in case of troubles
At the time I booked the original ticket it was the only choice for that fare. Unfortunately though none of the the Euro laws regarding cancelled flights applied since technically there was no flight cancelled. SWISS claimed it was never ticketed to begin with. But yeah, lesson learned lol. Thanks for watching 🙏🏻
@@tfft The law or usual rule is that for any flight changes or disruptions before take off you must deal with OTA as airline cant change the ticket . If you paid for a service and OTA cant provide it , you must be reimbursed
The fact that amex went on your side at the end is good , but its was a painful time wasting experience showing that we consumers need better protection and help to get the laws also applied to corporations in same manner
Much admire your patience and tenacity! A lot of people would have given up, including me, although it would go against every principle of fairness and justice. When it takes up soooo much of your valuable (!) time, at some point you just want to give up, but well done you!
If we were talking about 20, 30 bucks then my principles would have set sail a long time ago haha. But $350 and then they have the audacity to tell me I need to pay $150 more to use a $350 credit to buy a $315 flight- that lit my fire 😂
That's awful service from Swissair !!
Was certainly surprised myself! Thanks for watching 🙏🏻
Kevin do you always have a whinge on your videos, or is it a typical American trait
In America, we refer to it as honesty. I’ve got over 50 trip reports on the channel and around 5 of them were negative experiences. If you’d prefer a diluted, sponsored or dishonest narration, there are surely many channels out there that may be a perfect fit for you. Hope you had a wonderful New Years.
I appreciate Kevin's honest reviews which cover both the good and the bad in his trips. If you don't like it, use your time for something else.
xox I ENJOY YOUR VIDEOS xox
Thanks for watching 🙏🏻