ServiceNow - How to Create a Custom Data Lookup in London

[@pelleitaby]

Really nice and useful video. Thanks.

[@ilovetruth8799]

Hi ,
Just want to know if data look-up allows changing the assignment group manually? thanks
use case:
Conditions: Contact type = Walk-in
Assignment group = Deskside team
-----------------------------------------------------
Can the desk side team re-assign the ticket to another team if i use the datalook-up rule? Thanks
Jay

[@AaspenNowSolutions]

Yep. Just make sure the Run on Insert and Run on Update are UNCHECKED. Otherwise, the system will align them to the value in the Lookup Table.

[@ali-dalloul]

Thank you very much!!

[@atuljain7662]

This is awesome and to the point video. Like it alot!!!

[@katejustine2737]

Can we use multiple matchers for this? Like I'll be using 4 fields as matchers.

[@AaspenNowSolutions]

Hi Kate! Yep. You can use multiple matchers. Hope that helps.

[@seasuccesschannel2628]

Good video