Hi , Just want to know if data look-up allows changing the assignment group manually? thanks use case: Conditions: Contact type = Walk-in Assignment group = Deskside team ----------------------------------------------------- Can the desk side team re-assign the ticket to another team if i use the datalook-up rule? Thanks Jay
Really nice and useful video. Thanks.
Hi ,
Just want to know if data look-up allows changing the assignment group manually? thanks
use case:
Conditions: Contact type = Walk-in
Assignment group = Deskside team
-----------------------------------------------------
Can the desk side team re-assign the ticket to another team if i use the datalook-up rule? Thanks
Jay
Yep. Just make sure the Run on Insert and Run on Update are UNCHECKED. Otherwise, the system will align them to the value in the Lookup Table.
Thank you very much!!
This is awesome and to the point video. Like it alot!!!
Can we use multiple matchers for this? Like I'll be using 4 fields as matchers.
Hi Kate! Yep. You can use multiple matchers. Hope that helps.
Good video