Why Customer Service Matters: Q&A with Horst Schulze - Craig Groeschel Leadership Podcast
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- Опубликовано: 24 июл 2024
- In this episode, you’ll sit in on a conversation with customer service expert Horst Schulze. Shulze is the founder, chairman, and CEO of the Capella Hotel Group. He also co-founded the Ritz Carlton. Schulze is well-known even outside his industry for his hotels’ extraordinary commitment to customer service, down to the smallest details. You’ll hear first-hand why a commitment to customer service must be the foundation any company, team, or organization is based on.
Buy Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise: www.go2.lc/ttvfp
Craig Groeschel is the senior pastor of Life.Church, recognized as one of the largest and most innovative churches in the United States. Craig started the Craig Groeschel Leadership Podcast in 2016 as a way to bring empowering insights and easy-to-understand takeaways you can use to grow as a leader-whenever, wherever.
Subscribe to the Craig Groeschel Leadership Podcast on RUclips, Apple Podcasts (go2.lc/cglpitunes) or Google Play (go2.lc/cglpgoogle) to be notified when new episodes arrive. You can also find leader guides for every episode at www.life.church/leadershippodcast.
Craig hand-picked three episodes designed to help you build a strong leadership foundation. You'll learn practical ways to influence your leaders, manage your time wisely, and improve how you communicate. Head to www.go2.lc/threekeys to get the episodes and leader guides sent right to your inbox.
About Craig Groeschel
Craig and his wife Amy live in Edmond, Oklahoma, where they started Life.Church in 1996. A New York Times bestselling author, Craig has spoken to millions of people at events and conferences in countries all over the world. Learn more about Craig: www.craiggroeschel.com/about
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Podcast Resources
More from Craig: www.craiggroeschel.com
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I worked for the Ritz-Carlton for 6 years around the country and Horst Schultze is the reason why.
He and Zigi Brauer were my idols who believed in me as much as I respected them.
A monstrous learning experience!
To transform the mindset of others in your organization to focus on the “why” over the “what” is the key to success! Great Podcast as always! @jdub561
Dankeschön fiel malz Respekt 🇦🇺
Awesome interview.
Thanks for Jesus Christ and you I like your Great comment passing out Great thought God bless you and your sweet family Amen Hallelujah 🙏🙏
I am a big fan of you Pastor Craig, I am from Latin America and besides improving my English Skills, I have learned a lot (in leadership and in the Word of God), please keep doing what you are doing (all of you not only Pastor Craig all the Staff that make this possible), you are one of my heroes of faith and you inspire me to accomplish a lot, God bless you and Dios te bendiga (that means God bless you in Spanish).
Thank you, David!
yes, iam def totally all about excellence, care and the best....but spoiling customers is not something to aspire...or fawn to them
For any German there, do you agree with his schulze pronunciation?
Und ich danke dier 10000 Mal du bist ein Seher gute Mensch mit guten Herz Zoti te bekofte me tye Po foli o djali Ma i Miri flm shum 🌍🇺🇸🇽🇰🇦🇱🇦🇱🇦🇱🇦🇱🇦🇱🦅🦁💎☝️