I ordered two of these and it literally doesn’t come with some parts shown in the video. I don’t have the metal piece with the screw openings to adjust to the desk thickness
I'm curious if they got some Peter Jackson photography directors on these videos because I can tell you for a fact that monitor arm doesn't fit that desk comfortably regardless of upper arm tension. I have the double arm installed right now and with monitors attached they cant be less than 12 inches from the arm.
The tension of the arm is preset to ensure stability, which may make it seems to be locked. Have you tried to press the upper arm down? Keep it horizontal and then you can turn the inside screw clockwise(“-”direction) to decrease gas spring tension until the arm can stay as intended. If you encounter any difficulties or need further assistance, please don't hesitate to reach out to us at business@mountup.com. We're here to help.
Hi there, please feel free to contact our customer support team via cs@mountup.com with your order number and the part number you are missing. Our customer support team will be happy to help!
Don’t buy it unless you have larger monitor. If you mount it with a smaller sized monitor like 21 inches gonna hang up in the air and will make your neck hurts
We are sorry to hear that you had a negative experience with the product. If you could provide us with specific details and reach out to our customer support team via email at business@mountup.com directly, we'd greatly appreciate it. We'd love to understand more about the issues you faced so that we can work towards improving our products.
I ordered two of these and it literally doesn’t come with some parts shown in the video. I don’t have the metal piece with the screw openings to adjust to the desk thickness
Faxxx me too vruh. I had to find a different way. Like my own way vruh.
Same! Lol
I'm curious if they got some Peter Jackson photography directors on these videos because I can tell you for a fact that monitor arm doesn't fit that desk comfortably regardless of upper arm tension. I have the double arm installed right now and with monitors attached they cant be less than 12 inches from the arm.
My upper arm "A" is locked in the highest position and will not adjust, I sent a message online but never heard back, can you help?
Did u ever find out
having the same problem and they’ve sent me three of them
@@brennanash2476 any fix?
SAME, IM FURIOUS
The tension of the arm is preset to ensure stability, which may make it seems to be locked. Have you tried to press the upper arm down? Keep it horizontal and then you can turn the inside screw clockwise(“-”direction) to decrease gas spring tension until the arm can stay as intended. If you encounter any difficulties or need further assistance, please don't hesitate to reach out to us at business@mountup.com. We're here to help.
Same here. Mine came with no padding, and missing the screws for step 1.
Hi there, please feel free to contact our customer support team via cs@mountup.com with your order number and the part number you are missing. Our customer support team will be happy to help!
Don’t buy it unless you have larger monitor. If you mount it with a smaller sized monitor like 21 inches gonna hang up in the air and will make your neck hurts
21" monitors don't exist.
Sorry to hear that😟. Please check the gas spring tension adjustment video to see if it helps: ruclips.net/video/ENXg0nNcE_k/видео.html
DO NOT BUY. IT SUCKS.
We are sorry to hear that you had a negative experience with the product. If you could provide us with specific details and reach out to our customer support team via email at business@mountup.com directly, we'd greatly appreciate it. We'd love to understand more about the issues you faced so that we can work towards improving our products.