Dealing With Tough Bosses & Co-Workers in HVAC/R
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- Опубликовано: 26 июл 2021
- In today's live stream, we discuss strategies for Dealing With Tough Bosses & Co-Workers in HVAC/R work. We won't get along with everyone in our workplaces, but we can figure out how to communicate effectively without letting them wear us down.
If you work with negative people, let them be miserable by themselves. The best way to deal with them is to ignore them while you're working. Instead of focusing on shared complaining, try to focus on the common goal of getting work done. Moreover, you can avoid contributing to a negative environment by leaving work drama at work and home difficulties at home.
Anger issues are common in our trade. You can deal with others' anger issues by acknowledging the inappropriate behavior and understanding that you can't communicate productively when tempers are high. When you have to address the behavior, don't attack their character but be direct about how that person's anger affects your work relationship. In extreme cases, give them space and walk away. If YOU are an angry person at work, try to address the root cause of the anger and work through it. Put structures in place that prevent you from lashing out at other people.
Careless people are also everywhere in our trade. You can deal with inexperienced people by remembering how you were when you were at their career stage; you can empathize with them and give them the appropriate space or tools to develop. If the carelessness comes from distractions, such as their cell phone, try to address the distraction and reroute the careless person's attention to the job's mission.
Micromanager leaders who tend to get over-involved in projects can annoy their teams at best or stunt their development at worst. These leaders can improve their relationships with their team by setting clear objectives and giving their techs the room to develop.
Sarcasm, rudeness, and condescension are all undesirable traits in the workplace. If you work with someone who is too sarcastic or condescending for you, calmly set that boundary with them that they can agree to. For example, you'll likely want to draw a clear line regarding racist and sexist jokes. If you are sarcastic, rude, or condescending, try to focus on communicating in a way that accomplishes the mission.
Cliques and tribes will form in any workplace. However, they can be annoying and difficult to work with. Your goal is to develop as many allies and as few enemies as possible in the workplace. So, being kind whenever possible is the best way to avoid clique culture.
Nepotism is also a sad reality in some organizations, especially in a few family-owned ones. The best way to address it is to talk to a leader about it; be straightforward and express your desire to work for a merit-based organization. You don't want to be a part of a business that shows favoritism towards family members anyway.
Many of the worst leaders refuse to invest in training and education. The best way to deal with these leaders is to know what you need to learn. Then, you can communicate your needs with your leaders. A leader who ignores that type of request is probably not worth working for anyway.
Egomaniacs are a particularly annoying variety of co-workers or bosses. The best way to deal with egotistical co-workers is to talk to them with a couple of other people to provide some perspective. It is much harder to reform leaders' big egos; you must decide if that leader is worth working for or not.
Exaggeration and lying are also inappropriate at work. Those habits lead to poor training and misconceptions. When dealing with liars and exaggerators, feel free to ignore them or question their stories.
Dishonesty with customers is a serious flaw in the workplace. If you have dishonest co-workers, kindly try to convince them to do better. If your workplace is shady, the only solution is to work somewhere else.
Unwillingness to learn is also difficult to deal with. If someone has the potential to learn, help them learn how to "learn" by using similes and metaphors to build their mental models. Lazy co-workers and those who perform poor work also fall under this category. Again, try to help those co-workers learn to become comfortable with good, hard work by setting standards.
Overreactors can also cause discord in the workplace. Many overreactors care a lot about their work, so it isn't a completely horrible trait. The best thing you can do is deescalate the overreactor's emotions respectfully and show that you care about their concerns. If you're the overreactor, take a step back and observe the situation.
Check out information on the 2022 HVACR Training Symposium at hvacrschool.com/symposium/.
Read all the tech tips, take the quizzes, and find our handy calculators at www.hvacrschool.com/. 
Развлечения
Thanks for answering my question about the traits you like in your techs or anyone . I’m 24 now moving to Florida in the next few weeks . I know the basics but I need to get better and just want to find the right place , make good money , and work with good people . Your videos and words help a lot thank you .
We are in Florida - you might consider applying
@@HVACS where at exactly?
Kalosflorida.com
When people complain alot or always find something wrong , I usually ask them what the solution to their complaint is and what steps they are taking to fix the problem.
The more secure I am in myself, the less annoying people are. It's funny that way. Don't let anyone stop you from reaching your goals even if you have to jump ship or start your own company.
A trait I can't stand is poor communication. You ask a point blank question and you don't get a direct answer. Another is procrastination and a lack of focus. Another is dishonesty. Another is unreliability.
Just to share what works for me....especially because I'm a bit anxious to begin with. I realized that allowing someone to control your emotions is a God like power. Literally they are controlling the voice in your head that you hear non stop. When I'm in a neutral state I declare to myself who I trust and have earned those type powers....and I keep that list very short. If your not on the list I sincerely try not to allow my emotions react more than what is necessary for the matter at hand. Something about being aware of this before anything happens allows you to control your emotions with more discipline.
You may not yourself be a confrontational person or bully or anything like that, but their is always someone there that wants to annoy you, or is secretly jealous of you, or has Crab Mentality so avoiding these types of colleagues or bosses can be a bigger challenge than the job you do there.
I noticed that I got angry and irritated on the extreme when I would drink more caffeine. I know that might be silly sounding. But I found out that I was sensitive to caffeine and didn't even realize it. I thought I was just a redhead and it ran in my genes or something. After I chilled on the caffeine some I was almost a totally different person. Great video guys.
No you're not alone I can personally attest to the caffeine Induced rage
Huh?
Thanks. Am tuning in from Canada. I appreciate all the knowledge you guys are sharing with everyone here. I appreciate.
Am here to learn.
Thanks again.
Jim in Nashville here. Unfortunately I did not catch the entire podcast but I caught most of it. I have been utilizing your RUclips videos as part of my training program at the company I work for. I’m very grateful that you take the time to put those RUclips videos out there. I enjoyed your podcast this evening and I believe that it is something that should be shared with owners, office personnel, service managers and technicians. Thank you very much for taking the time to put this information out there from your perspective.
Really enjoying your videos. This one was especially good. If I was in your area I would apply for a job! Thank you for taking the time to share what you have learned so far.
Super great info. Keep it coming. Thanks Bryan.
I am a mental health professional and I just want to say that this is pure gold. People at Kalos, you are truly blessed. I am on the brink of major career change and have been dealing with a terrible boss and I must say I wish all work environments were like what I see you guys have. Good luck and keep it up.
I'm new to the HVAC field, I switched from a culinary field to HVAC at 22 years old. I want to learn the trade and gain new skills to make my own HVAC business when I have master the skills needed for the trade. I've recently started the trade 2 months ago and the company I work for has placed me in different areas of the trade, Ductwork, installation, maintenance. and A lot of the guys I work with told me I wont go far in this trade and I will probably be fired after my 6 months of training is up and the company makes me do my own thing, and I don't get mad or upset I just smile and joke it off and tell them I'll make improvements but it gets to me time to time but I try to use it has motivation I've even found out they have told people in the office and they treat me different from other apprentice besides myself. They act has if I'm not in the room with them or in the morning they will say Moring or greet the other apprentices but when it comes down to me they act like I'm not there and ignore me I show up on time around 5:30 am every day since I started because I live the farthest away from the office and start time is at 8:00 I ask Questions all the times if I see something I Don't understand or something that's knew to me and when I ask a question they answer in a loud and angry tone of voice but I still stand firm and not let it get me down we all got to start somewhere in life.
Hey man how did things turn out?
Very interesting topic..... Nice o.
Hardest conflict situations I ever had to deal with was with family. Specifically because of that line between work and family
Joshua from Dallas,TX . Big fan me and my boss see you as the HVAC MASTER💪🏻💯
You should sell merchandise 👌🏻
Where do you work?
@@EastDallasKicks Townhomes in Highland Park
@@joshuaruiz8906 How did you get into the trade?
My wife told me I can be condenseding but I told her I didn’t know what it meant. She told me being snotty. Got it.
I got the option for a new job a different company. The interview went well. The skills mentioned, work ethic, not a drinker or smoker, no drugs or criminal history here. So all the way until the end until the GM mentioned my hair. I've left the military a couple years ago, and started working for their competitors. At the same time I've started growing my hair, so essentially 2 years without a haircut (it's part of who I am and lifestyle) and the GM said I'd have to cut my hair due to aparece. I came in with it clean and tucked it in a bun. My work ethic and nearly 2 years of experience in the field doing rough in, wire, final, change-out (pack and splits), and ability to figure out on the field without having to call a manager every time an issue occurs shows that I'm a valued worker who is ready to add to the company's business. However I'm not really willing to cut my hair to collar length.
I understand that some people might see it with"traditional" eyes but they should judge me by the quality of my work and not hair length or aparece. Same as tattoos or beard used to be associated with circus employees (also associated with criminal back in the day) men with long hair is just a styling thing.
Please shine some light so u can make adequate decision here. Put my foot down to show I'm committed to my lifestyle and risk loosing it, cut some as a show I'm also committed to the job as a compromise, or just "bend *ver" and cut my hair and start with resentment on a new company?
In the end your "lifestyle " can prevent you from having a lifestyle. You are valuable but remember the prospective employer doesn't know you. A modest image will always be preferred over a standout. As you age and mature you will look back and wonder why you let a hairstyle influence you. Im prior military also,you are just being rebellious because you are free now. When you have kids and a wife,a hairstyle is a ridiculous thing to be in conflict over. My friend cut his dreads and his hvac career took off. More companies saw him and he fit a profession image. Don't confuse what is accepted today with what is preferred 🤔
Instead of asking others "is that who you wanna be?" when finding them in morally compromising situations i like to ask "is this where you wanna be when jesus comes back?".
Lack of accountability is biggest for me. If you fuck up, say it.. don't blame somebody else
My boss is mad because she said we are leaving customers and money on the table on the weekends ( we rotate one weekend a month per tech, I'm on call this weekend, and she called me the day before and said I'm starting your day early on Saturday so we can run more calls). We can only get to so many with one tech. she then harps on us for not making 200000 monthly service budget with 4 service techs and 2 maintenance guys.. she has been in management but never worked in trade industry
Dont work for jerks. Too many opportunities out there.
How would I deal with a technician that is either incompetent or is replacing good parts to make money?
One good thing about the HVAC field is the need for techs so companies have more of an incentive to treat their employees well. I know this is the real world and isn't always the case but it gives you more freedom to leave and go elsewhere. This is 90% the reason I'm now in school for HVAC. I currently work for a machine shop run by a complete narcissist. He's a glass half empty person and always seems to be to be able to find something to bitch about no matter how well you try to do your job. It's incredibly toxic and disheartening to work in an environment like this. Misery is a good driver for change and schooling will take time as I'm only part time but I look forward to my last days here in the future.
Hey Brian, just got off the stream, listened to all of it, and you answered my question at the end. Thanks for the great advice as always, you're changing lives with this channel.
Particularly enjoyed 42:30-
"That copper; nope." *leaves*
As well as 43:28-
"I have a bad natural temper, and I work to control it. But I have punched holes in drywall, even recently". LMAOOOO
Haha thanks brother... I'm sitting staring a punched hole I still haven't fixed. We are all a work in progress...
I just wanted to share my thought concern Letting the anger out You're creating neural pathways in your brain that become your go to crutch which does not enable you to be able to look critically after surrendering and calming down and then finding a new way is a new way out of your problem you are kind of trapped in a rut. Which In the end makes trouble shooting a much longer process
The term "boss" says it all
I have been working for myself now half a year And it's soo much better than dealing with grown men that throw fits like toddlers. I cannot stand the personality that cannot control their anger and starts banging tools and such. I would immediately fire someone if that ever did that.
Seems the trades attracts this type of annoying person.
Zero tolerance for a " Nasty" boss , there are unlimited HVAC/R Positions..AGAIN ZERO Tolerance, many poeple have Ego issues, its not the problem of the poeple that dont , unfortunately sometimes its a boss...Do Not Tolerate it for a Minute,...these ego maniacs a few times in my Career in HVAC/R have mistaken me for some whole other body, I educated them, Im a Happy person all the time, some miserable men cant handle this ☺️
Pencil whipping , That Makes my job much harder it's harder especially when it win it is heavily suggested but never fully implicitly directed.
I think not talking you anyone is best. Even these guys that are talking about "complainers" I would just never talk to them. Even when I knew something would hurt them because I knew something was an unsafe situation and they didn't know. I would wait and watch for them to get shocked or whatever and enjoy every moment. I generally hate the people in the trades. I have my own license and work for myself thank God.
By the way the first caller has a stupid hat.
New to hvac industry but the company expect me to work like 14 hrs a day ...granted I have a 14 month kid.which I would like to see once and a while ...is this normal at every job in the industry
Been in the trade about 4 years now and working 50-60 hours for a few months straight in the busy seasons seem to be the way it goes also not a clock out at 5pm everyday kinda job your there until it’s done may that be 7-8-9pm
@@natemoto747
I just gotta suck it up I guess but I just don't wanna be that parent who misses there kid child hood over a job ..I mean don't get me wrong I do like hvac ....
@@Damian-ir8gn Hvac industry has slow months and busy months with inconsistent hrs thru out both. As a dad that's has a 4yr and has been in the industry for 2.5yrs. I'll say, you'll miss alot during the summer/fall months, but they likely see alot of ya during the winter/spring time.
(I live in a desert and do alot of install work, so your slow times mayb different then mine.)
It'll vary depending on what part of the trade you are in (installs, service, controls, etc.). And how good of a company you work for. A good family orientated company will make accommodations for their workers. Some just don't plain care about their workers though and work them to death. It's been normalized in this industry, and I've been told so many times by the old timers not to let work interfere with your personal life. Take the time to be around for your kids, they grow up fast and you will regret it in the future for not being there for special occasions. If your not specifically on call I would only work overtime on a case by case basis and if I need/want to do it. Just remember to budget for the slow months though...
Hvac job is slave labor sadly.
Just quit lol!! Thats the best way to deal with em
Imagine some old bastard that didn't believe in evacuating systems, and also didn't know 410a had to be charged in liquid form, and also never recovered refrigerant. Also charged huge amounts and paid his people nothing and preferred his employees to not have a locense even an epa 608. Have any of you had this type or heard of this?
Not putting tools back is bs!
I worked with my bipolar drug addict brother. Had horrible anger issues it was like watching a toddler bang around a furnace everyday. I studied the code books and got my master license and left that mess of a family business. You guys have seriously no idea.
The owner wanted everyone to be less knowledgeable than him and would get mad if you knew anything about codes or anything. Seriously was horrible Jesus Christ
Please anyone comment if you had a similar experience
One of my leads warned me he was
a dick from the get go. I just started work 4 days ago. I need to slow down and have thicker skin but I’m terrified of working with this guy. I think it’s on my end but I went with him today and just he gives me very little info and makes me feel like a complete idiot if I can’t find something. At the end of the day I got mad and told him he is a dick and got upset. I said sorry and wouldn’t happen again. I got pretty mad at him.
Im gonna start fresh tm and now I’m kinda embarrassed. Why does it have to be so hard. The work I can do just how he tells me.
1:32:42 :))))))