Philips Respironics DreamStation RECALL: Are you at Risk?
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- Опубликовано: 13 окт 2024
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Philips Respironics Recall on DreamStation, System One, Trilogy, and ASV PAP therapy devices. What to do if you have an affected device. What are your thoughts on this?
Recall Notice and Affected Devices: www.usa.philip...
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Thank you!!!
I got my Dreamstation Bi level ASV machine last September and for the past 4 months I have had issues with coughing, sinus infections -3 in a row, and headaches off and on. I reported this to Phillips and they said go to your Dr. and let us know your medical damages.
I agree with you Jason, Phillips knew that there was a problem and they should have recalled these machines when it was discovered. Thank you for giving all of us this information!
Maybe you need sinus surgery. Maybe its you. Maybe its dust mite feces in your mattress. Are you coughing up foam bits? If not, then its you.
Same...I wake up with headaches as well and not fully rested
I see a class action lawsuit against respironics coming down the pike....
I was literally just about to post the same. If there is one, I'll be joining it.
I will be joining the lawsuit too if there's one. And I even encourage one.
Can't wait for my eventual $5.02 check 10 years later!
It'll be lead by the insurance companies that paid for these machines.
There is one in Canada already: www.thomsonrogers.com/philips-cpap-and-respiratory-device-class-action/
Thank you for explaining everything so well with a twist. I work for a DME company and station at one of the major hospitals in my state. We found out this morning. It has been crazy ever since. I'll be sharing your video.
I know that I mentioned this to you in another video reply but it bears repeating. I have been an insurance agent for 37 years. There are many car and home claims in which smell has to be removed from a house or car. In homes (when a skunk dies in the crawl space for example) they use an ozone machine that oxidizes the air and removes the smell. In a car they can not use an ozone machine because the oxone oxidizes and destroys all the seals, gaskets and seat foam in the car. So, if Phillips used a foam in their machine that people are exposing to ozone, then that foam is being turned into dust by the process of being oxidized.
Thank you for explaining this in layman terms.
I have not used an ozone cleaner on mine. Does this mean I'm safe?
@@stpaulimdog not necessarily. They aren't sure if it is caused by ozone cleaning or poor quality foam or...
Now that I see where the foam is, who cleans that part with ozone?
@@douglashughes2331 That's why I'm not worried about it yet. I don't clean the machine itself. Only the mask and hoses.
Thanks for informing! In Germany our our specialist advisors did not inform us till today, but newspapers did.
I’ve been having my dream station now for a couple of years now. If they are having trouble with all these machines I think they been knowing about it. In my opinion they should replace it with the dream station two.
The Dreamstation 2 is not able to do BiPAP- I am stuck!
Nah bro, that machine sucks lol
We all need to boycott Philips products. It's obvious they new about this for a long time.
@@NecroBanana Yep lol. It looks to me like it got rushed out (either development and/or production, because of this issue) and that’s why it’s so meh.
....it was the white powder that was in my hose that I am pissed about. They knew and did nothing
I was cleaning my dreamstation with the Clean Zone CPAP Cleaner and even after running it 8 hours alone it still had a terrible gassy smell. I didn't know about the recall until now. Thank you for this informative video. I will call my pulmonary doctor tomorrow morning!
Me too
Mine had a smell too!! I assumed it was normal, since I had never used a CPAP machine before…
@@MelieSue the company that issued mine said that Phillips is going to start making plans to replace them starting on Friday. For now, my Dr said to use it but don't use the clean zone to clean it until the new one arrives
Yup avoid those ozone cleaners, they form noxious chemicals. These machines need actual manual cleaning from time to time. ❤
I have been having these complications for at least a month. Thanks I have not heard about this. I will stop because I couldn't figure out why I had a cough, headache and sinus problems.
I had the Respironics M series when I first started on CPAP therapy back in 2007. I never had a problem with it. It was big, clunky and noisy compared to today's systems but it was reliable and worked well for almost 8 years. I replaced that with a Resmed Airsense 10 which I really like.
It’s been dead silence since I registered my machine. I can’t believe how vague Philips is being on the fix!
I'm still paying for my Dreamstation ASV machine that I got in March. I've already bought back up hose, tank, & filters. Now I'm learning that my machine has a defect. Thankfully I've never used an ozone cleaner thanks to Lanky's videos. I don't want to keep paying for something SO expensive if I can't trust it.
**Update** Just hung up with my DME and they seemed clueless at first, put me on hold, then tried to play it off as if they had a momentary lapse. They have referred me to their IT repair people and I should be hearing back soon. I made sure to explain that they don't need to "diagnose" anything. Just replace the foam with the new approved foam. I want to make sure they don't use old preexisting stock that is just more of the same old problem.
According to my reading of the press release, there is NO currently approved replacement foam. They should give you either the ResMed machine or another ASV machine.
@@MsSgent , good to know. Thanks.
@@MsSgent Update: my DME switched me to a resmed machine with not much fuss and relatively quickly. Thankfully they were able to apply my couple of rent to own payments from the Phillips over to the new ResMed ASV.
Thanks for you videos on this! Corporations are so short-sighted. They don't see that handling issues like these in the most transparent way possible is the only route. They waffle as to who or what is responsible, as well as to whether they will recall or not. This waffling will cost them one customer for life.
No idea why this video popped into my feed, but it glad it did. My unit is only a few months old and I don't use ozone cleaners, so I'm not THAT worried, but thanks for the heads up. Registered my device today, and sent a message to the place I got the cpap from.
Isn’t it great that not one major network has carried the story
My local lung doctor doesn't even know there is a recall.
There seem to be many hidden things being exposed these days. That could be another revelation. Mt. 10:26
they all have carried the story
Right? I found out completely by accident! I've been breathing this foam for over 2 years. Developed a strange cough and throat issues. My doctor is on it now, ordering tests for respiratory cancers. My god. This is unreal.
Sounds like a class action lawsuit to me!
Thank you. Geez, I didn't know about this recall until I stumbled across your video tonight. My CPAP machine is an affected one.
Crazy times man! Great vid. Keep it up... You had me at PIXIE DUST.
I am very grateful for your vigilance and effort to protect the assisted breathing community. Please inform us if this includes the AirSense 10 Series. Thank you!
Resmed machines aren’t affected.
I had sinus surgery in March. Started with Dreamstation in February. It is now almost July, and have had ongoing bilateral sinus infections since…and headaches started about 2 weeks ago. Then yesterday I saw the recall info yesterday for first time. Symptoms now make sense. Called ENT office (who prescribed CPAP and did surgery) a few days before and they bent over backwards to make me appointment. Now that makes sense.
Thanks Lanky from all Australian Dreamstation users. Cheers Gary
When was the DreamStation 2 released to the market? When did Philips know about the original DreamStation's Foam problem? Did Philips reengineer the sound abatement foam in version 2 before or after they knew there was a problem. Why change the foam if there wasn't a problem in the first place? You got some 'splainin' to do Philips.
Those questions will be answered in discovery. I suspect things won't turn out well for Philips.
I work for a DME company and ironically when the Dreamstation machines mysteriously started becoming scarce, Respironics said dont worry because we now have the next gen Dreamstation 2 (how convenient). Needless to say its now virtually impossible to get your hands on a Resmed Airsense 10 (a far superior cpap machine).
Seems Sketchy To Me. MONEY over People they are Probably getting with the FDA to make Sure they Can't be Sued like Medtronic did with their faulty Leads. Smh can't trust Anyone of them
@@Element0f_1 My ResMed Airsense 10 AutoSet CPAP machine motor started to fail less than 4 months after the manufacturer's 2-year warranty expired. I replaced that poor quality unit with my DreamStation just 9 months ago. And now this recall. I just can't win.
My DME won't let me buy a new one. They say there is a shortage and won't let me pay out of pocket when I begged them. They say my machine is still "functional" and not broken. I don't know what to do. I have the $$ but can't buy . I have to meet with my sleep doctor for a new prescription and see if I can't get a different machine.
Love the T-shirt. Go Zags!!!!!!!!!!!!!!!!!!!!!!!!!!!! To bad Phillips waited so long to release this info. I'll bet this will not have a quick fix and many of us will suffer as a result.
Wow just found out about my recalled cpap on Monday, just got the letter today!!! To say this late of a notice is alarming is an understatement.
What gets my goat is that I just got my DreamStation (literally 4 days age) when Philips told vendors to stop selling them over a month ago. And now the vendor wants me to pay to ship it back to them before they send me a suitable replacement, which they aren't even sure is available.
Yea I've only had mine since February. You sure you don't have a 2? Those are safe.
I fear that much like the skepticism in lankyleft's voice that there is more than meets the eye. I fear that the listed reasons for failure of the noise abatement foam from "ozone, ultraviolet, high heat and humidity" is just the tip of the iceberg for the cause of failure and there's much more beneath the surface. As time progresses I can only imagine the depth of knowledge and when it first truly came to light. Oh and for what it's worth I called my preferred dme - I was told to stop using the dream station and they'll call me back once they know what they're going to offer me. 🙄
FYI. I received my dream station 2. It works fine . I did not like getting a black one. Hard to see at night. The hose is opposite side of reservoir and harder to open. I refill around 2 am. So I have to turn it around and fumble with a refill. Once done, it works fine.
Thanks. CPAP changed my life. To my knowledge, my machine is not affected.
Wow! I didnt know this and I work for the company that manufactures the circuit boards for Philips Respironics!
I absolutely love the twinkle in your eye when you say "drama." :D
High humidity environment- I live in Australia practically continuous humidity in spring and summer
Because of Philips foamgate, I experimented with stopping my CPAP use for a day and put on a Wellue O2 ring to check my oxygen drops through the night. I only had three significant drops to 90% without the machine. I wonder now if I actually need CPAP or even have serious hypopneas that require CPAP therapy. I wonder now if the fussy setup in the sleep test just made me highly anxious and brought up my hypopneas artificially. Maybe, I'll test my O2 levels another night and observe some more.
Hi
Thanks for the info - it’s not being communicated here in the UK, it was just because I watch your channel I found out.
This should be a mandatory recall not a voluntary one.
Also if you bought this on an individual level, you are not caught in the safety net (with big holes in it) as in the UK it basically is leaving it to the NHS as (one of ) the providers
Thanks 👍🏼
My dream staton was good for about a year, but this past year, it’s louder, I’ve had 4 sinus infections this year, I’ve constant headaches, nausea, dizziness, breathlessness and now asthma……..These are all symptoms of this foam problem. Wish they’d told us sooner.
Same here
I got a go at the beginning of this year, and I would vomit in my sleep every other night until I stopped using mine.
I have a lung specialist appointment September 2
They are killing you
@@neellss same symptoms for me! Im worried sick! Has the specialist gotten back to you?
I work for a DME provider specifically in Sleep Apnea treatment and this Recall has completely kicked our asses in regards to our supplyline of machines for our patients. ResMed recently came out with the S11 PAP machine which is the newest model to hit the market just after the Dream 2. Have you heard of the whole "Bacterial Filter" band aid fix, that supposedly shields the patient from the Carcinogenic particulates. It's been hell to have to see our patients go through this and Lord knows we're trying our best to help.
Hi Jason...I've been following you for a few months now...thank you for your excellent videos...your knowledge about all things CPAP is priceless. Regarding this latest issue with Philips, is this a worldwide recall? I live in Australia and, as yet, I can't find any information about it. Many thanks...
Some retailers in Aus already have the Dreamstation 1 "out of stock" since yesterday so I suspect they've been told. I suggest contacting the store you bought it from and go from there.
@@31tangovictor Thank you for your message. I'll be seeing my Sleep Specialist at the end of the week. In the meantime, I did find some info on the recall from back in April!
Thanks Jason for getting the info out! So the same day they announced the recall, I got on the phone with my DME and got a rental replacement....for $50/mo. Fail! ....but I guess it’s better than huffing pixie dust. Anywho weighing the options I made the decision to discontinue use. The upside, I rented a Resmed Airsense 10 and IMHO it’s a much better unit than the Dreamstation! Might be going with that in the future.
Had a problem with my dream station Bipap about 6-7 months ago. Weird smell, like something burning was noticed. I brought my machine in to be checked and they couldn't find anything. i also noticed the machine sounded louder than normal. Then I heard of the recall, made sure i was registered and tried to get it fixed and or a loaner. DME said Philips has nothing in place yet to authorize so I ended up buying a new ResMed Bipap and my wife a new Resmed cpap for $1800.00 hopefully Philips will do right and either fix or reimburse ( won't hold my breath, no pun intended) if they fix, I'll use it for travel..whatever I can't not use it anymore.
Don't mind breathing plastic but the cancer part its the one that gets me
I got my first ever CPAP in December. Of course it was the DreamStation. I always felt like there was a weird smell when I would use it, and I’ve had mild chest pain since using it. I assumed this was normal from CPAP use since I had no prior experience. Now I’m concerned…
Same here. Started using mine in november last year, gassy smell and all.
I just got my machine in March 2021 and got a Dream Station. I had the same symptom you did.
Never have used anything on the hoses but mild dish soap and water. Then rinse with distilled vinegar. Clean the reusable filter once a week and twice to 3 times a week the nasal pillow. Never had any funky smells or odors. Going on a year and a half. No wonder none of these cpap cleaners are FDA approved. And insurance doesn't pay for them. Maybe I'm just lucky. But I will contact the company and get in line.
I very rarely clean anything on my machine. The only thing I’m diligent about is changing the disposable filter every two weeks and rinsing the reusable one out at the same time.
Man, good thing I only clean mine every other month whether or not it needs it.... and I only use soapy water.... and only on the tube, mask, and water chamber.
i do this same. sound like we are good to go
After reading many of the comments here I noticed that the tv commericials don't advertize ozen cleaning devices any more, and haven't for months. I guess the strong connection to the issues is why. It's gonna hit William Shatner in the wallet to lose those royalties but I bet ya he's got a nice Resmend repladement faster than anyone else!
I do not believe I can trust Phillips again - I contacted my DME and awaiting a new RESMED. Thanks for all the information.
I have the System one and I just replaced my foam with a clean cotton cloth that I cut from a sock which may work as an alternative until I contact my Dr. I have used the ozone machine for about 3 years and I was told the foam was supposed to keep dirt from going into the machine. Not sure if it will help but I also had a new hose I bought online a few months back and replaced that as well. Probably needed to do that anyway.
I’ve been sick since December 2020. In and out of doctors (urgent care, ENT, PCP, sleep techs). Dizziness and constant sore throat and neck. Lingering sore throats. Switched over to the RESMED 10 as soon as I found out about this. It’s been three days and I no longer have lingering sore throat issues. CPAP supplier, doctor and medical insurance (my unit is less than 5 years old) all said it’s on Philips to replace. Thus, we have to register on Philips…as you said it’s in our hands. My worry is that I will have long term health issues due to inhaling this foam or gas for over 6 months. What’s more concerning is I found out about this recall because of a google recommendation. Never received a call from my doctor or an email/call/letter from Philips (yes I was registered with them as soon as I got my device).
Thanks for the update Jason.
Do we know the location of the foam insulation? Is it in the blower (front) half or the humidifier (back) half? Or both? In other words, will removal of the humidifier tank make the unit any safer to use?
I have severe complex apnea with an untreated AHI of over 120.
I see a huge class action lawsuit in Phillip's future.
Absolutely right!
Why? Do you have injuries from the foam? If not, then no. Thats what a recall is for. No easy $$ for you.
@@hyperlexis You obviously do not know how class action lawsuits work. People like me never get easy money (okay, maybe $10) from a class action lawsuit. What class action lawsuits do is hold large companies accountable when they make obvious bad decisions to benefit themselves. For example releasing information (a health risk in this case) purposely late so to increase sales of their new product (dreamstation 2).
@@donaldroehrig7817 yeah me being a lawyer who has litigated class actions, yeah I guess I don't understand them as well as you do. What are your actual damages Donny? Oh, you don't actually have any? Well then you lose sir. You lose! (Inconvenience is not an injury. Actual lung damage with physical effects is.) This is an annoyance. They are doing an overly cautious recall. Unless someone has died of foam bits, then a big fat nothing.
@@hyperlexis Nice try. You don't fool anyone with your childish trolling. Please, do tell. What law firm do you work for? You hide behind a false name and make false claims. Stand tall or shut up.
Hi "Lefty" - paper here! lol
I stopped using my Dreamstation and was in a roundabout way forced to purchase a Resmed Autoset 10. I got it set on auto everything, but then found my ears started ringing quite loud! So I set it on manual (fixed) setting with settings similar to my old dreamstation, which were slightly lower pressure and lower humidity and hose temp settings and I changed the "Relief" to 2 from 3. However, the ear ringing problem persisted but at a lower level.
If you would be so kind, what do you think may be causing the high pitch ringing issue?
The thought that came to my mind were;
*higher pressure?
*the different AHI extra pressure boost ( Dreamstation - a slow single puff) (Resmed Auto - a series of little puffs)?
*maybe the Resmed gives higher hose and humidity temperatures?
*that the Resmed might have a faster airflow because it's not restricted by two intake smaller filters like the Dreamstation (one coarse, one fine) and the "climate gate" thick sponge constricting airflow - whereas the Resmed has hardly any "foam gate" and only one large fairly coarse intake filter?
Any thoughts
with thanks
Breaker
My Dream Station machine is my 3rd CPAP Machine. I still have the other two and they both work fine. The only reason I got the Dream Station in the first place was I changed suppliers. I was having trouble getting mask parts from my old supplier and I got fed up with them. Turns our there is not problem using my old machine with the new mask, so I'm good to go. I'm sure they will get around to me sooner, or later, but I'm in no hurry. My other two machines work fine. If I have to changes suppliers again, it's no big deal to me.
Great report, I find it odd they say there is a low level of complaints - how do you know to complain if you don't know there is a problem. And yes, they certainly wrote the legal boiler plate in their favor How about paying for a physical exam including X-ray to see if you have had any contamination., or refund you cost of ozone cleaner if you bought one. For the moment I am glad I have Resmed. This just shows how big companies can roll over you and intimidate you after you have made them rich by buying their product. Not too many primary care doctors know that much about this or care. Plus I bet this recall is not known about by Medicare.
I've seen a lot of various foam types deteriorate over time. Probably most of these machines are manufactured in China. This is not particularly surprising. I wonder of other brands might eventually be affected too?
No these are supposedly made in the USA, which is the reason I bought Respironics over ResMed in the first place.
Great stuff as usual. I have a dream station one and I’m getting out of Phillips. Can you recommend a suitable machine for me?
RespiMed is good, i been using it for 1 yr now after being on the dreamstation for 10 yrs. I was diagnosed with lung cancer in 2017.
@@traceywilliams7838 thank you. Glad you are ok.
For the people needing to use their CPAP machines (which is probably the majority of us assuming not many are using their CPAP just for the fun of it) WHAT DO WE DO, before we get our machines repaired and/or replaced? Do we stop using our machine and risk not breathing at night or do we continue to use our machine hoping for the best while worrying that we might get some foam in our lungs? IS THERE ANY SORT OF AN IN BETWEEN OPTION THAT WOULD ALOW US TO BREATH AT NIGHT WHILE ALSO PREVENTING FOAM FROM ENTERING OUR AIRWAY UNTIL WE GET OUR MACHINE REPAIRED OR REPLACE?
The issue is the PE-PUR foam that is used for sound abatement can degrade resulting in a host of issues including death Souce: FDA. I recommend requesting them to provide a shipping label to send your machine to a qualified testing facility for analysis. At their expense.
Unless or until this testing is conducted, you and they don’t know for sure if you may have been breathing in dangerous VOC’s. Don’t loose chain of custody with your machine by returning it.
Request Philips ship you a DreamStation II which uses silicone for sound abatement.
I tried to sleep without my Dreamstation and couldn't sleep. I couldn't relax and just laid there forcing my breathing. I had to put the mask on and damn the torpedoes. Philips has in their recall docs that it can be used, but suggested using an inline filter in the meantime. There's a market for you Jason! The inline filter can be found in numerous places, but delivery is at least a week.
I see a lankyleft video, I click like
I see comments like this.....I too click like! 😉
Thank you for the info! I didn’t know about this until I saw your video.
I did make a comment on 7/5 on your video from March 21...
Definitely in talks with my Doc and my med supplier about this...
I had a system one in 2012 and one evening it started smelling like hot burning sports car tires on nitro. I took it in and they replaced it with a “new” to me one. No one would say what was wrong with it. I wish I kept it and went an official lab inspection route. It would have been a good case since it was almost new.
I had just bought dreamstation 1 month before the recall. I didn’t actually get any kind of notice of something wrong until 2 months after Phillips had recalled it.
Thanks for the update. What are your thoughts on using in-line filters as a temporary mitigation while we jump hoops trying to get the recall repairs or replacements?
I think that's an excellent idea. Probably what I would do. Make sure you set the machine "antimicrobial filter" setting to on.
@@Freecpapadvice will I be able to use my humidifier with an inline filter or will it make the filter to wet?
That would solve the problem actually. No foam bits will get past it.
@TheLankyLefty27 In-line antimicrobial filter is not going to help if the harmful material is in gas form. Also, Dreamstation does not have antimicrobial filter setting like Resmed Airsense 10 Autoset.
@@Freecpapadvice In-line antimicrobial filter is not going to help if the harmful material is in gas form. Also, Dreamstation does not have antimicrobial filter setting like Resmed Airsense 10 Autoset.
I have a dreamstation and it is affected. Here in Australia there is TGA that governs this type of issues. Hopefully they will allow people to get a full refund. My device is less than a year old.
A "full refund???" Are you seriously out of your mind?? You have been breathing cancer causing foam and you only think of this?? Get help.
I registered my machine today. They said they are waiting on fda approval before they can do anything at all.
This explains why they offered a $100 rebate on the Dream Station Go machine a couple of months ago. Of course it sounded like a good deal to me so I went with it.
I don’t know how or why this video popped up for me considering what I usually watch but thank you so much for this info. I definitely have one of the ASV machines and will be reaching out. This is a joke that they aren’t taking it more seriously.
Hi guys, I contacted my doctor at the VA, the answer I got at this we have no plan. Waiting for the national VA to decide. So in the mean time use at your risk. You got to love the government. Never seen anything on national news.
Same here. My pulmonary specialist office is baffled and trying to figure out a solution as well.
Hi Jason, thanks so much for your invaluable information, particularly regarding this important topic. I've asked another expert their opinion pertaining to my concerns but I would really appreciate your input.
1) I use a Philips Respironics Amara View mask in concert with my ResMed AirSense 10. Do you think the Amara mask itself is safe to use, and does not pose any health threat?.
2) Also, I only used a DreamStation for about a week and a half before going back to a ResMed. At the risk of sounding like an alarmist, do you think that perhaps it was too short of a time to get any adverse effects? I know you're not a doctor, and there is no guarantee, but I suppose I'm looking for any reassurace.
Thanks for your input, Jason!
1. I'm sure it's fine. It's just silicone and plastic.
2. I have no idea! Certainly not my area of expertise.
@@Freecpapadvice Hi Jason, thanks for your prompt reply. I'll take solace in the fact that the mask is probably alright. I'll try not to worry about the exposure as the time exposed could have been much worse. Thanks!
Why Phillips didn’t have a record of patients who used CPAP machine that the series appear in the recall, because that machine that I used was rent I can’t register also they don’t have information of people who used the problems machine like me that I returned due to a lot of health complications. During the year 2016 thru 2018 I have asthma, many sinus infections and a lot of respiratory infections. Also I have atelastasis in my lungs and I was in very bad condition with a pulmonary embolism. One lawyer told me that’s not enough they only look for asthma for more than one year after I started used the CPAP machine and the mask that both appear in the recall. What else they wanted me to have . Why’s Phillips company don’t have records of all the patients they occult something. What’s supposed to do. Thanks for your video
It’s easy to remove the foam from the system one yourself, did it today. The machine is not noticeably louder. What about the little foam filter piece, is that also a concern???
Very upset we didn’t know about it sooner. We should of had a letter from them.
Greetings from across the pond in Ireland currently but supplied my dream station by local hospital where I usually live in England!! Interestingly Philips have not recalled the dream station in uk it seems only US at present. It really isn’t good as so many people rely on CPAP etc so how can this recall work successfully? Are people just meant to sleep without their machine for weeks whilst it is repaired? Love your channel and as a fairly new cpap user (18 months) I find it so informative:)
They should have recalled earlier. I still have my remstar auto with c flex which was my very first machine in 2004 and not affected by foamgate
Universal Fit in-Line Filter for CPAP and BiPAP Machines - Filters to Purify Your CPAP Experience -Suppose to prevent foam particles from getting into the air tubes. What do you think?
What if I don't have a DME? I purchased mine off Amazon. What now Lankster?
Ditto ?
I don't know, but I would suggest contacting Respironics directly to find the next steps.
Advise the patient that there is a registration process. They can begin the process by calling 877-907-7508. (An online registration process will become available in the coming weeks.) this is what we are doing at my company.
@@jasonb193 When I called they refused to take my information and told me I could only register after the website is up on Thursday www.phillips.com/src-update
@@karenkessin4135 That's crazy they are not handling this very well, but I have never been a big fan of them anyway.
This must be a decision based on the liability calc from fight club.
Go Zags!
Not directly related but I found structural differences in Dreamwear nasal cushions between those made in China vs. Costa Rica. It was hard to find Phillips contact info for patient complaints. The machine issues are a clear sign that this company has serious quality problems.
Good message. What about my son's C-Pap which was upgraded from an old one and traded in to a (supposedly) brand new Philips Respironic only to have his physician discover that the item number didn't match with his "brand new" c-pap but instead from a reused and refurbished c-pap -- yet permitted by law.
How can we be sure that he will finally get a new and safe c-pap that is certainly due him?
My son happens to be one of those sweet people where the dark cloud always seems to hang over his head while it is shining on everyone else. So here we go again.....
I have the Station One and have been light-headed and having headaches as of May of last year (2020), when the knob broke.
My husband has the the dream station cpap machine and his cpap supplier sent a letter about the the recall I thinka couple months ago. But he has no other machine to use. He's used other cpap machines before but the old ones that look like they've been recalled.
I removed the foam and it sounds the same to me. I’m married to my cpap I can’t just discontinue use until phillips pulls their head out of their ass and decides to fix/replace. I still can’t believe their answer is “check with your doctor and determine if cpap is still needed” lame!
How do u remove it
I’ve been complaining about mine since I got it. I don’t think machine is reporting what goes on with my sleep time or quality.
It feels like it drops in pressure stops when I’m sleeping right stops off and on. And sometimes it has a very bad smell.
I also don’t feel refreshed at all.
Medical hooks oxygen and medical won’t give me new machine. At the same time I am terrified to not wear my dream station bipap machine.
I use the Trilogy 100 ventilator which is also on recall. Before I was using the Dreamstation 1. Who new? Philips new.
Many years ago, there was a recall on my Resmed S8 because of a faulty power supply connection that could lead to a short circuit. My DME contacted me about the recall and I had a new machine within a week.
I have a DreamStation (Old) - I do not use it - I have used a ResMed Air Curve now for 4 years. (I wonder if they want mine returned to them ) - After all - what if I sold it on Craigs List and someone sucked in a lung full of foam?
Not that it applies in my situation because I just have 2 different models of resmed, but if I were you, I would wait a bit and then at least get the old one repaired with the new foam or whatever option they offer for free.
I personally have kept my old resmed just in case something happens with my new one and I still have a backup available because I cannot go without a CPAP when I sleep.
@@alyc1079 My Resmed is good to go I am happy with it for the most part.
The DreamStation is a CPAP - the ResMed fits my Prescription for Bi-pressure.
I had my machine a Dream Station bipap-pro suddenly give problems. I was jolted awake by an acrid burning in my nostrils. I removed my mask and found the tank empty and heat settings on high for hose and humidifier. I always have them shut off in summer. I sneezed violently for 3 days and had to return to using supplementary oxygen during the day. When I checked the filters it was full of black sooty looking material. My equipment provider tells me that this is different from the recall. They took it in for repairs before the recall was publicly issued, but I believe they knew about it. They gave me a loaner dream station one to use in the interim. It is also affected by recall. My previous system 1 is also affected. Luckily I have an old ResMed unit that was a gift. I am in Canada where suits against any medical entity must almost always be a class action. This is the one bad thing about our health care. Way too much operation with impunity without any financial accountability.
I've never used ozone and we keep our house really cool (yay for menopause, right?). Because I knew it was going to be a nightmare, and also because I've bought, out of pocket, additional hoses and masks, I just sucked it up and put a ds2 on a credit card. When my ds1 eventually gets fixed, it will be my backup. I love my ds1 and I think this whole thing is outrageous and shameful. I shudder to think what the fallout is going to be in terms of lives and long term health consequences....
I have had mine since 2017..... That is a lot of hours with this thing. How do I know if my health has been jeopardized due to this thing? Sounds like a class action case to me! Will removing the foam void my claim? I need this machine to sleep and don't have access to another one at the moment. I called them yesterday and all they have said is we will try to get you a replacement unit when available😳😳😳 So I guess I need to sit and wait til they decide to do right by me and all their trusted customers😠
I'm an attorney and I've got a couple of concerns about letting them "repair" the machine and dispose of the foam. There's going to be a lawsuit at some point over this. Philips has already found its scapegoats, which are the Ozone cleaners.
Rest assured that you will never see the condition of the foam once the machine is "repaired." That may make it difficult to later link any potential health complications with the foam.
You should be VERY careful when answering the Philips registration form. Philips asks whether you've used an Ozone cleaner on the machine. There's a reason they're asking that question and it has nothing to do with whether they're going to repair your machine. They're asking that question in anticipation of future litigation. You can guarantee they'll use that answer against you at a later time.
** IF you disassemble the machine, and I'm not necessarily advocating that, be sure to take good pictures of the foam. A better option would be to record the entire process (with a time/date stamp).
I thought the same thing...what's the solution? How do you keep the unit in question and get a replacement too? To buy one outright is expensive
@@nytess2
That's a tough question. I own a Dreamstation, but I'm sure you're on the hook if you tamper with a leased unit.
I'm not sure whether Philips would refuse to "repair" a machine if they determine that it has been disassembled. I've contacted my DME and they have no clue how Philips will approach this. (i.e. whether to replace the unit or "repair" it)
My guess is that they will simply replace the foam with some other type of sound suppression rather than replacing units. That's cheaper and it allows them to get their hands on the foam. Either way, I don't see this being a very efficient or fast process. I'm sure they're banking on some customers--who desperately need CPAP--to buy the Dreamstation 2 rather than waiting.
Thanks!
Regarding using ozone to clean. I use an ozone generator to clean my mask, hose, and water tank. Everything goes into a bag and the hose connected to the mask plugs into the ozone generator. The ozone never comes in contact with the machine itself. It's actually done in another room! So, when asked if I clean my machine with ozone, the answer, at least in my mind, is "no, I don't". I'm sure the crowd that insists that anything added to the water chamber will ruin your machine might disagree.
@@robertbanks8688 The question is regarding using it on the machine, so yeah, you are in the clear on that.
Has anyone heard a timeline on getting the replacement abatement foam? Concerned about the turnaround... I just had a truck out of service for six months last year, waiting for a recall to be completed. So yeah, I've got a bad recall taste in my mouth lol
Carcinogenic=Cancer, and serious respiratory disease, sounds really serious! Any ways, I hope you’re enjoying your baseball season. Are you still coaching?
Stage 4 terminal cancer!
I was just diagnosed with non small cell stage 4 cancer. I used my Phillips Dreamstation until they sent out a replacement.
If anyone knows more about the litigation or type of cancers associated with the Dreamstation, please let me know.
I’m using my old M-series machine which still seems to work great.
Why doesn’t Philips and other manufacturers design their machines with both pre and post fan filters? There should be a filter designed at the end of the hose right where the hose connects to the mask/nose gear.
Yes I was evidently. I contracted bladder cancer. Is there a connection? 60 minutes will be on it like a hound dog.
My local apria just told me to register the device on line with the manufacture. They said they have been given no direction from them. I just did. Mine is less than a year old and I don't use ozone to clean it.
Ditto.
My Dr and dme are saying they can do nothing. Deal with Phillips on recall unless you can afford to buy on your own. Insurances not covering unless machine more than 5 years old.
I called the Philips 877 phone number and spoke to tech support.
They said they do not know details today about their plans.
Also said that they will be posting more information Thursday June 17 including their plans and maybe recall forms to fill in.
The only thing else I learned was that the problem happened because of cleaning methods. They said the only safe way to clean the machine was water and dish soap. Nothing else. Does that mean that MaskBright might also be a problem?
Mask Bright is meant only for cleaning and oil removal from masks, humidifier tanks, and tubing. It definitely should not be IN or on the machine!!! The cleaning methods cited are ozone generators.
@@Freecpapadvice
Thanks. That is what I suspected.
Lets watch & see what Philips posts tomorrow at:
www.usa.philips.com/healthcare/e/sleep/communications/src-update
I have a lung specialist appointment September 2. I will sue them if I am affected.
I use the System One, but I don't clean it with ozone. My Dr.'s Office said he recommended going ahead an using it until they know more about what to do. I do know if I don't use it I end up with massive headaches. They blame ozone cleaners but most foams break down over time.
Are there any Resmed Cpap machines recalled 🤔
I suffer from pulmonary hypertension and since using I have worsened severely.
You can use a bacteria filter in the mean time for extra assurance till we hear from Phillips on replacements.
Is there any way to check if mine has been messed up or should I just seek a replacement? I have severe apnea and can’t go without.
same
I've been using my DreamStation for nearly five years (Bi-level). I am literally afraid to go to sleep without it because my sleep apnea is so severe. My RT and I had talked about it being almost time to get a new one. I love my DreamStation and don't want to change to a different brand or type, but now this recall. What do you and your followers recommend? Of course, if I will get it fixed and use it as a back-up. But what about the new one? What's the best?
ResMeds are good, according to people.
l see people taking the foam out, because it is to suppress the sound only.