Don’t Buy a Car Until you Watch THIS Video | How Dealers Upsell You on Everything
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- Опубликовано: 11 сен 2024
- Buying a car can feel like a battle, but the real fight often begins after you've agreed on the price. In this role-play video, we dive into "Round Two"-the upsell overload in the finance office. Watch as the finance manager throws every protection package and warranty under the sun at Zach, trying to increase his monthly payment by over $200!
You'll see firsthand how dealerships use these tactics to pressure you into buying extras you might not need. But don't worry, Zach pushes back, asking the tough questions and showing you exactly how to take control of the situation.
Learn why it's crucial to:
Ask for the actual price of any add-on, not just the monthly payment increase.
Understand that everything is negotiable, including warranties and protection plans.
Take your time-there's no harm in going home, doing your research, and making a decision later.
Don’t let the finance office catch you off guard. Watch this video before you buy your next car to arm yourself with the knowledge to say "No" to unnecessary add-ons and keep your hard-earned money in your pocket.
If we can help you with buying, selling, or protecting a vehicle, please let us.
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#automobile #cardealer #carbuyingtips #carbuying #toyota
My wife once made the mistake of buying gap insurance on a new Honda. Sure enough, it got totaled (not her fault), and we could never get the gap insurance company to give us anything but excuses, and they basically said, “You’ll have to sue us to get us to pay.” We did, but our lawyer collected a third of the settlement, which didn’t cover the full amount of the gap to begin with. One transaction, and we got screwed by the dealership, the gap insurance company, and our own lawyer. They’re all crooks.
I always get gap through my insurance company allstate etc only needed it once when I totaled a car and it worked out was well worth the extra 10 bucks I paid a month
Insurance is a scam, full stop.
Worst part, lawyer screwed you the most
Share the gap insurance company name
My experience with GAP insurance was the opposite. It covered what was owed over the value of the vehicle loan and I received a refund check.
A vehicle purchase is not an investment, it is a liability!!!
100%
That makes zero sense- stupid really- you don’t generate any revenue from the car ???
Sounds like something Dean Witter would've said. 😆
@@reserva120 correct. most of us dont
all the more reason for a protection plan
Every time I buy a car, they say I'm crazy for not buying gap insurance. I then tell them I drive 2,000 miles a year and they're crazy for trying to sell me protection packages lol, I win every time with that simple line.
Well unless your putting a lot down you should be getting GAP. HOWEVER, you should NOT be getting it from the dealership. Your insurance company will give it to you cheaper AND be easier to deal with. Accidents can be out of your control and you don't wanna be upside down lol
@@jacobkummer2067 Here's a helpful formula for you: Don't buy cars that cost more than what you make in 6 months.
40k a year? 20k car
60k a year? 30k car
You shouldn't have to insure 6 months pay lol
If you need gap insurance you’re overpaying for the car or you’re putting a lot of miles on it.
@@YouFoundNick Agreed - doesn't change anything related to GAP though
@@RUclipsparolee You don't have to overpay - agree on miles though. If say you bought a 55k car, it actually costs about 60k to purchase. Then when you drive it off the lot, it depreciates 10-20% - lets say 15%. That means your 55k is now worth a little under 47k. So if you put less than 13k down, you should get GAP. And MOST people are putting less than that down. In other words, if your putting less than 25% down - you likely need GAP.
Ah yes, the upsell! They pulled this stunt on me when I bought my car in 2020. The saleswoman kept calling me "queen" and "my sister" as if I was going to fall for that because we were both Black (LOL!). No way was I going to pay $3,000 or $1200 dollars for the "protection packages" she was trying to sell me.
Not car related per-se but just wanna thank you guys. I looked for a new 2023 sxs specifically for the chance to talk them down on a unit thats been sitting. With all the knowledge yall provide I was able to go from 25k OTT down to 13k out the door for a new unit, no miles, 1 year manufacturer warranty.
Absolutely valuable knowledge on this channel when put into practice.
The salesmen even asked if I was in sales.
Wow, that’s an incredible deal! It’s awesome to hear that the knowledge from the channel helped you score such a huge discount. Congrats on your new ride. Thanks for sharing your success story-it’s great motivation for others too! 😊🚙
How did you do that?
MY ANSWER TO EXTRAS IS ALLWAY A HUGE NO.
For me, it’s NO, and if you continue, I’m walking!
Yeah, a big fat one!
I just tell the finance manager to put that paper away and move on.
Why? Some of them look like they make sense like the maintenance package. Can someone explain to me why they are bad?
@@charlotteyork7074 If buying the maintenance package look at what you are getting and compare it to the price you would pay if you just paid at time of service for those services. Remember to figure how much interest you are going to pay for that maintenance package that you rolled into your loan. Read the contract very carefully. Anything a dealer (or anyone for that mater) tries to push on me, I am resistant to get it unless I know for sure it benefiting me financially. A dealer is pushing these thing for one reason and one reason only and that is profit. The dealer does not care about you one bit, all they care about is milking you for as much money as they can.
Bought a 2014 Prius V in April. The way I got out of all this crap... was to write a check for the asking price, sales tax, and one state mandated fee. You give dealerships no legs to stand on when you simply, pay, cash!
There’s No Such thing as a Used Car factory !!
That's how I buy a car every time. I just say, "here's my check. I gotta go." Then I get up and leave. I am woman, hear me roar.
They have a video on why paying cash up front is a really bad idea and how you lose all your leveraging power. Y'all should check them out
@carlapeterson5056 Not sure I follow. I dont doubt thete's a video on the topic, but doing it my way (paying cash) I leveraged 6 grand off the purchase price by saying no to add on's mandatory when financing, and negotiated my monthly payment to $0.
Just my thought. 3-yr, 36k mile warranties seem like manufacturers arent confident in vehicle longevity
They do that to tell you the extended service contracts.
It's just cost savings for them. Hyundai Kia offer a 10/100k warranty and their cars are not good
I was ready last week to purchase a new car, but after watching all your videos and knowing that I would be sitting there with someone shoving all that stuff on me when buying a new car is supposed to be a wonderful experience in my past of course every car I bought newI can’t say the salesman were always happy with me. OK they were never happy with me because I was informed but now I don’t even know if I want a new car I can’t go through this.
It's funny when a sales/finance person calls the car an _investment_ No, it's a depreciating asset.
It's hypocritical when you're buying a Toyota the sales person is touting how bulletproof their cars are but the moment you're with the finance person they scare you into believing you're buying a lemon.
Just bought a new Camry last week, and the finance manager tried telling me 3 different ways how my hybrid battery could fail within 50K miles 😂
This gave me anxiety for the length of time it took Zach to say NO thanks lol
Yeah, don't even let them get rolling. Deadpan "I'm not interested" (with a stare) goes a long way.
Ray was WAY less aggressive than most finance managers I have dealt with. They usually go to great lengths to try to scare you into buying the packages, and they even act like only a fool would refuse the coverage.
@j29maniac I'm basically a yes man so I can get the hell out of there as quickly as possible! 😆
That us what they want you to do@TJWinter1221
That's why you have to take charge first. The minute they start talking about the packages just say "We are not interested and won't be taking any of that stuff."
If/when they persist, just talk over him. "No, Skip it. We are not interested. "
Less aggressive but you can tell he was full of it when he sold cars lol
Dealerships must hire timeshare people.
Buying an extended warranty for a 4Runner defeats the purpose of buying a 4Runner
Yes sir, well said.
ha ha, true! Me, the First owner of the mighty 2008 Toyota 4Runner SR5 😎
Lol. says the guy who thinks circuit boards grow on trees .
Not sure new Tundra owners would agree
I had a 21 4Runner TRD OR. And after the manufacturer warranty expired I keep adding up miles for work a and commute I put a total of 100k in about 4 years, the car needed around $4000 plus worth of repairs, all covered by the extended warranty. Yes. Moral of the story. They still cars and cars will brake regardless the model or the brand.
Among the repairs, Engine bay oil leak, ($3,690) plus labor and fees, Door lock ($260) plus labor and fees, A/C fan blower (300) plus and plus. From at the time a brand new Toyota 4Runner. 😅
Bought a $31,000 (otd includes tax, fees) Toyota Camry two weeks ago. The "premium" packaged was $12,456. lol. 42% of the sticker price. Hard no from me.
If you owe ANYTHING on a vehicle get GAP Insurance through your insurance company & cancel the GAP once the vehicle is paid off.
You can cancel GAP prior to even having the car paid off - just so your not upside down.
@@jacobkummer2067 Which would be a bad idea.
What about getting gap through the finance company? I’m getting auto loan financing through my bank and they offered me GAP insurance
@@charlotteyork7074 Do a price comparison. Through your insurance it should be under $10 a month. Some dealer GAP insurance companies are scumbags when you try & cancel. Also consider windshield coverage. If your lane centering camera is behind your windshield that calibration is in the 100's of dollars.
I went with my ex daughter in law 5 years ago to help with her new car purchase. When we were in with the finance manager and I told him to add gap insurance to the deal. Thank goodness I had her get it. 6 months later a driver ran a red light and T boned my daughter in law and my granddaughter. They were both okay just some bumps and bruises. My daughter in law was freaking out later that day because she was going to have to pay for a car that was totaled and somehow get a new car. I told her calm down and relax I had you get gap insurance. Mind you this vehicle was financed through a credit union so I do not know if that makes a difference but the gap insurance paid the car off within 10 days. The credit union then gave her a very low interest rate on a new loan and she was able to purchase a car with a lower interest rate than the first loan.
If you can't afford the gap, the car is too expensive. I've never bought gw insurance and I've never needed it
The way you all portrayed this, I have experienced every single time I have purchased a car. I always felt like it was a “bait & switch” technique.
I just purchased a new RAV4 and went through the same exact scenario.
The finance person tried to upsell everything.
I kept telling him not interested and he continued trying to upsell.
I finally got pissed and looked at him and said what part of no don't you understand,is there a problem or are you the problem?
He shut up and printed the contract and I was on my way....
I sell cars in Maine.
If I sell a car newer than 4 years old, I STRONGLY encourage my customers to consider the undercoating that has an 8 year warranty. I see so many BEAUTIFUL vehicles come in as trades, that are essentially refused, because the underside of the vehicle looks like it's been sitting in the ocean since it rolled off the truck at mile 1.
I also encourage folks to at least consider the wrap coverage. Ours has no deductible and covers a customer for nearly anything (no, not new wiper blades!) for essentially the duration of their loan. Usually (obv. vehicle and mileage dependent) it increases their monthly payment less than $50.... for never having to worry about repairs.
Gap - check with your insurance company - you most likely already have gap. If not, it's probably cheaper to add to your existing coverage.
Wear care, scratch N dent, wheel/tire, ect... really not necessary unless you're VERY hard on vehicles and absolutely intend on trading in and expect an agressive value in 3 or 4 years.
None of it is for everybody, but in the rust belt... why wouldn't you get undercoating with an 8 year warranty?
If you're strapped for cash like so many folks are and your vehicle dictates your ability to get to work (that's rural maine for ya!) why wouldn't you want to spend an extra $1k a year to guarantee that even if there's an issue, you get a free rental until it's fixed?
That's my position on the whole thing..... and I'm flat rate salary. I make no more/no less if I do or don't sell any of these products.
Also to build on this, we only suggest the products and explain them if asked. Essentally we offer once. After that it doesn't come up again unless our customer brings it up.
I wouldn't offer wrap coverage on a new vehicle - it's already under a B2B warranty for the first 3 years (typically) and a powertrain for the first 5 years (typically).
But on used vehicles? Every time I bring it up. Especially if the vehicle has over 40K miles.
I also suggest undercoating on anything that rolls out, pointing out how fast stuff rots away without some form of protection. If my customer suggests they don't want the undercoating, I remind them that there's other options - not nearly the same warranty, but a similar level of physical protection - woolwax, fluid film or other annual treatments that can significantly reduce the rusting of a vehicle.
Any vehicle is a depreciating asset - why wouldn't you want to do what you could to slow that depreciation down as much as possible!? Especially if it's only $1,200 spread out over 5 years?
OMG, you brought back a BAD memory about how a dealer fleeced me out of $3000. She knew that I really wanted the car and I had traveled a long way just to get to the dealer. They said that my car was being detailed. What a crock of garbage.
75,000K / 5,000 Miles = 15. $3400 / 15 = $226 those are some expensive oil changes. Many vehicles don't call for a transmission service until 100K miles.
I want crank up windows, I want a bench seat, I DON'T want a touch screen. O' you don't have any vehicles with those options? Well for those reasons " I'm out "
and a spare tire with jack and I don't want the engine to turn itself off at red lights. I'd like to have 5 minutes alone with the dumb sob that thinks touch screens are good.
Love this, any chance you are my boyfriend’s twin - separated at birth?, maybe? 😂
Right on. Me too.
You guys can live in the stone ages if you want but I love all the new tech and creature comforts I can get.
My view on extended warranties, finance office upsells, etc. If companies/dealerships were losing money on them, they wouldn't be pushing so hard to sell them.
i worked at car dealer when bought a pre-owned car, got an extended warranty bumper to bumper for 6 years/ 100k mi. Yeah.... It ended up being an extra 6K on the loan. Luckily when I sold the car I got half back but my god was it a fight. That is the #1 call we get at dealerships = customers trying to speak with finance to cancel a warranty
There is no such thing as a bumper-to-bumper warranty or extended service contract. All have exclusions.
They tried to sell me an extended warranty when I bought my Jeep back in 1988. I said no, thanks and that was the end of it. I bought my '98 4Runner used and had no buying hassles whatsoever.
This went very much like when I got my new car at a BMW dealership in March of this year. The finance manager had a sheet that looked very much like the one Ray has in the video and went through all the different packages. Of course, he was more aggressive than Ray was, but not rudely so. I counted in my head - he tried three times to convince me that I should get some of these things, but sadly for him I declined them all. The funny part was that the finance manager was training a new employee, and he was in the room with us the whole time. He was obviously much younger and newer to the business and I could see the uncomfortable look on his face when the finance manager was trying to push these products on me even though I kept saying that I'm not interested in them. I think the trainee will have to toughen up quite a bit if he wants to keep this job, or find another role withing the dealership. LOL
Same thing happened to me. The worst part was how he went from friendly, smiley salesman to a complete jerk when I wouldn't buy any of it. I was polite the whole time and he still got rude. It was funny and weird at the same time
@@user-xs7dw8et6j Fortunately my finance manager did not get rude or overly annoying, just the normal amount of annoying you would expect from him. LOL
Love the role playing... Tools you can use...
Very good role play from someone who's been in sales and finance...I personally appreciate knowledgeable buyers
The finance manager was waaaaay pushier at the Toyota dealership I went to. I didn’t accept any of the extras, though
Toyota shouldn’t need an extended warranty! They always tout how good they are!
I purchased gap insurance as part of my normal auto insurance policy. It wasn't very expensive I want to say less than $75 every 6 months. I always decline everything in the Finance office - it's always the worst part of the buying process. I had a Honda extended warranty that was purchased by my parents when they bought a new Odyssey and it was transferred to me when I bought it from them. It was good for 8 years and it never had a need for any repairs that would have been covered. Even my 2005 Chrysler 300C, which I didn't have an extended warranty on and wasn't the most reliable car, didn't develop problems that would have been covered until it was beyond the extended warranty period. Extended warranties are pretty much pure profit. I always just say that I'm getting the vehicle because of the reliability, but if it proves not to be during the normal warranty period, I'll sell it and get something else.
Thank you for publishing such great content for car buyers. I'm an admittedly biased commentor because I work selling products to car dealerships. But, regardless of my bias, I'm curious if you've ever considered a video focused around buyer advice to avoid large trimline packages and have the dealer directly add individual items that may be important to the buyer, but are only available in extensive packages from the OEM. Things like leather seats or cooled seats (my bias), remote start, audio upgrades, sunroofs, etc... I think a lot of buyers pay a lot more for their vehicles because they don't realize that they can add many of the $10K trimline upgrades independently and potentially save a ton of $$$. Thanks again for your great work!
We appreciate your insight, and we’ll definitely consider covering this topic in a future video. Thanks again for your support and for sharing your expertise! 😊
I just went through this with a CDJR dealership in NJ. After managing to negotiate the cost of the vehicle down substantially, and then declining the extras in the f&i office, the guy called in his manager and his boss decided to break the deal after getting as far as signing the registration paperwork and being there almost 4 hours. It sucked
This is awesome. A $1250 payment on a 4Runner is insane. Adding another $225 per month is even worse.
I just bought a used 2016 Lexus GX, single owner, 100K. Bought a 3 year warranty from my credit union with a $500 deductible. Nothing else.
The auto industry has priced itself out of relevance. These products make it worse.
I can pay cash for a 2024 GX without blinking but the value proposition is just awful.
If you can, buy a used 2015-2021 Subaru (I own two) or Lexus and drive until wheels fall off.
The extended warranty.... They NEVER show you what items are EXCLUDED! They always makes it sound like EVERYTHING is going to be covered, but trust me, it is NOT!!!
No thanks, no thanks, no thanks, no thanks, no thanks. Do you want to sell me just a car today or should I just leave now?
🙃
Here is how I bypassed this conversation:
Say you will pay F&I products with a credit card. That will make em show you the full price of this BS in case you want it. After that is hard for them to pitch anything because prices are so high.
I am surprised he didnt add tire and wheel
And if they'll take a credit card, demand a lower cash price since they won't incur credit card fees!
@@bb_lz9790 Good tip
I’ve never met a Finance guy who was as easy as Ray. The guys I’ve dealt with fit into the attack dog class. Oh Ray “lovely” bracelets.
I suspect that most car thieves know where to look for the Lojack device and Lojack will track the car to a garbage can at a gas station.
I'd rather support my local independent shop that services our vehicles more than I would the dealership. I'd use the dealer for warranty work, but that's it.
We bought an extended warranty on our 2015 Forester. I suppose it worked out as the whole nav system had to be replaced when the blutooth died after the mfr's warranty expired (and a new nav system would have cost more than what the extended warranty did). However, the nav system was/is pretty crappy and I probably wouldn't have had it replaced on my own dime.
I bought a new car last year, I got this speel I asked if I could think on it and come back in a few days, I was told no, Because then it would be considered a used car, So I said ok, and turned it down
As far as I am concerned warranty, especially in the bumper to bumper period, should include by default a loaner vehicle. My Ford dealer says no. I didn't buy the extended warranty or rental agreement. So even though the car has had to be in multiple times for warranty work and recalls during the first 20k miles. Ford is happy with their new car customer having to miss multiple days of work to sit in their shop for hours, which is only open during business hours unless you give them thousands more to stand behind their product. My question would be, if I'm going to have to sit in a service center for an unreliable vehicle, then what the heck is the point of buying a new car? The entire reason to buy a new car is to avoid that but the dealers, Ford in particular, won't stand behind what they sell you in that way unless you pay them thousands up front to buy an extended warranty that covers rentals. Even then, I don't know if that includes repairs that aren't over night repairs. If this is the case, it no longer makes sense to pay the money for a new car. Just pay cash for a cheap one and then pay for the repairs instead of having a payment.
Anyway, Ford made me so mad I sold my Ford with 20k miles on it and bought a vehicle with a Japanese drive train (the Ford's was Mexican) and negotiated a a great deal from the new dealer/brand that included the extended service contract with rental. Is it a rip off? Yes. I probably shouldn't have but at least I know I won't be stranded in a repair shop for the next 100k miles.
Oh, sign me up! If a majority of your customers go for it, it must be a great deal!
I just traded my car for a 15 Cadillac with 63k miles. I declined the extended warranty as it was 4600 for protection for just 2 yrs! But i got the gap for 895. He actually advised me to cancel it after 2 yrs. But I'm thinking of cancelling it now as i don't drive much. But I've had a car totaled luckily it was worth more than what i paid.
Im somewhat confused when watching this gentleman’s videos. For several decades he worked at a dealership and Im sure made his income by using the same sells tactics he’s trying to warn buyers today. Now that he’s no longer in the game and getting his retirement check, 401k and SS check he’s found another source of income by warning us to look out for dealers and salesmen like him, who do what he used to do. I wonder if he still has his old contact list to reach out to all those customers who over paid for the cars he sold with all the BS fees and the over finance charges. Will he locate them and give them a refund or just say “oh well” it takes one to know one!
Alright buddy there’s no need to contact them to refund them tf?🤣 yes he most likely did all this and there’s videos where he HAS said he trained ppl to do use certain tactics. But now he’s telling us (the buyers) to look out for all this crap. So yes takes one to know one essentially.
@@JG-ll5lfThanks for your reply bud, but a refund would show and prove true penitence and help those who are still making payments and may be upside down on a car they were sold and over paid. It’s like a Los Vegas casino hiring ex-cons to watch other cons play. Would you trust one of these ex-cons with your ATM card and pin number. Probably not due to their history.
Thank you guys for all of these entertaining and very informative videos. Your channel is my new favorite RUclips channel. I’ve gone back and watched at least 12 of your previous videos already.
Although I’m not quite ready to buy my next car, I’m enjoying learning some of these methods, especially since when I bought my current car in the spring of 2021, I did not enjoy the dealership experience at all.
Thank you so much for the kind words! We’re thrilled to hear that you’re enjoying our videos and finding them helpful.
I just bought a 2024 Toyota RAV4 after secured the price walked into the finance office, told him paying cash and don't want any of the upsell so don't waste your time. Signed sales contract paid and drove off.
This is spot on, the GAP insurance is cheaper through your insurance then through the desler
There should never be a gap! You cannot afford the car if you feel it is necessary. You need to keep saving up more money, then buy.
That would mean putting 20% down roughly. Thats not in the cards for everyone. It also doesn't mean you can't afford it. Plus GAP is so relatively cheap it's not ludicrous. Plus prior to these higher interest rates, if you had a low rate, it made sense to put barely anything down, finance and do something else with that pile of cash
$1485, that's not a car payment, that's a mortgage. Protect my investment? I'd fire that financial advisor who advised me to finance and pay interest on a rapidly depreciating investment.
I purchased a Mercedes C300 (and the extended warranty), after a year and 1/2, I had only put 4000 miles on the car so I decided to sell. Got an offer I couldn’t refuse but before I sold it, contacted the dealer and got a full refund on my unused warranty.
Just say no up front and that you only want the car and that's it. Save the sales pitch. It's not that hard. People are so worried about being rude but just stop him in his speech, say no, and ask to move on.
The Toyota dealership did this upsell on me. They spent a good ten minutes trying to get me to buy these.
At one point, the guy said "We don't even know who makes the electronics in the entertainment console."
I, having worked in purchasing for Toyota for several years, responded "Aisin does."
There was a pregnant pause for a good 15 seconds, and we then moved on to finishing the paperwork.
Is there a difference between a LoJack and hiding an AirTag in the vehicle and sending the link to law enforcement?
Not much, except the air tag is far superior and way cheaper!
Pretty much never want to buy a car from a dealer ever again
Me either, but, probably will need 1 more car at 72 years of age, I dread it already.
I had a pretty good experience at a VW dealer about a month ago, no pushy sales people and the finance manager was amazing
So basically you do not want people to buy dealership add on but rather want people to buy them from you 😅😂😂
Where in the video did Zach mention any CarEdge products?? Pls write the video time down.
From me? No I don't sell any warranties or insurance.
Every time I consider buying a new car, I watch your videos, and desire vanishes entirely. I'll stick to second hand beaters, thanks 😂
Now what they do is say "if you want to use your own financing, you can't pick up the car until we get paid." And then they take three weeks to pay off your trade.
Really? I have never had that pulled on me. The answer to that is "Oh, okay, it's been nice talking to you, maybe we can do business some time in the future." Then stand up and walk out.
I've been through it . regrated of paying 2.6k extra and a guy who tagged along with me didnt say a single word to help me out of this situation.
Tell the sales manger your wasting my time, I'm not interested.
Tell them you’re wasting my time 😂
Or tell them your time is being wasted.
right!!
A car for sure isn't an investment, maybe a boat anchor.
Excellent advice, thanks for sharing.
You're very welcome! We're glad you found the advice helpful.
Today got 2025 Kia EX leather with panoramic sunroof at 2.9% interest rate, no money down on a 3 yr note for 34000 OTD😁
So much unnecessary upsells. No wonder in person car shopping is insane
Car shopping sucks even if you do your homework. Worse however, if you dont.
It’s head spinning how much crap they try to sell you.
The dent they showed you isn't a minor dent, and likely would require bodywork.
One thing that is honest by the finance guy is he needs to make you aware of the availability. Yes, he's selling but I cam tell you lawyers will eat it up if there wasn't a written proof that the dealer offered and customer declined. Same with service department.
He has to prove he offered extended warranties?
Zach mistake not getting up to leave when Ray start talking!
I get your warranty mailers every year. I think I’ll have ample time to reconsider for a better deal at a later time
As an older woman, I’d rather have a root canal than go in to buy a new car 😵💫😬
When I bought my Corolla the finance guy tried to upsell me on all this crap. When I told him "I'm not interested in any products" "So you're accepting full responsibility if anything goes wrong" Yes I'm buying the car. He looked pissed. Sorry not sorry.
Im definitely getting dent protection on my next car. I have so many parking lot door dings on my car it’s ridiculous. People have no respect for other peoples vehicles anymore.
Twice I was sitting in my car when they hit it. They got quite the ass chewing
The F&I manager thanks you.
No Tire & Wheel protection Ray?
The gap payed off the car but the the bank still turned it over to collection took two months of fighting
Has anyone had any luck having Toyota honor the Toyota Lease specials. Here in Vegas they flat out refuse! 🤔
THERE'S ALWAYS MORE!!!
Great info as always! Typically, how much negotiating room is there on manufacturer extended warranty plans?
Thanks! There’s usually some room to negotiate on manufacturer extended warranty plans. Dealers want to sell them, so don’t hesitate to push for a better deal or shop around for comparisons.
Does insurance in the U.S. not include a Waiver of Depreciation endorsement for new vehicles where the insurance company will pay replacement cost (as opposed to market value) for the first 3-5 years (depending on the coverage they offer). This is offered in Canada and is a great endorsement.
Some do, some don't - depends on the quality of your insurance company
Check with your insurance provider on gap. I have gap on my insurance & I just left it there so whenever I buy a vehicle I don't need gap from dealership it's on my insurance already
I know progressive offers it. It's worth looking into with ur insurance company to see.
Great presentation...I want to buy the premium package and this is a role playing RUclips video. LOL.
I bet Ray killed it as a salesman!!!
You don't need to explain or justify why you don't want the product ("I do my own maintenance", etc...). Just say "no thanks, I'm not interested." I'll just try to not roll my eyes when they say things like "a majority of our customers get these".
They loveee the upsells! Don't fall for it
20% down, so they are charging 20% too much for the car?
Covid cars… nobody ever talks about the cars that sat in fields for years before they received the chips to make them run.
Do you think it’s a good idea to buy a car through the years of Covid and if you do, shouldn’t there be a substantial discount?
Watching this video gives me PTSD. I hate when the car salesman exaggerate how great the car is to make you feel good about the purchase. I hate when the finance office exaggerate how much you need those dumb protection packages. I hate how the car dealers bring up the protection packages after you already negotiated the cost of the car and the amount of your monthly payments, only for the monthly payment to increase higher with the addition of the protection packages.
I save them the troubles. I tell them I'm not interested as soon as the finance guy sits with me
Thanks!
Ray, I was looking at the new Toyota RAV4. They all have a "Delivery, Processing and Handling Fee" of $1,350. It's on the window sticker and added to the MSRP for a Total Suggested Retail Price. I have no familiarity with Toyota. Is that Toyota's version of the vehicle destination charge? The "process and handling" is what's throwing me off. If it's the same, am I correct that the fee is non-negotiable? Thanks so much for the clarification!
Yes, it is Toyota's version of the destination charge and it is part of the vehicle's total MSRP or for Toyota their Total Suggested Retail price. And you are correct it is not negotiable. All the best, Ray
@@CarEdge Thanks. You and Zach are the best!
so glad you asked this. I'm also looking at a new Rav4 (Hybrid) and was wondering the same thing. Based on other videos, I thought it was negotiable. Good to know it's not.
@vanessameier3047 You're welcome, Vanessa. Ray and Zach have been very helpful. My other concern is the packages added to the vehicle by the manufacturer. Many contain items that I don't want. So, the question is, are you willing to pay for what you didn't ask for? Wish we could compare notes. I'm looking in CT, but no doubt the issues are the same everywhere.
@@thomasc4777 I'm in New Mexico, After a few weeks of waiting, I finally reserved one that should be here in about a month. I had every dealership in the state and in neighboring states let me know when they had one coming in. They all had a ridiculous amount of add-ons. Then two came up - one with no add-ons out Colorado, and one with just a few that's a few hours away but still in New Mexico. I wanted the JBL so I opted for the one that had a few extras but not the full menu. But not sure I'll be able to negotiate anything since they are in such high demand and the wait list is long. If I threaten to walk they will gladly move to the next person. I feel like you are forced to reserve one so far in advance that they basically have you once it arrives. Been watching all of these videos to prepare myself though.
Ray - the undershirt sleeves should be SHORTER than the collared shirt sleeves. Just sayin ;)
Most powerful word in the English language: No.
There's a reason why it's the first word most kids learn.
Yes, small babies understand the power of language and after much deliberation they have chosen No as the most powerful word in the English language. Therefore, they come to the logical conclusion that this will be the first word they say.
Let’s say you test drive a new car but don’t get the OTD price that you want. Maybe you went too low or maybe the dealer wouldn’t budge. Can you just call other dealerships to try to get the OTD price you want without having to travel around and do test drives everywhere? I tried to get a below MSRP OTD price on a 2025 Honda Civic Sport but dealer wouldn’t go below MSRP. TIA!
If there's a Costco near you, join and use their car buying program. I haven't bought a vehicle in nearly 10 years, but the process was painless. A friend just bought a used vehicle using Costco's used car program and was quite happy with the no-BS process.
Yes.
Real combined value of all of those packages is $99
What about GAP offered by the bank the vehicle is financed with?
GAP coverage offered by the bank is often more straightforward and can be less expensive than what dealerships offer. It’s definitely worth comparing the cost and terms with what the dealer is offering to make sure you're getting the best deal.
i'm wanting to buy a new truck but what i want in a truck they don't have in stock. since they will have to order it i feel like i'm not going to be able to do any bargaining! i will be paying cash also. i just found your channel and i don't see a video covering my problem~ if there is tell me. i appreciate all the tips i have seen so far!
Ordering a truck can feel like it limits your bargaining power, but you still have room to negotiate, especially since you’re paying cash. Dealers might be more flexible on price or throw in extras to secure the sale. Glad you're finding the channel helpful-stay tuned for more tips, and good luck with your truck purchase!
How do I get out of handling and freight when they work it into the MSRP?? They won’t budge on the price even though MSRP is lower than what are offering me. And it’s not on my invoice
the connected phone app for my toyota tells me where the car is located , .... google says Honda does also and yesterday watched on youtube a honda dealer tacking on lojack
Good stuff.
and you don't have to buy all those extras from the dealership. You can buy elsewhere for less
Many people have a higher monthly car payment then their mortgage.
Many as in? Not me 😂
*than 😂
Thats why I dont buy brand new!!!
Whenever he lies his eyes roll around.....
i got suckered into getting a lojack and then find out after I get the keys the Toyota app comes with feature to track the car. 🤦♀