Receptionist Training: How to be the Best Receptionist Ever!
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- Опубликовано: 16 авг 2014
- Want to be the best receptionist of all time? If you've got 10 minutes, let Steve Stauning teach you how to become the Best Receptionist Ever in this Short & Sweet Video Lesson: Receptionist Training. #ReceptionistTraining, #CustomerService, #customerexperience
Would you rather read a ridiculously simple book on creating a great customer experience with every customer every time? Available on Amazon: www.amazon.com/Ridiculously-S...
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IM TELLING YOU THE PHONE RINGING IS MY BIGGEST FEAR LMAO
LOL! That's like 90% of the job for most receptionists!
i get anxious eveytime the phone rings 🤣
You really need to sit down and imagine the ABSOLUTE WORST THAT COULD HAPPEN. Seriously, will they be rude? Will they yell at you?
Who cares? Jerks are jerks, and it's their problem, not mine. Tell yourself that you simply will not allow others to determine how you feel about you!
@@SalesTrainer exactly!!!
@@SalesTrainer 🥺❤
"Great people don't want to be around negative coworkers" 👏 👏 👏
I totally love it when people come to my desk....but wow when the phone rings.....I forget how to speak in english 😵💫
One of the most important individuals in the company "the receptionist" yet they're the most underpaid workers...
I’m 17 years old and just got offered a job as a receptionist for a hair salon and tomorrow is my first day of orientation and I’m nervous !!! This video helped
Good luck, you'll make it
I’m 16 and just got a job as a receptionist at a medical supply company. I’m glad we both came here for help 😂❤️ I hope you’re doing well at your new job!
I got an offer too as a receptionist at a martial arts studio
You’re 21 now 😊❤
@@TariroNaima I know riiii🥹🥹
Seriously wondering why I even got this job having social anxiety, but I have it now,, so to just try my best.. this video helped a lot thanks 😭
My pleasure!
hows it gone so far? im in the situation with my sa :)
LOVE how blunt this is. Thank you so much for this!
Thank you for the kind words. (Some don't appreciate my bluntness...) :)
I started work as a receptionist at a veterinary hospital. All the things mentioned in this video seem like basic common sense things you should do at any entry level job. Right now, I'm learning how to interface with the medical aspect of the job. Communicating to clients about procedures, vaccinations, surgeries. The computers we use have lots of options for medicines, treatments, procedures we need to be knowledgeable about. We have to interact with clients, as well their pets. And every interaction is highly interactive, personal, with lots of banter back and forth, as well as having a strong working knowledge of the various "patients" and their histories, as well as being able to recognize both clients and their pets by face. There is much to learn in the technical side, and the medical software we use "Cornerstone" is going to take some time to study.
I am not a receptionist. But I am watching this video every day. This is a manual for life.
Well said! I couldn't agree more! Thanks!
I just got a job as a receptionist for a chiropractic clinic and i dont have experience as a receptionist and very little customer service experience idk how i got the job and now im watching videos like this.. you’ve been a great help! Thank you!!
Outstanding! Congratulations on the job!
Sandra Hernandezz
You're so lucky.
I'm looking for same job too.
Sandra Hernandezz how has it been so far
huhu sameeee!!!!!
Same here
I just got hired as a Hotel Front desk receptionist. I have 0 experience with being a receptionist but, I have 5 years experience working as a customer service representative and and I’m very grateful that they gave me a chance to start my career as one with them. Let me tell you, it is very challenging, hospitality is way different and very challenging, you have to engage with guests, interact with them face to face, and its TRUE you have to LOVE THE PHONE and your keyboard and computer. As of now I am still on training and really giving my best and pushing myself and be at BEST and staying humble with customers. I honestly like the challenge and I like learning more and more everyday. THANK YOU for this VIDEO
I have an interview with Marriott Hotels tomorrow for front desk :)
Thank you!
Best of luck on the interview!
I get exited about professionalism ...this is so Great!
Same here
Yes me too
I am soft spoken just started working a s a receptionist....there a complain about that already I feel like I'll loose the job..but after watching this video I'll start the new week with a banger
Excellent! Great to hear!
I Hope it's going well for you.😊
I just started mine. Did you get more confident later on? I'm confident but first day was also tough today. I'm sure there are a lot of success stories that start like this
Thank you for the tips! I just started a new job! I’m a first time receptionist at a veterinary hospital ☺️
Outstanding! Congratulations!
Omg me too!!
I’m starting this and I’m so nervous
@@cflcami1008 same here! How is it going??
Love the ringing phone,love your job,leave the attitude at home and guest is your passion.say yes who would like to be a great receptionist.So let's try and follow the rules.here you go.
My ex manager told me not to write things down. But I did anyway bc that's the way I was trained. Everything you recommended I actually do. 👍🏼👍🏼👍🏼😊
I see a receptionist as the shield for the business and the boss. You are there to take the blows, abuse, and brush away nuisances. You need a tough skin and a quick wit, yet you are also the mask of professionalism which is everybody's first impression of the business. You are the key to the success of the organization and the least appreciated.
true
This is one of the best comments
This is is such a accurate description of the job. In my case m, my managers are really lovely and have been helping me in my role as I’m still a trainee
I just started working as a receptionist, and I wasn't expecting that it'd be so different from my previous job as an administrative assistant. I'm finally feeling a bit more confident about it. Thanks for sharing!
My first job as a receptionist starts next month. The mirror is a good tip and writing everything down is another good tip. Thanks.
Glad it was helpful!
Ha ha! I checked this vid - out of curiousity - as I learn in the next day or two if I amm successful applicant for hotel receptionist - which I have never done before. 🎵Sounds crazy but I'mm frightened by the sound of a telephone 🎵😂 Everything pretty basic as it is guest services. I love paper & pens and can write like the wind PLUS I have excellent report writing and docummentation skills- I'm very detailed. Good luck with your new adventures🍀 Isabel
Best of luck hun you got this !
3E: Enunciate with Ethusiam so you can be Effective 🙌🏻~🙌🏻~🙌🏻
I just watch this video and i love it. I'm a nervous person i have a sister in law that is offering me a job to be a receptionist at her beauty business. I don't want to tell her that i can't do it because I don't want to be negative but i really would love to give it a try i just need to lose my fears and to learn how to speak with people. Thank you for this video.
My pleasure! Glad you liked it and good luck with the new gig!
An old video, but still great tips! We've all had to be the customer. Just treat people the way you want to be treated.
Old? Hmmm... I guess I am. :)
😂😂 this is funny! The way he said it in steps then got to please leave the attitude at home ❤❤❤
Sir, you have won me over without any single second to waste. I will take all of your advice to grow on and develop myself. I will research the type of things you have mentioned to give me more support! Thank you.
I’m French and will start working soon as a receptionist and your videos plus your sympathy made me feel so happy. Taking notes of everything you’re saying. ☺️
Thank you for the kind words Alisson! Glad you found this helpful - best of luck!
Thank you this was really helpful. Love the telephone ring changes everything! It's all about the good attitude!
Great video, to the point and stating the obvious. Customer service is ALL ABOUT THE CUSTOMER! Totally agree about leaving the attitude at home! And when you return to the call after placing them on hold, thank them for waiting and don't say "are you still there?" Of course they are!
Steve your videos are so good why did you stop making them? I'll start to show them to all my new receptionists. You are awesome!
Thank you, Emeraude; I appreciate the kind words. I'm actually still making videos, though they're mostly focused on sales and leadership.
I just had a interview today for a receptionist job at a car dealership. I am very nervous. My first day will be tomorrow and this video has been really helpful! Thanks.
Excellent! So glad to hear it!
I work from home for a call center. I do customer service chats mostly but have some phone interactions. There is no hiding on the phone when you are used to typing. These are great tips for any customer service person.
Thanks Lethia! Glad you found them helpful.
I'm coming back on board the cruise this month to work as a Receptionist/Asst. Manager in the Spa, this video really helps. Thank you for sharing this, Steve! 💙
My pleasure! Glad it was helpful.
Great video with lots of useful tips! I've been a receptionist for four years now and there's always more to learn.
Glad you enjoyed it!
Thanks...love being a receptionist...
I love this Guy!
This is the best advise I've found online! Thank you for sharing Steve!
Thank you, Carmen! My pleasure!
Excellent Video 👍🏾❤️❤️❤️ The college I went to said that I was the most nice and assertive person. Customer Service Representative I heard would be great for me.
Cheers dude i needed the first bit the most, I always used to bring my problems to work and moan about the company, wondered why everyone wanted me gone, I'll use this in my next job on the front desk and hopefully i can be up there with the best!
Great to hear! Best wishes on the next gig!
Got an interview Monday for a receptionist job, great advice thank you
Best of luck! Glad I could help!
Excellent video. Thank you.
EXCELLENT! Short and straight to the point, great "enunciation" and good analogies people should be able to relate to and put into practice. Thank you for sharing!
Thank you, Pamela. I appreciate the kind words and glad you liked it!
Great tips. Thank you!
One of the most helpful videos on you RUclips. Thanks Steve.
Thank you!
Very direct, educative and resourceful.Thanks
Very nice explanation : very useful in other types of jobs also
Manners accounts a lot ...
this video helps me on my work as receptionist
thanks steve! I start my receptionist job in 2 days and your video helped me feel much more prepared
Yes how’s it going I am great with customer service but how about the paper work ? Is it hard ?
This was a great video and I love the way you ended it. That really drove home all your points you made!
Thank you and have a great day 🙂
Thank you for the kind words! Glad it was helpful!
Thank you for this!!!
Great.It's helpful
Great tips! 😊 I love the perspectives and adjusting those are the key to success for sure 👏
Thank you! Great points!
Hello professor
Thank you so much for your help and advice,
I really appreciate your job. I wish you happiness and peace under the sky of prosperity. All the best.
Your Student from Algeria
thank you so much for your video. I am learning everything on the job so your video helps so much
Great to hear!
truly helpful
Steve, you are wonderful!
Robin, you are too kind! Best wishes!
this guy is awesome!
Tomorrow I have an interview for receptionist so this relaxes my anxiety. Now I’m more excited to conquer the interview
Instant confidence boost. Thanks
My pleasure!
excellent tips
Thank you! I've worked assistant jobs before but its a first where I'm managing the reception desk on my own with a different company.
Glad this helped - best of luck in the new role!
just got a veterinary receptionist job, thank you for this video!
Outstanding! Hope this helped!
Gratz on your new job!
This video is great. A major issue that a receptionist face is when you've a guest in the front desk during a call..
Glad you liked it!
This video was very helpful thanks you and have a great day!
My pleasure! Glad you found it helpful.
Really changed my view on some stuff. Thank you
My pleasure!
Loved this! Thank you!
Glad to hear it! Thank you for the kind words!
So happy I found this video! Just started a virtual receptionist job this is going to help immensely! Thank you !
Glad it was helpful! Best of luck in the new job!
Hi cat C , please share how you found the job if you don’t mind me asking
This was great! Merci;) #French #Montreal #Quebec #Canada
I have to speak two languages at work, English and French, and Im learning Spanish in September 2022!
Thank you, Paula Ann! Good luck with your Spanish!
Thank you🤗
steve your videos are great advice thank you this lesson. was very useful.
Thank you, Dijonne! I appreciate the kind words.
I will become a receptionist but I'm too afraid because I'm not expert in speaking English... This is my first time 😩 after watching this video I already know that receptionist should answer the call 😃
Don't sweat it; you got this! Most everyone will understand the language barrier, and those who don't have a personal problem that has nothing to do with you - they're just jerks.
@@SalesTrainer thanks i really appreciate it ❤️
My pleasure!
I’m a receptionist & I love my job! ❤️
Hi girl if you hear receptionist job please let me know, My name Elizabeth,😄🙏
Thank you, great tips for customer service roles :D
Thanks Kenny!
Very helpful. Thank you.
This answered all my queríes thank you😊
Happy to help!
Thank you am trying to look for a receptionist job and this video is helpful
Glad it was helpful! Best of luck in your job search!
Just got my first receptionist job and this was helpful. Thanks
OUTSTANDING!!!! Congratulations! Glad it was helpful!
Could you please do a video on people with no experience using a card machines and dealing with money on a calculator and how to work out discounts on a calculator I have learning difficulties and my new place doesn't have a cash register i have e to work it out on calculator
Thank you Steve 😊 I learn something new, thanks
My pleasure!
Tomorrow would be my first day as medical receptionist I’m so nervous
You got this! Make mistakes... make lots of mistakes... no one is going to die, and you'll get exponentially better at this gig every day!
Very helpful Steve. Thank you.
My pleasure, Igor.
Such a great video thank you!!!
Glad it was helpful! My pleasure!
My company very interesting to hire me as a Receptionist but I do not have expirience, so she let me to proceed you tube to learn and watch basic Receptionist work.
Smart company - I'm hopeful their smart enough to hire you! Best of luck!
Me alegra mucho haber encontrado este canal, un placer Mr. Steve
El placer es mío. ¡Salud!
Thank you, it’s so helpful
Trying to find a receptionist job
Best of luck! Glad the video was helpful!
Great tips stevie been really bad on reception recently so needed a good few pointers
🥶🥶🥶🥶🥶🥶
My pleasure! Signed, Stevie :)
Thanks for the tips 👍🏽
My pleasure!
Thanks for the video,I am quiet nervous for my first job
i work in an hospital and thank you so much for the tips
Thanks for sharing sir. Hoping for more videos and a facebook page so that your video will automatically be seen on peoples walls and easier to share. More Power Sir👍👍👍
Great Video Steve, thank you
Thank you, Liz! Much appreciated.
I'm getting a job 😊 thank you
Thanks for the info. it helps me a lot.
Glad to hear it, Geoff!
That was really nice , thank you . Have a great day.
Thank you for the kind words, Cathy! I really appreciate it.
This is so helpful, Thank you!
My pleasure - glad you liked it.
Yes
Absolutely superb!
Thanks, Amie!
thank you steve
My pleasure!
Thanks for your great informative video. I've always wanted to be a receptionist ever since being 13 and at 41 I'm hoping to gain this job in 2017. Btw Happy New Year from Perth Western Australia.
Thank you for the kind words, Claire; and best wishes on achieving everything you aspire to in 2017. Happy New Year from North Idaho, USA.
Thank you this helped a lot! I start my job at a receptionist at a salon tomorrow!
As*
Outstanding!
Your Videos are very helpful. I'm a first time medical receptionist. Thank you very much
Glad you found them helpful Isabel! Best of luck to you!
I hope it’s going great I start mines next week and I’m so nervous .
Thanks a lot ❤️
My pleasure!