When i try to charge money to my card and i out all my info in and it says athentucation it just takes me back ti the charge page. Do you know what thats about???
for some reason, when i go to checkout the photocards it doesn’t work? i’ve entered all of my personal information in correctly but it still won’t let me get them shipped out 😭
When you check out, if you look at your wallet price, it needs to be more than the shipping total. So you might have to add more money to your wallet price before it will let you check out 😊
Hello I ordered something from poca, but I'm still waiting where it is, I paid for it And I don't know any more. Should I still have this ''shipping list''? Make? I have to enter my address and stuff. Please help me
On their website, they say that general and material costs are increasing because of inflation and costs caused by outside factors that they can't control.
Hello! You can talk to customer service, but I don't know if they will do a video. As for me, I don't really need proof if the pc is in good condition since I have ordered from them several times and all the pcs are in very good condition.
Hello!!! I bought a pc yesterday but I saw my email address was incorrect, do you know how to change it? 😭 It was €35 and I don't want to lost the money or the photocard 😭
@@rachaelrivera9863 hi, sorry that I'm only replying now. The email address isn't that important because they won't send you anything, but I would still try to ask them if you can change your email address.
yes, you can search for your country by going to pocamarket -> My -> Shipping Information. You can't change the currency. PocaMarket only supports transactions in usd. If your credit card company uses your country's currency, you can still pay with it .
Is there a limit of photocards I can buy? for example I can not exceed 30 pcs. or not? I also wanted to ask: Does shipping stay the same, or does it increase with each photocard you add?
I think they changed it, so now you can buy up to 40 pcs. the shipping cost stays the same, but the processing fee changes on how many pcs you buy. 1-20pcs ($ 9.9) 21-30pcs ($ 15.9) 31-40pcs ($ 19.9)
@@mizvista58 No it doesn't matter. The photocards that you bought are safely stored in your account, and you can request for the real photocards anytime you want.
I want to sing up to my account bcuz by mistake I lost the link of it and my acc it’s gone even tho I bought many pcs but it’s not letting me can u help me pls ;(
Is there a way to buy multiple different one in a pack
When i try to charge money to my card and i out all my info in and it says athentucation it just takes me back ti the charge page. Do you know what thats about???
for some reason, when i go to checkout the photocards it doesn’t work? i’ve entered all of my personal information in correctly but it still won’t let me get them shipped out 😭
When you check out, if you look at your wallet price, it needs to be more than the shipping total. So you might have to add more money to your wallet price before it will let you check out 😊
is the transaction fee the shipping cost?
also is there an option to buy pcs all at once instead of individually?
No it's the processing fee for the pcs and you need to buy the pcs individually.
Did the photocards arrive at your house?, like literally at your door? or did you have to pick them up somewhere else?
they arrived at my house, so there is no need to pick them up somewhere else.
Hello
I ordered something from poca, but I'm still waiting where it is, I paid for it
And I don't know any more. Should I still have this ''shipping list''? Make? I have to enter my address and stuff. Please help me
How do i charge the wallet??? PLease help me
Why is shipping so much i am so confused
On their website, they say that general and material costs are increasing because of inflation and costs caused by outside factors that they can't control.
@@michaela.03 ah ty
hello i have a question! is it possible to talk to the seller? like ask them to send a video of the pc before buying them? how do you do it?
Hello! You can talk to customer service, but I don't know if they will do a video. As for me, I don't really need proof if the pc is in good condition since I have ordered from them several times and all the pcs are in very good condition.
Can I order from there if I’m from the uk?
Yes
Hi tysm for the vid! I just had one quaston, can you pay via gift cards? such as visa/vanilla or mastercard?
you can pay with credit/ debit card, alipay, unionpay or paypal.
Do u have to pay for shipping? And also do u have to buy 20 photocards ?
yes you have to pay for shipping and you don't have to buy 20 photocards.
@@michaela.03 how much is the shipping?
@@emmyyyy7580 There's a list on the website, there are all the countries listed with the shipping fee.
@@michaela.03 okay thanks!
Hello did you do fedex or the kpacket thing
fedex
Is the shipping price the same for any country?
Does the shipping price also change if there are fewer photocards?
There's a list on the website, there are all the countries listed with the shipping fee and the shipping price stays the same.
@@michaela.03 The shipping price is more than photocards price 😢
Hello!!! I bought a pc yesterday but I saw my email address was incorrect, do you know how to change it? 😭
It was €35 and I don't want to lost the money or the photocard 😭
Do they send you the shipping and tracking information in the email? I don't want to miss something because my email is wrong 😭😭😭 help
@@rachaelrivera9863 hi, sorry that I'm only replying now. The email address isn't that important because they won't send you anything, but I would still try to ask them if you can change your email address.
@@michaela.03 Ohh ok, thank you🫶🏼
So you can't just add to your cart? That's odd
no, they dont have a cart. you need to buy each photocard separately. i hope they change it in the future
Are they official photocards?
Yes they're official
@@michaela.03 Thank you!!
Do you know how long do I have to request shipping after I buy a pc?
The photocards that you bought are safely stored in your account, and you can request the photocards anytime you want.
@@michaela.03 Thank you so much!! ♡
Is it available in different countrys that dont use usd? And how do we change the currency
yes, you can search for your country by going to pocamarket -> My -> Shipping Information. You can't change the currency. PocaMarket only supports transactions in usd. If your credit card company uses your country's currency, you can still pay with it .
they charge u 4 usd for shipping to korea, is that per pc or all 20 pcs would be 4 usd??
That would be all the 20 pcs together.
This is the global versions right? How about the korean version? How to verify if we didn't have Korean number?
@Artis Korea I think for the korean version you need to log in with naver.
Did you pay some Customs?
Yes I had to pay 8€.
@@michaela.03 Okayyy,Thanks😊. Cause I know in EU we have to pay extra money for the package which is too pricy.
Do they give you a tracking guide even if you send to a Korean address?
@Alejandra Borquez I think they do, but I'm not sure.
@@michaela.03 And does shipping cost extra? If yes, how much do they charge?
@@alejandraborquez4146 There's a list on the website, there are all the countries listed with the shipping fee. I live in Europe and I pay ~30€.
@@michaela.03 and does it come with a customs charge ?
@@alejandraborquez4146 yes it does, I pay around 8€
In total, the 20 photocards with shipping included cost $35.90?
No that is just the shipping.
what service do they use to ship ?? dhl or fedex ??
Fedex
they send u a text with the guide or how? and where i can track my guide?
the app guide is the first thing that you see when you go to their website, if this is what you mean.
Is there a limit of photocards I can buy? for example I can not exceed 30 pcs. or not? I also wanted to ask: Does shipping stay the same, or does it increase with each photocard you add?
im pretty sure you cant exceed 20 now + the shipping does increase for the pc, for 20 the shipping would be around 9.9$
I think they changed it, so now you can buy up to 40 pcs. the shipping cost stays the same, but the processing fee changes on how many pcs you buy. 1-20pcs ($ 9.9) 21-30pcs ($ 15.9) 31-40pcs ($ 19.9)
do you know if they ship for brazil?
Yes, they ship to Brazil
tava procurando um comentário br, ainda bem q você perguntou isso kkkkk
is there a certain amount of time they will wait for u to request shipping before they refund or cancel the purchase?
no, the photocards remain in your virtual collection until you request a shipment.
@@michaela.03 thats cool! thank you for answering!!
@@michaela.03 It doesn't matter how long you take to request a shipping right?
@@mizvista58 No it doesn't matter. The photocards that you bought are safely stored in your account, and you can request for the real photocards anytime you want.
@@michaela.03 okay ! also what would happen to the amount left in the wallet? can we add it to the remaining shipping + processing fee?
are you able to get a wallet refund if there’s still money on your balance?
No you're not able to get a refund
can we use vanilla gift cards?
No, I don't think so
All prices are in USD?
Yes
Can I know how to delete a pc in my collection?
@Na Yury You can't delete a pc in your collection. Once you have bought a pc, you can't cancel the purchase.
@@michaela.03 I’m sorry I didn’t get it , I can’t fix my collection or cancel my purchases? At all?
@@nayury3233 No you can't, the only thing that you can do is request shipping and that's it.
do they ship ww or i should have korean address ?
they ship ww, there's a list of countries they ship to on their website.
What's the overall price?
for me it's about 130 - 150 € (including shipping)
If i host a go can i buy more than 20?
I’m pretty sure you can! It’ll just be put in a different transaction
now you can buy up to 40 photocards
I want to sing up to my account bcuz by mistake I lost the link of it and my acc it’s gone even tho I bought many pcs but it’s not letting me can u help me pls
;(
i can't really help you with that, but please contact their customer service. and good luck getting your acc back ♥
Let’s say you charge your card $30 and after that you ship you pay 36 so you spend 66. Just making sure🤔
Yes, that's correct.
How do I see cards I hearted
click on "search" at the bottom and then in the right top corner, there's a heart. that's where you can see all your cards that you hearted.