How to Set Up Your Own Help Desk App with Power Apps
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- Опубликовано: 20 июн 2024
- Want to set up a Help Desk App for your organization? Look no further.
In this video we'll walk through how to configure the Microsoft Power Apps help desk template along with the Sharepoint list and Power Automate flow.
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Presenter: Mitch Herrema
0:00 Intro
1:20 SharePoint List Setup
6:00 App Setup
8:20 Wiring Up the App
11:20 Adjust the Flow
14:45 Conclusion 
Наука
What other kinds of apps would you like tutorials for?
Material Gate Pass System with approvals
i want to create an app for tracking students attendance where i have all the students names and the teacher just login and tick the name of the absent name
Great tutorial! This works perfectly for me after making all of the changes you lay out in the video.
Thank you for the video.
Great video, Easy setup. Was just wondering is there a way to make it so that in the list view is shows which users submitted the ticket?
Definitely! You should be able to add a text box to the gallery item and set its text property to the creator’s email.
Hi, do you have any videos that help set up like a reporting/SLA reports for managers/team leaders to review the helpdesk agents? Or even review how many tickets are in a month etc like exporting a pdf (how other helpdesk services have it)Thanks!
Hi KRedsTV, at this time we don't have anything like that! Everything that you're mentioning here is possible though.
@BulbDigital - Great tutorial. I got stuck at power automate part where I entered my sharepoint URL but it gave me error finding my organization site. Does the helpdesk app need to be published first for it to work?
Thanks for the video. In my humble opinion, this video is great for anyone looking to get into powerapps. I appreciate your time and efforts.
A couple of things to make this better?
Closure notes. It would be ideal to see what the Helpdesk/tech/engineer added to context. As is, edit is the only option which allows admins to modify the original ticket data.
Added functionality to the emailing process such as an end user response mechanism to allow to the end user to “re-open” the ticket in the event of issues not resolved.
What would you consider the best way of adding this extra functionality?
Thanks for the feedback! I agree these would all be great. I'll tell you that what you're mentioning is possible with these tools, but it's a bit deep to describe in a YT comment. In short, you could leverage Power Automate to add this extra functionality. For the permission changes, you could also use Power Automate with a "run-as" user that has access to the list, so you don't have to give everyone else access.
Solid video! I'd like to see if you'd be able to provide information on adding the ability to allow the submitter to provide attachments. I have been working with staff to provide screenshots when they submit issues, so that would be a GREAT addition to this! Otherwise, I love what is here, and look forward to implementing it shortly! 😁
Hey Michael, I don’t think we have anywhere that spells out exactly how to do this at the moment, but I will tell you that you could leverage the “attachments” field in the SP list as an easy way to save the image if you wanted. Thanks for watching!
Hey there great video! Is there a way to link QR codes directly to the ticketing system and personalize the forms/ QR codes to specific locations? Thanks again!
Thanks Sarah! Yes you can generate QR codes since the app will live at a web address. And yes you can make them unique to locations. I would recommend a combination of url parameters to signify the location + having the app read the parameter when it loads up and set a variable for the location which can be used when the data is being saved to the list.
Great video & an excellent guide 😊
Thank you so much.
I have a little hitch though.
I'm building this for a different purpose (not the IT help desk)
So, when I change the categories in 'OnVisible' of LoginScreen to my categories & the same is added in Lists, it works.
However, when I close Power Apps and relaunch, it goes back to the original 2 categories (PC hardware & software)
Please help.
Hi, our best advice to you would be to check out some Power Apps basics on YT if you're running into trouble customizing things. We don't want you to end up in a situation where you customized something but don't know how to manage/support it.
Fantastic app. Thank you for the steps. I'd like to know where and how do you set up who has access to the app? i'm seeing by default users can't see this app
Thanks! This app needs to be shared through the Power Apps interface with the users you want to have access. And then make sure they have access to the related SharePoint list as well.
Hi, Thank you for the sharing the tutorial. It was great learning. I am getting errors for Members with This app isn’t opening correctly. Can you please help us on this? Thank You.
Hey Ritesh, we’ve seen similar comments. It sounds like Microsoft has updated something on their end. There are a few comments on the blog post linked in the description where someone figured out what the issue was. We plan to update the blog with instructions when we get a chance!
I had to switch admin list from a collection to a variable for it to recognize multiple users listed. I believe it’s because you power apps isn’t allowing in to search for the email in a table/ collection.
Overall awesome app! Thanks for sharing
Good to know! Thanks for the insight and the support. 😄
This is incorrect. You just needed to refresh the page.
I had to publish the page before the admin list worked.
Great video!!! Question, within the power automate workflow how can i create a trigger that sends an email to the admin that a new ticket has been created as well as send an email to the designated person that will be working on the ticket when the ticket has been assigned or if the assigned to changes? Thanks so much
Hey Juan, for the admin email you should be able to use the same flow with some added outlook send an email actions!
For the assigned update email, you'd need to create another flow that watches the sharepoint list for when an item is updated and build some logic to send an email based on that.
Nice work, Bulb Digital team! Btw, while testing the admin user, we have tried to edit tickets and mention a team member on the 'Assign To', but it's not editable to mention anyone. Hope you can offer some help? Will appreciate this.
Hello! I’m not sure right off the bat. That would imply to me that there’s something not right with the connection that’s looking up users. I know some comments in our blog had to do a little troubleshooting with that at one point. I’ll try to check it out sometime soon.
Hi, how do I change the categories and dropdowns? Thanks in advance!
Hi @bulb digital, the video helped me a lot. Thank you for the post.
Would like to know how do I disable the users from setting the Priority themselves as IT needs to set the priority as per the issue raised. If i let the users set the Priority, all tickets will be in High. would be a great help if You can guide me on this matter.
Hi James, I’d suggest setting a default value in the power app and hiding that form field from the user, or making that field optional and hiding it from the user. That way your team can go set it once it gets created.
Thank you very much@@BulbDigital
Anything that needs added to the code for the created by column?
Hey! Created by should already be in the sharepoint list, you just have to toggle the column to show in the list view.
This is awesome! One question: Our users are accustomed to sending emails to open tickets. Is there a way to connect Outlook to this so that users still have that option if they don't want to go into the app?
Thanks Jessi! Generally we would suggest you don’t allow email to submit tickets. It gets tricky pulling out all the relevant information for the ticket and is hard to track. However, since these tickets are stored in SharePoint, you could configure a Power Automate flow to create a ticket when that inbox receives an email.
If you haven’t explored Power Automate, I do have an intro video to it here: ruclips.net/video/ExKcKMi_EUg/видео.html
@@BulbDigital good deal - thank you so much!
No problem!
Is this only possible for internal user only or is it possible that external user will access your ticketing tool?
This is targeted for internal users, but external users could use it if you add their Microsoft accounts to your tenant and grant them access.
Hey Thank you for the great video. Im trying to develop it for my company and im running into an issue. I got 3 departments i want to create tickets for so i created for 2 so far and it worked fine writing to its own SP list(Im copying past pasting each screen eg MyTicketScreen and MyTicketScreenHR and changing the data source for each gallery ). It work fine until i add a 3rd copy specifically when a 3rd collection of "AllTickets" is created . when i change the data source on the 3rd copy of MyTicketScreenPeople's gallery from AllTickets to AllPeopletickets it throws errors effecting other screens as well! The error comes from the Delete button on the ticket screen, "Set(TicketToDelete,This Item);" - Incompatible type.
Ive tried deleting/Recreating SP sites even creating new Lists and im not sure what to do :(
Hello, hard to say what’s going on! It sounds like things worked the first two times, but not the third. There’s nothing inherently built into the app that would cause this. I imagine one of the main issues could be that the HelpDesk name is hardcoded in quite a few places in the app, and needs to be updated if a different list name gets used.
Great app and excellent instructions, easy to follow. I do have one question though if I may, is there a way to get newly created tickets to be submitted when selecting 'Create' on the CreateTicketFormScreen? As at the moment the logic seems to be that you select Create, that sets the RunFlow variable to true, it then automatically navigates you to the ConfirmSubmitScreen and the flow only runs once you have clicked on the tick to navigate back to the MyTicketsCreen. I assume the reason for this is because the MyTicketScreen has been configured to order the newest ticket to the top and if the RunFlow Variable is set to True it uses the ID "TicketToRunFlow.ID" to pass the ID value from the app into the flow.
The likelihood and what I am already seeing is that people click create and then don't select the tick to navigate back to the MyTicketsScreen, in this event the flow doesn't run and helpdesk are not notified of the new request. I tried to add HelpDeskFlow_V3.Run("'" & TicketToRunFlow.ID & "'") to the Create button in the CreateTicketFormScreen, although as expected the flow runs but passes a null value as it doesn't know what the TicketID is at this point.
any ideas?
That's definitely a risk, we may have built it differently than MS did for the reasons you are talking about. I think the best resource I could point you to is our video on connecting Power Apps to Power Automate: ruclips.net/video/-hDO9s1zCb0/видео.html
Hi Again,
My last issue was solved :)
got new question if you done mind advisig again.
If a job gets assigned to me, is there a way for this job to appear in my tickets list ?
So can see assigned jobs to me , and tickets I have created ?
Thank you again. I keep on coming back to this vid :)
Hey, glad to hear it. Yep! You could build another screen that filters the list items to those that are assigned to you, maybe you can use the existing “tickets I submitted” screen as an example for that?
@@BulbDigital solved it. !!!
Thank you for a great video. You gained a new subscriber. Jeez, Microsoft could learn from you; Their videos are outdated and mostly useless. I got the app working in a few minutes. When I tried to use the template from M$, it would only save to collections and there is no actual help in setting it up!
THANKS!
No problem! Glad we could help!
Hello,
I would like to have the time and date in my Sharepoint-List. I have already add a colum for date and time. How is the code which I need to write into the app and where? Maybe in the button, where I create a ticket. Thank you very much.
No problem! To do that you would need to go into the forms in the power apps and click "Edit Fields" on the right side. From there you can add the extra inputs that it detects from your list (the datasource).
@bulbdigital I am not seeing Office 365 Outlook Connection in new connection of power apps
Hello Team,
Why wouldn't description been captured ? I can't see description in my list, unless I add it from the the lists directly. Please kindly asking to assist
Hello! I'm not sure, there may be an issue with casing on the list. This is the first we've heard of this!
Would love to see this done for data that is stored in Dataverse. I tried to convert what you did but got too many errors.
Thanks for the suggestion MsKaryn! It’s definitely doable, might almost be easier to start from scratch in this case.
I would love it if I could keep a completed ticket in the sharepoint list while also making it so all completed tickets removed themselves from the app. Is there a way to do this? It's nice to be able to go back and check out former tickets for future issues but keeping all of the tickets in the app for users is becoming a big mess!
Thank you
Assuming you've updated the app to use SharePoint for the data, I would simply apply a default filter to the TaskStatus field in the app. Something like...
Filter(TicketList, Author = MyProfile.Mail, TaskStatus "COMPLETED")
You could add a toggle / checkbox to the My Tickets screen for "Include completed tickets" or something like that. Then in the Gallery Items property use an if condition on that checkbox to determine if you want to apply the Task Status filter or not.
One extra thing to think about here is if your tickets list becomes large, you may need to handle delegation issues depending on your filter.
Hi. Is it possible to change the background image in the app?
Hello, yes you could add an image if you'd like.
Thanks for the vid! My create button is giving me issues and I can't figure out why.
SubmitForm(CreateTicketForm);
ResetForm(CreateTicketForm);
Set(RunFlow,true);
Navigate(ConfirmSubmitScreen,None)
Its giving me an error on and help would be much appreciated.
Thanks!
Hi Kip - could you describe the error you're seeing?
Thanks for the tutorial. I can't get my user info to connect when clicking on "Select during import" - my user info comes up on a separate page, but does not connect once selected and won't return to the import process - Where do I go for FAQ?
im having the same issues. during the importation process im unable to see my office 365 outook connection even though i create it newly. Kindly assist
Is there a way to change the app language? I`dlike to implement this for a german company, so i would have to change the sharepoint list titles etc. ?
Hi Jacob, it's likely there is a way, but I don't have experience with that, sorry
hello
i need to take a copy of help desk app in power apps and i follow your instructions in the youtube video and im edit in some data which i need in my organization like category put when im using login as helpdesk user no data is set and i get no data source provider so can you help me
Hi Yasser, right now the categories are hardcoded in the app. We do have a section in the blog that talks about how you could change that though, check out the link in the description.
I wanted download the Help desk File to upload, which am not able to download file, can I get any suggestion !
So is there any way to put apps like this online so that my customers can use the apps too??
This application was built using Power App Canvas apps. Which is allowed to be shared with Guest users. The link below gives some technical details about it means to do that. With this said, the Help Desk App template from Microsoft was intended to work with internal users. I am sure you can make it work with Guest Users, but it will be up to you to sort out the details. learn.microsoft.com/en-us/power-apps/maker/canvas-apps/share-app-guests
How do you add an additional admin? I was able to add the primary admin but its not allowing me to add more. Can you walk me through?
Hi Marquel, we have a note on adding additional admins in our blog here: www.bulb.digital/blog/how-to-set-up-a-help-desk-app
Let us know if you hit any snags!
How would you tweak this to use Teams rather than email for alerts?
Hi Chris, all you'd have to do is remove the email actions from the flow, and instead add an action to post in Teams!
Hello guys, im so inlove with this helpdesk😊, please assist. When i'm tryung to create a ticket as a user ,the create Button is greyed out. What can i do?
Thank you for positive response
Sounds like one of the fields isn’t populated so the button is disabled, or something didn’t get configured correctly!
Love the app! Only problem I am running into is that when editing the ticket as an admin, the task status won’t update when updated is selected. What am I missing?
Thanks Melissa! One thing to double check is that the statuses are configured as all caps “NOT STARTED”. I believe the video wasn’t super clear about this, but it’s spelled out in the blog.
Hi , I’m facing the same issue, even after upper case statuses. Did you find any solution?
@BulbDigital Thank you for that video, I need to implement it in my company. I follow all steps correctly but it keep showing this error ( ExpressionEvaluationFailed. The execution of template action 'Apply_to_each_2' failed: the result of the evaluation of 'foreach' expression '@items('Apply_to_each')?['TaskStatus']' is of type 'Null'. The result must be a valid array. ) could you help me with that ? thank you once again
Hi, I follow the tutorial exactly but keep getting stuck with a "Getitems_FilterQuery" error when running the flow test. Any suggestions?
Hi Nathan, I'm not sure. For those that have run into similar issues in the past, deleting the sharepoint steps from the flow and re-adding them cleared up their errors.
Any thoughts why the "Loging as Help Desk Admin" not working?
where are you getting the import file from? I was following you until there
Hi L Collins, check the description for the video 👍🏼
thank you for the video, but i have a problem, i didn't find the category when, i want to choose category or priority, nothing is found, blank!!
Hello! Try to double check that all the casing matches between the SP list and what is described in the blog 😊
How I can change the Category options in dropdown?
Video and instructions on the site are very clear.
But twice I still get 20 errors.
I can login as user and insert tickets.
I see these in the Sharepoint list.
What I cannot do is login as admin.
I believe most errors come from "Myprofile is not recognized." & "Adminlist is not recognized."
Hello! We have spent quite a bit of time on this app in our most recent office hours, maybe you'll find it helpful ruclips.net/video/_zIpX8W4o5A/видео.html
hi, thanks for the detailed explanation, i'm stuck with two problems and can't seem to find a solution. when trying to test the app, the categoriy and priority drop down does not populate, also can't test app as admin, says account isn't part of admin list even though account is part of admin list
figured out the solution to my first problem, edited the formula to "Choices(HelpDesk.Category)".
Hi Python, I’m not sure what exactly the issue is. I would encourage you to go step by step through the process with the blog linked in the description and you should be back in shape. Feel free to reach out if that doesn’t work!
I experienced the same too. My drop-down lists for category and priority do not populate.
@@dyfdhalene were you able to figure this out? I've built the app three times using the video once and using the blog post twice.
What about logging time. Any idea how you could implement that too. The multiple text line can append text but what about start and end time?
Oh an great video. A new subscriber.
Thanks Leo! I’m not sure I understand the question 100%, but you should be aware that SharePoint keeps track of when the tickets gets created automatically. If you’re asking about if you can use Power Apps to build a time tracking app, you definitely could!
@@BulbDigital Yes I am only struggling in that area of time logging. So say I create a ticket, add an entry to the worklog and then save it its lets say 30 mins. Now when I edit that same ticket and add a second entry that I need to add an additional 15 minutes to te time log so it shows 45 mins total time for that ticket. Does that make sense?
So the way to do this with an SP list would be to basically create another list to store time logs, with a ID field that maps to the ticket ID. Not exactly the "best" solution, but could get the job done for apps that aren't seeing a ton of volume.
Hello, is there any way to set up a flow to automatically assign tickets based on work schedule of certain users?
Hey Vasile, you definitely could, it would just take a bit of tooling to get the work schedule information into the flow for it to determine who it should go to.
@@BulbDigital Any guides around? Where to start? Plain Power Automate doesn't care about me :). Thank you.
We don't have anything that would walk through it in detail right now, sorry!
We do have quite a few videos on Power Automate that you may be able to use to piece something together. Otherwise you're welcome to join our next office hours: www.bulb.digital/office-hours
I follow all the steps and then when I go to test the app like you do in the video and click "create ticket" it says there is no data source provided. So, for some reason its not linking up with the list that I made?
Sounds like that's the case. I'd recommend combing through the blog in the description and make sure the data source settings get set correctly!
Hy thanks for share your knowledge. I beame a error from the flow Sharepoint/Get Item/Filter Query with status": 400,
"message": "The query is not valid Maybe you know how can i fix it?
Hello! It sounds like something may be misconfigured in the list settings or the flow has been changed.
Did it, i reupload the package@@BulbDigital
Hi bro,
I have imported the app but stuck at 07:02 cause can not find the user outlook even in the connection list included my email. I have click create new but it not display in the during import. Do you have any solution for my case?
Sorry, not sure about this issue, might be an account/IT related one!
I have the same problem. Was able to create a sharepoint connection, but not outlook.
EDIT: Found it. Typed it in search (at the right corner) and there it was.
@@BulbDigitalthanks bro, i resolved it but now can not choose the person to assign the task. can search the name but can not save, after clicking update, it back to ticket screen but not update the person who I chosen, could you help me on it?
is there a way where it can capture the user who requested a ticket?
The user that requested the ticket should be stored in the "Created By" field in the list.
Hi, when a new item is created I get an email for every item on the list, even if they've been on the list prior to the new item being created. Is there a fix for this?
I'll have to take a look, that might be just how it works out of the box. I agree, not ideal. The thing that would for sure work is adjust the Power App to send in a sharepoint item id so it can be filtered in the flow and only process that single item. Sorry that it's not a better answer!
the work-around that i currently have for this is that removed the power app trigger at the top, since it's simply a Power Automate Flow that handles this, then i used the 'When an Item is created", followed by 'Get Item' instead of 'Get Items', this way only the current item is pulled. don't know yet if this broke something else in the Flow but seems to work well for now
Just wondering, why are choices in uppercase?
This app is based on a version that Microsoft had already built once upon a time, and the choices in that app were uppercase to start!
I was following along and was reading the blog side by side and it stated "paste in the following code:" But there was no code in your blog to copy. I was able to follow along to this point and now what do I do?
Please help.
We just got this updated on the blog. Sorry about that, thanks for letting us know!
@@BulbDigital Thank you that worked. One thing though, everything is working now except for when assigning the helpdesk tickets to my colleagues in the IT department is not working. Maybe I missed something, in the assigned to drop down as a manager view I'm able to find their name and email address but they are not receiving to emails.
I have followed all the steps but it seems like I can't get a notification to my email
When testing the app, I'm not getting drop down menu, it just lets me type in text in priority and category. Even then it's not even letting me submit, the create button is greyed out. Despite linking up the data source to the list. Bit stuck with this
Hey Spencey, double check the casing on the options. We've had others have the same issue and it's typically a casing thing since it's all case-sensitive.
The "Login as a Help Desk Admin" is not working to me? Any thoughts?
When I try to test the app it comes up with Status: Not started and below no data source provided
Hi Julius, sounds like something is off with the data source connection. Try to review the steps for connecting to a SharePoint list and see if that resolves it.
Hi I am getting an error when trying to retrieve data from the network: Helpdesk fail: The response is not in a JSON format
Hi Dash, I'm not sure! Where does this error display?
One of the errors I'm getting is "MyProfile" is not recognized. any advice?
Hi Casano, where are you seeing this error?
@@BulbDigital I restarted the process and im no longer getting the error. Thanks for getting back though.
Great! Glad you got it going.
@bulbdigital I am not seeing Office 365 Outlook Connection in new connection of power apps, I think Microsoft just removed it.
I'm not sure! It's been a little while since we've looked at this template. If we get more reports of this maybe we'll revisit it.
Hi, Admin login not working is there any solution?
Hello, we suggest walking through the steps carefully outlined in the blog, there’s likely an issue with the OnVisible code.
Cannot locate the file you uploaded into canvas
Hey @chuckduffield7881, you can find the download in this blog post here: www.bulb.digital/blog/creating-a-help-desk-app-with-powerapps
When I try to create a new category, I can visualize and select the new category, but when I click on save it disappears, as if it had no information. Can you help me with this please
Hi Andre, it can be tricky to adjust all the right places to get things working with a new option. We have plans to adjust the blog to handle this better, we’ll send an update here when we do that!
that would be great. I just tried to add custom choices to "Category" and adjusted the code in LoginScreen/OnVisible and in the Power Automate Flow. But it still doesnt work. Items created directly in the sharepoint list are listed correctly but when I create an item in the app it disappears. Where else do I have to adjust the code?@@BulbDigital
for me wasnt clear what file you uploaded
Hello, it's linked in the blog found in the description!
Hi thanks for the detailed video, I'm stuck with a problems and can't seem to find a solution, below is the error Getitems_FilterQuery *
An ODATA filter query to restrict the entries returned (e.g. stringColumn eq 'string' OR numberColumn It 123).. This parameter is used as part of "4EFBE1A3-BCB1-4B1F-A674-89C0FEF7041E"
Hi Entourage, this would lead me to believe that something got missed during the list creation and one of the column types isn't quite right.
Hi, great vid. Everything was fine except for one, When I'm updating the status using admin account, it's not updating and stays on Not Started.
Hi Emerson, I’m not sure what may be causing it, but one thing to double check is that the statuses are configured as all caps “NOT STARTED”. I believe the video wasn’t super clear about this, but it’s spelled out in the blog.
@@BulbDigital Hi, I managed to troubleshoot and fixed the issue. Thank you.
Awesome! Glad you got it worked out.
@@emersonnatividad5948 Hi @Emerson Natividad, can you please share the solution?
Hi , I’m facing the same issue even after upper case status names,Can you please share the solution?
I don't see the File/Home/Insert/View/Action/Settings menu at the top screen to change DataSource?
Does anybody know where I can find that?
That menu has been replaced - what you're looking for is the button that says "add data" with a little grid next to it, between "insert" and "new screen".
Thank Digby! Amy, we do have some instructions in the written blog linked in the description that may help with this.
when i run this flow it ask me for Getitems_Filterquery and what should i put in that field. when i save the flow no error will come but when i test the flow it asks me for Getitems_Filterquery . can anyone help me out?
You don't have to manually run the flow, which it sounds like you're trying to do. The app itself will call the flow and provide that parameter to the flow as needed.
how can you change the AssignedTo to a Dropdown list?
Hi Duncan, that form field is configured as a custom field. If you wanted to make it a dropdown, you would have to adjust the choices to pull from an options field in the SharePoint list or just within the power app after getting rid of the "people search" functionality.
@@BulbDigital. Thanks I will try that. Also the description isn't saving. Is this case sensitive?
Yes, as far as I remember everything configuration-wise is case sensitive
Hello I have big problem : " AI-powered editing can't be used for this flow yet This flow won't work with AI-powered editing yet because it was created using an older format. " Please I can't fix it
You should be able to switch to the classic designer by clicking on the ellipsis in the top-right corner 😉
The email is not receiving while it seems working and I turn it on
Hello, check your flow run history and you should be able to inspect it to see where something is not working.
Created the app but when it's done the Category and Priority drop downs are not functioning. What is the difference between this, and the template Microsoft already has created?
Hi Mark, can you clarify what you mean by not functioning? Like they don't have any options displayed? etc.
The difference between this and Microsoft's template is this actually saves data somewhere. Microsoft's does not.
@@BulbDigital The drop downs for Priority / category are not populating when you go to use the drop down once the app is published.
I figured it out. Setting in the code was off by a line. This was very helpful! Thank you so much. Do you plan on making a video for the Dashboard portion of the helpdesk app? For admins, I know Microsoft has a template, but the data flow portion is where I'm struggling.
Glad you tracked it down! I don't know that that video is on our backlog at the moment, but I can add it! If you hit snags like that you're welcome to join Office Hours: www.bulb.digital/office-hours
@@BulbDigital Will there be a follow up video on how to create new tabs? for instance, a subcategory box for the admin side and how to link that with sharepoint.
When I click on login as help desk admin nothing happenes, any idea?
It's likely there is an error with how the admin email setting is configured. Step through the steps in the blog where the OnVisible is being adjusted and make sure the syntax is correct.
i followed everything and the only thing that seems to not function is the Admin portion as it states im not an admin as well as the sending an email portion
scratch that.. all is working aside from one thing... any way to get an email when the ticket is submitted by a user? Only time emails are going through is when the admin creates or modifys the ticket.
Yes, you should be able to adjust the Power Automate flow to have this functionality!
i can't find app link
Hi Shady, I'm not sure I understand the question?
I've done the steps exactly as you have but I'm not able to log in as admin. When I click the login button, it shows me a message that says, "We were unable to give you access as an admin as your account does not have admin privileges."
Hello, sounds like there’s an issue with the code in the OnVisible. Particularly the line that sets up the admin users. Feel free to head over to the blog in the description for the written out steps.
Hi, I currently have the same problem with the administrator login, were you able to solve it
Have a error message anyone with the same problem?
We haven't run into that one before!
applied all steps but FLOW is giving error OData Query
Can u help ?
It's likely there was something missed during the setup process, try stepping through it one more time carefully and see if you have better luck.
@@BulbDigital yes i go through it 2nd time, now its fixed thanks
But i still want to resize this app for desktop view
Can u help
I keep getting this error
Issue
You don't have permission to view this data.Server Response: HelpDesk failed: Something went wrong
what am I doing wrong
thanks for the video . as some others, I have some issues .. can't pick cattegory - all casing is correct, cant pick priority...
in : ClearCollect(AllTickets,HelpDesk); helpdesk is underlined as an error when i to run check...loosing my mind here ;) on the blog, I can't see what you are supposed to paste in so I have typed all up, HELP ;)
even in :CreateTicketFormCategoryDataCardValue i got that this : Choices(HelpDesk.Category) is an error...
Sounds like an issue with your Sharepoint list datasource connection. Double check those steps to make sure it's pointed in the right place 👍🏼
Is there another link? Whenever I try to download the template I get an XML error:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
AccountIsDisabled
The specified account is disabled. RequestId:8db915d8-001e-0098-2124-a58896000000 Time:2023-06-22T16:12:06.8324243Z
We'll take a look and follow up on this! Sorry about that.
Great Video! Just wondering, if I don’t want the list name to be HelpDesk, what do I have to Tweak? Thanks!
Thanks Sky! You will have to change a few references to the list in the Power App if you decide to change the name.