How to talk to angry people

The Psychology of Change, Series 1, Episode 6: How to talk to angry people.
www.socialchangelab.net/video_... .
This series explores how to use learnings from psychology to create social change. You can see other episodes at the link above. In Episode 6, we talk about what goes wrong when you're talking to angry people (and when maybe you're angry too), and how you can have a conversation that's more constructive.