Hello! When installing you would need to connect the ball and base into your coupler first, and as tight as possible, never loose. Once the ball and base are tight you can then lower it down to your unit and tighten it more. Please feel free to reach out to support@trailervalet.com if you have any questions. Thank you!
Glad you moved the screw to the top by the handle. The old model I have, having to use the side screws, is awkward sometimes.
doing all we can to serve the people 👌
Is that ball supposed to be loose?? Or should I tighten it down to the base mine just came in and the ball is really loose.
Hello! When installing you would need to connect the ball and base into your coupler first, and as tight as possible, never loose. Once the ball and base are tight you can then lower it down to your unit and tighten it more. Please feel free to reach out to support@trailervalet.com if you have any questions. Thank you!