AI Models for Churn prediction and customer retention

When a telecom operator sought to reduce their 15% churn rate, they turned to AI for help.
2021.AI developed an AI solution that used data to derive critical insights about customers' wants and needs. Detailed information about customer motivations can reduce the probability of their discontinuing your service or defecting to the competition.
Using AI-generated insights, the telecom operator was able to reduce their churn rate by 8% and recover revenues by 12%. Moreover, the AI solution displayed the ability to retain customers by 70% and detect churn with 80% accuracy.
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