What is Root Cause Analysis (RCA)?

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To innovate in the world of technology it is not uncommon to try new things and test them out so you can learn from your mistakes and improve processes. However, there may be times when a large unfortunate event occurs out of the blue, such as a major network failure, where you must figure out the root cause of the problem to prevent it from occurring again.
In this lightboard video, Bradley Knapp with IBM, explains how organizations can use a root cause analysis, or RCA, step-by-step approach to identify what the problem was, why it happened, and what can be done to prevent it from happening again.
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#RootCauseAnalysis #RCA #IBM

[@ibillwilson]

In the "Ask Why" step, is there a specific method (or suite of methods) you use for discovering and validating the causal connections? I've done many RCAs in the nuclear power industry and I'm curious how our methods/toolsets differ. Thanks!

[@barbaracharles9143]

Thanks this will help me in class. Much appreciated 🙏

[@kevon217]

wow, this was very helpful. great advice

[@glennedgar5057]

Good video. What type of data structures do you use to represent RCA. In particular, one has logs of various forms. What is the mechanism for them to be put in a logical relationship? This seems to resemble Fault Tree Analysis in my aerospace days. Right now I am leaning to a graphical db for this type of analysis. What is your opinion?

[@FilipCodes]

Helpful. Thanks 😁

[@jonghunpark1403]

Thanks for sharing a quality video as always!
Btw, as I made a quick research on this subject, I found out that the standard definition of RCA from ISO includes 4 steps rather than 7. So I guess you explained the concept, combining the two related concepts (RCA and Corrective Actions) to make the video more self-contained and pragmatic.
It was a good watch! Are there some materials on this subject you'd recommend?
Thanks again for the good video and feel free to correct me if I'm misunderstanding something.

[@bradleyknapp2909]

Thanks so much for the feedback. I included the corrective actions into the RCA because, frankly, an RCA without a plan to avoid it in the future is just a paperwork exercise. Figuring out what happened is only useful if you can use that data to prevent it from happening again.

[@MrMosoani]

I need this as a new QA supervisor.
Can you show us samples?
1. Determine the NO survey returns is agent driven or Process driven.
2. the impact of call drivers to the resolution rate.
that's where I got stuck.

[@Leto2ndAtreides]

It's surprising but nice to be thanked for clicking on a video.

[@erozi3512]

Right? Set such a pleasant tone.

[@levyroth]

I was literally searching about this yesterday! Got as far as the 5 Whys until I got bored.

[@IBMTechnology]

Hi Levy! What would you have liked to learn from this video? 🙂

[@thezoneseeker9220]

Good content.
Did the explanator just write outside in?

[@DrRussell]

I think they mirrored it in post because his speed of writing would be a little fast for writing backwards

[@DrRussell]

Good call

[@yokangenshin]

Can i use this to fix my procrastination?

[@Flankymanga]

Hands up who was thinking the entire video that facebook outage was the inspiration to this video.

[@r4jjin]

Cool

[@abishaakmal7455]

great tutorial, but i cant help to notice those squeaky marker sound is distracting

[@bread_enjoyer]

Why my man looks like a NPC from gta 4

[@yashrajsharma1]

He looks like AI

[@Readeroll]

It's nauseating to see him write 😢

[@JulienReszka]

A more effective method is to talk to the stakeholders.