Surface Pro 7 - ALL the problems and the reason I’ve owned 5 - blasted bugs and badly broken bits
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- Опубликовано: 11 окт 2024
- I'm a big Microsoft fan, but a realist, so the Surface Pro 7 having problems isn't a shock to me. I want to share my experience and what you can do if you have problems with your Surface Pro 7.
#surfacepro7 #problems #bugs
Install video and links for Tablet Pro touch keyboard shortcuts for artists
tabletpro.com/...
This is the link to use to purchase the Surface online (my affiliate link)
microsoft.msaf...
Install video and links for Tablet Pro touch keyboard shortcuts for artists
tabletpro.com/...
Raphael 520 2 button stylus, cleanest lines, magnetic, tilt, rechargeable
www.tabletpro.com
Link to order the new 2 button pen, tablet-pro.myshopify.com
I couldn't find anyone shipping these internationally so I just ordered a bunch of these from the manufacturer. Great stylus and didn't make sense to be getting the crumbs from Amazons table for my family.
Can ship internationally, just keep in mind shipping is high to most international destinations (I don't make money on shipping just the pen)
at 0:37 the no quickcharging unless off was legit never mentioned in any other reviews ive watched. THANK YOU!!
Where do you change the setting ??
That's kind of a basic thing though... quikcharging generates a lot of heat. Using it while quikcharging will overheat the thing and damage your components
@@GroteGlon of course it's basic... But where is this setting.. not seeing any options for that. No need to quick charge while using. Do I actually need to buy a lower Wattage adapter??
Thanks! I do not run intense games, but can otherwise say that I seem to have dodged the problems that you have observed. Your review is a great example of why I read reviews even *after* the purchase. The Surface Pro 7 is, by far, the best ultralight for me, LOVE the pen note-taking in its various forms - and kind of relieved that you have not found anything that is going to be an issue.
Yes it’s still my favorite too. I think it’s important to lay out the problems and work through them. Makes it easier to move forward
Thank you for this review, it has been very useful. I've been looking at buying a Surface Pro 7 i5 128 gb but no matter what store I go to each and every unit has been heating up. Not even through heavy gaming but just sitting idle playing an advertisement or even playing a 60fps video on youtube for 2 minutes.
I finally struck a deal with one store manager that said he would refund me the money if the device I bought was heating up after leaving the device on in the store for 4 hours. I'm looking forward to getting an excellent device and this review helped a lot to teach me what to look for when buying one. Thank you 😊
The same goes to Macbook pro. And the battery even becomes swollen after 2 years. It's heating up while I am watching this video. Looks like this is an issue for all premium laptops.
@@haha-eg8fj maybe not all premium laptops, once I bought the laptop it was fine. I ended up getting the Surface Pro 6 instead and it works like a charm 😍
This device has been nothing but a nightmare for me. First one glitched like crazy. The device didn't respond/froze a hundred times. Sometimes for just a few seconds (where I wasn't able to move the mouse or use the keyboard), sometimes for minutes. Sent it back to Microsoft to replace. Got a new one, same problem and wouldn't even start at times. Now they've sent me a new one again. But that device won't even turn on out of the box.
I do agree that the service is really, really good. But to be honest, what good is that, if the one thing that needs to be perfect is never working. Seems like a hardware design flaw.
Thank you for your detail explanation over the problems you've experienced. I got mine 4 days ago and it's been restarting, blue screen, when I use the camera, conect to zoom, and overheating. So sad I love the design but glad to find out soon so I can return it 😊
I’m sorry to hear that. Can be frustrating for sure. The Surface Pro 7+ is far better. You may want to call or order directly from Microsoft.
Great video thanks for posting! Just got a new SP7 today and it has randomly shut down on me 5 times already and the battery seems to be draining really quickly. Looked online and it seems to be a common problem, hopefully Microsoft will get it sorted soon
For the overheating issue, I think room temperature really matters for surface pro 7 because when I use my pro 7 just to do zoom call at my parent house (31+ degrees celsius) its overheat really fast. But, when I use my pro 7 in my flat with average 26 degrees celsius its run better and only overheat when I do heavy gaming or video editing.
NOTE - a Microsoft automatic update (day before yesterday?) looks like it may have cleared up the occasional Wi-Fi issues (yes, I *DID* end up being one of *THOSE* guys.). I'll keep an eye on it, but it I am hoping that the lose-wifi-and-have-to-reboot bug is a goner!
Glad I waited to get my SP7 hope they fix this. Microsoft has been good to me when it comes to returning things
That’s the reason I am
still happy to use Microsoft problems. Everybody’s tech has problems, matters most how you take care of you’re customers when stuff doesn’t work correctly.
not if you live in Africa. I've been stuck with a shitty microsoft surface pro 4. The screen starts flickering badly when the device warms up. It's so bad that you cant see anything on the screen. Why do they have terrible bugs every year. This year i ordered the SP7 just because i love the product and the keyboard which i paid extra from stopped working on day 2. I've tried everything but no hope. I have a bluetooth keyboard connected now. NEVER buying another surface product again
not to mention the fact that the surface pro 4 freezes when playing something as simple as asphalt 8.
@@franciskatende1566 the same happened to me, I was so happy to finally be able to purchase SP 4 in 2016. After saving a lot of money for few months. after using it for around 2 month the screen starts flickering badly, freezes for no reason. I was really frustrate with it. I tried everything and did not work, and no way to return the product. it was big mistake for me to buy it :'(, Now few year later, thinking to buy SP 7, but the bad memory comes back which take me to this video.
I'm so so glad I found this video! I don't have the experience to know what to look for when it comes to problems like this, and lo and behold, the screen on the SP7 I bought yesterday does indeed bulge out on the top. It's not enough for light to shine through, but I may still return to micro center to discuss the problem and possibly exchange my computer for a different one. Thank you!
BTW, this morning I bought the rafael from your online store. Can't wait for it to arrive!
So glad this was useful! You’ll like the pen I’m sure.
Anyone else wondering if Microsoft keeps sending out the same machines they're getting back? They must have a large stockpile of these. I'm getting mine today and will be doing every update before attempting to use it.
I really like my Surface Pro 7, but I can't say that I'm not disappointed.
I bought mine last November. I have i7 16 Gb version.
After a couple of weeks I realized that the device is heating up specially when its charging. So I sent it back and became a new one. The new one was much better in terms of overheating but after 2 weeks after a huge Microsoft update the device restarted and froze on Windows logo. I tried everything to bring it back to life and I realized the SSD is dead! So sent it back again and became a new one. The new one right out of the box had a fan problem. Whenever the fans are working and I move the device they make an odd noise like when you use a hair clipper. It seems the fans are touching something and that is why I hear the noise. As I'm writing this comment, I'm waiting for my 4. device, but to be honest, I love Surface and I hope they just put more quality in the device. maybe 4 time is the charm :)).
Great video. I came across this as I have a Surface Pro 4 that recently failed. Microsoft is unable to provide any service or remedy. Before I invest in another Surface Pro, I want to make sure the issues with the SP4 have not carried over to subsequent revisions. Is there any update to the issues you reported here? Especially curious about the pen issues and the heat problems.
I have been having serious camera issues on my SP7. It doesn't turn on in zoom or ms team unless I restart it
White dot is not a broken pixel. I saw problem like this on some smartphones. Basically you have defective screen and with high probability it's gonna get worse with time (more dots would occur). Better return this device as soon as possible. Luckily I don't have manufacturing defects with screen or bezels. And I hope Microsoft would do something with throttling and pen.
That's a stuck pixel in Screen
Stuck Pixel is a single color for White/Red/Green/Blue that stopped coloring not Change
Dead Pixel is dark pixel, not Color
@@bakatobijuu Either way this problem is connected to one of LCD screen layers malfunction. Probably the backlight layer because dots only occur on white background and cover more than one pixel. That means that shading layers (tft and liquid crystal) works fine. Some say that happens because of moisture permeating between layers.
Indeed, this is backlight bleed and it will get worse
I once owned the first generation Surface Pro, it has so many issues, one is the faulty electrical discharge on the case itself especially during charging - feels like you're going to get electrocuted. I returned it twice and had the same issue. Didn't get any Surface since then until the Surface Pro 4, the one that I got has cloudy screen on the lower part of the display. And now it is having that jittery display. MS Surface products are the worst. I never had any of these with S-Pen enabled devices.
That’s actually a backlight thing. The pixels themselves are fine. I’m not sure what causes bright spots like that but I think it’s creases in the reflective sheet; definitely good to return it.
I bought two days ago the surface pro 7 so I will see if I have any problem! And more I will receive the raphael pen so I could do a review for the problems...
Awesome! Love the pen. Which color did you get?
@@TabletPro the red version :)
@@TabletPro Hi, can you check your support for tablet pro i sent you an e-mail. I received my pen but I have some problems with tablet pro pen tool :/
@@williamrima did the problem with pen has been solved?
@@engineering_academy I have always this problem :/ @tablet pro have you some news to fix the problem beteween the renaisser pen and tablet pro pen tool ?
Has the Pen pressure ramp been fixed? Iam in the markeet for one, but I wont accept wobbly lines or weird pressure ramps.
The low framerate you were experienceing during gaming is most likely caused by something connected to the onboard bluetooth. Changed to the MS wireless adapter and never again had an issue.
I bet that’s it! Because I’m using the Bluetooth Xbox controller
Yes bluetooth xbox controller connection caused intense lag even on my powerhouse laptop so it's not surface's fault here
Had the sp4 i7 16gb, would get the flicker but not enough to return. Battery messed up and expanded to pushing the screen out, missed warenty by 3 months. 3500 euro lost.
Had to buy a replacement quick for my work, grammes the sp7 i7 16gb, it's faster but also will build a proper computer now and just use the sp7 to remote desktop into it, these machines are great for Facebook and RUclips and that's about it.
Here is one problem that I have with surface pro 7, the power cable is kinda loose when it’ connects magnetically to the device, it just happens in one direction but not in the other direction
This does not look like a broken pixel, I have these on my old SP4, not "sharp" enough (and pixels are tiny on these displays, too large). They appeared after a while, and I missed the moment to exchange it. All in all I like the Surface Pro line and its accessories (even though they can't compete with Apple quality, they have some advantages, like really long battery life in the Stylus and the Arc Mouse, and a keyboard with a decently large key travel).
Christian Augustin hey, just wondering about your battery life. my sp7 gets to around 5 hours with just 2 edge tabs open, using email of yt. whats yours like?
@@HT-pl8du Not nearly 5 hours, more like 3 hours, but I'm using programs like Adobe Illustrator, Photoshop and InDesign, and Microsoft Office. Most of the time it's on external power, so it does the job for me.
I bought my SP7 when it came out and since then, I noticed that occasionally, my screen had glitchy artifacts when booting the device. Recently, it started freezing and flickering for a sec whenever I touched the display with the pen.
Same here man.
Same, it first shows to be unresponsive to pen and then flickers and then it works. God I hate this
Tdp is to high for this heatsink... even for i7 edition with fan. GPU alone is twice as powerfull compared to sp6. MS should redesign this lineup with new cooling solution. Its sp3 all over again when it comes to heavy throttling.
For sure it has some issues. Curious how many devices are affected and how many users will be affected. I may be more isolated in my usage.
Tablet Pro I have the issue, laptop start heating up and then when i am on call the fan sound causes a lot of disturbance.
I have only had mine for two weeks and just started having tech issues, but I got mine through Conn's with no warranty only because I can't afford $200 for monthly payments, it tends to glitch a lot lately and it's through normal use. It turns off and is hard to turn back on, I have to hold the power and volume button down and pray it comes back on. This tablet is way too expensive to act this way. Any suggestions since I got mine through a rental company?
Does that palm rejection problem with every pen? That's a major issue for me. Was thinking of buying it on February.
Also, a friend of mine has the Surface Pro 6 and told me that there's a huge issue with wi-fi connectivity on that. Have you experienced something like it?
I really like this device, but using it for photoshop has been...a headache really. The battery doesn’t last, charges slowly, heats up quickly, pen issues, flickering logo stuck on startup screen, brightness buttons/slider not working, face camera lights will stay on even after unlocking, etc. Very disheartening since I love the idea of having a 2 in 1
The white spot is not a dead pixel. It is backlight bleed. I have had this with 3 out of 3 Surface Pro 2017s. (The last one is on its way back to Microsoft as we speak.) The worst part of it is: none of them had it initially, it occurred after a while. And then it gets worse.
The last time for some reason I ended up at the business support. They should have been able to provide Advanced Exchange....they couldn't. And even worse, they didn't believe me. As they were unable to see the white spots and dead pixel (I did also have an actual dead pixel) they closed the case.
If anyone can explain to me what causes these white spots and can tell me what I should do to prevent it, I am happy to hear it!
I really love the Surface Pro form factor, but I have had so many issues like these... Before this I had 6 Surface 3 (non pro) devices!
Hi, Thanks for your video! It help me a lot to consider buying SP7. Btw, do you know SAP (for windows) Program? I want to buy SP7 for work with that application. But I still confuse will that app work in SP7. Hope you will give any feedback into this.
I also a HUGE fan of Surface Pro. My original Surface Pro 3 is working fine I'm running out of SSD. So I've been looking at the Surface Pro 7. Since this is an investment in myself, I am very concerned about this overheating issue. It seems to be happening in way too many new Surface Pros, and it will delay my purchase for now. Thank you for posting this video!
Over heating has been overwhelmingly frustrating along with having purchased multiple stylus’s to try and correct what looks to be unpreventable from your video. In your video you suggest returning the unit to Microsoft or a potential extended return exchange specific to these issues, I purchased my Surface Pro 7 from Best Buy in March this year and stopped using my Pro 7 going back to using my Surface Pro 3. Do you have any suggestions on how I might go about getting a return or help in returning from Microsoft?
Thank you in advance for any help or guidance.
I'm learning basic photoshop and also just got a Surface pro 7. I just noticed the pressure sensitivity issue... So still not fixed many months later.
I also get a pop noise in the speakers whenever something wants to use sound. So when I open the keyboard, or when a video starts playing.
Lots of issues for such an expensive device. And they're on their 7th generation. What is their excuse??
Thanks for that great video! It shows to me, that all the reviews you find online are more or less only advertisment and barely touch the surface no matter if it says "in depth review". What bugs me the most though, is the question why microsoft doesnt try this before launch since returns are extremely expensive for a company. Especially the pen pressure curve issues are inacceptable as a so called creative professional. The graphiccards / overheating issues might be connected to the outdated driver the SP7 still uses?
I will recieve mine next week and will test all that. But it is a real bummer. As a creative you want to pick up the device and draw or model and not worry about drivers and how to fix or workaround all the problems it has. If the pen has the same problems on my device it is unuseable for me. And I am once again in the spot thinking about just getting an ipad pro + macbook (using sidecar then) instead of this.
You are the Tablet Pro, I wondered, since they praise the display in all the reviews. When i look at the display of a surface pro compared to lets say a mac, on the surface it almost looks like you can see kind of a very thin metal netting like it is some kind of coil net for the pen to work in the screen. Is that correct? And also, could you try to explain what the difference in pen technology between an ipad and a SP is and why microsoft sticks to using their rather clunky and jittery one? Many thanks!
"can see kind of a very thin metal netting like it is some kind of coil net for the pen to work"
You outline electromagnetic pen technology (see Wacom EMR). It's kinda outdated and not used commonly in mobile products nowadays. BTW typically sensitive EM net placed underneath the display. In the end all popular mobile products have some version of electrostatic/active capacitive pen (Microsoft N-trig, Wacom AES, probably iPen or whatever Apple call their technology, etc).
www.onmsft.com/editorial/future-pen-hardware-microsoft-powered-devices
www.surfaceproartist.com/blog/2014/5/27/microsoft-addresses-n-trig-concerns-in-reddit-response
Some of the problems come from certain technology being copyright protected. Like how Wacom pen tech works or Apple pen tech. The have to find and create a different approach and they often have trade offs. It seems the solution Microsoft purchased and has been developing is lacking in a few areas that were less important then the thickness of the screen. I believe that Ntrigs initial claim to fame was it was a single layer (or thinner) digitizer/multi touch solution. But basically the point is Microsoft legally can’t use the other ways that work better even if they know how they work because of legal reasons.
@@sav7775 Thank you for providing the two articles! I read them and if I understood corrwctly, microsoft now uses a type of electromagnetic technology where there are transparent strips in front if the display? Instead of the old emr with the grid underneath the screen? I can clearly see some kind of grid wich is not a pixel grid in the display when looking closely and it is visable also on the new SP7.
The articles didn't say anything about what technology apple uses unfortunately, so maybe you know wich ine it is? .. passive capacitor? So no hover wiuld be possible? As a matter if fact though i find the pencils accuracy phenomenal and way superior to the SP and often even better than wacoms especially in terms of a natural feel. Alao, personally I never really got why you need a pen and a cursor. Technically if you wanted see directly how the brush size changed on an ipad, you could do that in a fashion where you would hold a key and then tap and drag to change the brush size. I guess that would only be a software thung.
As far as I know, logitech makes a stylus for the ipad pro. Maybe it is just me, but i wish I could use the pencil and apples digitizer technology on a surface. Ntrig is a joke to me unfortunately.
@@daurye92 Basically they all use the same technology, i.e. an active pen with a projective capacitive touch screen.
ruclips.net/video/cFvh7qM6LdA/видео.html
www.researchgate.net/figure/a-Schematic-of-a-capacitive-touch-screen-b-A-passive-stylus-requires-a-large-tip-to_fig3_301462084
In terms of "natural feel" a lot of artists complained about "plastic feel" of iPencil. Though Apple made some improvements in second version.
"i find the pencils accuracy phenomenal and way superior to the SP"
You probably address "wobbly lines" problem with Surface Pen. And IMHO it's the other way around. I mean that SP is more sensitive and precise. Yes, a lot of artists complain about wobbly lines when one try to draw a straight line really slow. But the source of this effect is probably a hand tremor. Even healthy people have natural tremor. One can try to draw some lines using a ruler with SP and see that lines became much "cleaner". These wobbles kinda inevitable when one use a pen with plastic or soft plastic tip on a glass screen. Because they don't provide enough friction as a real pen/pencil and paper. I think lowering sensitivity with software or using bigger tip could be a solution. Hard to say how Apple addressed this.
Hi Im from the Philippines, how can How can I send it to a legit MS store? My SP7 is having a white pixels on a dark screen, its not that noticeable. You can see it clearly while the device is turning on.
My mobile studio pro had the same spammy issue it'd only happen when I assigned a modifier key to the buttons and lift the pen from the display, never got fixed.
Ughhhh. That’s not good to hear
I hope they fix this
I am having a lot of these issues right now... The bezel, the overheating, and surface pen just suddenly won't respond either. My device is just 1.5 month out of warranty!! So frustrating!! Terrible quality control, very disappointed..
The battery life drain quickly in the initial 10%, and then became normal. Did you face a similar problem?
Hmmmm I hadn’t thought to check that. So like 90-100 percent drains really really quickly??
Tablet Pro Yeah! Almost 15min from 100% to 90%.
Hmmm how about 90%-80%. How long does that take normally?
Tablet Pro After 90%, it is normal. My surface pro X. 20min from 100% to 90%, but 1h from 90 to 80, and 1h every ten percent after
I have the SP7 and battery drains quickly without really taxing it. I'm watching mostly RUclips. I estimate 5 to 6 hours of battery.
I have a surface pro 7 and i want to know if it is nornal that a second after turning on the screen dims, it is as if a small filter is turned on.
Might be adaptive brightness
Many RUclipsrs say in their reviews that the Surface Pro 7 is not the best tablet for multimedia consumption because Windows is not optimized to work or navigate using touch controls. In my opinion, the Surface Pro 7 is not the best tablet for multimedia consumption because I have to wear sweatpants and gloves to hold it due to the overheating. Just watching RUclips gets the machine hot to the touch.
I think you have a defective unit. I had one that overheated. Returned it. The next one was way better
My surface has been having horrible issues with split screen and picture in picture mode? Like the video will go black and start moving across the screen, make my screen glitch out, and it's almost 100% of the time. This has happened with my surface, my sister's surface, and her new surface. What is going on? Hard resets, reboots, and restarting has done nothing. My zoom also starts flickering and flashing - it's getting really annoying.
I think I have a misaligned top bezel on my SPX -- at the very least, there is space for crust particles to fall into unlike the other three sides, and it has really built up. I actually do believe I can see some silver components when looking down on it at a certain angle. The pen cursor also appears to err towards being slightly offset at the top, particularly near the camera area, although it's harder to get worked up over it since I never paint up there in practice.
However the biggest killjoy for me is I just realized I have the staircasing. Do you think between the top bezel and that, I should try to get it exchanged? Any idea if the staircasing could be hardware related? I guess if I don't get any replies soon I'll have to make plans to take a trip to the MS store and at the very least get them to use my pen on other SPX units.
I like the device, but i don’t know if i should return it or keep it, because of thé battery
Have you considered buying a portable battery? $50-$75 for a decent double your battery life option
Charge via usb c. That’s why it’s less of an issue for me
Tablet Pro hmmm not really, I’ll think about it. Thanks.
Besides that, it gets hot too. And i had a blue screen. I already exchanged it.
Now i got a new one, and it’s better, but this time i see a little peace of metal inside the usb A port and the back support of the device isn’t 100% flat, it has mini bump (can’t see the bump with your eyes, and wont feel it if you’re doesn’t pay attention). Of course it’s no big deal but it still annoys me to buy something so expensive and see imperfections on it, but well i don’t know if i should change it again because of that, after all it’s working just find now. I don’t want to look like a difficult person in the store by exchanging 2 time my sp7. What would you do?
Would you exchange it again?
(I’m gonna subscribe to you channel by the way, your video has help a lot of us)
@@julesguerrin2332 i know your feeling, as i had the same experience but with other laptops i just bought recently.. but i bought it online so i couldnt check it on the store.. did you buy online or buying offline in the store? did you not check it while it was still in store if you bought it offline?
Does some of the mentioned problem has successfully fixed by microsoft team? I mean the software problems. TIA
What about the WiFi issues? And the strange sound from the speakers?
Have you found a solution to overheating yet?
My SP7 has some strange intermittent random audio pops, especially noticeable when I use the touch keyboard. My SP5 doesn't have this issue. Do you have any of that?
Hmmm. No. All the touch keyboards or mostly one over another?
@@TabletPro All of them. I think it's a more general issue related to audio samples playing and stopping, but it's most noticeable on the touch keyboard.
The audio pops are the same kind that I sometimes hear when the device wakes up from sleep, when the audio device is in use.
I tried searching on google for the issue "surface pro audio pop", and all I could find were SP4 and SB2 issues.
I also noticed that there is a slight hissing noise from the speakers, when the audio device is used. This hissing noise is more pronounced than on my SP5, this is the reason why I'm able to hear the pops.
I'll add that I can't seem to add multiple monitors even with the Surface Dock 2. The Surface shows them in the display settings, but I get no image on my 2 HP 24F monitors. Also, my SP7 does NOT wake from sleep very well. It is actually faster waking up from being powered down.
use hibernate, not sleep
I use a Vaio Canvas - never had any issues. Great machine ;-) but sadly discontinued.
Is a great machine
My choice was between hp spectre ×360 2 in 1 13 inch and SP 7. I ordered SP 7 and I'm not sure anymore if I've made the right choice :(
I’m most interested in the 11th gen intel version of the dell xps 13. 500 nit screen
Hey Justice,
I have same issue with the computer randomly slowing to a crawl randomly on games and even on the desktop sometimes
Have had more blue screens on the SP7 in the last month than the last 5 years of using surface devices
Also notice my fan always kicks in when charging even if it's just on the desktop
Also noticed the mouse will randomly be unresponsive sometimes when switching apps
Surface pro i7, 16gb ram, 256hdd
Does you have the same experiences?
Sometimes the mouse is unresponsive but I’m using a Bluetooth keyboard. Not a lot of bluescreens but I’m also not surprised if I have one. Fan..... I’ll have to pay attention to that. I had onedrive and iCloud updating in the background kicking on the fans quite a few times.
I plan on getting one soon, I am not buying one to play games so that doesn't bother me. But I will keep an eye out for the bezel and pixel issues, thanks!
I liked the video and a lot of things brought up. Luckily I only experienced some of those problems.
I got my SP7 in December and eventually I noticed one single dead pixel too; not a deal breaker but I will return/exchange for a new one because idk how long-term effects would be after one year.
I noticed the pen problem too where if you have your hand down it jumps. Never had the hover problem but that sounds bad
I don't think titanfall 2 is a good benchmark for gaming and overheat testing because that's a heavy game for a laptop not designed to play games. I've played casual games without heating up, but when I multitask a lot of programs the laptop does overheat not to the point of hurting but just uncomfortable amounts of heat. It definitely should have better airflow.
A specific issue for me is there's a glitch where when I turn the laptop on from off the windows startup logo flickers and flickers up/down. Then I have to force shutdown and restart it. Based off of everyone this is just me tho rip
Hi did you have any luck contacting Microsoft I have same issue and it's driving me crazy
Anyone showing missing hard disk space on their SP7? Mine says 38gb's used brand new out of the box. Only 80gb available. Suppose to be 128gb, shows 118gb and then on top of that 38gb's being used.
The OS itself takes up a lot of space. It's indeed 128 gb, but to run windows, it will use over 30 or 40gb.
Hi,
I bought a new pro 7 3 days ago and I saw I think It’s is a mini glu dot on the top bazel where you sad you had a noticeble difference of alignment. I don’t see a big difference but it is this white dot that I think it’s glue (can’t put a photo here). What should I do? Thanks
Ps. I tried the pen pressure check and I don’t have the original pen I have a pen bought from amazon named Moko and when I press it shows me a scale not smooth but I don’t have problems in one note do you think is the pen or the surface?
I purchased in a surface pro 7 with an i7 processor. The first one had touch screen issues where it would randomly stop working and persisted through resets and shutdowns. After returning that one, my second one had and unbalanced CPU fan which buzzed at medium to high loads. Just got my third one yesterday and crossing my fingers that this one is the charm
Oh man. Sounds like my experiences. Let me know how the last one is.
I always wonder if I have “bad luck” or if I just notice more and tolerate less.
@@TabletPro the fan buzz was barely noticeable at the Microsoft Store tech support office, but extremely annoying at a library where I was often using the thing. I could have settled for my second one, but I spent too much to accept less than perfect build quality
@@Lukehot215 Please, I am in doubt between buying the i5 or i7. Let me know how that fan of your third i7 hums. It makes a lot of noise? consume more energy? Does the i5 recommend me better?
Please, I am in doubt between buying the i5 or i7. Let me know how that fan of your third i7 hums. It makes a lot of noise? consume more energy? Does the i5 recommend me better?
How do you expect to run titanfall 2 on a 2 in 1 with no dedicated graphics card? I don’t think anyone with realistic expectations would even bother with that.
Worked beautifully though. One of the best performers on the Surface Pro 7
If you use the surface pro for a really long time you will start to notice the screen will began to get messed up same thing happened with other microsoft surface pros and laptops
I had the Wireless Earbuds audio stuttering issue when I first got the SP7. It was fixed by performing a WiFi Bluetooth adapter driver update through the Intel Driver & Support Assistant app. However another bug surfaced, my WiFi downlink speed is significantly throttled whenever audio is playing through the wireless earbuds, this is most obvious when connected to a 2.4Ghz WiFi band. Microsoft rejected my return request as I got the device from a local authorized retailer and not from Microsoft directly. Sigh..
mihonkenji san I tried reinstalling from the Intel app, but no difference. Could you please explain in detail how you fixed it?
Hi Tablet Pro, my surface pro 7 goes black usually while i'm screen sharing a youtube link on zoom. any idea how to fix it or is this something i should return/exchange? Thanks.
Surface Pro 7 has been poorly designed I got my second one last week and it's been a nightmare... the mouse has been lagging and skipping to me this is not acceptable. I must return it again until they can figure this thing out.
I've owned 3 surface pro 7's since I purchased my first one about a year ago. I was excited for them to finally include a USB-C, but im having constant BSOD, even after multiple refreshes and MULTIPLE DEVICES.
How can I get microsoft to stop insisting that giving me new crappy surface pros will fix the problem?
so I shouldn't get a surface?
@@Zave2049 I do not recommend getting a surface pro. I got the i7 processor first, and the first one had a faulty touch screen, the second one had a faulty fan that buzzed, and the third one had another faulty fan that failed and, this final one that I have is an i-5 processor that I downgraded to and it won't run for more than a couple hours without giving me a random hodgepodge of blue screens.
Im stuck in my room during a pandemic sitting through zoom meetings that I'm being constantly kicked out of because my tablet doesn't know how to stay on. Microsoft has sent me through hours upon hours of technical support transferring to sales transferring to surface support transferring to sales transferring to technical support and they're saying that they will only replace it over and over and over again until I lose my damn mind.
Feels bad man
@@Lukehot215 oof. I was really looking forward to purchasing the i7 model this week :/ any other suggestions? I would like a hybrid that can be used for music making, possible video editing and even gaming
No a broken pixel. Its the white part behind the LCD. Might be your battery bloating and starting to bloat. Surface stuff is nortorius for that.
How hot does it get under gaming? Mine is going up to 90°C. My old Pro 4 only got to max 70°C. Iam wondering if this is an assembly problem of my device or a general pro 7 problem.
I returned one that got too hot
I buy renewed Amazon Surface 3 and it keeps errors/malfunctions because I have Schizophrenia...I just fight back by keeping the boxes and get ready to return/refunds and buy again
I've been experiencing some problems with internal burn marks. Do you know what the return policy is? Like, how long do I have before I can return it?
Keen to know if these are planning to be fixed, reconsidering my purchase
My. Sp7 bluetooth audio stutters when watching youtube or Netflix. Tried Qc35II and Galaxy buds, happenns on both. Does not happen with Spotify. I tried uninstalling and reinstalling Intel drivers but it still remains. Very frustrating.
I went through two SP7 i7's and they both had a tiny gap at the top of the bezel, but weren't misaligned. But a SP7 i5 I got, didn't have any gap. I still have one SP7 i7 with a tiny gap. What would you recommend doing?
Does that device have any risk of dust or water getting in? If so the gap is a hazard you can mitigate by returning. You can just return or exchange it if it’s not built right. It’s part of quality control.
I've been lucky with my SP7 (far less lucky with my old SP(2017) ) but yeah, people who say the Surface line doesn't have QA issues must be joking. There are often plenty of issues. Overall though I'm happy with my Microsoft device purchases. MS was very helpful with returns and exchanges, even after the warranty gave out.
How did you manage to get serviced after warranty? My touchscreen has completely stopped working and the only option they're giving me is buying a refurbished product for £380
@@somaparcsami7619 MS gave me free post-warranty replacement for a Surface Dock 2. I suspect there was a known issue. They've never given me post-warranty service on my Surface Pro devices.
Hi, thanks for this video! I've got a brand new Surface Pro 7 (after watching this video). None of the issues you mention here are a problem with mine now, but the quality of the front facing camera is really poor, especially compared side-by-side with my Surface Pro 4. From your experience, is this normal or is it a defect in the one I received? I found online a few others having the same problem, but it wasn't report to the extent I expected (and you didn't mention it here). If you do your own comparison, be sure to test it in low-lighting indoor situations. That is were the quality really drops and looks grainy on my SP7 compared to my SP4. Thanks in advance for any help!
I believe the camera app has a setting to adjust the resolution. It’s possible your resolution is turned down by default.
Have you tested the pressure stair casing bug on your machine? I’d be amazed if there was a machine that didn’t have this problem. That would help with understanding the fix
@@TabletPro Yes, I adjusted the settings to their max quality when I first noticed how bad it was. Sadly, it didn't make a noticeable difference. Here is the quality difference between recording at the same place and time of day with my Surface Pro 4: kjpugh.blogspot.com/2020/04/progressive-sanctification.html , and here with my new Surface Pro 7: kjpugh.blogspot.com/2020/05/missional-living.html
@@TabletPro I don't have the same diagnostic tool that you used to verify it, but I the pen strokes were clean and fluid while varying the pressure both with and without my palm on the screen.
@@kjpugh Hi KJ, I agree with you, and was very disappointed with the much worse camera of the Surface Pro 7. It seems many people reported this issue. It's worse compared to 6, 5, and 4
The Surface concept has a lot of promise, but the implementation so far have a ton of problems that users spend most of their time trying to fix rather than actually using the device for work.
I have 2 Microsoft Pro 4 and both of them have lot of problem
1. Bloated battery
2. Flickering screen
3. Overheat
4. Pen tip easily broken once fall
5. Unresponsive keyboard
This device is so expensive.. But will not last long.. If u buy the docking system to constantly pair with monitors, it become worse.. Since it constantly charge the laptop.. And reduce the battery life.
Better buy laptop with seperate screen from the gpu like normal laptop. The heat will damage the screen eventually. Lot option for 3 in 1 laptop now a days. Lenovo c930 for example. One more keyboard easily show wear and tear within few month. I have no problem to say this is the best laptop when it's work. But not work for many reason will cause u lot of problem. Not worth it.. But I don't know if all my problem already solve in latest model.. Hope so..
Do you still have the problem with games? So I downloaded a ps2 emulator and it works fine for a bit but then over time (aka a couple mins) starts getting super hot and starts slowing down. It’s weird cause it’s not a crazy graphically intense game to be getting so hot so quickly. Literally just a ps2 game. (Dragonball Z Budokai 3) my version is Pro 7 i5 128gb.
Here my situation guys!
I had a sp7 that was to hot and blue screens. I exchanged it. Now i got a new one, and it’s better, but this time i see a little peace of metal inside the usb A port and the back support of the device isn’t 100% flat, it has mini bump (can’t see the bump with your eyes, and wont feel it if you’re doesn’t pay attention). Of course it’s no big deal but it still annoys me to buy something so expensive and see imperfections on it, but well i don’t know if i should change it again because of that, after all it’s working just find now. I don’t want to look like a difficult person in the store by exchanging 2 time my sp7. What would you do?
Would you exchange it again?
Hmmm depends on if I’ve installed a lot on it. I agree it’s a little frustrating to have physical defects on a machine this expensive. But if it really bothers you and you have the ability to refund it it’s really up to what you feel.
Hello I have some questions to ask to insure before I buy my surface pro7:
-Do you think surface pro7 corei5 8GB is ok for video editing or photoshop and daily for a long use?
-Will 128gb enough or I will need 256gb?
And what will you recommend what is best if I want to use for a long term use for editing, photoshop, daily which is worst it tell me the specs please. Thank you!! Love your videos!
I think the i5 is fine for video editing. Obviously not as fast for rendering but that’s okay. If your doing video I’d definitely spring for the larger 256 ssd. You can use the 10% discount which will help.
Thank you so much
What is on the left side of your screen with the buttons and pens?
the Tablet Pro Artist Pad. www.tabletpro.com
Have y’all see this video?
ruclips.net/video/miM6mBAfA8g/видео.html
This video suggests two things:
1. Microsoft is creating their own Ecosystem for a very specific demographic (professionals in the innovative industry) - equivalent to Google ecosystem for the general population
2. This is why Pro X was introduced, and it’s expected to be used with these apps Microsoft is creating
Anyhow, MS is deliberating an ambitious plan here
No mention of the wifi droppage issues. Owned and replaced 3 surface pro 7 devices and all of them have this issue. Why is everyone hiding this?!?!?
I haven’t even heard of it. Tell me more please
@@TabletPro If you actually use this device, you would have experienced it, which is what I find incredibly frustrating in all these reviews, as none of the reviewers spend enough time with the device. The wifi drops off once in a while, and you have to disable and re-enable the driver to reconnect, though sometimes that doesn't work right away. It could be fine for hours, or even a day, but could also have this happen 10 times in an hour. It is extremely random. Other devices connected to the wifi all remain connected. Microsoft acknowledges it's an issue and keeps saying to wait for an update that will resolve the issue as it's related to the AX201 adapter, but 6 months later there is no update.
in 2021, did Microsoft fix all these issues?
how did you fix the over heating i tried to shut some backgorund apps and it kinda helped how di you do it?
I returned it and got a different one 😩
@@TabletPro was the problem fixed?
Heat dissipation? It's not an Alienware rig. It's a neutered laptop that is as thin as an iphone! A factory reset would fix your pen issue. The dead pixel is a deal breaker!
Hi. My surface pro 7 i5 seems to keep freezing when I use the mouse and/or keyboard (5 days into use). I have read on their site, many people seem to have this problem. My pro4 lasted 5 years with no issues. Is this a common problem and recommendation on exchange/refund?
Many thanks 🙏
Common problem. Had the same. I'm sending my third device back again. Microsoft Service is excellent though, this device just isn't in my experience.
Should I get a surface pro 7 in 2020? I’m looking for a good 2:1 for college
i just purchased my surface pro 7 i5 and i was running photoshop and adobe animate with it and it just froze up on me. Also I've had my instances where it would over heat and just be slow to respond. Should I return it or get an exchange?
I would definitely exchange it
Thanks for another great video! I NEED ADVICE PLS! Just got a Pro 7 Core i5 over Black Friday, but I found that it gets heated up so easily, which is as bad as my older Pro 5 right now (sometimes even worse!!). My Pro 7 feels warm right after I power it on, despite that only like 10ish% of my CPU is being used and I am only running one ordinary load app. Is that normal? Do you know others experiencing this problem? And should I go to the MS store to check it up???
My first i5 Surface Pro 7 I return for hear issues. If it’s hot AND it slows down noticeably you need to return it. If it’s so hot that it hurts or bothers you you should probably exchange or return it. My second one was much better.
Tablet Pro Thank you for the reply! Its not hot in problematic means, but quite unusual as it’s even more heated than an two years old device. I probably will keep an eye on it, and ask for exchange if the problem is obvious!
@@jessiewang4201 its a fresh device. Maybe its doing some indexing/updates ?
hydzior I checked for updates again and again, not seeing any available updates. Probably will wait a bit and see if the condition gets better.
Sometimes onedrive is updating in the background
Land it on the table horizontally and write with surface pen then finger touch goes insensitive. Idk why?
What do you mean? What programs does it do this?
Tablet Pro In onenote😢 lie flat finger touch insensitive and lift it at any angle works again
How abiutvtye the surface pro 7 running AutoCAD? Thank You
Mine works like a charm, just got it a week ago. I use Photoshop with ease. Great for graphic design!
i5, 8gb, 128 model. I have a 256gb micro SD card installed alongside Adobe Cloud, Microsoft OneDrive, and Google Drive. My storage needs are completely met and everything syncs perfectly with all my devices ( laptop, tablet, pc, etc.). Rarely anything is saved locally, mostly 95% in the cloud.
Its my first Surface Pro and being a pc guy who's into graphic design it totally meets my needs. For me the batery last hours and charges pretty quick. There's an occasional hiccup here and there but knowing my preference for anything mobile being limited to an i5 for battery sake, I don't expect to run cpu or gpu intensive apps at max settings.
I couldn't afford the extended warranty when I first got it so I'm actually about to give Microsoft Complete a call and get some peace of mind!
I like this channel, it's always good to have honest reviews. 🤙🏽
hey can you tell me how is the battery life do you usually get ? like how many hours till it dies? i heard sp7 has worse battery life than sp6, is that true? because i am planning to buy surface pro and now confused which to choose sp6 or sp7 ?
If you care about Battery life I don't recommend Both
@@baha2qawasmi what would u recommend? Next gen surface pro or ?
@@RockyHartono if you don't need windows 10 just get iPad or even Samsung tab because surface pro battery is bad just 6 to 7 hours ,android and ios have amazing apps just take Look at. Microsoft store and you will understand what I mean ,,,,,THERE IS NO FACEBOOK APP
Also guys, I got my Pro 7, and some honest advice - if you are happy with your Pro 5, DON’T bother to upgrade! Pro 7’s performance is not much better compare to my old Pro 5: it processes Premiere Pro at the same speed, heats up just as much, and has the same battery life (sometimes even worse)!
Why are you trolling people? The SP 7 i5 is much faster than the SP 6 i7, so it destroys the SP 5. Also, unlike the SP 7, in another 2-3 years the SP 5 will be as slow as molasses...
@@RK-um9tu yes, it does. Until it thermal throttling kicks in and performance crashes to the same levels of the Pro 5 (or below). Also, Surface Pro 5 and 6 can be undervolted, Surface Pro 7 cannot.
Are this problems also on surface pro 6?
Thanks man, I also do have a problem with my Microsoft surface Pro 7. It worked perfectly the past months I used it always in a case and cared a lot that nothing scratches it or is damaging it. However, suddenly a spot appeared which can only be see when there is something dark on the screen the spot lights bright and greenish about the size of a fingerprint and doesn't go away anymore. I never put pressure on the screen or anything similar I also never dropped it, therefore I don't understand were it comes from suddenly. Do you know what it could be or if I am still allowed to send it back. It's already the my second device. My first Microsoft surface Pro 7 wasn't turning on anymore after 1 moth of having the computer. But now the product In got back from Microsoft has this new issue. Can you help me!?
I have experienced the exact same thing. Have you by any chance resolved this issue or contacted microsoft about it?
@@s-7217 Microsoft doesn't really care about their customers. they hav a very bad customer service. So no. I still don't have solved the issue.
Thanks for the video 👍🏼
My surface pro 7 is really laggy when I try to do anything I can’t even do homework because of it what do you recommend I do it’s still under warranty
It’s been like this ever since I bought it
How.much RAM is it?
It is a computer and computers are programable. Plenty of videos on the internet that discuss how to speed up Windows 10, optimize apps, etc.
Useful experience.
I have a flickering screen on my ms pro 7. Auto Display light is turned of in Windows settigs, but it keeps dimming and brighten the Display independently. Somebody had the Same issue?
Installing the intel graphics driver and disabeling adaptive contrast worked for me. Before doing this the display of mine would start to flicker and even turn off eventualy.
windowscentral.com/disable-adaptive-contrast-surface-pro-7
@@pascalmittenbuhler9542 I dried and it worked. Thanks a lot!
anyone else have that slight bend in the screen when writing on it with the pen?