Awkward Silences

In our Season 3 finale, Erin and Carol are joined by Caroline Morchio, Head of UX at Dashlane, a credential management platform. Their conversation explores UX research best practices at a security-minded organization like Dashlane, highlighting other what teams can bring to their own work.
Caroline shares the ways she structures the UX team to support the product landscape at Dashlane, their processes for empowering colleagues to contribute to research, and why she prefers a "decentralized" model. The conversation also unpacks the core skills that Caroline emphasizes no matter the company: storytelling, actionable insights, and templates. Together, these help her team maintain rigor while scaling to meet new user experiences opportunities.
Finally, Caroline discusses how to balance the security and usability when conducting UX research, and forecasts what the future of data privacy and security might have in store, like passwordless authentication.
Episode Highlights
- 04:27 Implementing research in stages
- 07:22 The strategic impact of UX on a business
- 11:23 Focusing on ICP segmentation and user sophistication
- 18:06 The importance of privacy and data security
- 23:01 Decentralizing research processes
- 30:17 The importance of research in complex technology
About Our Guest
Caroline is a Design leader with experience in innovative companies transforming their industries. She has led design teams through all phases of product development and fostered a culture of open collaboration and feedback. Caroline was previously VP of Design at Handshake, Neuralink, and is now an AWS Design ambassador and Head of UX at Dashlane.
More UX Security Resources
- A Researcher's Guide to Data Regulation: www.userinterv...
- Consent Forms for UX Research: www.userinterv...
- Ethical Design + Respectful UX: podcast.userin...