Thru my mishandling I damaged a fore stock on a .22. Called Henry to price a new fore stock ,explained it damaged by me. Henry sent fore and butt stock , so wood grain would match, at no charge.
I bought a used Big Boy in like new condition. Used it a couple years and noticed the stock had a crack in it. I figure it was probably a kiln drying issue with the wood. I contacted Henry and sent them pictures. They sent a new fore and butt stock. Pretty phenomenal warranty on gun bought used. I now own 3 Henrys.
I'm glad your experience was better than mine. I have one Henry and will not have another; it's a Big Boy in 45LC. Right out of the box, it had feed and eject problems so I sent it back without even shooting it. When I got it back, it was better but not great but thought that maybe it just needs to get broken in. Took it out and shot it. Groups at 25 yards from the bench were 8" to 12". That would be acceptable from a shotgun, not so much from a 45LC rifle. Tried different ammo, same thing. Sent it back again and mailed a letter directly to Anthony Imperato (Certified mail) requesting a replacement. They did replace it with a "hand-picked" rifle and shipped it to me. The "hand-picked" replacement came with a fairly noticeable machining flaw on the forearm. It also had the same feed and eject problems as the first one to the point that it had to be disassembled to clear it. The trigger pull was absolutely awful. I took it apart and polished all of the internal parts in the contact areas and lengthened the magazine tube spring. There were significant burrs on the trigger and hammer that I cleaned up. Remember, this was "hand-picked". After all that, it cycled ammo properly and the trigger was acceptable. Took it out and shot it and the accuracy is good for .45LC. So, it ended up being a decent rifle after much frustration and gunsmithing on my part. I got it for my birthday in February 2022 and it was about 3 months, 2 trips to UPS, and 4 or 5 trips to the range before I had a functioning rifle. It is not a rifle that I can say that I'm proud to own. I was not impressed with customer service/tech support; on the first rifle, every time I called they blamed the ammo I was using. The feed and eject problems, and accuracy results with that first rifle were the same with 3 different factory loads and various handloads. I never contacted them about the forearm on the "hand-picked" replacement; I was pretty much fed up with Henry and the whole process at that point. So I have experience with 2 Henry rifles and neither functioned even close to properly out of the box. I know others have had much better experiences but as for me, I'm done with Henry.
My Father bought one of the first Henry .357 Magnum brass rifles. When he called to ask what .38 Special rounds would feed OK in it, it was Anthony Imperato (the owner) that he talked too! That was a long time ago and Henry was a much smaller company, still in Brooklyn N.Y. at the time. Can't beat that kind of service!
I had the Henry 357 magnum lever action, 20 inch barrel that would not eject the spent shell. I could shoot 8 or 9 shots perfectly, then 8 or 9 would get hung up. I sent it back last year, they fixed it, and returned it to me in about a week. It's been working great ever since. I returned a Taurus G2c 7 years ago and it took 4 months to get it back, they DID fix it, but damn, four months. At the same time I sent back my Henry last year, I also had to send back another Taurus, the G3 for not feeding. They fixed it, and sent it back in about 2 weeks. So Henry was great my one and only time, and Taurus is batting 500.
Thanks for the update I had a friend with a tarnished brass butt plate I inquired about buying a new butt plate to replace it the service rep. said we'll just send you the whole new butt stock because the brass butt plates are glued and screwed in! I said what would that cost? no charge! within 5 days I had a new butt stock you can't beat that for customer service !
Thru my mishandling I damaged a fore stock on a .22. Called Henry to price a new fore stock ,explained it damaged by me. Henry sent fore and butt stock , so wood grain would match, at no charge.
I bought a used Big Boy in like new condition. Used it a couple years and noticed the stock had a crack in it. I figure it was probably a kiln drying issue with the wood. I contacted Henry and sent them pictures. They sent a new fore and butt stock. Pretty phenomenal warranty on gun bought used. I now own 3 Henrys.
I'm glad your experience was better than mine. I have one Henry and will not have another; it's a Big Boy in 45LC. Right out of the box, it had feed and eject problems so I sent it back without even shooting it. When I got it back, it was better but not great but thought that maybe it just needs to get broken in. Took it out and shot it. Groups at 25 yards from the bench were 8" to 12". That would be acceptable from a shotgun, not so much from a 45LC rifle. Tried different ammo, same thing. Sent it back again and mailed a letter directly to Anthony Imperato (Certified mail) requesting a replacement. They did replace it with a "hand-picked" rifle and shipped it to me.
The "hand-picked" replacement came with a fairly noticeable machining flaw on the forearm. It also had the same feed and eject problems as the first one to the point that it had to be disassembled to clear it. The trigger pull was absolutely awful. I took it apart and polished all of the internal parts in the contact areas and lengthened the magazine tube spring. There were significant burrs on the trigger and hammer that I cleaned up. Remember, this was "hand-picked". After all that, it cycled ammo properly and the trigger was acceptable. Took it out and shot it and the accuracy is good for .45LC.
So, it ended up being a decent rifle after much frustration and gunsmithing on my part. I got it for my birthday in February 2022 and it was about 3 months, 2 trips to UPS, and 4 or 5 trips to the range before I had a functioning rifle. It is not a rifle that I can say that I'm proud to own. I was not impressed with customer service/tech support; on the first rifle, every time I called they blamed the ammo I was using. The feed and eject problems, and accuracy results with that first rifle were the same with 3 different factory loads and various handloads.
I never contacted them about the forearm on the "hand-picked" replacement; I was pretty much fed up with Henry and the whole process at that point. So I have experience with 2 Henry rifles and neither functioned even close to properly out of the box. I know others have had much better experiences but as for me, I'm done with Henry.
That's unfortunate.
My Father bought one of the first Henry .357 Magnum brass rifles. When he called to ask what .38 Special rounds would feed OK in it, it was Anthony Imperato (the owner) that he talked too! That was a long time ago and Henry was a much smaller company, still in Brooklyn N.Y. at the time. Can't beat that kind of service!
I had the Henry 357 magnum lever action, 20 inch barrel that would not eject the spent shell. I could shoot 8 or 9 shots perfectly, then 8 or 9 would get hung up. I sent it back last year, they fixed it, and returned it to me in about a week. It's been working great ever since. I returned a Taurus G2c 7 years ago and it took 4 months to get it back, they DID fix it, but damn, four months. At the same time I sent back my Henry last year, I also had to send back another Taurus, the G3 for not feeding. They fixed it, and sent it back in about 2 weeks. So Henry was great my one and only time, and Taurus is batting 500.
Thanks for the update I had a friend with a tarnished brass butt plate I inquired about buying a new butt plate to replace it the service rep. said we'll just send you the whole new butt stock because the brass butt plates are glued and screwed in! I said what would that cost? no charge! within 5 days I had a new butt stock you can't beat that for customer service !
They seem to have good customer service. I just hope I don't have to use it often lol.
Was it just tarnish on brass? Wouldn't Brasso take care of that?
I think your right the Rep said they are solid brass but she offered to send a new stock so we took her up on that offer!@@jasonanderson2403
I used the customer service once on a small matter and they were excellent. I now own a couple of Henry's and love them.
Henry is more than a name which you can’t say for many companies out there.
Henry is probably one of my top 5 favorite gun companies/brands. They make a good product and stand behind it.
Good deal…